Laredo Hotels

The room smell bad

The toilet was running all night and since I'm handicapped I couldn't fix it and finally I tried to get to stop at so I didn't get a good night's sleep it was a very loud pitch noise they weren't able to fix it till the morning I wish they would have thought it me an extra day for the inconvenience of dealing with a sound and also I told them about the phone cord does need to be repaired it makes a crackling sound I felt like I said and credit hit for yesterday because of noise was so loud I could not sleep instead the manager just told me thank you for being a plumber I also asked the manager if they can help me out because I'm heading out and I was going to stay here for additional days if he could honor the price I have four whole 9 days we did not help at all I was able to get a better price somewhere else so he lost business Ivory stay here for more than a week when you have a loyal customer you should keep him happy those customers are the ones that keep your business going I've been a manager for Walmart for many years and HEB and customer service comes first I would have credited it we're giving them a gift card or something for his inconvenience if you have any questions please call me my name is Philip area code 956 235 4580 sincerely Philip fierros

Attemted to make me comfortable First room they sent me to had not been cleanes, they sent me to another room, no batteries in the tv remote, no towels in the bathroom, looked like the roomwas furnished from a yard sale.

Nice and helpful front staff. It was 10:30 pm and there was still loud music blasting in the 1st floor from a party. The pillows are tiny and not comfortable. The hotel needs an update.

The best thing about AmerikSuites was the friendly staff. The parking

Friendly Staff Breakfast was terrible, they must put a microwave for clients to use. No fried eggs, bacon, sausage or hash browns. The only hot food was half cooked boiled potatoes mixed with one egg!!!! This was every single day!!! No variety whatsoever!! The TV in the breakfast room didn't work either!! The bathroom tiles needed grouting as they were very dirty and parts missing, not very nice when you are having a shower!!

There was parking space available, this time. A king bed & non-smoking were available. Blow dryer, micro, mini-fridge and ironing board were in the room. The iron you had to go & sign for from the front desk. The room had a sofa, coffee table, and a work desk with a lamp. The room has accessible places to plug in our power cords. We did not need a password or to jump thru hoops to access the wireless internet. The AC wasn't cooling well. It felt more like a fan. The mattress was very bouncy...felt like a water bed. The room's door had the bottom weatherseal coming off. Hallway light entered underneath the door. You could see the light coming in as you lay in bed. The bathroom ceiling light cover was missing. Bulb was exposed. Breakfast closes at 9:30 am....at 8 am they ran out of waffle mix. What was left of the eggs with potatoes tasted bland & powdery. The front desk was not manned around 9:25 am, we had to ring the bell & someone eventually came over from the kitchen/dining area to assist. Upon check-in, the front desk had trouble locating the Kayak reservation I made about 30 minutes earlier. Even with the reservation number. It took about 20 to 25 minutes to find it & check us in.

The bed and living space I didn't like that the door wouldn't close right. I didn't like that non of thebapli

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Close to WBC. Extremely noisy with teenagers/young adults until 2:15 pm. Front desk did not answer multiple attempts to call.

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