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Pool and hot tub nice, Needed to upgrade room to main bldg, close to pool and breakfast Cost charged was $50 additional a night. Total aprox 150 /night a bit much, I thought. Breakfast staff work hard but bread, waffles, packaged oatmeal and cereals are minimum. News paper for both days was only one left for perhaps 15/20 breakfast patrons.
Perfect for a one or two night stay. The room ammenities in the adjacent building to the main Inn are small and older yet the rooms were clean. The hot tub and indoor pool were well kept and appreciated prior to my half marathon race in Tanglewood. The staff was accomodating however they neglected to provide me with a requested wake up call. The complimentary coffee and tea was a nice touch and the gal tending bar could not have been nicer or more insightful.
I liked the following : received text prior to check in telling me room was ready, staff very friendly and went out of way when they learned we ate at particular restaurant about the special relationship they have with them and suggested we could go back with hotel receipt for discount, rooms clean, comfortable beds with enough pillows, but mostly loved the family vibe you got from staff. You knew they cared. Nothing bad to say
The staff was great and efficient. There is a relaxed atmosphere in general and the rooms were comfortable and hadd just the right amount of amenities. We had adjacent rooms which made the stay all that more fun.
We enjoyed the outdoor and indoor pools. We also liked the daily breakfast and thought the offerings were a good variety and generous. The housekeeping staff was efficient and were quick to respond to requests. The rooms are a bit small, and the air conditioning unit was difficult to get to due to the location of it in the room.
The staff was super friendly. We arrived early with friends and asked about possibly upgrading both rooms to the main building and they gave us a great deal for 2 rooms close together. The breakfasts offered custom omelets plus the usual fixings and more. It was very good! The whole place was clean and friendly and we will certainly return! This is not about the hotel per se, but it was a holiday weekends with lots of kids. We did complain about the kids on the 2nd floor running and stomping their feet well into the early hours of the morning. This is something the parents should have controlled. The Yankee Inn apologized and stated they did speak to the kids and parents multiple times, but got no results. To us on the first floor, it sounded like a herd of elephants above us. Either better behaved kids, or better expression to those staying above or put those with kids in the other building and adults only in the main building or more sound deadening material between the floors. This is our only complaint. Otherwise was an excellent stay.
Significantly overpriced for what it offered!
I was ticketed to fly from WashDC to Albany, then drive on to Lenox. US Air overbooked & bumped me off the plane. I flew instead to Hartford. My bag, however, went to Albany. After a long, difficult travel day, I arrived @ the Yankee Inn @11:00pm w/ very sore knees & legs. Jordan, working overnight on the front desk, was kind enough to move my room from the 2nd to the ground floor. It turned out this was an "upgrade" & would be more expensive. Jordan, a younger & perhaps less-experienced staff member, hadn't made that clear to me. At check-out, the young lady @ the desk was very understanding & told me they'd try to work it out. Next day, she called & told me there would be no further charges & that Jordan would not get in trouble because of me. Incidentally, when my bag arrived @ 1:30 am, Jordan hand-carried it to my room. I though that was nice. The mattress was thin & uncomfortable. The synthetic pillows looked comfortable but weren't. The phone was completely broken. The folks in the room above me made a thumping racket most of the night.
The staff was amazingly accommodating! But when you book, make sure to request the NEW SIDE OF THE BUILDING. The old side is... Old. My fiancé and I wet first assigned to a room in the old side or the building. It just felt a little sad and tired. I called the front desk and the lovely clerk IMMEDIATELY switched our room to a new one which was great. Luckily we were there for a couple days that weren't too busy but if they can help you, they will. Seriously nice staff.
Excellent Frendly Staff and Top Quality Hotel
Large room, good amenities provided, helpful staff, good location A little dated, but not a deterrent to staying there
Our room (Berkshire King) was fantastic. It was huge and very luxurious. The bathroom which included a jacuzzi tub and 2 vanity sinks was also very nice. We looked forward to the freshly baked chocolate chip cookies that were delivered to our room every night as part of the turndown service. Hotel staff was very friendly and helpful. We also enjoyed the iced tea and pastries in the lobby every afternoon. I definitely recommend this hotel to anyone who wants to stay in Williamstown. Carpets(both in the room and the common areas) need to be cleaned.
everything was superb, as always. There is no other place I would consider staying in the area.
friendliness and adaptability of staff
The staff went out of their way to be accommodating and pleasant. I would have liked it if the desk was able to give restaurant suggestions.
Size of room. Surprise fire alarm after going to bed.
Nice size beds. Clean and quit environment. Good breakfastchoices. Good to stay in with children under 19 - good proce
The location to attractions was excellent. Lighting in the bathroom was awful. It was also nearly impossible to turn on other lamps in the room-the pushbutton switch on all others was nearly impossible to press. There was no a/c in the fitness room, and since the weather was so hot, I was unable to use it-very disappointing. When I questioned the person on at the front desk, she said it was "up to code" and "the hot air is pulled up to the ceiling by the box fan on the floor" She did not really even apologize for this situation- I would not choose to stay at this property again.
No frills here, but it was exactly the clean, comfortable, updated room I was hoping for. No surprises and close to Mass MOCA and a great restaurant.
Staff earnest and friendly Fitness room had limited equipment
not much I did not like the pillows, the smell in the room, the noisy ice maker, the nasty staff in the restaurant.
Clean, comfortable, great staff! Leaving!
location - great restaurant choices within a block. Beds and pillows were extremely comfortable. Good range of very soft, to some-what soft pillows. I would have like to have been able to open the windows for fresh air.
staff friendly and helpful. Key pass didn't work intially and when I called front desk someone came up right away. Coverlet on one of beds seemed dirty. Wish pool was on main floor and not basement.Wish got a free breakfast with stay.
Cookie-cutter, but clean and comfortable. McNews for free. Thin walls
The Holiday Inn Berkshires allowed me to check out late.
The room was clean and comfortable. They had forgotton that the room came with breakfast included, but when we produced the email with this info, they gave it to us.
It was perfectly located. Staff didn't seem aware that we requested a smoke free room and we had to ask for the complimentary breakfast. They were willing to meet requests. We got charged for parking which we did not anticipate. We would not stay here again. Not our style.
The location was convenient for our purpose which was to visit Tanglewood and other sites in the Berkshires
The staff was amazing! The hotel was clean and decor spot on. The cleanliness was seen as soon as we walked through the door and continued throughout the whole hotel. Comfortable bed and a fantastic shower...we will definitely return! There wasn't one thing we disliked about this hotel and will be returning soon!
The breakfast and the space for breakfast were both terrific. I liked being able to return from the Tanglewood Concert and enjoy coffee with a friend in a nice setting. Also great waffle making. The low rating on location above is not really for the location but the signage. Usually your hotels are very visible but this one was behind the trees (nice for the Berkshires) but a bit difficult to find the entrance.
Breakfast was quite good! Not having a restaurant & room service
The service was friendly, the hotel room was comfortable and the breakfast was good. No
A lovely clean room with value for money
room very clean and beds extremely comfortable Since the hotel is hidden behind trees and back from main road a more visible sign would be helpful at entrance from the busy road.
Size and comfort of room (including whirlpool!). Staff were extremely helpful in suggesting restaurants for dinner and contacting airline on our behalf. Voted best stay of our 2 weeks in New England and Niagra Falls Having accepted the lack of any dining facilities (this was not made apparent when booking) have no other negative comments (the lift was a bit slow!)
Location--easy to find and close to our venue Room was the smallest ever encountered in years of travel--maybe large enough for 1 person. Microwave location made it impossible to hang clothing. Took a long time to adjust water pressure and temperature in shower. Lying in bed it was obvious someone had begun painting the ceiling and not finished the job. Really!? And why would someone hang two copies of the same framed print in a room?
This guest did not leave comments about this hotel.
Perfect for a no frills overnight stay. Clean room in very good condition.
Staff was nice, the room was clean, it was very inexpensive. The towels in the bathroom were very small and thin.
Great location There was hair on my towels and on the sheets. The room smelled like cigarettes. Parkinglot not plowed from previous storm. Had to call front desk to have them unlock door to check in and out.
This was an older motel, but the rooms were very clean and neat. They had a refrigerator, coffee maker, microwave, good tv. Good place for the price.
This guest did not leave comments about this hotel.
1. There are no king beds anywhere on the property despite our reservation for a king bed. Really that was just fraudulent. 2. The wifi signal was so weak as to be nonexistent. 3. The room may have been nonsmoking but it was too musty to tell for sure.
This guest did not leave comments about this hotel.
It is conveniently located about 20 minutes to Tanglewood. The room was clean but it had that old motel smell.
Great location, well kept, taken care of. There's no real lobby, which made check in and check out difficult.
The free breakfast was excellent, and the restaurant the night before was extremely accommodating for dinner when we didn't have a reservation. The restaurant staff and the food were excellent. The room was poorly decorated in 1950's decor with a very unpleasant musty odor. Only 5 tv channels, The heat did not work. The temperature never got above 60 degrees all night long. Not worth the price we paid.
Cleanliness, outdoor ambiance, quiet. Had everything you need in a small space. Toilet seat loose.
I appreciated the friendly greeting from the evening host. He and his wife had attended the same excellent play at the Williamstown Theater Festival as I and remembered seeing me. I did not like the sheets or the coffee, that had been standing for too long.