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The bed was the most comfortable i'd ever slept on, the room was modern, spotless, large. It felt very luxurious! Everything in my room appeared new, like a show-home, straight out of an interior design magazine.Excellent. Well i did have a room which overlooked Leicester's main street, but it was Saturday night and so i expected a degree of noise. By the time i got back in (3.30am) it had all but died down.
Room pleasant and modern, staff efficient and helpful. Good location in centre of town. Convenient car park. The lift is small and always seemed to be full. This was annoying as most if the passengers had no luggage but we had to use the stairs with our luggage, despite trying to get in the the lift several times. Also, would like to have had a minibar in the room.
Location in city centre - lots of interesting places to eat within the vicinity Size of the room - small
The staff were very pleasant and tried to help The room had no view -frosted windows- the lights were not working and faulty. It was basic.
the location the hotel; typical ramada, 2 to 3 star trying to be a 4, my room felt like a childerns home / nursing home, bare, minimal. any other 4 star would be much much better.
excellent central location
good central location
The room was wide and the bathroom as well. Excelent location in the city centre. The room was quite dusty and the carbet looked old.
The staff were pleasant and the public rooms were very impressive. The noise from the function rooms disturbed us until 1am the first night, so we asked to be moved, which they did, for the second night.
Easy to get to with adjacent undercover parking.Within walking distance of City Centre. There was no late bar facility on the night of our stay.The 2 rooms we booked had 1 double bed in each room and not twin beds as our online booking suggested and what we expected!
Good location, quiet and clean rooms
Extremely noisy, woken at 4.00 a.m. by other guests. Hotel staff did not seem to do anything for at least an hour.
Despite being very busy, the hotel rooms were quiet at night. Should be upfront that it costs £5 to park the car.
Good location for business meetings attended and was the purpose of the visit It would have been useful to have instructions on how to use the heating appliance in the room. The room was quite cool even though the heater was set at warmest setting, it still was not very warm
i was given a room with a one double bed whwn i asked for a twin room which was clearly stated on my booking form, when i queried this i was spoken to in a very rude way and had to show the receptionist the booking form which stated clearly what i had booked, she didnt apologise
The frienlyness of the staff No
Location, The Hotel, and breakfast.
Friendliness and helpfulness of staff
I feel that this property took advantage of us in a couple of ways. 1. I booked two rooms and requested adjoining rooms. Instead I was given two handicapped rooms on different floors.. The clerk refused to provide us with any other accommodation. The rooms for 4 nights each were booked at the end of April, 2016 for our stay July 12 to 17, 2016. I feel that because we booked through ***** we were given the worst rooms available when we arrived, even though we booked more than 21\2 months before our stay.Clearly this hotel baited us and at no time mentioned that handicapped rooms were what we would receive for our money. The receptionist\clerk was indifferent to our protests Had I known this I would have booked at a more reputable hotel. The Ramada Encore misled us by failing to disclose the type of room that we would receive and saved both handicapped rooms on different floors, when adjoining rooms were requested. 2. The rooms were clearly advertised as having " air conditioning" which they did not. The hotel clerk advised that they " don't have that any longer" and offered a fan instead. This was unacceptable as our booking clearly indicated that each room had air conditioning. Windows had to be kept open for ventilation, however the outside noise continued outside til well past 4am some nights. This was a case of false advertising, and again was a way of baiting us for a substandard room. Once again I feel that a ***** client was taken advantage of . I would not stay here again and would not recommend it.
The hotel was clean and comfortable. Staff were helpful and friendly. Just the ticket for two ladies needing a break from the daily grind!
The bed was so comfortable! The first time I've ever got a good night's sleep in a hotel. Also, the staff were really friendly, helpful and efficient. Didn't find any.
Everything in the room was clean and it was comfortable.
Breakfast was brill
Great location - close to shops and theatre. Very helpful and welcoming staff.
The hotel location is excellent, close to the train station & city center, pricing is good, and rooms are large (I had Quad room) for the same price as a double. I did not like the (cold) room temperature, difficult to manage with the heating/AC that kept switching off. Also a lot of condensation against the window resulting in a large patch of water on the windowsill.
Very good location near to the train station and city centre, nice and friendly staff. Some towels were missing...
i liked the central location, the staff were among the nicest I have encountered in my travels. I did not like the big box like structure in the room. I do not know what it was for.
A very enjoyable stay with lovely staff No bad points
Room very nice, modern,clean. Staff very polite. Very good breakfast. Added bonus car park included. Bed ok but a bit small.
The reception staff were very helpful especially with advising re parking and answering question re use of the wifi. Nothing, it was a very pleasant stay.
good beds, large rooms and friendly owners
Decor and space at a premium. Not clear on the information that they are serviced apartments rather than a hotel.
Checking out. The room had not been cleaned properly. Was woken up during the night by an earring sticking in my leg which wasn't my wife's. Hair clips and waste food under the bed. When leaving, handed the earring to a member of staff, along with my room number but have still not had any feed back.
The only thing i could say nice about my stay was the comfort of the bed. The bath was full of someone elses HAIRS!!! Urgggh... The staff were not friendly and did not go out of there way, which is a shame considering there are only fours rooms. Also, parking was a nightmare...
stayed in room 2, very noisy, function on with an awful band. lots of slamming doors. at 3am, could hear people nearby, leaving & talking very loudly. church clock annoying chiming every 15mins. a staff member actually walked into our room about 10.30pm to check if we had breakfast stuff. which we didnt, so she had 2 come back twice more!
Spacious rooms, free internet
Nice and friendly staff. Large room with the and coffee facilities. Lack of elevator (I was t the 3rd floor carrying a medium/large trolley). There is no breakfast room. Breakfast is given the evening before into the room's minibar and includes sandwich, cereal, milk, yogurt and fresh fruit (strawberry). Bed is not very confortable. Windows are quite old and the wind made them strike almost the whole night
The staff and the location- No Bar or restaurant but it is surrounded by both