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Great location, very very spacious rooms, good breakfast buffet, friendly and professional stuff
It was very central especially convenient to the train station and bus terminal. The town centre is easy walking distance. Extremely quiet rooms which were also large and airy.
Location Beds an pillows are unconfortable
The comfort of the room, the services and the bathroom.
The room was very large and offered a nice view. The location of the hotel is great. The room was well designed however the atmosphere was therefore a bit cold. The room was located on the fourth floor. We had to take two different elevators to get there,
Large rooms Bathrooms are divided from room by glass wall, meaning whenever the the light in the bathroom is on the whole room has the light. Not very convenient when u are in 2.
Clean hotel and helpful staff. I booked a single room and was pleasantly surprised by the generous size of the room. Very close to the station (and metro) - perhaps 400 mts away, so easy to get to with luggage. Phone calls to the UK using the hotel phone were, as promised, cheaper than using my pay-as-you-go mobile phone. Having to pay extra for wireless (or wired, for that matter) internet access was a disappointment, since in an equivalent hotel in the UK it tends to come included in the room rate.
good and beautiful 'Modern Art' Hotel extra charges for everything (e.g. SAT-TV, breakfast, etc) reduces value for money drastically
Big modern room No King Size bed
very good no wire less
Some of the staff were polite and used my name when serving me (example the room service team used my name when delivering my order) and I was escorted to my room by the reception Some of the service in the food and beverage areas of the hotel was very poor, and some of the staff were very cold when answering my questions. When I arrived at the hotel there was no one to greet me and help with my bags. Reception was confusing and under staffed.
Friendliness of hotel staff despite being luxury hotel-
Everything. Very luxurious. Spa was great. Room service was wonderful - my non-french speaking husband had ordered, so there were two mixups. We asked them to fix one and forget about the other, but they came back upstairs twice to take care of it, and didn't charge us for the forgotten dessert that they delivered to us anyway. The beds are amazingly comfortable. The internet was speedy and no problems connecting. All of the staff were courteous and friendly. We wish we could afford to stay there more often.
chic, and comfortable the checkout counter charge 30 CHF parking fee per night, even we did not park any car for a night
view on the lake on the sixth floor the walls are not really sound proof...
Everything: the staff was amazingly good and polite, the location was great,« the facilities were amazing! Nothing
The staff was amazing!
The Spa and the customer service at the concierge desk
the room space no balcony on the lake veiw side
It was fine over The things that I didn't like were: 1) difficulties to communicate with staff in English 2) food service was slow and taste is just fair and limited menu options 3) value for money is not there as it's an expensive compare to other international hotels. ...
Very close to train station. Windows didn't open very much which is important in June with no a/c.
The room was spacious and very tastefully decorated with a beautiful view of the lake and mountains. The location was quite convenient to the train station as well. We were able to walk to the old town as well as the the lake.
Location is very convenient, staff are helpful and nice. This is a very old hotel. It needs a upgrade work on the rooms, things especially like beds, carpets, wall coverings and window covering. And it will help if it has a/C.
Friendly service in the breakfast buffet. The lady who served me was always friendly and very helpful. I arrived on 18th July, when the weather was extremely hot. I asked Reception if they had a fan, and they said the last one had been given to someone else. I had difficulty sleeping because the window did not open very far. I think it would be a great improvement to have air-conditioning in all rooms, as I understand from the Manager, that there are some rooms with air-conditioning. It would have been nice if the Receptionist could have tried to find me something with air-con.
Friendlyness of staff Room very old fashion - needs renovation
Clean, good location Expensive, small rooms for a 4 stars hotel. First time i had to make a caution and give my amex number, The small things that usually are free in that kind of hotels you had to pay for them
Location Breakfast has a limited choice of menu
The hotel staff were extremely helpful and pleasant. I enjoyed the close proximity to the train station. There is a fee for connecting to the internet
room was welcoming, very clean lines and right across from station, hotel will give you a transport card which is great to visit the lakeside ouchy section...the reception and outside are standard, don't give indication of nice room/bathroom, reception gave me a converter which was fantastic as my converter didn't work in the swiss outlets expensive, breakfast included but nothing hot included in the spread and no internet access
We loved our stay at Continental Hotel Lausanne. The proximity to all forms of transport plus the free ticket given by the Hotel was so convenient. The view of the mountains from our room was just lovely. It was peaceful and yet it was in the hub! The breakfast was excellent with so many choices. The Staff were friendly and helpful. Our stay was very enjoyable and as we were visiting family we will stay at this Hotel again. Perhaps tea/coffee facilities in the room!
Great Location and very helpful and friendly staff.
It was very central and in close proximity to the Train Station Safe in room did not work and breakfast was a let down.
Room was very nice with an extraordinary view of the lake but I would say that the breakfast was no more than marginal. Service from the front desk to the bartenders was good with everyone being attentive to our needs.
Comfort and location
Hotel room (516/7) with balconies. Once we went down at 0955 for breakfast and one of the staff passed a comment even though there were still guests having breakfast. Otherwise the service was provided just as good.
The first week I had a comfortable room with a beautiful view on the Lake Leman. The second time I stayed there I had a stuffy room, while I paid a lot more than the week before. I asked for a better room twice, but was not helped so I moved to another hotel.
nice room & bathroom - excellent reception service - excellent parking service in center of city breakfast was not really up to standard
The renovated room was superp. Spacious, comfortable, clean. Good breakfast.
The friendly staff Rooms facing the back and looking into other rooms. Had to keep the curtains drawn all the time
the staf, location to the city center and shopping, big standar room with flat t.v, not bad bathroom, far from the lake (by walking), poor lobby.
Very comfortable hotel with very obliging staff. Excellent views of city. Very accessable by metro to main sites.
The staff at the reception are very professional, kind and welcoming. The old style of the hotel that is kept. It is very elegant and classy.
Very comfortable, friendly staff and good location being at the exit of the metro station and close walk to main attractions. Breakfast was expensive and hotel decor was a little dated. Was expecting more for the money I paid
Location and friendly staff was also quiet Poor bed position in room and no hot water jug for tea making
Checking-in and out : quick and very efficient. Room: ok for the price - we are in Swiss after all. It's better to take a metro from the rail-station, because even if there is only a 10 min distance there is only up-hill, so if you have a big suitcase it's not recommended.
A hall is not a living hall.
Modern style of this recently redesigned hotel. Excellent location, with a nice view on the cathedral (rooms with view slightly more expensive but worth the extra cost). Friendly staff. Free Web access only in the lobby. Bad accoustic isolation from the corridor.
great location, and great views of the city carpet was dirty, and many of the common areas were dirty too.
Close to city center, and clean inside the Hotel.
Location was good. No air conditioning and leaving the window open was not an option because of the incredible noise all night!
convenience to the cathedral, and shopping under the beds was not cleaned
Location, relatively inexpensive The rooms desperately need to be remodeled, no breakfast incl., no free parking
Convenient location close to rail station and reasonable price for quality of hotel. Room had balcony and partial view of the lake. Extremely comfortable bed and pillows. Bathroom was somewhat dated in appearance. Carpet likewise was somewhat worn out.
Professionalism and courtesy
It was good to have free internet access in the room. The hotel staffs were helpful and very kind. If you stay at the lake-side room, it would be wonderful but we still have a fine view from the balcony even of the room at the street side. The hotel is situated near the station and provided us the free traffic pass during our whole stay. The price sounds a little bit too high.
It is conveniently located in the middle of Lausanne with a bus stop on the corner and free bus pass provided for the duration of one's stay. It has the "feel" of a good, solid, French-Swiss, turn-of-the-twentieth century hotel. Some rooms have a view of the lake and the French Alps to the south.
Within walking distance of the train station. Free use of Metro and buses with hotel card. Free breakfast was very good. Nice size rooms and bathrooms. Free internet in rooms. Small elevator.
Nice atmosphere, great restaurant food and breakfast Balcony view onto construction site
Friendly staff, nice design, very good breakfast, clean rooms, restaurant. The metro station is pretty far
Clean, comfortable, staff is multilingual. Overpriced breakfast, small fees for almost anything, that tend to add up: i.e. 2.5% city tax (not included in the booking.com price), no free wifi in the rooms but only in the lobby. One towel per person? I have never seen that in any class hotel before, anywhere in the world.
the room was really clean. Very nice. the staff could be more customer focused. Checking in people could cut the queue, checking out the receptionist could be politer.
Only open a month, and still desperate to impress - so the staff were going all out. Obviously everything's brand-new, but there's a very high standard here that should continue to be met. Favourite thing - and an aspect that I really hope they continue - is that hotle guests get free, unlimited, public transport - essential when you're dealing with a city with such daunting gradients.
this hotel is brand new so very clean and cheap.
Brand New Hotel, very clean and confortable
No smoking, clean the room All right
Good location, everything is clean, staff is nice nothing
breakfast was very good and well organized. No tea or coffee making facilities in room.
I felt the price for the quality was excellent at the Ibis. I did not like the lack of internet (minus one shared computer in the lobby with high costs to use). Also, the hotel had two of the reservations in our group down incorrectly. They were quite rude in the beginning as it was not our mistake as we had the booking.com confirmation listing the reservation as a double bed and a single bed, however, in their system it was listed as a double bed. In the end they sorted one room, however, we had to have one of our group book a single room in a separate hotel due to their mistake.
Location and cleanliness The room and bathrooms are very small, although adequate for 2 people.
breakfast is good.hotel staff is helpfull.
The staff, the room, the location...everything was great, and breakfast was just lovely. And a special mention to the cleaning staff: I think our room was the cleanest one I've ever stayed in!
Its location The lift didn't work because some-one had not closed the door and the desk staff wouldn't investigate...I had to fix it myself.
The quality of a well kept and well run small center city hotel with a fantastic breakfast. The bath towels were "thread bare" and were not in keeping with the first classness of the rest of the hotel
Room was large, Internet (WLAN) connectivity excellent albeit expensive. Shower had abundant amounts of very hot water.
the location of the hotel was very good, staff were helpful and responsive.the room was small (as are most paris city rooms) but comfortable and clean. some street noise but generally good breakfast was not included in the price but available at a price. Most cafes do not open until 9.30am
Excellent location near the train station; very clean room; very good breakfast Room was small for the price; hotel was quite expensive
View from my bedroom of Lac Leman and Alps
Pleasant standard hotel, well located near the train station. Beware if you try to get to the hotel by car, car access is quite difficult either via the Rue du Petit-Chene or via the Rue du Midi.
The staff were lovely & very helpful, the room very clean & modern and the breakfast was absolutely superb!! We would definately stay here again.
Clean bathroom Clean room Locate near train and metro station Great artworks in the hotel Stain glass windows in the hotel Room temperature was warm.
Very nice building, opposite the station in Lausanne. Very convenient location. No bar or restaurant facilities - could possible have a deal/arrangement with another local or close establishment?
The room The style
Very conveniently located
friendly staff the hotel is expensive, so why annoy guests by not providing free WiFi
Efficiency at the front desk and a good breakfast buffet. Close to the railroad station. My room was rather small for what I paid for it.
the hotel staff was very friendly, the room comfortable and clean and very quiet despite the very central location of the hotel. I also enjoyed the buffet breakfast served in a very nice and tastefully designed room with comfortable sofas.
Very professionally run hotel with good facilities (free fast speed wifi, in-room trouser press, kettle with tea/coffee, iPod dock), friendly staff. Literally opposite Paddington Station, so very convenient to reach from within London and from Heathrow airport. Very small rooms
Great location by the Train and Metro Station, yet in a quiet area of the city. Spacious, comfortable rooms. Buffet breakfast is not bad. Decent gym with basic machines on the ground floor. Staff is friendly and helpful. No major complaints, I would definitely recommend this hotel to others. Just one small suggestion to the hotel manager: redecorating the breakfast/ lounge area might give the hotel an even sleeker look (at the moment it looks somewhat dated and a bit too "busy" with all those different patterns and colours on the sofas, carpet, curtains, etc.)
Nice hotel with good urban traffic acces
ambiance, style. fitness room, but did not get the chance to use it this time all good
Quiet room, near train station, metro and shops
Functional room. Very helpful and friendly staff -provided a fan for my room on request. Comfy bed. Well appointed and modern bathroom. Excellent location. Massively overpriced! I know Switzerland is expensive, but this hotel was double the price of any other hotel on my 10 day trip and was not twice as good - it was basically the same standard but for much more money.
Room was spacious, modern and clean. Bathroom was very large. View was good. The breakfast was very good, and the hotel staff was very friendly and helpful. It was close to the railway station, and in the old town. This was a great hotel No
Bathroom is too small and no aeration, otherwise hotel is good..Breakfast is simply grate. Bathroom
La position centrale, la tranquillité. The location right in the city center and the quiteness.
Central to Lausanne; friendly; unobtrusive; informative, No
Location Not well organised - my first room was not made and I was disturbed twice in my room (once by management, once by a cleaner)
The hotel's location is excellent, right in the city centre.
Good central location. My room wasn't cleaned when I arrived around midnight; unmade bed, used towels. They moved me to a clean room in the morning (no staff on call that late) and didn't charge for that night. Otherwise it was fine.
Room is very clean and comfortable. Shared shower and toilet are also clean. Location of this hotel is convenient in the city.
Near town centre with free parking(limited spaces). Wifi horribly slow - waste of money
The rate is reasonable and the location is convenient.
Very nice hotel, friendly staff, quiet.
The staff is kind and helpful. We enjoyed walking around the hotel. Free parking on the site. The facility is rather old. Compared to other Swiss hotels, it is overpriced.
Very quiet location in the center of Lausanne, beautiful old building, very neat clean and comforting atmosphere, friendly and nice for all those, who don't go for luxury and perfection. nothing
very friendly, clean, center located, easy to find, probably the best you can get for that price in Lausanne.
responsive staff, they changed my room because it was too noisy and they are very efficient. Location is very good for city centre be aware that the rooms at the back of the hotel are close to the railway line with lots of trains running day and night. Get a room at the front!
The bed was comfortable. Close to the city centre.
Everything is perfect.Next to railway station, clean room, and nice reception.
Room too noisy, felt like I slept on the railway tracks. Hotel last renovated in the 70ies.
Its location, so near to the train station... yet... ...yet its location is also a handicap when you are given a room with direct view to the train station platforms (and all the noise it implies). Plus, as spmebody already mentioned, the hotel is under some maintainance work, so not a really cosy place to stay. Room is ridiculously small for the price they charge (I've been in maaaany hotels in Lausanne nearby, and this is by far the worst experience I've had). Oh... and beware, they insisted and charged me for a phone call I did not make!!!!!!. Personally, I'll only come back there if it was my last resort. I hope the reforms they're making will change it for better...
Great staff, very helpful. Excellent location near the train station. A little pricey.
The best thing about this hotel was the location and the cleaniness.The breakfast was very good and the staff helpful.
The position of the Hotel is really easy, near the station and the downtown. It's a quite hotel.
The location was very good and convenient to transportation and shopping. As stated in other reviews, the rooms/bathrooms were very small, but they were clean and fine, since I didn't spend a lot of time in it.
Breakfast is fantastic. Be ready for a noisy night. I slept with earplugs and was fine, but my traveling companion had real problems with the trains coming and going all night.
Breakfast was rich and the stuff was helpful and friendly
Pillows were too hard.
The location and the free wireless access. Very difficult to reach the hotel, if you are by car you need to get full instructions how to reach the hotel. The hotel staff was not friendly with the exception of one receptionist that was working at around lunch time to afternoon, she was very kind. Our room was located to the street and it was noisy at night because of a restaurant close to the hotel. Small room.
Hotel was very friendly, clean , bedroom nice and bright- breakfast very fresh. Staff very helpful.
Very helpful staff. Good value for money in an expensive city.
the excellent service, the entire staff were wonderful. the owners were just fantastic and very helpful. whenever we needed any advice it was always there for us. i strongly reccommend hotel regina. the location is also fantastic.
just nice and easy
hot water in the shower of room 56 was not steady.
Breakfast No parking available, even though on web it did claim to have it. Smell in the room. Third bed was really of poor qulaity.
location, helpfulness of owner a little difficult to find
Comfort and convenience: 200 metres from the excellent Lausanne Metro.