Recent Reviews
- All reviews
- Positive
- Neutral
- Negative
-
4.8
Pros: Rate was ok.
Cons: I had a free double upgrade that I was planning on using to accommodate all my children but when I tried to use it I was told that they did not have any vehicles available. I did not get the vehicle I expected, I was not able to use my double upgrade and my family was not comfortable in the tiny car
review from
-
10.0
Pros: All good
review from
-
10.0
Pros: Everything was so easy and smooth and very friendly service thanks Enterprise !
Cons: No complaints!
review from
-
8.8
pick up
Pros: The look, price and comfort of the car
Cons: Never rented from this location and directions to the car were less than explained. Told if I get back early, the price was prorated but on return they told me "no" and asked me if I wanted to keep it for a few more hours--- uh no, and then I explained my pick up experience- they quickly gave me credit for 3 hours early return. Better drop off than pick up.
review from
-
9.6
Pros: Service was good. No problems.
Cons: Line to pick up the car
review from
-
10.0
Nicest people!
Pros: Courteous and FAST service. Thanks so much.
review from
-
2.0
Reserved a car, no car available. Worse: waiting l
Cons: The headline says it all. This was the third time within a period of six months Enterprise failed to deliver. Kayak stated that their site directed me to Enterprise for the final reservation. Enterprise's web site allowed me to reserve a car but upon arrival at their location, none were available. Worse, there were 15 people ahead of me on the waiting list for a car when one became available according to the rep at Enterprise. Enterprise's system should not allow you to reserve a car, if none are available at a given day & time. No excuses. All was reported to Enterprise, to no avail. On a previous occasion they promised a free two days of rental, as compensation, but failed to honor it.
review from
-
4.8
Reservation NOT confirmed
Pros: car was fine
Cons: When I showed up the pick up the car. The woman (who barely spoke english- i understand it's primarily a speaking spanish clientele at this location) was not able to pick up my reservation. (WHICH HAS ALREADY BEEN CHARGED). Instead she just made a new reservation and CHARGED ME FOR THIS NEW ONE. So now i've paid TWICE. Dealing with credit card companies right now to dispute second charges. UNBELIEVABLE
review from
-
10.0
Pros: All good
review from
-
10.0
Pros: Everything was so easy and smooth and very friendly service thanks Enterprise !
Cons: No complaints!
review from
-
8.8
pick up
Pros: The look, price and comfort of the car
Cons: Never rented from this location and directions to the car were less than explained. Told if I get back early, the price was prorated but on return they told me "no" and asked me if I wanted to keep it for a few more hours--- uh no, and then I explained my pick up experience- they quickly gave me credit for 3 hours early return. Better drop off than pick up.
review from
-
9.6
Pros: Service was good. No problems.
Cons: Line to pick up the car
review from
-
10.0
Nicest people!
Pros: Courteous and FAST service. Thanks so much.
review from
-
4.8
Pros: Rate was ok.
Cons: I had a free double upgrade that I was planning on using to accommodate all my children but when I tried to use it I was told that they did not have any vehicles available. I did not get the vehicle I expected, I was not able to use my double upgrade and my family was not comfortable in the tiny car
review from
-
2.0
Reserved a car, no car available. Worse: waiting l
Cons: The headline says it all. This was the third time within a period of six months Enterprise failed to deliver. Kayak stated that their site directed me to Enterprise for the final reservation. Enterprise's web site allowed me to reserve a car but upon arrival at their location, none were available. Worse, there were 15 people ahead of me on the waiting list for a car when one became available according to the rep at Enterprise. Enterprise's system should not allow you to reserve a car, if none are available at a given day & time. No excuses. All was reported to Enterprise, to no avail. On a previous occasion they promised a free two days of rental, as compensation, but failed to honor it.
review from
-
4.8
Reservation NOT confirmed
Pros: car was fine
Cons: When I showed up the pick up the car. The woman (who barely spoke english- i understand it's primarily a speaking spanish clientele at this location) was not able to pick up my reservation. (WHICH HAS ALREADY BEEN CHARGED). Instead she just made a new reservation and CHARGED ME FOR THIS NEW ONE. So now i've paid TWICE. Dealing with credit card companies right now to dispute second charges. UNBELIEVABLE
review from
