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Extremely beautiful hotel, and amazing sauna/spa, and hot outdoor pool. We had a beautiful morning view of the mountains and trees that surrounded the hotel. Words cannot describe the beauty of the panoramic views here. The morning breakfast buffet was very good, and had many choices that you can chose from. Very romantic place! The restaurant and bar was very nice, and classy. But it was a bit over prices for what your got to eat, but we were told that is normal in Switzerland.
Quiet location, spa facilities. No welcome aperitif.
The Lenkerhof is one of the world's best. The service is outstanding and the resort and surrounding area are absolutely spectacular. A must-stay for luxury in the Alps.
excellent views,spa and hot spring pool,very good restaurants,very good facilities,well maintained,excellent service,very friendly and helpfull staff. Very good position for day trip trecking,nearby mountain trails.
It's a beautiful hotel and we stayed in a very big and comfortable room with a great view. The staff is very friendly and professional, breakfast was delicious and plentiful and the spa area very modern. We appreciated mindful things such a free drinks in the mini bar and fruit baskets on the hotel floors. There a two fancy restaurants in the hotel, in addition we would have liked a more informal place with traditional Swiss fare.
General hotel facilities were very nice and the pool, saunas and spar were all included. Nice little extra as you arrive as well as the mini bar being included. The room we had was out of date and didn't fit the rest of the hotel as afr as style is concerned. No tea & coffee facilities in the room.
The hotel was calm, you had there all you needed. The personnel was really customer friendly and took care of us well. The hotel was located outside the village, we realised it only when arriving and walked with our luggage there. When leaving, there was a transport, but it would have been nice to have the transport already when coming. Maybe more information about it on the website?
the thermal bath
pleasant swimming and relaxation area. great after a good ski. choice at restaurant is very limited.
Pleasant spatious room, quiet, well equipped. Excellent spa, not overcrowded. We were deceived by the restaurant: lack of originality of the food, very limited choice. It looks more like half board. You will be asked if you booked a table. If you did not, you may still get a table, but you will not necessarily have the feeling to be welcome... Breakfast is OK except the very basic coffee provided by the cheap caffee machines.
Very nice indoor & outdoor swimming pool with wellness area's ! Breakfast is a bit expensive for what is served (for 25 CHF I would expect some cava or bacon)
Large rooms, good spa facitility although the outdoor pool was uncomfortably cool and it was snowing. Agressive waitress at dinner who treated us with hostility as we had not reserved a table in advance. Not only were we not told to do so when checking in, but the dining room had ample seating left.
super, indoor pools, good price
the location is very nice, the hotel rooms are clean. The breakfast is rather expensive for what is on offer and for 200 CHF pppn I would have expected the parking fees to be included.
Spa There were a lot of children in the spa area, which made a lot of noise. For this I have understanding. We decided to go to the quiet area, but this room was next to the pool and there was no door to close this area off. It was just as noisy. Also there were no towels in the sauna area. I also booked a double bed and got two single beds.
The spa and dressing gowns Could not black out windows - thin unlined curtains only. Baby woke v. early.
quite clean room with comfortable bed and room is big enough. My friend's room with balcony has beautiful view. The clerk at the front desk (one man who we met at check out) was very cold and no helpful!
The breakfast was magnificent. The fact that the other hotels have free access to the spa, this hotel does not.
The breakfast was outstanding!!! The bathroom in our room should be renovated, especially the shower!
In spite of our unusual group (grandmother, daughter and baby granddaughter!), we found our stay beautifully easy because of baby waggon access everywhere, in lifts, tunnels, baths, shopping, massages, meals, etc. Staff very friendly to us.
location.beautiful brekefast too expensive
The hotel itself. Friendness, services, nice bufett...
Very comfortable. Friendly staff. A bit expensive for what you get in terms of room etc, but not if you use the baths and pools which are a big bonus
location,spa and tranqulity the room was old fashioned and we didnt have any toothbrush or paste etc
Very nice room, good service, good meals, convenient connection with the wellness centre via tunnel. It was easy & simpe to go to treatments in dressing gown.
The access to the spa (swimmingpool, sauna...) directly in the hotel The only thing is that I booked a double room but for a single person in the main building, and as finally I was located in another building (even if it was near the main one), I had to change for a single one.
I don't like there cancellation policy. Most of the hotel you can cancel your booking freely one day ahead. but in this hotel it's about one week. Lenk Village is very small and we could not see any reason to stay more.
room was nice - clean, quiet and the window opened. Location was central and in easy walking distance to everything (but so is everything in Lenk...)
Good position near the station. Single room at back of hotel was well planned, bright and airy. Toilet and shower were compact but also well planned. Comfortable bed. Dining room with affordable dishes. Helpful receptionist. The water of the indoor pool could have been just one or two degrees warmer. The clock of the church nearby chimed on the quarter each hour all through the night, so this criticism is not specific to Hotel Kreutz.
It was very convenient: in the centre of the village and very close to the ski bus bringing to the slopes.
Staff pleasant and helpful. Swimming pool enjoyed by the kids. Restaurant excellent. Ski school very good. Need wireless internet access.
Thoroughly enjoyed my stay - I would really recommend the hotel and Lenk.
It's really convenient for skiers as the skibus is stopping just outside, it's central, breakfast is very rich and the restaurant is also quite good
excellent location, nice and professional staff, spacious and comfortable room, amazing views, nice food, good services, smoking in the hotel lobby
fantastic views, lovely people. Very good breakfast room very simple, old carpets.
Very pleasant surroundings, excellent choices for breakfast
hotel ok for budget travellers
Currently undergoing renovations - we took a peak and newer rooms should be very nice.
The hotel owners were fantastic! They were incredibly helpful, pleasant, and accomodating. They made the stay and hotel!
Recently refurbished room with a large balcony. Impressive breakfast buffet. The Waldrand is a little way out from the centre of town but Lenk is pretty small so it was only actually about 10 mins walk.
After a hard day of hiking we were keen to find the hotel and relax there. The shared bathroom facitlites were very poor at the Waldrand. The bathroom was unclean with mildew (mould) present in the shower. There was no soap in the bathroom or toilet. The towels were very small and well worn. Some of the lightbulbs were defective. WIFI was not free and after using the service for 10 seconds in the hotel reception area the service did not work in the bedroom area. The rating of a 3-star hotel was questionable based on our experience.
Quiet and relaxing
Friendly owner, very child oriented
Comfortable *** + hotel. Good service, comfortable rooms, attractive public rooms, good food and friendly personnel. We obviously chose the wrong week. I don't like jazz much and it was a jazz/blues festival week. The hotel was lit up with a blue floodlight at night, which was only extinguished after the jazz concert was over. A shame really, because we couldn't see the evening mountain panorama or sleep with the curtains open.
Lenk is a very nice location and the hotel is well situated it was very loud during the night, because there was a pub night not far from the hotel and it was really difficult to sleep with the noise coming from the festival....the windows are not very well isolated agains the noise and room air was really dry
The mountains and gardens surrounding the hotel are marvelous. The village of Lenk is fun to explore and there are many activities available. This historic hotel is a joy to visit.
Staff are courteous and pleasant and at the same time discreet. We were given an upgrade for the same price.
Friendly staff, felt at home right away
The hotel was excellent and exceeded my expectations of a three star hotel. The staff were not only professional but also welcoming and friendly. The breakfast buffet was top class and the evening meal delicious. Good location for ski bus and gondola.
Good location (10 minutes walk to cablecar, 3 minutes to supermarket, central termal center an ski rental shop). Excellent staff in spa (especially massage person). Pretty view from the hotels termal pool.Free garage parking. Helpful staff (we did an upgrade form standart room to suite on half price). The only hotel having an good termal pool!! Prices are absolutely unreasonable. We stayed in suite but we did a bit furniture relocation to have a good view from the bed. Kitchen on breakfast are to slow and some items could finish, crepes was birned. No free internet in rooms.
excellent staff, spacious rooms, amazing bathroom.
The staff were very friendly and made us feel right at home. We were very comfortable in our room and liked that it was quiet. We liked the simple touches like turn down service, good breakfast and new hair dryer.
Everything, the hotel is wonderful. Basically you feel like a guest in a friend's house. They even leave you sweets in your side table every day. Also the restaurant is excellent, the cleaning lady is super nice and the breakfast is delicious. The fact that I couldn't stay longer because I had to come back home.
Excellent service, staff very friendly, lovely traditional hotel, excellent position within walking distance of nursery slopes and lifts. We went with my parents and nephew and we all loved it. Please write at least 15 words
Great breakfast, wonderful down duvets, convenient parking, central village location, friendly service. not enough headroom (room in the eaves), too expensive (perhaps we booked too late).
Pleasant staff, good food. Apart from access to rooms hotel is closed on Wednesdays and Thursdays, but information about access to key is not easy to follow.
Good personnel, nicest woman - hotel manager Would be nice to have hot beakfast, to repair water tubes, to provide more shower gel
Good location and views. Helpful staff. Good breakfast. Very easy to find.
Comfortable Hotel, served an excellent buffet breakfast, my daughter and I are veggie and we were well catered for.On site parking was really useful. Good location for spa's - reason for our visit. My husbands bed was really creaky! I was concerned regarding the lift - there was a door to enter the lift and a door to exit but inbetween floors occupants in the lift were exposed to the wall. Possible hazard for families with small children.
Well situated in centre of village between the two cable cars. Bus station, supermarket,wine shop and baker all very close.
Convenient, comfortable hotel, centrally located, great view. Friendly and welcoming staff.
The location was great. The hotel is sufficient. It is not luxurious yet it was comfortable. The hotel should think about updating carpets and drapery.
big room, nice view on the mountains, in the very centre
Very nice staff. And the food in the restaurant is good. We had nice dinner.
Good no-frills family-run hotel. Clean basic rooms. Good breakfast. Friendly and helpful owner and staff. Convenient central location.
Good breakfast and staff was willing to provide it early. Get real internet access and don't claim it if you don't have it.
Good food. Clean rooms. Good Beds.The rooms are funitured with only bunk beds like in a hostel.This made us change hotel after 3 days, Mainly because we had no place for our selves to sit and relax, play games and so on. It would be advisable to recommend the Hotel to display photos of the rooms on website, to clear expectations. It would also be nice with a minimum of room facilities as for instance a water boiler.
easy to access to the hotspring, close to bus station
very good price and nice location in the center of the village. breakfast was a bit lacking the first day, but I think I was just a bit unlucky about my timing. the second day it was really good. they also serve you good coffee to go with. nice to have their bath included, but it is small and indoors, so a visit to e.g. burgerbad is still a necessity :)
Enjoyed the thermal bath before breakfast. Great day on Dauberhorn via ferrata.
The hotel is plain but good. The staff is very friendly. The fact that you can use the heilbad makes this location perfect value for money.
Rooms are in good conditions and clean. The spa facilities are enjoyable and very quiet. The public spa a few meters from the hotel is very busy and hard to relax while the one at the hotel feels empty therefore quiet. It says on booking.com that pets are allowed free of charge, while there is a charge of CHF5/day.
Good value. Friendly staff. Comfortable room with balcony. Good breakfast. Great mountain landscapes on the doorstep. Visits to the thermal spa are included in the price if that's your thing. Not much wrong. Good value for Switzerland, which is an overpriced country anyway.
Hospitality,tidiness,comfort,really close to all facilities like main bus station and thermal baths,disonibility of staff.Felt like been home. No really...
The Staff were very freindly and helpful and central location
Excellent value for money including 2 day spa access for the whole family with a one night stay. Generous breakfast. Super friendly staff.
The room and bathroom were spacious and comfortable. The room was nicely decorated. In a cool day in June the heating worked properly. Parking was convenient. Breakfast was plentiful.
Free use of the Torrentbahn Mediocre breakfast buffet (but excellent coffee). More fresh fruit/vegetable would be an improvement.
The location is fabulous, we had a room with a view to the mountains that was just splendid. The hotel was almost empty, we were however treated promptly, friendly, efficiently. The Internet connectivity did not work.
special lift owned by the hotel, very interesting; very close to hot spring a little bit far from bus station
breakfast cable-way the bed as no upper-sheet ;-)
It was nice and quiet - had free internet connection - was pleased with hotel
The view of the mountains
wellness area, great beakfast, spacious and comfortable room, kindness only German indications
very cute hotel, a little dated but extremely clean and comfortable; nice management; excellent wellness center (complimentary!); breakfast included.
perfect location with direct acceess to cable way, pretty SPA center and a friendfull staff - great deal.
friendly staff, large comfortable room with balcony, wide-screen t.v., very good meal at fair price in restaurant - I look forward to staying again if the opportunity arises.
Friendly Helpfull Staff, Location, Very charming inside. During our absence in the late afternoon, one of the beds was removed from our room with out notifying us. (we had 2 spare beds). When I questioned this practice asking why we were not informed about this move, the answer I receved was: "You don't pay for 4 beds, you pay for 2 and I am the owner and allowed to do what I want" In my opinion - behaviour not acceptable for a 3 star hotel. Other than that the rest was good..
The staff were extremely friendly and courteous No
Room space, hotel location, staff, breakfast
Nice view on mountain from balcony, big room with kitchen, friendly staff. Typical old fashion Swiss hotel. Wi-Fi was unstable in our room. Any eggs and hot meal were not available on breakfast. Extra charge of 12 CHF per day for the parking.
Clean room and very good food, I could let the car in the covered park for the entire day after we leave the hotel, for free. And staff was very kind and patient with my little-earthquake child. Bed wag good but pillow was not so comfortable, even if I think this is subjective.
central, own covered parking, big room no bath tub, old-fashioned decoration
very nice breakfast
The staffs ae so nice and the environment is so traditional and special.