Laughlin Resorts

Location was right along the Colorado River, you can reach the beach through the hotel which was convenient. Food options were ok, Smashburger was good, buffet at this Harrah's was better than the Harrah's on the Vegas strip. Comfortable bed. For a hotel that is part of Caesar's Group it was sub-par. Checking in was a pain (I have service dogs due to a disability) and the staff was extremely pushy, essentially asking me what my disability was in roundabout terms in order to "verify" that I needed the dogs. I had brought a note from my doctor (which is not required by law at all but often helps the process) and they still gave me grief. Overall check-in took about 20 minutes because they were harassing me about my condition and arguing with me when I did not want to tell them what my illness was... Fantastic experience... I was ready to call it a day and leave but we had not booked anywhere else and after a long drive I just wanted to get to a quiet room. Weird smells throughout the hotel. The entire place was dirty and unkempt, old facilities, broken or non-functioning amenities. The shower did not work as water kept flowing from the bath spout even when the knob was pulled all the way up. Then the shower/tub took forever to drain, which was not pleasant. Aircon only came out of one vent near the window, meaning it did not circulate throughout the room so it got stuffy. We called down twice for extra towels and pillows, when staff finally arrived they had forgotten the pillows. The pool and beach areas were crowded and dirty, garbage everywhere, along the shore and in coves where it gets trapped by the jetski waves. Obnoxious jetskiers everywhere, which is not uncommon for the area but it is way too CROWDED with these rentals. If you are looking for peace and quiet go down after 6pm. However the pool area was crowded with people until closing, we could see it from our room and the water was very dirty and murky, definitely a no for swimming. Also be prepared for VERY slow elevators that do not have A/C running through them. The hallways of the hotel had a similar A/C issue, they were very hot. We got a late check-out of 11:30am (yeah, an extra 30 minutes) and we had left our room to load up the vehicle, leaving some items back in the room, and when we returned at 11:10am, our key cards had been deactivated. So I had to let the front desk know, who told me they had to contact security, and we waited by our hotel room for about 20 minutes. Annoying. I would not recommend staying here for any length of time, you are not missing anything. Next time, I will opt for traditional camping, less hassle.

Check in went well. They did accommodate us near others that were staying there also. This mainly reflects on Kayak. When we booked the ad had said it included 2 buffet breakfasts. There was no record of that on the hotels registry. Kayak acted as if we were telling a lie. Said no such offers. If you look it up it is all over there site. No one helped us. I sent letter to kayak with pictures of their site offering this. No response.

The secluded location and Harrahs always takes care of their customers. The 3 buses loaded with tourist visiting America clogging up the hallways and the amount of children there for spring break with their parents.I would like to suggest booking all the tour bus and families in one section of the hotel,the line in the north tower elevator was ridiculous

Riim was dirty I steped on a nail house keeping skipped our room so it was dirty nevet got cleaned manager didnt care he just said sorry It was dirty and there eas a nail coming out of the floor i steped on it

Food and staff Bathroom dirty. Saw a cockaroach in my room. The pool was dirty. No lifeguard at pool. Kids jumping in the pool. Long wait to check in and out. Arcade very outdated.

the pools and the beach and the buffet the resort fee of $11.20 per day and the casino walk doesn't reach Harrah's so makes it difficult to walk to the other casinos

Passagio Italian Restaurant is good, our waitress Mary was excellent! Arrived on Monday, lack of staff. Waited over 15 minutes to check in. No free wifi. Room was very warm, a/c did not work well.

Food was palatable but overpriced for a casino Staff was not very friendly, especially at the front desk

Casino staff was excellent. Most of the dealers were fun and entertaining. Will return to the tables but might not stay there again. After being gone all day our room was not cleaned. The next day the beds were made and nothing else was cleaned. On our third day finally the sink and toilet was cleaned. Only one light bulb worked in the room.

We liked the fact it wasn't crowded. Maybe that was a sign we should have picked up on sooner. My biggest complaint was our room. When we checked in we were given the wrong room and had to ask to be moved. The new room was on the second floor and tub was extremely slow to drain, the toilet ran all day and night and the drain in the sink made very strange noises when draining. In addition, we could hear the people above us when they would walk around.

Our room wasn't made up on our last night there. Not happy when we got back at about 8 pm & our room hadn't been made up...towels not replaced, etc. called housekeeping & we waited over an hour before anyone came to fix our room. Very frustrating as this day was our 54th wedding anniversary!!

hallways very noisy, children screaming and adults yelling until all hours very basic room no refrigerator., towels don't match no view.

One maintenance man was the only staff that actually cared about customer service. disgusting rooms, Dirty towels left on the floor no sheets on the bed! our reservations were not as requested then we had to move rooms three times with small children, our stuff seemed out of place in the room and when we looked a credit card gold ring and cash had been stolen! We had the only keys to our rooms! No refrigerator unless you request early and it s $10 per day fee. After calling security to report the theft we called the management they Said they could not help in any way! Because we called security they say the now they have no control! Even though this was a manager I was speakingThe were not willing to comp anthying not food, boat tickets, arcade tickets, movie passes, bowling or even any one of our four night stay!

The staff were good very helpful and nice. I didn't like that there was nothing good to eat late at night at least a Mcdonald or Jack in the box. Didn't like that you had to leave the card in and charging 2 dollars for room key not good.

Took forever to check in!!!!!!!!

Lots to do besides gambling Antique car museum-River taxis-jet ski rental ect...