Plaza Hotel & Casino

We utilized Kayak.com to book two rooms at what we thought was a great deal. Upon check-in at the Plaza Hotel and Casino we were surprised to find out that we were to be charged an extra $15 per day and an extra $50 dollar "refundable fee" that has not yet cleared from the credit card (we fully paid upon booking). The $15 charges were not related to parking or room service but rather "resort fee". We could have booked a better room at a better hotel if we would have known about the "resort fee". We will never again utilize Kayak.com or the Plaza Hotel.

Location and appearance was okay. Customer service is horrible. I waited maybe more than an hour to get my room. Also for 235$ they gave me smoking room, after fighting with manager I get room for special need persons( disable room).

Refrigerator not working, coffee machine was dirty

location was good since i like downtwon. Hotel was a dump even though it was just remolded. I think they forgot to do the bathrooms. The elevator situation is the worst i have ever seen.

Casino was ok. Close to Fremont experience. Hash House a Go Go was great. Outdated rooms. Pool area was dirty, empty beer cans all over, no seating and no shade. Hair dryer fell off wall, our door lock battery went dead and it took over a half hour for someone to come fix it while we were locked out of our room. Definitely won't be back.

The housekeeping staff was great. We ate breakfasts at the Hash House A Go Go and the service was very cheerful and knew their menus. When we arrived, even though our room was completely paid for in advance, we were told that there would be a $15.00 charge for each night and a security deposit of $50. The final bill added tax to the $15. charge so it was actually $16.95 . The $50 was to be credited back to my account. The bathroom was terrible. No skid pads on the bottom of the very slippery tub, no hook on the back of the door to hang a robe while showering, no soap dish, absolutely no room and the worse part was no door on the dressing area, which contained the six coat hangers and too high sink (came up to my chest!) No long mirror to check on our appearance before leaving the room. Also the fan was so noisy we had to get maintenance and he cleaned it and it was still almost as noisy. We also had have directions on how to turn on the TV. I will not be staying there again nor will I recommend it to my friends.

The only good thing at this hotel is the Hash House A Go Go restaurant. The sink was so high we had to raise our arms up to wash hands - might be ok if you're over 6 feet tall. The tv was difficult to figure out as was the AC unit - there were no instructions on how to operate either. I pre-registered and was still not given the room I requested. The first room we got had a broken safe, as did the second room. The third room was finally ok. I won't be staying here again.

Rooms are big and nice. Very comfortable the restaurant should stay open a little later maybe could have a 24 hrs restaurant for late night people.

We got a great deal on the room, which is always nice. We got the room for $31 for the night. But they added a $16 fee as soon as we arrived- that's about a 50% increase. While we could afford it, it's underhanded to get a hidden fee like that. And they claimed it was for "Free' wifi and bottled water. It also smelled heavily of chemical cleaner.

Close to Fremont st. Plenty to do and eat...good for the price but not for a long stay. got to the hotel to check in and there is a $16 "resort fee" and a $50 deposite on top of the room rate. My kid turned on the heater and it filled the room with smoke. My wife took a shower and it flooded the whole bathroom. They must know about it because they have a sticker on the mirror warning you to "use bath mats for your saftey"...

The rooms were comfortable The smell!!. The entire hotel had a stench of dirty old wet carpet, combined with the smell of tobacco. Security was also rude and less than helpful. The facilities were old and looked dirty. Parking is horrible and there is no direct access to the lobby, only to the back end of the casino.

Expense Bathroom was way to small, pool wasn't open.

The room was renovated and spacious, and the location at the top of Fremont Street was a plus. Seedy elevators and parking garage, no coffee makers in rooms, and a McDonalds that had mysterious problems with their coffee brewers all weekend. Additional charges at check-in that were blamed on Kayak making it impossible to rectify. On hold for 40 mins trying to find location of nearest UrgentCare facility made me thankful I wasn't having a heart-attack!

Location right at one end of Fremont Street was a big plus, as was the food court in the hotel. The room was a good size and it was updated. The hot water was really hot in the evening. There was no coffee maker. My wife takes showers in the morning and the water was near room temperature. Desk help was very slow in person and slower on the phone. The elevators were on the seedy side. The parking garage has tight turns at the entry with high curbs that are way too easy to hit. Finally, the weekend rates are way overpriced, but that is common in LV as is the use of the so-called resort fee which puts the advertised room rates into the fictional realm.

Customer service was horrible, the parking garage is only open 2 days a week and we had to park very far, two days in a row someone stopped by to check the shower and walked in without permission while I was in a towel and the other occasion sleeping. No microwave or refrigerator unless it was for an extra fee. Refrigerator alone was an extra 20$ a day fee. For that much extra I could have stayed at the strip.

The friendly staff along with Clean & spacious rooms. Comfortable beds. No refrigerator in room Small showers Cheap bedding Small bath towels

The staff were friendly. The pizza place inside the casino was very good. Much better than the Subway and McDonalds inside. I had to call the front desk for bath towels that weren't in the room for 2 days. The airport shuttle wasn't available when I was leaving. (It's only available three times a day, but today, only 2.) Extra hotel/resort fees bumped up the price a bit.

Free parking for guests, delicious pizza in the casino, good location, easy to get to No in-room amenities (coffee machine, outlets, microwave, stereo), limited pool hours, cheap bedding

Fremont Street Fire alarm kept coming on at night for three days..

Bad. Real bad

Location The rooms were very dirty outdated and the hotel and casino very hot!!!