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Staff were extra friendly and helpful. An A plus. One example...... Room cleaning staff offered to take carry cart back downstairs for us. Absolutely not
The staff was very helpful. The room was very comfortable. No.
Location. Friendly staff. Free breakfast. First room I was assigned smelled like cigarette smoke. Pool needed shaded areas, such as umbrellas, but there were none.
Clean Room. Friendly Staff. Second night was very pleasant. First night. Wedding party in the room next to ours. Awakened after midnight to loud music and partying. I notified front desk and he quieted them down somewhat - but not enough. About 1:30 AM, I complained again. Not a pleasant first night.
The room was very clean and welcoming. We booked a King room but instead got two Queens. We made due because it was just one night, but how hard is it to keep details like that in order?
it had nice outdoor saltwater pool that was very relaxing and refreshing. had first floor room but could here upstairs occupants moving around....
This guest did not leave comments about this hotel.
It looked promising but was not by a long-shot. Most TV channels had no sound. Breakfast was poor the first day and empty the second. Refrigerator did not work. Left something of moderate value in the room and when I called they denied finding it. Would not compensate for their shortcomings.
Large breakfast included.
Friendly staff and loved the room layout. Spacious and very clean. Nice breakfasts. Thank you It was great, would stay again there.
Room was great. Parking area was small with limited stalls.
This guest did not leave comments about this hotel.
The hotel had a very efficient check in process. Staff were friendly and welcoming to me checking in alone with two young children. The casual restaurant in the hotel had good food for the price. The room was clean and functional, but some of the touches in structure of the room felt industrial. The extra lock on the door didn't work as well. It was not the right size for the bulb of the locking mechanism.
Our flight was canceled and bags lost, and it was after before we got to the hotel. Staff was super helpful to get us some basic items for the night and get us checked in. Great service and super clean rooms!
Pros- I've come to expect a certain level of cleanliness and comfort with Hyatt, and this location didn't disappoint. The bed was extremely comfortable, I slept like a baby. The A/C was great, the room was sufficiently cool when we wanted to sleep, and warmed up quickly once we turned it off. At about 9am there was a very loud group outside our door, the walls are a bit thin and sound travels easily.
I thoroughly enjoyed my stay. Hotel staff was very pleasant. Only issue I had was that I filled out my breakfast order form for in room service. I hung it outsider my door before 12am liked it said and it was never picked up. I was in a rush that morning and it would have been great to eat breakfast in my room. Mister Gs is excellent. A hidden gem I'd say My room service tag was never picked up
I like that this place was minutes from the airport. They have monitors everywhere telling you flight status. The rooms are spacious, and modern/newly remodeled. Place was affordable... Was only $134/night compared to others near the airport were asking $175-250/night. There isn't any signs at the airport that point you to Hyatt Regency only to Grand Hyatt which are two different places. We flew American Airlines and got off at Terminal D at DFW and the best thing I can advise is walk to Grand Hyatt then make a left to go outside, and the Hyatt service guy will call a Hyatt shuttle to get you to the Regency (takes 5min). Lastly don't order room service late night unless you're willing to dish out $$$. The fine print on the bottom of the menu says they charge you 21% service fee and tax/gratituity, so when the guy comes DO NOT TIP again like we did. They're getting twice the tip.
Free shuttle to and from airport.
Great service, room was nice, excellent steakhouse..service at steakhouse excellent and host is outstanding and great sense of humor..would come back just bc of him Snack items in lobby coffee shop very overpriced..4 dollars for little bag fruit chews..should be 1.5, chips etc were all overpriced
table with combs, razors, etc for stranded passengers room by elevator
Good food Bathroom too small, charged for bottle water, too expensive for level of hotel other than airport location
convenient next to airport, very efficient front desk staff, wonderfully clean and furnished rooms.
Efficient staff, all expected amentities available and excellent food options available! Nothing
The hotel largely serves business travelers who are stuck at DFW airport due to problems with flights. For this reason, the hotel serves an important need. However, it is very overpriced. There was a dead roach in my room.
Not in Sundance Square as advertised
As always our stay was very satisfying. We love this hotel and it's amenities. The staff are excellent and the guest services, pool, bars and restaurants top notch. Though all of this satisfaction does not come for free. We look forward to our next stay in September. If you are a select guest member make sure to book your stay directly with the hotel. If you book through a third party you cannot cancel your reservation or receive credit for your stay.
Cleanliness, location, and comfort Concierge staff were good, not great. Hotel was too crowded and loud.
Everything was great except the valet took forever & they almost had our car lost.
I liked being back from roads. I liked that there were cows you can see in adjacent pasture Pool and hot tub were nice. Paying 15 extra for wifi
I stayed for the November nascar race. Friendly, very helpful staff. The people make the place feel welcoming. Loved the close proximity to the track. A short 1.5 +\- mile walk or you could take the shuttle service (golf carts) to the track. Faster to walk back after the event due to the amount of guests waiting to take the return carts. Very clean rooms thanks in part to a no smoking policy. The grounds are very well kept. Real nice comfortable atmosphere. I've stayed other Marriott hotels before and have always enjoyed my stay. No mini fridge in the room. They could use more vending and ice machines on all the floors. The choices of food were limited and not always available after/before a certain time. The food I did get was good. Continental breakfast would have been nice. This place does sit out away from everything. This is a good thing if you are golfing or attending an evet at the hotel or at the speedway and don't want to venture out but if you do want to go check things out have a gps device or a good navigator next to you. Texas is BIG. They needed to do a little wasp control. They had nests around the building which made it interesting. Free in room internet is pretty much the standard at most places. This ( like most things) was an extra charge if you wanted it, however it was free if down in the lobby area). Overall, these were minor issues and wouldn't stop me from going back. I do Wish I would have booked direct as the price would have been better than the 3rd party price booking.
Hotel was very quiet , relaxing and peaceful. staff was wonderful!! Bed was a bit uncomfortable.
The only thing that was convenient about this hotel is where it's located. Beds uncomfortable, switched rooms, still terrible. First room, our toilet wasn't working.
The bed was comfortable, staff was very helpful and it was very clean.
Pretty much everything in and around the Marriott DFW was impressive,I would diffinetly recommend this location to family and friends. Just wish the rooms had either a mini fridge or microwave....but other than that it was all very nice.
The room was as expected. The check-in process took 30 minutes. I was the only person checking in. The front desk told me that a computer back-up was taking place and that I would need to wait 10 or 15 minutes. I asked if there was any alternative and was told "no". The delay extended out to more than 25 minutes. A call was made to someone to help speed up the process, but they never answered. I just stood at the desk the entire time. It was my own choice to plan a schedule that was so packed I would have an abbreviated sleep that night, but waiting that long is unacceptable. If a competing hotel was nearby, I would have left and dealt later with a refund. I will not return.
The hotel was clean, beautiful and very relaxing. Loved the beautiful well keep grounds around the hotel. Overall my family and I loved it. My kids didn't want to leave! That I booked a double but only got a single room. But was brought a roll out for my other son.
This hotel is next to the Texas Speedway. They had shuttles back and forth to the track. It was great!
Right next to convention center Rooms are sorely in need of renovation. There was a notice in the room saying they were in the process of updating, but I the price paid was not worth what I got considering the age of the room.
I enjoyed the room service. The spa was so good that I had three services done. I only had trouble because they didn't recieve the booking from bookings.com. They fit me in because they were very nice. I would like to have an appology from booking.com.
stayed in 521. rooms show their use and age. large TV in front of dresser mirror; mirror is now useless - get rid of it. bathtub drain needs to be cleaned out - doesn't drain easily. hotel shuttle doesn't take you to cultural district or stockyard area - not very useful. cleaners and rest of staff are friendly. could use a concierge who can give knowledgeable suggestions for restaurants - a handout sheet doesn't quite cut it.
The room was nice, clean, and comfortable. Breakfast seemed overpriced.
Location is perfect for date night! Sun dance square is next door!
Service was great and attentive. Everyone was very helpful. The bed is hard as a rock. Walls are thin. Room decor is dated.
The location downtown Fort Worth so we could attend Main Street Arts Festival and have easy access to our room. Due to dietary needs I must carry certain foods and it would have been easier to have a refrigerator and microwave in the room.
The staff was incredibly friendly and helpful! Our valet had a great sense of humor, the staff personally greeted us as we walked through the door and we were on our way to our room in less than 2 minutes. The facilities were incredible w/ an awesome fitness facility, and outdoor tennis & basketball courts. They provided necessary equipment. Excellent location for families! We walked everywhere in Sundance Square which was extremely family friendly. If we ever go back to Ft. Worth, this is where we want to stay! That we had to leave after just 1 day!
Right in the thick of a pleasant downtown. All staff encountered friendly and effective. Comfortable room with great view of downtown (our side of the hotel). Expansive lobby. Nothing
It was very clean. Everyone was helpful and friendly. The bed was amazing! Could not use the hot tub. There was a family of 12 in it. Including babies.
The location is perfect! Close to everything! We were able to walk to the water gardens just fine. Room service wasn't very good. The potatoes were gross and they kept messing up our order.
Water Preasue in the shower very low. TV did not work all the time. Had to pay for Internet.
The staff is extremely helpful and efficient
I am a native of Fort Worth and was in town for one night. This hotel is awful. I stay in hotels more than 100 nights per year. The hotel promised a king bed and had none. The insolent woman at the counter did not care. I placed the breakfast menu on the door and no one collected it. This pretentious hotel was once a destination. It is now poorly managed with an insulting staff. Ed Bass deserved better as a centerpiece of Sundance. I will never stay there again and warn others.
I had a screaming headache one of the nights at around midnight, the staff offered to open the small store when I asked if there was anywhere in the area to get some advil. Everyone we encountered was nice, and helpful. The breakfast though great was pricey if you are not a big eater. Also, I did not know parking was additional.
I arrived to hotel at 10pm my room was prepaid but they gave it away they sent me clear down the other end of the city I was looking forward to being right there in middle of sundance square to comf walk to various places. They paid for all accommodations but it still was not what I had set up to do.
Homely environment. Very pleasing staff always there to help you.Meals were served without undue delay.The rooms were clean and tidied every day. None
Historic, yet updated hotel in awesome Downtown location. The price is considerably better than other comparable 4 star downtown hotels. Clean, easy check in, fast valet.
Everything was great after they finally sent a tech that knew what he was doing to fix the AC! Good hotel, I will give it another try when I'm back in Cowtown !
I thought it was a very cozy hotel. Very good location as we stayed there overnight after going to see Cinderella at Bass Hall. Very nice food options around the area and the accommodations were nice.
Staff were 'Texas-friendly' and had helpful tips for the out-of-towner. The hotel is well located in downtown Fort Worth and very easy to use. It is not so much a problem for the FW Hilton rather Fort Worth downtown is quiet on a Sunday and public transport not a strong feature of the city. Visitors should plan for private car use (hire) and parking costs factored in their travel plans.
Great location, cleanliness, beautiful updated decor. Valet only
Great location, helpful staff
Location They put me in a closet for a room that had double doors that had a lot of hallway noice. No view of anything
Location, Staff, and Room.. All Excellent. And the breakfast was also good. Valet parking is expensive. Look for alternatives for your car.
This guest did not leave comments about this hotel.
Loved it. Can't wait to revisit when renovation is done.
Location, design, friendly service and cleanliness.
There is no 24 hour room service,,,, not even a bar,,, just a station to buy handmade light meals.... this hotel why nice should not be rated 4 star by any other standard of a 4 star hotel.... they only serve breakfast in room only.,,
Location We've stayed at the other 4 star hotels downtown and this hotel is not in the same category as the other two. This one should be bumped down to 3.5 or the other two should be 4.5
The girls working the front desk were amazing. They went above and beyond to make my wife's birthday special. The location is GREAT, so much to do within walking distance! No complaints
Staff - nice and friendly rooms were clean and bed was comfortable. bathrooms were clean. Hotel was nice and quiet. Wish the hotel had a bar or restaurant. Hotel only serves breakfast. (Hence the overall expectation of star level for this hotel).
Entire hotel staff were excellent.
Coffee maker not working a breakfast. Ice Machine not on the floor indicated (only one for the property).
Old, run down, window A/C units, only one functional elevator...
The rooms were well appointed and very clean. Close to restaurants and shopping areas. Very nice breakfast. Also, also has Starbucks coffee. Definitely is a place for the business traveler. No negatives.
The location was excellent because you can walk anywhere you want to go in Sundance Square. Staff was excellent. Sent chocolate for my friend's birthday. No hair dryers.
The location of the hotel to the downtown area, within walking distance of shopping, dinning and night life. The only parking available is through the Valey Service which adds a cost to the Hotel Rate. If you do not use the Valey then parking is either on the street which is very limited or a public parking garage that is 4 blocks away.
Everything I needed to get to was withing easy walking distance. Room service was fast when a request was made. The Manager's Reception was great and breakfast was fantastic! Not one complaint.
Location movie prices
Our son got married in a venue at the stockyard. They rented the John Wayne suit. My daugher-in law needed 6 champagne glasses not only did they provide them they included 2. Bottles of champagne
Best range of breakfast items I've ever seen. Fun area surrounding hotel with nightlife and stuff for family during the day. A bit remote from the rest of the city if that's important to you.
Stayed two nights in this hotel and I have to say the staff and the Manager were very polite and helpful. In a bind to complete a contract on time and needing to scan a document to email out, she went out of her way to help me get this scanned using their office scanner.
The hotel was clean and the staff great to work with. With our busy schedule, we did not spend much time there; however our room was well appointed and very comfortable. The walls were a bit thin, but a small fan in the room provided sufficient white noise. Parking was a challenge because of a conference while we were there, but the staff was fantastic about finding us a place to park!
Extremely clean, full free breakfast, comfortable big beds, plenty of outlets, fitness center really nice, pool stays open til midnight. Highly recommend and would definitely stay there again.
My husband and I really enjoyed the hotel, it was very nice and clean. The only complaint was we were on the same floor as a large group of really loud teenagers one night, and then right next door to a family whose children were screaming really early in the morning the next. I know that can't always be helped from the hotel's stand point, but it would have been nice to be on a quieter floor since we do not have children. Other than that, we had a great experience.
THE BAR &GRILL WAS OK. THE DISTANCE FROM THE AIRPORT. THE APPEARANCE OF THE FACILITY. I WAITED ALMOST 2 HRS AFTER MY FLIGHT LANDED TO BE PICKED UP MY SHUTTLE SERVICE. WHEN I CALLED FACILITY A STAFF MEMBER GAVE ME A VERY VERY HARD WAY TO GO JUST TO GET PICKED UP.SHE WAS VERY RUDE AND INCONSIDERATE. HER ATTITUDE SUCKS AND TO TOP IT OFF SHE WAS BEING VERY SARCASTIC. IF I HADNT ALREADY MADE RESERVATIONS I WOULD HAVE NEVER STAYED HERE BECAUSE OF HER NASTY ATTITUDE. SHE GIVES THE HOTEL A BAD IMAGE.
Near airport, shuttle and friendliest staff Currently being renovated but not a hindrance to my stay.
I was upgraded to a suite. I enjoy staying at this hotel. The staff is friendly and always helpful. Some areas are currently being renovated but it did not negatively affect my stay.
Clean, comfortable and friendly
Shuttle, convenience, staff, concierge, fitness room
I always stay here when traveling for business. It's conveniently located and has all the amenities I need.
Noting, They still have my belongings and have not returned them its been over a week now,.. I am gonna call the FT Worth police dept now.
I like the by numbers bed. It was great , the room was clean and very comfortable. Our breakfast buffet was excellent Sunday morning and the dinner that we had for the Canton reunion was well prepared and presented to us in a timely manner. For a large number the food is often poor but was not and it was hot when we got it. The key card never worked properly We had them re-program it 3 or more times and it still did not work . WE had to swipe it three time each time we entered the room and cross our fingers that we could open the door,
The staff was very responsive to our needs. ie: The auto-open front doors didn't open - they got it fixed. The room assigned was not as expected - they looked for all the options available. The TV did not have cable service - they sent a technician as soon as possible. The maid forgot to leave towels - they sent them asap. When there was no sugar - they sent more too. All water was luke warm and hot - no cold.
Some of the house keepers were just plane rude and showed so much attitude to my partner and I.
Quiet and safe.