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The hotel was a reliable business choice during Messe Fairs. Convenient metro gets you to city inside 30 minutes.
Keeping the promises that were advertized
I felt very safe and at ease using this hotel, very close to the train station allowing a 20 min train journey to frankfurt city centre
Everything was wonderful! Nice location, close to the train station. Steigenberger has more than one location. I got on the one to the Steigenberger Airport and had to be returned for another bus. It is easy to get a couple of them mixed up.
The fact that it only lasted one night.
My wife and I like the convenience of the shuttle bus from the airport to the hotel - and back. We enjoyed the breakfast.
Good Location no a/c, very loud outside & above
Nothing Over priced -this would be my absolute laste choice if I needed a hotel in the Frankfurt airport area.I have been using Steigenberger Hotels in around the Frankfurt air port for the last 30 years and this was the worst.
Very professional and friendly staff.
It was close to Train Station They should also have information about group fare for trains etc.. at the hotel
Staff were very friendly and helpful, and the room was comfortable. Some of the ecoration is a little 'tired'
I have enjoyed my stay and would recommend the Achat Airport-FRA. I have also met a Scottsman at the shuttle stop fra and have managed to get him accomodation there as well. The breakfast was great and plenty and staff was very very helpful. No minibar, no tea or coffee making facilities in the room....
They had a nice breakfast spread Not enough shuttle transfer times to airport. No luggage racks in an airport hotel!! Only has a lamp on one side of the bed. Rude front desk
It had a good location for people who need to fly out of the Frankfurt airport. I could easily take the train to Frankfurt, the day before my flight. (Although I needed help purchasing the ticket since the machine screen was broken and difficult to see). They had a shuttle taxi that took me to the airport the next day. The room was simple, but clean and comfortable. The breakfast was equivalent to food that at I ate at 4 star hotels in Baden-Baden.
Location was really good - near to S-bahn train. Staff's service was good and the buffet breakfast was nice.
Good value for money. Easy to reach Frankfurt centre by train. Hungarian restaurant on premises is reasonably priced with good choice of dishes. Ample free parking. Hotel is difficult to locate by car from airport as it is tucked away up a quiet street.
No facilities - no bar, no cafe, no minibar, and restaurant closed for the holidays. i.e. not possible to get anything to eat or drink.
I rated the hotel as fair due to the price of breakfast being high for the selection offered (14.00 Euros) - this turned a good value overnight stay into a fair one. + wlan is also expensive (10-00 Euros for 1 hour) + you cannot charge the restaurant to your room bill
Only one day stayed, no meaning for me No minibar facility
They had a good bus shuttle service from the airport to the hotel and back
a bit hard to find. you must remember not to take the Regional Bahn when you are coming from the Frankfurt Hbf, take S3/S4.
Shuttle to the airport - Flat Screen TV - Position very close to the Airport
Everything was good.
the beds were wonderful and the shuttle was very convenient. Breakfast at 20 Euros is too much.
Room was nice, hallway outside room rough looking. Front desk was very hard to deal with. First key they gave me didn't work. Could not print my receipt in the morning, after 10 minutes I gave up and got on the bus to catch my flight. I asked how I could get it, and he said I had to get it from Kayak. Business hotels know they need to be able to do this.
Breakfast was amazing and dinner too Front desk personnel behavior was unbecoming of one clerk.
Very good facilities and comfortable rooms The final bill was wrong, with an additional charge that should not have been there. I did not notice this until after I had left the hotel, but this increased the cost by 30 euro. Whether this was a genuine mistake or not is the question, and makes be doubt whether I would use this hotel again.
The location and proximity to the airport and the shuttle service to and from the terminal. The internet service was confusing and expense and didn't work properly. Just offer free internet access to guests of the hotel like they do in the U.S. Are you really making that much money off your charges for the internet.
Great value for money and shuttle to airport excellent.
Clean room, and the dinner we had was very good. We where early for check in they said it wood be a additional $40.00 plus euros. The night mag. said we could possibly check in at 1200. We talk to the next desk clerk, he said the same but check in was not till 1500 ? Then he said maybe 1300 ? I told him we are getting three different answers ? We also ate dinner there you wood think when you are patronizing a business you wood get some leeway. Then when we check out the manager said we owed them for breakfast $45.00 euros. I told her that it was included in the rate she said it did not show in there system I show her my hand written receipt she said that was not acceptable and we where out the door to get our plain. Then the shuttle driver drop off the other guest and told us that he normally only drop off at one spot but wood take to are correct gate that is at same airport ?
The hotels proximity to the airport Lack of parking
everything was fine wifi in the room nearly non-existing. worked only in the bathoorm and only when sitting on the toilet. I mean, sure where else would you need wifi. No shuttle to terminal 2.
Helpfulness of staff
Great location near my meeting in Frankfurt and excellent price of EUR 89- plus 15- for parking. All was fine!
The room was spacious and clean, staff helpful and friendly, food extremely good and the facilities excellent! We loved it all!
very friendly staff, exceptionally nice room, easy to find, also I left my Rolex in the room and checked out, but this was found and handed back to me straight away only 1 English TV channel with pay movies (apart from blue movies)
the breakfast lounge is too depressing. they could move it into one of the winter gardens.
Ok Old furniture
fantastic hotel best ever
Spacious rooms 1-The color of flooring and wall while accessing to the rooms.
The facilities Some of the hotel personnel were less than courteous.
The comfort level was excellent. The reception desk was very helpful and accomodating My intention was to visit the Frankfurt book fair. Maybe the hotel should also provide detail of transport arrangement being organized by the hotel since this has been planned.
comfort of room, availability of computers and restaurant
Staff were very helpful arranging an early return to the airport via their shuttle bus, nothing was too much trouble for them.
It's Location - near to airport and near to Motorway Limited food choice for dinner
The quality of the room, spacious, quiet, large and comfortable bed. Excellent and generous breeakfast buffet. We only booked one night. If we had known how well we would feel, we would have stayed the complete 3 nights week end (seriously !)
The staff at the restaurant was very nice and appologetic for the exceedingly high prices for wines by the glass (which they pointed out to me without me saying anything). The room was not clean with dirt on the floor, hair in the sink and bathtub, and stain on some of the furniture. The restaurant was very pricy, particularly the wine (with onl;y German and Spanish wines offered).
Layout of room. Quiet service. Price of breakfast and no alternate to large buffet breakfast
Very huge room given, classy settings, comfortable bed, trendy modern design, bathroom size is big!!! Very limited seats for shuttle service. The hotel can accomodate 300 rooms, but the shuttle service (every 1/2 hour) can only carry maximum 6 passangers!! Forced to take taxi from airport to hotel (cost 25 euros) and hard to reserve seats from hotel to airport, all fully booked! Very disappointed with the shuttle service. Also, hotel was quite far from airport (about 10 mins taxi ride).
Departing. Your web site specifically stated 30 minutes of free use of lobby computer. this is not true. when shown info on web site front desk personnel told me to take it up with you directly. they demanded 5 euros for 15 minutes use of computer terminal. front desk staff was absolutely rude. wouldn't recommend this hotel to anyone.
Close too airport, and transport to airport from Hotel. Staff was kindly. Breakfast excellent.
Clean, quiet, airconditioning worked, easy access from airport with free transportation, and 4 internet terminals in the lobby. Hotel had a restaurant and there was a pizza place, McDonalds and small grocery store within 2 blocks of hotel.
Good Ambience Good Location
They let us check in early that was the best part The room was very small they charge you for the shuttle from and to the Airport.
That it was near the aiport, since we were just there overnight to take a flight out the next day. But also that it was easy to get into Frankfurt city from the hotel (via bus and then metro). Extra charge for the shuttle.
Very good distance to the airport and the city. Huge room The interior did some mileage although everything is looked after it looks well used. Not enough value for the money but this is nothing new around Frankfurt airport (and other major airports). The smoker rooms are accomodated on the first floor hence the second floor where I stayed came to enjoy the cold smoke anytime you went to the lift/stairs - disgusting!
Service and comfort
The hotel's shuttle should be free of payment like in any other hotels and you have to provide this service every day/week. This is a very important issue for travelers.
The staff at reception was super helpful and nice. no free internet service
Unfriendly, unprofessional staff at check in.
staff spoke english , most of the time service was good .Nice they put baby cot in the room .Parking . breakfast was poor , there was chose , but horible taste( wrongly made ) e.g scramble eggs , some food was off .( fruit salad) Breakfast time staff not attentive .Brathroom very dated .
the spacious room, furthermore standard what you expect at a Holiday Inn The entrance is difficult to find when it is dark. Parking lot full of weed giving the impression that the building is empty.
standard holiday inn, you know what you are going to get and everything is dne reasonably well Poor TV, other hotels of similar quality in Neu Isenburg have BBC channels. I wouldn't expect this in hotels in the middle of Germany but would in an airport hotel. Holiday Inn still too expensive compared to competition
lovely breakfast, pool, attractive facilities, easy Internet access. Delicious house wine for dinner. either the batteries had worn out or I could not figure out how to use the TV remote.
Location in the small town. Yes, since I will stay with you again prior to my trip to South Africa and upon my return will spend an additional 2 nights at your hotel, I wanted to store a small suitcase, but was denied such minor convenience.
Clean & nice Nothing
The very friendly atmosphere and the very good service at the bar/restaurant although i arrived there well after 22.00 hours.
The reception area is well kept. Breakfast is included. Nice Breakfast choices. Hallway carpet is dirty. Room has stale smell. Toilet, bath tub tiles shower curtain and sink are dirty.
Proximity to airport, had a sauna and pool, fairly good price. Not many restaurants around.
Good breakfast No free wireless internet, though listed
Clean, efficient staff, close to the airport & a shittle service, very good place for an overnight between flights Shuttle bus doesn't bring you to the door but stops about a 100 meters from the entrance, you get wet if it rains
Clean, comfortable, excellent breakfast. Would definitely choose Mercure again. It's further away from the airport than you might think. They have a shuttle running regularly, but it takes about 15 minutes.
The hotels location was great, close to Frankfurt city and the airport. The staff in the bar and restaurant part were excellent. The beds were uncomfortable, the room was unbearably hot (and you couldn't open the windows because they were blocking out the sound of the airport), and the staff at reception were not the friendliest of people.
Facilities were clean and modern and everything was in good condition. The airport shuttle was a disappointment. The bus ran infrequently leaving many of us to wait a long time outside the airport. After a long flight, the last thing you want is to wait for a shuttle bus. The bus was over crowded and noisy, and not all passengers were for the hotel. Lastly, the bus broke down on the way to the hotel, causing further delay.
Fantastic restaurant, quality dinners, good breakfasts. Dirty soft drink spill (coke?) down wall next to bed. Reported to reception staff who appeared to have little interest. Doubt if problem was corrected. Walls in bathroom full of dirty marks.
It was a buisness trip and I visited an exgibition and met friends.
Internet is free and work well, free parking as well. Sauna and swimming pool OK. Arriving Sunday afternoon they inform that the restaurant was closed. They provide info where to go, 10 min walking.
Our room was large and quite comfortable. They have convient on-site parking. It is 500 m from a S-Bahn stop and it is two stops to the Frankfurt Hauptbahnhof. There is a easy back road to the Frankfurt Airport and it takes 20 minutes to the car rental drop off in Terminal 1 with only one traffic light en route. Breakfast buffet was very good. Clientel seemed to be German businessmen. Nothing in particular besides one always wishes that the breakfast was free. I wouldn't hesitate staying here again if I had a rental car and I wanted to get to the Frankfurt Airport for a morning flight. Ours was at 1120 hrs.
Very friendly atmosphere. A nice family run business. Very quiet location close to trains only 20 minutes out of Frankfurt central station. The front door is not always open, so if you plan to arrive early let them know in advance.
Free WLAN and freshly squeezed Orange Juice No bar, no restaurant, reception closes at 10pm, staff not friendly
The location and value is excellent if you have a car and are flying out of FRA. Breakfast was very good and the pool and exercise facilities were a nice touch.
Quiet , close to airport / train station
The boss jack is a wonderful person, and friendly.
The ability to park our car, although the parking was tight. Easy access to the bus and train for a trip to downtown Frankfurt.
the staff;location;excellent breakfast
The size of the room and the quality of the bathroom were good.The chairs were "tired" otherwise the room was very good. I arrived late (11.30?) and there was nothing available to eat-but I appreciate that it is difficult to provide at that hour.
Directly in the city center next to the shopping mall. Enormous room. Balcony. Furniture a little bit dated.
Staff was friendly, personable, and accommodating. The room was large, renovated, but not without imperfections (small hole in a ceiling probably from some incomplete wiring, older toilet bowl in a newly refurbished bathroom, aging frame on the large French door.) The star rating was off. This is a two star (**) hotel under construction that will hopefully achieve a three star (***) level when complete.
The drive to Frankfurt Airport was cake! 10 mins and i was there.
The location of the hotel and the large room. The bathroom was also quite big and clean but there were things to improv, mostly the ceiling.
Staffs are friendly and helpful. It offers the most spacious room and good view of the town. poor sound-proof
book rooms, good service and cleanness dark light of chandelier
room is big enough price too high
Room was nice - expensive becuase of Buch messe. I understand this but I will be coming to Frankfurt every week until December and this price put me off for future business. Also I paid for parking but each time I wanted to park my car, I had to get out and ask the receptionist for a key and generally had to wait about 20 minutes before it could be found. Also the hotel entrance area does not reflect a decent hotel. It looks like the entrance to a warehouse.
The room was clean and spacious - on 20th floor with great views. The bed was as hard as the floor ! In fairness the staff did offer to put me in another room for the second night.
average hotel, no real stand out points Room service took 1.5 hours to arrive. Room door would not close..i had to change rooms! terrace in every room but 12 floors up with a low guard rail, i was affaid to use it! overall, hotels was a little tired!
near airport parking charge, Wifi only at public area
The price is amazing, close to the airport Easily accessible, right off the highway Easy driving to other parts of the area (Frankfurt City, Mainz, Wiesbaden, Darmstadt, Worms) Wonderful breakfast included English-speaking staff Airport shuttle available Late-night check-in Quiet Air conditioning Frankfurt tourist info available Pleasant campground and scenic lake across the street Amazing italian restaurant down the road in campground - best calzone ever! Only a few half-complaints: *Free wi-fi only available on two devices per room (regardless of people). It was inconvenient, but in other cities there is NO free wi-fi, so looking back, this was actually the best deal! *Was given a smoking room (I was not prompted at booking, or I missed it - please remember to specify!) but this was remedied as soon as another room was available. *Slow elevators
The staff was very responsive, efficient and polite. The accommodations were small but the design of the rooms and bathrooms made great use of the space. It was a bit noisy in our room facing the highway, but otherwise it was all we could have asked for. It was a noisy in our room facing the highway.
Great value for the money No coffee shop or a place in the hotel for a meal you have to go for a walk if you want a meal
If you need an overnight in Frankfurt! This is the place!
The functionality of the Hotel, Close to Airport, Quick Check in/ out, etc..Hotel staff frendly, etc.. As usual with Holiday Inn.
good value. there is no wifi in rooms. had to bring laptop to lobby which is noisy and inconvenient. I would have paid extra 5 or 8 euros. also the online ad for the hotel is misleading. the only wifi is in lobby.
The staff was great!!! It was very comfortable and affordable. The breakfast was ok
confort and shuttle between the airport and the hotel nothing
Clean, smallish, serviceable rooms. Certainly standard size for Europe. Convenient to airport, two great restaurants just across the street, reliable shuttle service, excellent German breakfast. This place is so much better than the overpriced hotels located at the airport. Stayed here many times in the past; will stay here again.
Great location and low room rates. Wish there were more hot options for breakfast.
Proximity to Frankfurt Airport.
Very nice rooms. Very clean. Easy to get to Frankfurt city using free shuttle bus to airport and then the S bahn. Good location near the airport in a quiet neighbourhood. Eur 10 extra for breakfast! OK this did include "free" wifi but nowadays wifi should be included as standard anyway.
Most of it was fine. We made a reservation for an early shuttle but were told that if we missed it there would not be any problem taking the next one. Therefore, instead of rushing in the morning we decided to take our time and wait for the next one. However, once we were in the reception we were told that there were no available spots for 2 hours so we had to take a taxi to the airport spending €20.
Everybody was very nice, and especially the barkeeper I had a good night.
Efficient, punctual, frequent, and free airport-hotel-airport transfers.Cleanliness of room. In terms of price, still very close to the airport (4-5 minutes) in a quiet area. This is a two-star hotel - but is comfortable, clean, and efficient. Good breakfast at standard rates.
The location is great if you want value and an easy connection to the airport. There are few restaurants close. Some are about 1k away...
comfortable, convenient, excellent shuttle service, pleasant staff, very nice breakfast. Couldn't have asked for more for a one night stay.
I was not expecting too much, because I just want to spend the night there for relax before my next flight early in the morning after almost a day driving a car from Swiss. The fact, it was far above my expectation.
Hotel was clean and near Airport with Reliable Shuttle. Front Desk was helpful. Restaurant was a little expensive, but food was good.
Relaxing atmosphere and an excellent buffet breakfast
The privacy was great after hostel living for a month. Very clean hotel, nice and helpful staff, polite cleaning people. Expensive breakfast
recibtion staff very small bed no free internet as shown on the web
Clean, spacious rooms, lots of parking, very quick internet access, good standard of English at the reception desk. €4.90 for a double espresso was a bit steep even for an airport hotel!
Very close to frankfurt airport. Clean rooms. Friendly with guests. Very quite
Restaurant staff and general room size. Room not cleaned properly and breakfast token system not explained properly as indicated above.
Easy to go to the city. Very good access by train to the fairground and the city center.
I travel a lot and the staff at this hotel and their restaurant were the best I've met.
Bar and some how brekfest Old equipment, bad cleaning, you need to Waite more than 5 minute to get hot woter
The Host/Hostess was very pleasant. Breakfast was one of the best I have encountered in a European Hotel. Rooms/Bathroom were very roomy and comfortable.
staff were helpful and let us check in very early location from Frankfurt...also quite a long walk to the railway station...however beautiful area with magnificent houses
The website stated that there was an airport shuttle service, the main reason that I had chosen this hotel. This was not true, when I arrived at the hotel I was told that the hotel did not and has not provided airport shuttle service for quite some time. Also there was no AC or ventilation fans in the hotel.
the vue was good as well as quite
Very clean place and great stuff! They even allowed me to check in earlier for no extra fee. The location is great if you are in and out of the airport. Otherwise you will have to walk for a good 20 minutes to the nearest train station. The rooms are not the biggest, but for the money I paid it is more than enough.
Food was great. E-Mail access appreciated. Staff helpful.
Kind and friendly atmospere, good food, location
Staff extremely helpful Difficult to get l;uggage from carpark into hotel. A luggage trolley would be helpful.
Service oriented, Clean, good value and well organized, -well thought out details. None
Good staff, Quite location, very large room
Good staff, warm furnishings, appealing inside not outside basement rooms no windows it what they sold you, thing of the past, smoking not controlled well makes it unpleasant for the non smoker