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Pros: "great staff and excellent airline. well run"
Cons: "entertainment option on board is a joke"

Pros: "Crew"
Cons: "My luggage was lost"

Pros: "That I'm alive"
Cons: "Late to board and hard, scary landing."

Pros: "Everyone was so pleasant"
Cons: "Check in Everyone was so pleasant"

Pros: "On time"
Cons: "Pay for food and drinks"

Pros: "Easy boarding. Comfortable seating. Great company sitting next to me."
Cons: "No complaints."

Cons: "Seats are so close together your knees hit one in front when they recline back No leg room Plane didn't take off on time"

Pros: "the new plane on the way out was nice, leg room was okay and the overhead bins were nice and seemed easier to use/fit better"
Cons: "they charged me each way for my checked bag. the online check in was not working. plane was delayed due to lack of flight crew (delayed from another plane)"

Pros: "Same as above. No complaints"

Pros: "Over crowded. Scaled down the aisle to add extra seats. I weigh 100lbs. and am 5'2". My knees were crammed into seat in front of me. No beverage or food service and no discount for that."
Cons: "More worried about carry on luggage than customer experience."

Pros: "Everything"
Cons: "Nothing"

Pros: "On time. Crew was very good"

Pros: "The flight got delayed and than it was also late"
Cons: "Be on time"

Pros: "Onboarding was easy and smooth. The plane was clean and the seats were comfortable. WiFi easily connected, too. Much better than expected for a budget airline."
Cons: "Nothing."

Pros: "The trip was as to be expected. The low cost was the absolute best thing about this trip. If the cost is going to be that affordable, I will definitely take more trips with sun country and recommend it to my friends and family."
Cons: "The only issue w/the flight was that we sat on the tarmac for about as long as the flight took. There was something going on at the gate we were to arrive at, and that left us on the tarmac for about 45 minutes or so. Then there wasn’t very good air flow. Should’ve had an alternate gate."

Pros: "it was a direct flight"
Cons: "allowing to check bags in late. didn’t allow us to & made us take our bags thru TSA. We told them that we had liquids in there & would need to check them in at the kiosk bc tsa would throw them away. They said “it’s okay, just let tsa know we said it was ok” tsa threw our stuff away & lost a lot of"

Pros: "Nothing. Delayed for 4 hours. No time change updates were ever provided at the airport. No communications provided as to why our flight was delayed. No other options given. No food or drink vouchers given & of course, no discounts provided for future travel. Not that would EVER fly Sun Country again"
Cons: "Communication and updates. At the very least, food and drink vouchers. 4 hours is a LONG time to be delayed. Extra points had the airline reimbursed their $40 ONE WAY bag fee regardless whether it’s a carry on or checked luggage."

Pros: "Nothing. I was not allowed to board because I was 5 minutes late for checkin and was not allowed to check in ahead of time online. I had a ticket. The plane was right on the other side of security. I had plenty of time to catch my flight if I'd had a boarding pass. Instead I had to buy a new ticket."
Cons: "Let me check in ahead of time online. Also, make it abundantly clear on the ticket and elsewhere that if I check in at the airport it has to be at least 45 minutes before departure."

Pros: "Flight attendants"
Cons: "Comfort"

Cons: "It was delayed 3 hours due to rain that lasted about 30 minutes"

Pros: "Not crowded, and enough space"
Cons: "My luggage was lost"

Pros: "Check in was easy and quick"
Cons: "Plane could have been cleaner. Price is ok, but not as good as it seems once you add luggage."

Cons: "I missed the flight because they did not allow online check in. The check in closed 45 min before the flight and I got to the airport 35 min before the flight because my first flight at LGA was cancelled and I had to spend $250 to uber yo EWR. They charged me $200 and only refunded me vouchers"

Pros: "I got to change my seat"
Cons: "The flight attendants were rude. Our flight was delayed and we were not updated nor given a reason as to why."

Cons: "We were unable to check in with SunCountry .. very frustrating!"

Cons: "TV and music would be nice."

Pros: "Crew was great!"
Cons: "I didn’t realize I had to pay for a carry on"

Pros: "The crew was absolutely wonderful And seat was the most comfortable ever"

Pros: "The upgraded seats were worth it."
Cons: "Everything else. Had me listen as wrong gender. Had to pay extra to fix it. Couldn’t get checked in early. Spent 30 minutes with the agent to get a ticket, went to gate and was told I need to show a receipt because they don’t have record of me paying for the seat. Will not fly sun country again"

Pros: "Crew friendly, enough leg space"
Cons: "Internet access"

Cons: "No updates and it was delayed an hour then took a bus to the aircraft that was about 100 degrees while the driver texted. Terrible would never fly again on sun country"

Pros: "It wasn’t a full plane."
Cons: "Was put at wrong gate. My aunt was wheelchair assisted and was put on pushed through during regular loading. And last but not least. On top of buying the ticket to fly to Vegas. We had to purchase the seat we sat in on the plane. Isn’t that what the ticket was for in the first place. A seat on the plane"

Cons: "Hidden cost. Late flight. Had to take bus to the plane"

Pros: "Flight attendants were very nice. Seats were pretty comfortable"
Cons: "When we booked the flights, we were not allowed to choose our seats and did not see any notice about charging for carry on bags. When we checked in, we had to pay extra for carry on or checked bags and had to pay for seat assignments. No complimentary snacks either. Disappointing."

Cons: "No WiFi"

Pros: "I did not fly to Las Vegas... the ticket went unused."

Pros: "Flight and ticket staff very friendly and accommodating"
Cons: "Everything was perfect"

Cons: "We ran into a combination of traffic, parking, and other issues that drove us to arrive at our check-in at 7pm for a 7:40pm flight. We were not able to check-in given the 45 min rule. NO WHERE in our email did it say there was this rule nor were we prompted or told to check-in prior to our flight online. There's no suncountry app for check-in that we could find (only a visa one). We booked through priceline.The flight hadn't even started boarding and we were not allowed to check-in. We were re-booked on a flight that left two hours later, but that flight was delayed 3 hours. The whole thing essentially took one full night of paid hotel and fun in Vegas away costing us over $200 just in hotel plus we spent an extra 5 hours in an airport that didn't have a bar open past 9pm."

Pros: "Friendly gate staff Friendly flight attendants Seats bigger than Spirit Airline's Just $15 for an upgraded 6th row window seat Accepted my carry-on bag free, without measuring the the wheels as part of it's measurement. Note: Spirit always accepted this same carry-on for many flights over the years, but didn't on this same trip to my location. ( This Sun Country trip was on the return flight. )"
Cons: "Really nothing"

Pros: "We’re coach feels like your in first class"
Cons: "The staff are the best , the accommodations are superb"

Pros: "Generous with size of carry on. Staff pleasant"
Cons: "Would like a small snack included"

Pros: "Flight there&home had a very nice young man/lady get me set up with ticket and boarding pass"
Cons: "Getting searched like a criminal on the way there. Young lady gave me the fast lane home. They treated me like a human being"

Cons: "Boarding was awful - they were all over the place! Board from the back - then the front! Lots of chaos!! awful experience! And seriously - no peanuts or snacks for free? Ugh!"

Pros: "I went from Minneapolis to Vegas in 3 hours which is way better than a 24 hour drive."
Cons: "No snacks."

Pros: "Minor issue with a seat stuck in the reclined position to start, but we arrived with an otherwise adequate and routine flying experience"

Pros: "Good service!!!"
Cons: "Pop is complimentary but still charge $8 for a shooter of liqueur!!!! Just a little steep in price"

Pros: "Sun County is consistently on time, the planes are spotless, and the crew helpful and kind."

Pros: "Direct flight"
Cons: "seating is a little cramped."

Pros: "Flight attendants were pleasant. Flights were on time with no delays."

Cons: "Was delayed a lot"

Cons: "My seat was disgusting when I went to sit in it. Then I discovered the seat was broken. 24A"

Cons: "did not deliver baggage to Glasgow"

Cons: "delayed and lost luggage! thanks"

Cons: "Bush league kayak"

Pros: "Nothing"
Cons: "Everything"

Cons: "Space"

Cons: "Instead of taking my one half of one ounce plastic cup half-full of wine, the stewad, allowed me to keep it. I love common sense."

Cons: "My luggage was delayed. I received it the day after"

Cons: "Need to have handheld device to watch entertainment. Terribly uncomfortable. Delay getting out of Dallas."

Pros: "The notifications regarding my connection and baggage claim."
Cons: "Nothing."

Cons: "Allow married people to travel with their news names."

Pros: "Great crew - good attitudes."
Cons: "Delayed for an hour due to a log book issue."

Pros: "More room"
Cons: "Food"

Pros: "Wait staff we exceptional."
Cons: "Comfort for my legs considering on crutches could have used ability to prop my foot up"

Cons: "See above"

Cons: "Entertainment is becoming too complicated for us old heads. Food, I still resent having to pay for something that is ed to be included in my fare."

Pros: "Straight to the point,easy,and convenient"
Cons: "Nothing yet"

Pros: "Convenient without problems"
Cons: "Paying"

Pros: "We arrived 40min earlier than expected"

Pros: "Didn’t care about passengers comfort. Never turned on the AC."

Cons: "Gluten free meal not provided as requested. Entertainment totally lacking."

Cons: "It took entirely too long to board the plane. Then there were ‘mechanical issues’ that needed dealt with. Well, don’t have everyone sit on the plane for 60 minutes. Don’t continuously state ‘it’ll be fifteen minutes.’ Just give straight answers"

Pros: "The boarding was efficient. The service was fine. The pilot was informative."

Pros: "Not much"
Cons: "Passengers brought hot food on board at Dallas. McDonalds and KFC odours were overwhelming for first 30 minutes."

Pros: "The flights were on time and the staff was very friendly."

Pros: "Plane had mechanical issues. Say on plane for 50 minutes before taking off"

Cons: "See above - I never went from Dallas to London."

Cons: "The flight was delayed by an hour because one flight attended didn’t come to work on time"

Pros: "Oh the crew was very pretty. They spent more time on themselves their hair their make up and on their phones than they did the entire first class. Check our flights and miles. We fly AA ALOT for ourselves and other. WCB4350 Shipman. We don’t complain ever. But when you spend what we do and only just get your first drink with your dinner in the air is utterly ridiculous. Never got a clean up or a second drink. Had to interrupt the glam squad from their phones and make up bringing them our dirty glasses and trash asking for a second drink. Not impressed with this crew at all! Normally AA IS TOP KNOTCH. So it sets the standard that we’ve been accustomed to however complete and total letdown on this flight"

Pros: "Boarding and flight was on time."
Cons: "Nothing"

Pros: "Same as above"
Cons: "Same as above"

Pros: "Not much. Standard flight."
Cons: "Cramped seats, unintelligible announcements, battered by credit card promotions."

Pros: "I loved everything about this airline!"
Cons: "Sorry, I have no complaints!"

Pros: "movie."
Cons: "a little loud in the cabin."

Cons: "No entertainment. No food. The flight was 2:25 minutes but American Airlines managed to make it take three and a half hours. The tone of staff was closer to prison guards than airline hostesses."

Pros: "Good Crew"
Cons: "Flights are chronically late - over 1 hour coming and going."

Cons: "Because it was a day later!!!"

Pros: "The smooth take off and landing beat Pilot and the flight crew ...... "FANTASTIC""

Pros: "Ok"

Pros: "Friendly crew. Comfortable flight."
Cons: "No seat TV."

Cons: "Our flight was delayed and then cancelled. We were given new flights the next day 8/20/16 and that was delayed for a few more hours. We wasted a day and a half at the airport and our hotel for the first night could not be refunded."

Pros: "slight delay but they made up the time in the air"

Pros: "Professional attitude of the crew"

Pros: "Movies"
Cons: "Flight changed 4 times from gates to departure time the guy on the side of me smelled really bad"

Pros: "This is not an experience I would wish upon anyone."
Cons: "My booking for some bizarre reason had my name on it twice and I was out of luck. Air berlins does not have a counter in any of the airports. If you are flying this you are on your own. If anything goes wrong you'll be stuck calling a 1800 number to Germany. Worst experience of my life had to buy a new ticket at the counter for 5k dollars to get to Berlin with family."

Pros: "Smooth"

Pros: "We did eventually get there"

Pros: "Nothing"
Cons: "They delayed flight that caused me to miss the main event of my trip. The insensitive staff that cared little about my needs. Seriously considering ditching American after this."

Pros: "There is no entertainment. Prices have gone up but domestically the service is the same. They don't provide snacks without charging for them."

Cons: "The plane was delayed and nobody could tell us why."

Cons: "Lots of delays"

Cons: "carr y on 70 $"

Cons: "Baggage ripped off.. Im never riding this plane ever.."

Cons: "Super uncomfortable chairs--we even upgraded to the exit row and couldn't recline and sat in the "lawn chairs"... Not worth the $ saved....."

Pros: "Nothing"
Cons: "Everything"

Pros: "Not much you can do about the weather, but we were given very few updates and those we could barley hear."

Pros: "The steward were very pleasant and nice."
Cons: "No communication"

Cons: "Charging for checked luggage and carry on"

Pros: "I would use this airline again. Thank you"

Pros: "I was surprised that the flight was completely full despite a pandemic"

Pros: "Crew and check in staff excellent. New, clean, plane, pilot did make up some time. After reading all the negative reviews it was better than I expected."
Cons: "Uncomfortable seats for my height. Flight 2 hours late. Add ons for seat and luggage increased price so it wasn't much lower than competitors."

Pros: "Not much to add here because not much to like"
Cons: "There was nothing on this flight. No plug ins for your phones, or music or movies or nothing. No magazine, and it was so cold I thought I was going to freeze. I flew out to Chicago on Alaskan and the fight was wonderful! But this flight was a total opposite to that flight. I took pictures of the seats to show my daughter that there was nothing. And swore at that time....never fly Frontier again."

Pros: "Getting off the plane"
Cons: "The lack of customer service."

Pros: "The flight and comfort of the airline"
Cons: "The people just that were on the plane"

Pros: "Nothing"
Cons: "I paid extra 30 dollars each person so I can bring the carry-on bag on the plane. However, it didn't show on the ticket and I have to pay for another 45 dollars each person in the airport checkin place to bring the carry-on bag. It was a terrible experience."

Pros: "Flight attendants were good"

Pros: "Nothing"
Cons: "Everything about frontiers"

Pros: "Everything"
Cons: "Na"

Cons: "Delayed 1.5 hours for no reason"

Pros: "The only thing positive I can say was the price."
Cons: "My flight was delayed by two hours and I was notified 6 or 7 hours prior to my flight. I called to find out why (was it something controllable like mechanical where they will get us a new plane and I can expect to leave at the new scheduled time, or is it something unpredictable like weather?) they could not tell me why, they told me to ask when I got to the airport. At the ticket counter at the airport they told me the crew at the gate would know. I said, if they know, why don't you know? With technology, this shouldn't be a problem. Nobody was at the gate, so I had to wonder for hours. The seat was the most uncomfortable seat I have ever flown in, and I fly fairly often. There was no headrest, the seat didn't recline at all, and there really wasn't any padding on the chair. It was the equivalent of sitting in a plastic folding chair with a high back."

Cons: "Luggage costs $40 per bag."

Pros: "The ease of getting on and off very efficient staff. Late flight still very personable and warm."

Pros: "The airfare is cheap"
Cons: "I hate getting charged for carry on luggage and checked luggage etc. The seats are so uncomfortable too-no space."

Pros: "The seats were spacious"
Cons: "When I went to check-in for my flight and get my boarding pass, the Frontier employee at the counter asked if we had paid for carry-on bags online. We said no and she looked at our bags and said we were fine. When we got to the gate however, I was stopped and told that I needed to pay for my bag. I asked to speak to a supervisor. I explained that their employee at check-in told us we did not need to pay for a carry-on. They still forced me to pay AND tried to charge me the gate price of $60 which I refused to pay. If they were going to charge me for a carry-on, they should have made that clear at the ticket counter where I would have paid $45. They were incredibly rude about it and it seemed like a scam they had planned out to try and get $15 more out of passengers."

Pros: "Nothing"
Cons: "The plan took off late because they waiting to the last minute to de ice the plane when the plan sat there for over a hour and half. The service people were rude and charge me 60$ to bring my bag on the same bag in brought when I want. It charge in vegas to Chicago. The guy gave me a attitude. People in Chicago are very unpleasant."

Pros: "Friendly vstaff"
Cons: "Sitting on the runway for an hour before take off thus delaying out "on time" status but an hour"

Pros: "Everything was organized and on schedule. I didn't order food and no entertainment. It was a short flight. Very low price."
Cons: "Not much space"

Cons: "You have to pay for carry on as well as seat selection. This was not clear when I bought the ticket. Ended up paying almost $100 more than ticket price when booked. Dont even offer water during flight! Will never fly FA again. Back to good old SW!"

Cons: "Crew seemed confused the entire time and didn't know how to work their iPad for food and beverages"

Pros: "Not much. Very amateur service"
Cons: "To pay $40 for a carry on bag is being a thief. The seat in the plane do not recline... comfort is a thing of the past!"

Pros: "It was SUPPOSED to be a round trip. I arrived at LAS an hour before departure, and tried a kiosk. It advised me that I needed to see an agent. I get in line. 19 minutes later, I am informed that even though the plane is still at the gate, I missed the 45 minute deadline,and cannot board. The agent will not help me to book another flight, but gives me a paper with an 800 # on it. I am told that all of the next days flights are sold out. I managed to get a $287 flight t 6 am the next day, on a different carrier. When I arrived at Ohare for the return leg, I was charged $40 , for my carryon. When I expressed my displeasure at the charge, I was told that Frontier was a low cost operation and should not be surprised that I would pay more for extras. My response to that is "When did customer service become an extra, for which I should be charged?" I have found your corporation to be an overpriced low service airline, a soulless company intent on squeezing every cent out of each transaction, while providing even less than the bare minimum to the sucker who buys a ticket."

Pros: "Flights were on time. Boarding was quick and easy. Crew members were pleasant?"
Cons: "The seats are uncomfortable. Also there were so many hidden fees...they charge you for on board drinks and snacks, picking a seat, bringing a carry-on, etc..."

Pros: "It was on time"
Cons: "It was filled with screaming children"

Pros: "Flight attendants were very polite and welcoming. Any questions or requests were met with smiles. You cannot beat the price."
Cons: "Flight ran late, but that happens at times. Seats are pretty hard and uncomfortable."

Pros: "Flight was very delayed. I feared that after all that waiting they would ultimately cancel"
Cons: "Not very much room in seating arrangement as it is. Made even worse by being crammed up in my window seat by an overweight woman who was encroaching in my space, too. Very uncomfortable"

Pros: "Absolutely nothing!"
Cons: "This was the worst flight experience I've ever had and I will never, under any circumstance recommend anyone to fly Frontier. Ever. Not only was the flight delayed, but then once we boarded we had to wait an additional 2hrs before taking off. Once we finally took off (in the most uncomfortable seats I've ever sat in!), there was a terrible noise coming from the plane. I seriously feared for my life and could not believe when we actually landed in one piece."

Cons: "We were delayed forever it felt like, then stuck on the plane forever and our stuartist was seriously scary. I was very disappointed in this flight."

Pros: "I like the fact that the management came up with an option to still fly the passengers to Las Vegas through another aircraft. I think the staff handled the situation very well. They maintained their professionalism despite the angry passengers. In fact, they were able to keep the mood lighter by smiling and throw small jokes once in a while. I want to commend these two employees who were there during this time. I wish I had their names but it was one male and one female. They were both black and both had long braided locks ☺ They were very accommodating."
Cons: "- I could see from my window seat that the ground crew had to unload ALL the luggages that were already on the plane and check them individually and manually, just to find the luggages of the unfortunate 41 passengers who cannot fly with us because of the limited seats of the new aircraft after the tail swap. It took them at least an hour and that obviously caused more delay for the plane to take off. - It was annoying to hear the foot steps of one of the crew members because whenever he walked by the aisle in the plane, he would literally stomp his feet which was very disturbing. The passengers were already exhausted and it was past midnighy, we all wanted to at least take a nap. - They should have at least offered free drinks like water or coffee inflight to compensate with the situation especially that it was already a red eye flight."

Pros: "The staff was super nice! For the price it was a very nice flight."
Cons: "I did not like that you had to pay for everything else but the flight"

Pros: "We arrived in Las Vegas 20 minutes early."
Cons: "1.) We sat on the runway in Vegas for 15 minutes waiting for a gate to open. 2.) They charged me to select a seat. 3.) They charged me to CARRY ON a bag ($45!) 4.) They don't participate in TSA Pre-check 5.) There was no organized line-up for each separate boarding group. 6.) I was seated next to a baby that screamed for 3 of the first 4 hours flight time w/o flight attendants doing anything to help the dumb-ass dad who neglected to bring a freaking binky w/him! I guess maybe I'm just spoiled by the FAR SUPERIOR service of Southwest Airlines. Last time I let someone else book my flight on another airline!"

Pros: "Crew"
Cons: "Trash and food covered the floors. The seats were very uncomfortable and not sure how you can call that a tray table. But I guess if you aren't serving food there's no real reason to have a table, except to allow your guests convenience. Charging fees for every little thing, including being able to pick a seat so you can sit with your party, is quite ridiculous. I don't fly a lot but I won't ever choose this airline again when I can get Much higher quality for the overall cost once the hidden fees were added."

Cons: "Horrible!!! Late doy and I Need to pay for my hand luggage. Never travel with Frontier!"

Pros: "Carry on charge not happy."
Cons: "Carry on charge is ridiculous."

Cons: "Flight home was 30 minutes late and not one rep apologized or updated passengers. Horrible communication."

Pros: "Nothing really."
Cons: "Frontier advertised cheaper fares but when all the nickel and diming is done (like the baggage fees, seating fees, in flight drink fees) your better off spending a little more up front with another airline than falling for their cheaper fares. They try to sell you 'a roomier seat' but delivery seats which reminds me of public transit. They don't recline and they also don't have a tray large enough to accommodate a laptop!! Hard plastic covered in vinyl with fancy stitching. Try sitting for 4 hours on that! Southwest is a much better choice."

Pros: "Loved that the woman who checked us in at O'Hare did not charge for a carry-on because my husband is active military. Thank you so much! I have a new found appreciation for Frontier. Definitely better than Spirit Airlines."
Cons: "That we had to pay for pop."

Cons: "Crew, hardboard seating, paying extra for everything, wouldn't fly again for a flight over an hour."

Pros: "How quickly we boarded. And our timely departure."
Cons: "I don't. Like delays and we had to go backto the gate to let a sick passenger off the plane."

Pros: "On time on the way out."
Cons: "Bought the ticket in Chicago because it was cheaper than flying out of Madison or Milwaukee. Even if I paid for a bus ticket from Madison to Chicago. When I went to check in it took 5 phone calls and 1 1/2 hours later. The reason for the call was the carry-on baggage charge which was astronomical and my question was is the $40 for round trip. Which it wasn't. Also, I was unaware of all the additional charges, seat, bottle water, soda etc. The biggest problem was no WI FI on board. I need to work while I was in the air for 4 hours. It took 5 phone calls because I couldn't understand the person trying to answrer my questions. I also couldn't check in because Frontier was not compatible with my IPad. Talk about getting frustrated. I had enough stress traveling for business. On the way back we were backing out to the runway heading to take off and the captain announced that he was turning around because a passage was vomiting due to overindulgence of alcohol. 45 minutes later finally backed out to take off. I barely made it to my bus. Thank god I can run fast. What a nightmare that didn't need to happen. It would have been way cheaper to fly out of Madison or Milwaukee. What really PMO was socking us traveler additional charge for so called peak time. WHO DO YOU THINK BAILED YOU OUT IN 2001? Your should be ashamed of yourselves."

Pros: "Nothing"
Cons: "Everything"

Pros: "Price"
Cons: "Seats don't recline at all"

Pros: "The price."
Cons: "The hidden fees for carry on bags. I paid for my trip a month in advance then the day I'm to fly out, I'm charged $42 both ways for 1 bag. Should of let me know when I purchased my ticket that bag fees would be added. Also charging for water on the flight. Also didn't like first come first serve seating. Both times someone was already sitting in my seat."

Pros: "Exit row seats are huge"
Cons: "On the return leg a pilot did not show up. Had to deplete and wait till a 2pm flight. Got roach motel, 2 $7 meal vouchers and cab to and back"

Cons: "Did not find about hidden fees until we got multiple emails telling us we could pre pay to have our luggage stowed overhead and pre pay to select our seat, all things that are free on the other airlines. The other fares were slightly higher than Spiri, will NEVER chose Spirit again because of this. Also the flight felt like a commercial as they were constantly trying to sell you something because nothing is free on Spirit, including a soda!"

Pros: "Fight and staff"
Cons: "U have to pay for every little thing and it's too high can't even get water. Cost too much for bags."

Pros: "Well organized boarding and setup for take-off"
Cons: "Small seats"

Pros: "The girl in Las Vegas helped us out while we were checking in by being very friendly I wish I could remember her name . When I comes to spirit that girl is who I can honestly say put a smile on our faces ."
Cons: "Well I thought I was going to save some money by taking spirit and not taking American Airlines, but from the time I checked in paid for luggage drinks and a snack . I told my girlfriend if we would of taken a different airline we would of saved about $150 we was charged for luggage we put under our seats not in the overhead. And paid for ginger ale cuz you ran out of cokes . The trip back was 100 % better the girl at the check in helped us out a lot and we didn't have to pay for our luggage cuz she said our bags can go under our seats . I didn't know why we paid for luggage going to Vegas but not coming back to Texas , the girl at the check in was very helpful very friendly and was so nice . We missed our flight coming back to Texas so we had to pay $440 for our flight back all I know and can remember is the girl at the check in cuz she said we didn't have to pay for our luggage :) I liked that . I now know about word of mouth from this experience because when we got back my friends asked me about our first time on spirit and I told them I was not too pleased . My name is Francis M ."

Cons: "Baggage fees"

Pros: "Everything"

Cons: "Everything."

Pros: "Flight was on time. Crew was polite."
Cons: "There was absolutely nothing for free. You had to pay for a glass of water, tea or coffee. There was no complementary WiFi."

Cons: "Allow carry on for good pricr"

Cons: "No complaints"

Pros: "Empty flight"

Pros: "The cost of the tickets and how simple the process was."
Cons: "The seats weren't very comfy on spirit."

Cons: "Paying $42 for small luggage"

Pros: "Great customer service!"

Pros: "Delayed no even smal free drinks as other airlines even you can't charge your phone if you fly to with alska or Delta rhey have charger , free drinks delta have TV you guys you are old style By I Ibrahim"

Cons: "The overall visit sits arw horrible and the food is expensive"

Cons: "Easy, great customer service!"

Cons: "Don't like the fact I had to pay for luggage, $50, most Airlines are $35 and then pay for it being heavy. Most Airlines are over 50lbs then you pay. My luggage was 49 lbs and I had to pay $30 for that."

Pros: "We had an uneventful flight. Departed and landed on time. Spirit employees were very helpful. I would fly again with Spirit"

Pros: "The crew members were very nice and helpful"
Cons: "I did not like the old plane. The seats were very hard, uncomfortable and close together. No space to even lean back much. By the time we reached our destination my entire back side and legs were hurting very badly. Along with a very stiff and painful neck. Just no Bueno! My husband and I both said the next time we had to fly anywhere for over 1-2 hours, we'll just sacrifice and pay the extra money to make sure we have a decent ride. It's definitely not worth the few dollars saved."

Pros: "Glad problem with generator was noted while we were still on the ground !! Flight crew were helpful in answering our questions and concerns."
Cons: "sat on the plane for 8 hours for a 4 hour flight..... issues with a generator. Just glad the problem was noted while we were still on the ground. God is good. Lesson learned .... no more late night flights !!"

Pros: "I loved the overall service of all the employees!"
Cons: "Being that this was my first time flying with this company I didn't know you have to pay for water and snacks..."

Pros: "That my flight made it safely to Vegas."
Cons: "Flight was delayed theee hours due to generators going out upon arriving on runway right before take off. Riders were not able to freely get off the plane and were stuck. After about 2 hours we were able to get off the plane for five minutes and was mandated to get back on the plane and sat for an additional hour and a half. The only compensation riders received was a $50 credit and I think it should have been one free flight."

Cons: "Seats were insabely uncomfortable. I am 24 with no back problems and my back was killing me by the time I got off the plane."

Cons: "Do not fly this airline ever!! My flight closed the door early and I missed my flight. The gate attendants told me that because it was a half full flight they boarded and closed the door sooner bc it was the last flight of the night and they wanted to go home. I am livid"

Cons: "Both directions I was seated next to someone too large for their seat. On the way home I was BETWEEN 2 people who were each taking up a noticeable portion of my seat."

Pros: "Flight attendants were friendly"
Cons: "Flight was very late, to and from Vegas. Flight was very crowded full of kids and seat kicking disrespectful people. $3 for a water is a joke, let alone the $50 baggage fee"

Pros: "Smooth flight"
Cons: "We had to pay on board for everything"

Pros: "..."
Cons: "..."

Pros: "N/a"
Cons: "N/a"

Pros: "Getting off the plane will never fly spirit again"
Cons: "Crazy delays not worth the money saved flight crew was uneducated at best just horrible"

Cons: "Was not let on my flight. Had to book another one."

Pros: "Crew was nice. Flight was good."

Cons: "the pilot did a terrible job communicating with its passengers about landing. 5 mins before we were declining toward the runway to land the plane the plane increased its speed and steadily began to incline again straight back into the air for about 40 mins. No aircraft staff communicated with any of the passengers about what was going on. Everyone on the plane was extremely shaken up."

Pros: "Not crashing"
Cons: "Took off 3.5 hours late due to "maintenance", on take off plane rattled, on descent, pilot wavered wings back and forth"

Cons: "Flight left 3 houra late"

Pros: "Fast boarding"
Cons: "The 4 hour delay. Seats were tiny and uncomfortable"

Pros: "Flight left on time"
Cons: "Someone brought Popeyes chicken on board and it smelled so bad in such an enclosed area."

Pros: "The crew and the ease of getting on and off of the plane was great! The flight attendants were helpful and the pilots were informative."
Cons: "The seats were way too small! I could have gone on Delta or Southwest and paid the same amount of money as my ticket ended up being, since I had to pay for my bag fees and I would have had a more comfortable seat, free checked bags, and a free snack and drink. I will never fly Spirit again. Also, I think it's ridiculous that every other airline allows you to have your boarding pass scanned on your phone, and while I was on vacation, I had to find somewhere to print mine off for my trip back home. Thank goodness my hotel allowed me to print it off, or I would have had to pay the $10 more at the airport."

Cons: "Major delay- hard sits- poor customer service- extra fees was unbelievable - leg space and seats don't recline- plane dirty"

Pros: "Wasnt a full flight"
Cons: "Boarding gate changed but not on the boards or at the gate. Crew was giving on the minute announcements on the intercom"

Pros: "The only thing I liked was the price"
Cons: "Because of your delay I missed my ride to my hotel did not have the funds to pay for a ride because my debit card is in my cousin purse coming separate because I forgot it so because of that I had to walk from the airport to the Elara hotel you very very much and I am still walking as I'm talking and I was not a form of purchasing the ticket that I would have to pay for baggage separate so I would never fly again with them I'm booked through or with kaykaI'll go straight to the airport myself"

Pros: "I couldn't believe how much legroom I had! I was so glad to see it's been recline and have to worry about somebody pushing into me. The seats were comfortable and the legroom is amazing the bathrooms were clean. I also was really happy with the phone alerts the email alerts about the change of date and the delay time. Unfortunately I live too far away to help me that be an effective for me."
Cons: "I also was really happy with the phone alerts the email alerts about the change of date and the delay time. Unfortunately I live too far away to help me that be an effective for me."

Cons: "There were HUNDREDS on the check in line when I arrived. Two flights had been cancelled and they sent all passengers to stand in line with those trying to make the flight. Little to NE direction for anyone. My flight took off almost 2 house late (1.5 hours sitting on the tarmac) waiting on paperwork!! And paying $40 for my one suitcase and $20 for my seat??? I'm done."

Cons: "Cancel the flight .They didn't explain anything what happen. I was air port 13 hours.it sucks"

Cons: "Flight delayed several times and then cancelled. Had to cancel entire trip b/c Spirit said they could only get us on a flight that was 4 days later! No offer to compensate lost money and no help trying to rebook. Will never use Spirit again."