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The mattress was a combination of being extremely poor quality & extremely old resulting in uncomfortable nights sleep.
not to busy and in a good spot
Cosy & excellent value on special promotions. None
The price The best was extremely hard!
excellent amenities and good food beds not very comfortable
The staff were excellent This hotel is in dire need of modernisation and, in particular. the bedrooms. £80 per night for this standard of hotel is too much. The website is misleading.
friendly, polite, entertainment, clean comfortable rooms
The amount of facility's that was available. The bed was like trying to sleep on a slab of concrete.
Close to the pleasure beach. Home from home. Staff very friendly and welcoming. Breakfast was lovely. Having to go home.
everyone was so freindly and helpful the food was fantastic very clean very modern great choice of wines the rooms were of a very good stanard could not fault the hotel in any way
Overall a very nice hotel, the breakfasts were amazing! The rooms were pretty basic, bedside lights did not work, no batteries in tv/dvd remotes, bathroom linen could have been better (no flannels or bath robes) Very noisey during the night!
the size of the rooms, the staff in the bar very customer focused. the hot ice package very good value for money and excellent breakfast menu. dvd didn't work very well, and there was dust under the tv, when checking package wasn't explained it was only on asking did we find out what was included.
We got what we expected
Welcoming, friendly reception staff. Spacious comfortable room with air conditioning, big bed and beautiful bathroom. Excellent breakfast.
The hotel is in a good location with all the top class amenities you'd expect of a venue of this standard. All the staff were very helpful and extremely pleasant. Restaurant staff especially made you feel relaxed and were a good laugh. Have been before and will definitely return.
it was a very clean and staff were so helpful, room was amazing, had a great stay and will be returning.
Big room, friendly service and ease of access to Blackpool Promenade The Breakfast Buffet seemed disorganised as we had to wait nearly half an hour to get a table. When we got to our table, there were many tables not filled around us. They don't seem to be able to have enough staff/tables to accomodate all guests in a full hotel.
The location of the hotel and the parking facilities. The breakfast buffet was excellent.
Location. Oasis. Breakfast queues.
staff most helpful and we were fortunate to have an upgrade of room as a result of our membership . We were at Blackpool for a show, unfortunately Restaurant did not open until 1900hrs too late for us however this is not a complaint under normal circumstances we would not eat so early.
nothing the food was late and cold
everything the weather
the hotel was very nice and the staff were very freindly and helpful,there prices were reasonable, but for families it could run out a bit expensive. as for my wife and i it was okay and we would definatlet go back
A lovely hotel, we had a really nice stay.
The hotel is very stuffy and mostly for eldery people. the lounge and the bar where very quiet and did not have a relaxed atmosphere
the package i booked was fab value for money and we were upgraded to a suite at no extra charge
Fantastic Staff - brilliant location Only 1 radiator worked in the suite - cold at times. Only 1 window capable of opening - rest were screwed shut!!!
Been staying at your hotel for the past five years in november and we have always had a pleasent stay,nice and relaxing atmosphere friendly staff and good food..
Check iN was efficient One of the two rooms I booked was in an abysmal position. Having to pay for two nights when I only wanted one was also annoying. Breakfast was way too expensive as was the bar prices
The bar staff were really nice The matress was a disgrace you could feel the springs through also we were wakened with banging at 7.45 from workmen in another room
It was nice and homely.
Proximity to transport facilities
Would have liked sky tv in the room.
Location was brilliant. Staff were generally very friendly and helpful. Be prepared to queue for breakfast in the morning.
at the arival to the hotel the hotel had a different rate then it was originaly stated in my booking after sorting it out with hotel manager the rate was corrected but was at great inconvenience.
we order a breakfast in room, and it wasnt nice at all, i had a upset stomach after eating it...
Leaving Value for money
The hotel was very clean, the choice of food was good The hotel could do with 2 more lifts, there were a lot of disabled guests staying and the lifts are only large enough for 1 chair, creating a long wait for the others travelling in that party.
It ticked all the boxes Paying to park, the room rates are high enough to cover this
Very helpful staff, who were more than eager to please
Very good hotel with welcoming staff. A long walk to the room. The room was quite cold but a heater was provided on request.
location, food, service
Strong smell of drains in the public area, repairs were on going.
The cleanliness of the room and the general warmth and comfort of the hotel The cooked breakfast was very disappointing. It was very oily and tasted like it had all been cooked in the same pan!! It sounded far nicer on the menu than it actually was.
Diner was not acceptable at the price very poor.
Very comfortable hotel to stay at.
Room Service was disappointing - slow service, food was not as listed and expensive for the quality.
When we arrived the room given to us had no heating working, the front desk were very helpful and moved us to another room. However this also had no heating but again we were pleased the way it was handled by staff, an electric heater was installed. These things happen but it was the way it was put right that impressed us.
Excellent hotel staff very friendly room 4 excellent room would stay again & recommend to anyone
Probably the best hotel in Blackpool. The standard of the rooms, facilities and staff were the highest quality. It was obvious that the proprietor and his staff took pride in taking care of guests and providing an excellent service on a personal level to everyone. The rooms had the latest modern equipment in the bedroom and bathroom and the food in the restaurant was very good. I will defintely come back here the next time we're in Blackpool.
we both loved this hotel could not fault it excellent best hotel have ever been to
the staff is very helpful and polite ..... hotel is clean and new...... room is also clean, relaxing and new with a amazing sea view from the balcony. everything was just perfect.....thanks you guys from Number One South Beach!!! i will definitly be back and recommend my friends to stay at ur hotel!! nope .........
The room was comfortable and clean. Overpriced for what it offered and it's location.
A beautifully,modern decorated hotel with quality furnture and fittings which is extremely clean and well presented. The staff were very friendly and helpful in advising a restaurant to eat in. The breakfast menu was superb. Situated just off the main promenade between central and south piers. A must for couples wanting something a little bit more upmarket whilst in Blackpool.
The hotel provides only three disabled parking spaces - and fails to'police' those.
small but well equipped room Plastic backed mattress cover
Staff courteous friendly, hotel had nice layout, and quiet. On arrival, I stepped on a large piece of discarded chewing gum at the entrance to the hotel. The heel of my shoe took the brunt. The staff gave me a bucket of ice and a knife (brought to my room) for me to try to get it off. The gum had stuck into the grooves of the sides my heel. I could not get it off. On checking out, I once again stepped on chewing gum when leaving the hotel. This time I could not get it off the sole of my shoe, I found that my shoe was sticking to my pedals on the car. Subsequently I now need to have my shoes reheeled at the cobblers as I cannot get the chewing gum off. A disgusting experience. They really should check the entrance for cleanliness.
Great Time, Staff very attentive None
Disability access excellent. Friendly and attentive staff. Speeed of checkout excellent. Wedding party guests included yopung children running around the bar area. Perhaps better segregation of noisy guests or a quiet resident guest area.
Good Food Not near a town for off site food etc
Asked staff 3 things about my stay was told would get back to me never did, bar staff kept disapering from bar to serve food had to waite for them to return, would not sell coffe late at night if bar busy but could get coffe after most guest gone to bed.
The welcome on arrival, the comfort and appointment of the room including the bathroom and the splendid breakfast. The slowness of th computer at check out and the misinformation regarding my bill for drinks and snack in the bar; the mistake was eventually fixed and there was no dispute but the cashier was very slow to cope with this minor irregularity.
it was a beautiful room, so comfortable, and the food was of the highest standard, such a fantastic choice of well cooked, tasty breakfast food Nothing at all. it had everything we wanted in a hotel
Friendly and helpful staff. Clean comfortable rooms. Excellent facilities. Evening meal was delicious. None to note
Extremely pleasant reception and waiting staff. Large room, comfy bed and made to feel very welcome. Excellent breakfasts
Excellent food thank you!
I was surprised at the luxury of the newly refurbished room. The room was spacious and the bathroom had a seperate shower cubicle. I wasn't too impressed with the portable beds hanging out of a cupboard on one of the landings. The decor of the old part of the building needs attention now to fall in line with the recent building work.
The room was modern and very comfortable. A request to turn down the heat in the room was ignored. There are no controls in the room itself. Also a request for a very early continental breakfast to the room (6.00am) was forgoten and the person had to leave without breakfast.
The hotel is set in parkland and is very quiet. The decor is most attractive and the service excellent. Staff are polite and helpful. The room and bathroom were spotless and extremely comfortable. N/A
It was grubby - the room was stuffy and stale, and none of the windows could be opened. The tv didn't work. After asking twice a fan was brought - it was broken. Then another fan was brought. My breakfast was good but my dinner was indifferent and over priced. The loin of lamb was tough - hardly any vegetables. Nouvelle cuisine is so passe. The assiette of desserts was fun, but chocolate dessert in a shot glass caouldn't be eaten with a pudding spoon - even a teaspoon which I had to ask for didn't fit the glass, and the brandy snap was like concrete.
Facilities were good. Service excellent and the room good. Only down side was a poor internet connection.
beautiful place very plush heating not good, hot water only warm
Quiet and very comfortable Nothing
Third time I have stayed here. Comfortable and spacious room. Good bar food.
service good - location good - food outlets and ambience good. rooms too hot for the time of the year.
Clean room, very friendly staff, convenient location and room facilities - ironing board and iron, mini bar etc... were very good. Food and drink options seemed to end early, 2130, so a late meal, which would have been useful for my situation, was a non starter - however bar staff were friendly.
Friendliness of staff, quality of food, a hassle free experience. Do not like foam pillows, would have preferred a choice i.e. feather or down.
A very pleasant stay - very friendly staff in reception and The Walled Garden restaurant. Ideal for a trip to Blackpool without staying in the town. Well placed on the A6 and a couple of miles from the M55 and M6 - but it was not noisy. Bedroom was very warm
Comfortable rooms, excellent food and efficient and friendly staff made for a very pleasurable stay.
the bed in my room ................fantastic...........most restfull.........l want one at home reception area was a let down only one client at a time seen to reception desk was low down and we had to wait while guest sorted out trivial matters for 20 mins whilst we just wanted to book in more reception staff needed
friendly efficient staff with great food very comfortable lounge for pre dinner drinks
Excellent quality of food.
Service, food, swimming pool & helpful staff. Being placed in a 'garden room' at the perimeter of the car park. Would much rather have been in the main hotel.
The breakfast and breakfast staff were excellent. The bathroom was a god size. having a blind on the window was also a good idea. The adjoining restaurant looked like it had closed down from the exterior. I couldn't get 3 of four of the room lights to work. It feels like its lost its soul and would be better at half of its size.
The room was comfortable and the staff helpful and friendly
Facilities were good as was the breakfast. Rooms were tired looking and the equipment was dated. Guests allowed to smoke throughout corridors despite no smoking signage. Noise from function rooms below bedrooms can be heard into early hours of morning and then noise from guests who attended function as they come back to thier room.
Can't say enough about the helpfullness and quality of the staff. First rate. The "Nineteen" restaurant was very good and value for money. Bedroom was smaller than anticipated. Brasserie did not represent value for money due to limited (and slightly pretentious) menu.
pool and room itself was OK Room 117 has terrible view and rooms seems dark-would not come back to that floor again. No staff in gym to ask about equipment.
room small, facilaties not all that
location and surroundings room view and lack of air conditioning
I thought the drinks were very expensive, £11 for 3 drinks in the bar. I also didn't like th efact that you can hear everything outside your room when ignorant people are walking past in the evening. Can I suggest that you have staff on each corridor at night making people aware that they need to keep the noise down as people are trying to sleep.
everything was lovely - very satisfied
An excellent hotel, great location, friendly staff
the hotel location, pool,and staff + a very good breakfast with lots of choice rooms are a bit dated but still nice
Modern Room, Good Breakfast, friendly staff
modern claen hotel
Nice and polite hotel staff
room ok good idea on trust bar but didnt use it nice staff noisey patio doors very warm and poor sound insulation from room above
The room we were allocated , was very noisy and getting to sleep was lamost impossible.
Friendly and courteous staff
comfort of the hotel and hotel staff the bath cleasing products
The standard of the hotel and rooms were excellent.
Friendly staff and excellent breakfast buffet 7:30am is too late for breakfast to start on a weekday.
The friendlinesss & professionalism of the staff, excellent service, excellent beakfast. The towels were extremely small