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The Lenkerhof is one of the world's best. The service is outstanding and the resort and surrounding area are absolutely spectacular. A must-stay for luxury in the Alps.
excellent views,spa and hot spring pool,very good restaurants,very good facilities,well maintained,excellent service,very friendly and helpfull staff. Very good position for day trip trecking,nearby mountain trails.
General hotel facilities were very nice and the pool, saunas and spar were all included. Nice little extra as you arrive as well as the mini bar being included. The room we had was out of date and didn't fit the rest of the hotel as afr as style is concerned. No tea & coffee facilities in the room.
It's a beautiful hotel and we stayed in a very big and comfortable room with a great view. The staff is very friendly and professional, breakfast was delicious and plentiful and the spa area very modern. We appreciated mindful things such a free drinks in the mini bar and fruit baskets on the hotel floors. There a two fancy restaurants in the hotel, in addition we would have liked a more informal place with traditional Swiss fare.
Extremely beautiful hotel, and amazing sauna/spa, and hot outdoor pool. We had a beautiful morning view of the mountains and trees that surrounded the hotel. Words cannot describe the beauty of the panoramic views here. The morning breakfast buffet was very good, and had many choices that you can chose from. Very romantic place! The restaurant and bar was very nice, and classy. But it was a bit over prices for what your got to eat, but we were told that is normal in Switzerland.
Quiet location, spa facilities. No welcome aperitif.
The hotel was calm, you had there all you needed. The personnel was really customer friendly and took care of us well. The hotel was located outside the village, we realised it only when arriving and walked with our luggage there. When leaving, there was a transport, but it would have been nice to have the transport already when coming. Maybe more information about it on the website?
fantastic views, lovely people. Very good breakfast room very simple, old carpets.
Friendly owner, very child oriented
After a hard day of hiking we were keen to find the hotel and relax there. The shared bathroom facitlites were very poor at the Waldrand. The bathroom was unclean with mildew (mould) present in the shower. There was no soap in the bathroom or toilet. The towels were very small and well worn. Some of the lightbulbs were defective. WIFI was not free and after using the service for 10 seconds in the hotel reception area the service did not work in the bedroom area. The rating of a 3-star hotel was questionable based on our experience.
Quiet and relaxing
hotel ok for budget travellers
Recently refurbished room with a large balcony. Impressive breakfast buffet. The Waldrand is a little way out from the centre of town but Lenk is pretty small so it was only actually about 10 mins walk.
Very pleasant surroundings, excellent choices for breakfast
Currently undergoing renovations - we took a peak and newer rooms should be very nice.
The hotel owners were fantastic! They were incredibly helpful, pleasant, and accomodating. They made the stay and hotel!
In spite of our unusual group (grandmother, daughter and baby granddaughter!), we found our stay beautifully easy because of baby waggon access everywhere, in lifts, tunnels, baths, shopping, massages, meals, etc. Staff very friendly to us.
The hotel itself. Friendness, services, nice bufett...
location.beautiful brekefast too expensive
The breakfast was outstanding!!! The bathroom in our room should be renovated, especially the shower!
The access to the spa (swimmingpool, sauna...) directly in the hotel The only thing is that I booked a double room but for a single person in the main building, and as finally I was located in another building (even if it was near the main one), I had to change for a single one.
The breakfast was magnificent. The fact that the other hotels have free access to the spa, this hotel does not.
Very nice room, good service, good meals, convenient connection with the wellness centre via tunnel. It was easy & simpe to go to treatments in dressing gown.
Very comfortable. Friendly staff. A bit expensive for what you get in terms of room etc, but not if you use the baths and pools which are a big bonus
location,spa and tranqulity the room was old fashioned and we didnt have any toothbrush or paste etc
Large rooms, good spa facitility although the outdoor pool was uncomfortably cool and it was snowing. Agressive waitress at dinner who treated us with hostility as we had not reserved a table in advance. Not only were we not told to do so when checking in, but the dining room had ample seating left.
quite clean room with comfortable bed and room is big enough. My friend's room with balcony has beautiful view. The clerk at the front desk (one man who we met at check out) was very cold and no helpful!
Spa There were a lot of children in the spa area, which made a lot of noise. For this I have understanding. We decided to go to the quiet area, but this room was next to the pool and there was no door to close this area off. It was just as noisy. Also there were no towels in the sauna area. I also booked a double bed and got two single beds.
the location is very nice, the hotel rooms are clean. The breakfast is rather expensive for what is on offer and for 200 CHF pppn I would have expected the parking fees to be included.
The spa and dressing gowns Could not black out windows - thin unlined curtains only. Baby woke v. early.
Very nice indoor & outdoor swimming pool with wellness area's ! Breakfast is a bit expensive for what is served (for 25 CHF I would expect some cava or bacon)
Pleasant spatious room, quiet, well equipped. Excellent spa, not overcrowded. We were deceived by the restaurant: lack of originality of the food, very limited choice. It looks more like half board. You will be asked if you booked a table. If you did not, you may still get a table, but you will not necessarily have the feeling to be welcome... Breakfast is OK except the very basic coffee provided by the cheap caffee machines.
pleasant swimming and relaxation area. great after a good ski. choice at restaurant is very limited.
super, indoor pools, good price
the thermal bath
Thoroughly enjoyed my stay - I would really recommend the hotel and Lenk.
excellent location, nice and professional staff, spacious and comfortable room, amazing views, nice food, good services, smoking in the hotel lobby
It was very convenient: in the centre of the village and very close to the ski bus bringing to the slopes.
It's really convenient for skiers as the skibus is stopping just outside, it's central, breakfast is very rich and the restaurant is also quite good
Staff pleasant and helpful. Swimming pool enjoyed by the kids. Restaurant excellent. Ski school very good. Need wireless internet access.
I don't like there cancellation policy. Most of the hotel you can cancel your booking freely one day ahead. but in this hotel it's about one week. Lenk Village is very small and we could not see any reason to stay more.
room was nice - clean, quiet and the window opened. Location was central and in easy walking distance to everything (but so is everything in Lenk...)
Good position near the station. Single room at back of hotel was well planned, bright and airy. Toilet and shower were compact but also well planned. Comfortable bed. Dining room with affordable dishes. Helpful receptionist. The water of the indoor pool could have been just one or two degrees warmer. The clock of the church nearby chimed on the quarter each hour all through the night, so this criticism is not specific to Hotel Kreutz.
helpful and friendly
The hotel staff is very friendly and helpful. Rooms are spacious, with big balconies with an amazing view over surrounding mountains. And they've got a very nice dog meeting you just at the entrance
Very friendly staff, position, enviroment, good breakfast. NO.
very friendly but unobtrusive staff, good size accomodation disappinted that the restaurant was closed 2 of the 3 evenings during the stay
The hotel is situated in a quiet corner of the village, but within easy walking distance of the centre. The breakfast was nice, of a typical Swiss standard. The decor is a little weary. The curtains, cupboards, and bathroom (vinyl on walls) make it obvious that everything is about 20 years old.
Location - near little stream and on side street so no noise but very close to downtown Surprise of extra 20 CHF for balcony
good familie hotel no
Friendly service Bath room facilities
Friendly staff, felt at home right away
The mountains and gardens surrounding the hotel are marvelous. The village of Lenk is fun to explore and there are many activities available. This historic hotel is a joy to visit.
Staff are courteous and pleasant and at the same time discreet. We were given an upgrade for the same price.
Comfortable *** + hotel. Good service, comfortable rooms, attractive public rooms, good food and friendly personnel. We obviously chose the wrong week. I don't like jazz much and it was a jazz/blues festival week. The hotel was lit up with a blue floodlight at night, which was only extinguished after the jazz concert was over. A shame really, because we couldn't see the evening mountain panorama or sleep with the curtains open.
The hotel was excellent and exceeded my expectations of a three star hotel. The staff were not only professional but also welcoming and friendly. The breakfast buffet was top class and the evening meal delicious. Good location for ski bus and gondola.
Lenk is a very nice location and the hotel is well situated it was very loud during the night, because there was a pub night not far from the hotel and it was really difficult to sleep with the noise coming from the festival....the windows are not very well isolated agains the noise and room air was really dry
Good location (10 minutes walk to cablecar, 3 minutes to supermarket, central termal center an ski rental shop). Excellent staff in spa (especially massage person). Pretty view from the hotels termal pool.Free garage parking. Helpful staff (we did an upgrade form standart room to suite on half price). The only hotel having an good termal pool!! Prices are absolutely unreasonable. We stayed in suite but we did a bit furniture relocation to have a good view from the bed. Kitchen on breakfast are to slow and some items could finish, crepes was birned. No free internet in rooms.
excellent staff, spacious rooms, amazing bathroom.
The staff were very friendly and made us feel right at home. We were very comfortable in our room and liked that it was quiet. We liked the simple touches like turn down service, good breakfast and new hair dryer.
Pleasant staff, good food. Apart from access to rooms hotel is closed on Wednesdays and Thursdays, but information about access to key is not easy to follow.
Everything, the hotel is wonderful. Basically you feel like a guest in a friend's house. They even leave you sweets in your side table every day. Also the restaurant is excellent, the cleaning lady is super nice and the breakfast is delicious. The fact that I couldn't stay longer because I had to come back home.
Excellent service, staff very friendly, lovely traditional hotel, excellent position within walking distance of nursery slopes and lifts. We went with my parents and nephew and we all loved it. Please write at least 15 words
Great breakfast, wonderful down duvets, convenient parking, central village location, friendly service. not enough headroom (room in the eaves), too expensive (perhaps we booked too late).
The location was great. The hotel is sufficient. It is not luxurious yet it was comfortable. The hotel should think about updating carpets and drapery.
Comfortable Hotel, served an excellent buffet breakfast, my daughter and I are veggie and we were well catered for.On site parking was really useful. Good location for spa's - reason for our visit. My husbands bed was really creaky! I was concerned regarding the lift - there was a door to enter the lift and a door to exit but inbetween floors occupants in the lift were exposed to the wall. Possible hazard for families with small children.
big room, nice view on the mountains, in the very centre
Convenient, comfortable hotel, centrally located, great view. Friendly and welcoming staff.
Very nice staff. And the food in the restaurant is good. We had nice dinner.
Good breakfast and staff was willing to provide it early. Get real internet access and don't claim it if you don't have it.
Well situated in centre of village between the two cable cars. Bus station, supermarket,wine shop and baker all very close.
Good location and views. Helpful staff. Good breakfast. Very easy to find.
Good no-frills family-run hotel. Clean basic rooms. Good breakfast. Friendly and helpful owner and staff. Convenient central location.
Good personnel, nicest woman - hotel manager Would be nice to have hot beakfast, to repair water tubes, to provide more shower gel
Good food. Clean rooms. Good Beds.The rooms are funitured with only bunk beds like in a hostel.This made us change hotel after 3 days, Mainly because we had no place for our selves to sit and relax, play games and so on. It would be advisable to recommend the Hotel to display photos of the rooms on website, to clear expectations. It would also be nice with a minimum of room facilities as for instance a water boiler.
the restaurant is very good and the staff working there we booked a twin bed with sofa and we ended up to have a 10m2 with a small double bed.
I like the food a lot. They served fresh fruits, very tasty bread, assorted cheses for breakfast, good quality capuccino was available too, and I liked their locally made jams. Same for the dinner as I never ate so much tasty fish in a week. The waiter Camille really did his best to be nice, fun and attentive. The sauna was not turned on one day when we came there, it was only +40, but the other day people said it worked. But I did not try with the sauna at the hotel more than once as there are marvellous spa and sauna facilities at Linderbad.
montain view.... beautiful view... free pool and delicious breakfast no
I liked the service in the breakfast hall, the staff was friendly. The rooms were clean and I was pleased with the "homely" atmosphere The extra bed in the junior-suite was a bit worn out. And it looked like it hadn`t been checked/cleaned after the last guests.The shower cover was mouldy.
The location of hotel is good. Only 5 minutes walking from bus station. The stuff is not so good. It is a pity. Breakfast is too simple. I had a problem with booking. My booked room was occuped first day of my visit and I had change room next day. Internet-connection is very bad.
The room was very large and luminous and the staff very friendly. The wellness facilities (pool, sauna) are small and do not provide the necessary environment to relax. Also, the rooms are old with furniture from the 80s.
Good restaurant, reasonably priced, clean, family owned and run
It is centrally located in Leukerbad I think that the rooms do not correspond to the expectation of a 4 star hotel
beautiful place, nice hotel in the centrum no idea yet
Enjoyed the thermal bath before breakfast. Great day on Dauberhorn via ferrata.
The Staff were very freindly and helpful and central location
Hospitality,tidiness,comfort,really close to all facilities like main bus station and thermal baths,disonibility of staff.Felt like been home. No really...
Excellent value for money including 2 day spa access for the whole family with a one night stay. Generous breakfast. Super friendly staff.
Good value. Friendly staff. Comfortable room with balcony. Good breakfast. Great mountain landscapes on the doorstep. Visits to the thermal spa are included in the price if that's your thing. Not much wrong. Good value for Switzerland, which is an overpriced country anyway.
Rooms are in good conditions and clean. The spa facilities are enjoyable and very quiet. The public spa a few meters from the hotel is very busy and hard to relax while the one at the hotel feels empty therefore quiet. It says on booking.com that pets are allowed free of charge, while there is a charge of CHF5/day.
very good price and nice location in the center of the village. breakfast was a bit lacking the first day, but I think I was just a bit unlucky about my timing. the second day it was really good. they also serve you good coffee to go with. nice to have their bath included, but it is small and indoors, so a visit to e.g. burgerbad is still a necessity :)
The hotel is plain but good. The staff is very friendly. The fact that you can use the heilbad makes this location perfect value for money.
easy to access to the hotspring, close to bus station