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The hotel has really become special ever since it was taken over by Wyndham. They did an amazing job cleaning the property up and making a top notch hotel. The staff is fantastic and the rooms are comfortable offering amazing views of the ocean. A perfect place for anyone looking for a place to escape the winter up north without having to go to Miami or Fort Lauderdale. Not a big complaint but the pool could be a little bigger. When you have some kids in there it can feel a little small.
I booked 3 nights here with my girlfriend. This hotel seemed like the best deal in the area as far as wanting an ocean view and a balcony. The fridge in the room was a great plus, we were able to buy drinks and snacks to keep in the room. The beds were comfortable, although extremely warm, just turn the thermostat way down before going to bed. The restaurants in the hotel were very good for breakfast and lunch. The night desk person was very rude. We got back to the hotel one night around 11:30pm and wanted to know if room service was still available or if any of the restaurants were still serving. We waited at the desk for a few minutes before finally calling the hotel from one of our cell phones. The night desk person came out of the back to answer the phone, which was us standing there waiting on her. She rudely told us that she had too much work to do and could not stay at the desk. I would understand going to the back room around 3-5am, but this was 11:30 at night, people were still coming and going, bars and restaurants in the area were still open. I suggest this hotel give this person work they can do while at the desk.
You can't get any closer to the beach than this and there are restaurants within walking distance making it perfect. The only small downside is that the underside of the duvet covers are a bit slippery so they kept falling off the bed throughout the night.
The location is prime and the beach access and water front facilities are so nice. Great staff and good sized rooms. No complaints.
Best resort I have been to in decades. Won't need to go anywhere else when in Florida. Reasonably priced and is a true 5-star resort. Best kept secret in Fort Lauderdale region. I can't wait to go back! Shower was horrible.
The outdoor restaurant with a view of ocean while eating. Good food The room was small. The lounge chairs by the pool were wicker and very uncomfortable
We loved the balcony and ocean view. The room was nice, comfortable, and clean. The cabanas/beach chairs were convenient.
The first room a Euro room was Ok but not what I wanted with no view at all. The second room with a sea view overlooked the pool which was a problem from noise at times as there is a pool side bar. Many guests ignored the signs about night swimming too. Overall it is a pleasant place to stay and is right on a beautiful beach. The staff are excellent too. The internet is diabolically slow and inadequate. You will either be frustrated by it's inadequacy or end up in reception. The internet facility is also a little aggressive in blocking things you might noramlly use.
we love it and we will be booking again from you thanks again
The staff, the lobby, breakfast was excellent every day and the location and parking were convenient. Staff were friendly and helpful. And honest; I left my jewelry and was called so I could retrieve it. I would recommend it and stay again if they upgrade their rooms. The room. It was dull, sheets were worn and had holes; the towels were small and very rough; there was only one lamp; bathroom was old and worn; showerhead was broken; tub didn't drain; remote for TV didn't work and there was only one chair on the terrace and we asked every day for another one. no towels at pool; pool staff not around.
Location was convenient, the hammocks on the beach were comfortable, the pool was crystal clean, good place to relax Parking was tight - but free - "direct view of the ocean" was not so direct - noise level from slamming doors went on into the wee hours of the morn
It was a nice hotel, very clean. The service in the dining room and outside dining area was very much on island time. If you are not on a schedule then it would be fine.
The pool areas, the restaurant overlooking the beach, the beach access. The food at the restaurant was quite good.
Location, location, location- beautiful property directly on beach. Outdoor restaurant overlooking the ocean was beautiful. Food was okay and pricey. Room was not well cleaned. No dressing mirrors in room other than in bathroom.
Location, pools, new rooms This new hotel takes itself a too seriously for "Pompano Beach" (not near Lauderdale -I can say this because I live here) Valet-only for $25 -and they lost my car twice. One guy even questioned if I was "sure" it wasn't my gold SUV -I said I'm sure I don't own it. I've been recently to large world-class hotels that have better parking systems. Hotdogs and burgers by pool for $16 (potato chips) would be passable if it was the Ritz or Vegas -but again this is Pompano Beach. We brought a local pizza box by the pool and was told we couldn't eat it outside -then I told the guy it was their own front desk that recommended the place. Again this is POMPANO -a b-level suburb of Lauderdale. Pretty though, just trying to be something else...
The staff was unusually nice and helpful. From the maid, front desk, servers to pool staff...truly everyone we ran into met us with a big smile and willingness to help. The rooms and pool bathrooms were very clean. Beach is just a few steps from the pool and was beautiful. We will return. I am cheap and spoiled by business travel but I was a bit annoyed that they didn't offer any Elite benefits - not even free coffee. Most hotels offer free coffee in the morning even for just a few hours. The breakfast buffet was a pricey $25/per for just the basic offering. Food quality on the other hand was great.
Hi close it was to everything. Great value and wonderful service Nothing
In the midst of renovation. Lots of construction debris. The room: One end of the bed headboard fell off the wall. (I was sitting quietly at the foot of the bed.) The toilet water ran continuously so it could not be flushed. There was the sound of rushing water continuously in something in the wall.
Good Location In renovation... Rooms smell like paint....lots of construction materials....give it 3 months....need new pillows!!!!!
I liked that there was a separate room from a mini-living room and the bedroom. I didn't like that the hotel was near so few restaurants. I also was a bit peeved that both televisions were out of order inside the hotel room.
Hotel was clean, and our room had the two doubles with a fold out couch. None of the beds were very comfortable, but the room was otherwise nice, as it had two tv's and a door to separate the beds from the front room. The pool and hot tub were nice, and the pool is heated so it felt nice on a cool morning. All of the staff were friendly and accommodating. Overall, I felt it was a good value for our money. The beds were hard and uncomfortable.
Location Renovation-noise,dust during my stay,too clouse to free way
Beds were terrible, construction noise was awful, showers were terrible with barely any temperature control. Would never return
Location was good for me, the pool was nice, Staff was friendly and the breakfast. The Air conditioning did not work right, there were stains on the couch, and a crack under the door that allowed some bugs to come in.
Price7 Worn & dirty.
Nice place It had bedbugs then when I told them and showed thennthe pics they told me to contact there insurance and they couldent do anything bout it dont stay here very rude ppl there air conditioning leaked and they did not refund my money or comb me a night or say they r sorry trust me don't stay here inless u want to be attack by bed bugs
Reliable WIFI, decent looking pool, nice location next to highway, large room Gnat and fruit fly problem in shower area. About a dozen live ones flying around shower head, and another dozen that were smashed on the ceiling and walls, that apparently cleaning staff were already aware about but didn't want to the clean dead ones up. We also stayed on the top floor, and all we heard was the loud jackhammers and construction noise inches away from our bed during the weekday morning. Could not sleep at all. Hotel management did not care or want to move us, or give us credit. Never again. If you like wasting money, stay here, or expect management to care, don't think that.
StAff was great
The food was gross. It was not very clean.
This is really a hotel. It's an old hospital that's now owned and operated by some sort of religious organization. It was very weird lots of rules and strange keys to gain access to the room. I did not feel secure.
Good value if staying in the area for a night. Not much around the area, more industrial. A casino is close by, but not much else. Not a family site as there is not much to this place, but a place to sleep. Rooms need to be cleaned more thoroughly. I know most places do not clean the bed covers frequently. One of the beds in our room had stains on them that were quite visible.
Was very clean. Staff was friendly and helpful. N/A
The air conditioner worked great! Hummed all night and never turned off. Perfect for keeping you nice and cozy. The room was quiet. The bed and pillows were comfortable. The staff was very friendly and were very accommodating. Parking was easy and the hotel is close to the expressway. The room was outdated. The light in the bathroom barely worked and was practically unusable (they did offer to switch my room, but I was too tired and just wanted to get to sleep). The carpets were stained and dingy. The furniture was pretty banged up and looked like they picked up some pieces from a garage sale. This "hotel" used to be a hospital and still maintains that look and feel. Had I needed to stay more than one night, I may have passed. The no alcohol rules seem a bit odd for ANY hotel and to change a guest $200+ for evidence of alcohol consumption is rather steep. This appears to be a religiously ran facility.
Very basic furnishings. Didn't at all feel like a hotel. Also: We returned from our hotel stay. We had pre-paid for this hotel stay. Unfortunately, the hotel also just charged to our credit card the full amount of our stay. We contacted the hotel and hopefully this will be refunded.
big rooms clean affordable slow internet poor breakfast
Spacious room, safe building, cleaniness! nothing
staff pleasent...clean room....quite the bath water in our room was cold...could use some more lighting...kind of dark and dreary....window curtain did not close....not very inviting overall
Friendly Service. This is a dormitory in an office building that has some rooms for rent. Old furniture and beds. Very odd vibe about the whole place. NO amenities one would expect at even the most basic hotel. For those on a budget at half the price it might be worth the stay, but otherwise, look elsewhere.
Stuff were helpful and friendly We did not aware of that it is a renovated hospital, bed was broken
Hotel was great, as noted by another reviewer, the shower was cold, but we found that the dial was backwards (hot was cold and cold was hot). Great hotel though, comfortable and clean.
Nice hotel.....having a car is a must have deal. Absolutely nothing in walking distance Great staff....very courteous and helpful Carpet a bit dirty, sink was cracked. Right off I-95. Minimal breakfast.
We made the mistake of booking thru Kayak. That will never happen again. We through we were booking a sweet. When we checked in all that was in the room was a king bed, a very small closet, some kind off stand , TV that sat on the stand, desk and chair. There was no sofa nor was there a dresser to put our clothes in. I have stayed in Double Tree before and Deerfield version of a sweet is different from the others. After multiple phone calls with the front desk and with Kayak which I got no satisfaction. Finally I spoke with someone in guess services that was able to move me to another room. Initially I was told that all the rooms were booked up by the front desk. I which I could remember the lady from guess services name. Before I spoke with her I was very upset. To her I say thank you.
People were nice. The under construction aspects. The clock radio awoke us at 1 am and could not be shut off -- not fun!
Check in was quick and easy. We just needed a place to sleep due to a long drive, and the bed was excellent. Large room considering what I paid. The chicken chip cookies were very welcome too.
We have used this hotel before and received exceptional service from the desk, breakfast room and cleaning staff. The location was convenient as well. Everything was fine.
The hotel was nice, clean, and came with a lot of amenities.
The bed I was awaken by the fire alarm at 8 am an also tried to charge me 50 additional dollars that I had to dispute
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I like that the hotel is right off the interstate. They offer coffee and tea at the front desk. The staff is generally overall friendly My last two visits resulted in me having to switch rooms. The first time, when I flushed the toilet, it filled up with nasty black stuff. This last time, when I flushed the toilet, it never filled back up with water.
Very clean and comfortable. Good breakfast. Would prefer bedroom separate from living area.
Everything was good to excellent but not having wifi in the room, and no resolution, changed my opinion on on everything. No wifi in room. Moved to diff. room when reported as necessary for work. There, too, wifi did not stay connected. . This was also reported but no efforts or offer of a room where it worked. Apparently, they are aware that: 'Rooms near elevators don't ge
This guest did not leave comments about this hotel.
Nothing The staff was very rude will not be returning
The staff was very courteous and helpful and the free breakfast foods were excellent choices of healthy foods. The room was very clean and we liked the decor. How can I get a king or queen size mattress for my home. It was the best sleep I had in years. The hotel advertised a heated pool. The pool was not heated at night.
Great room, staff friendly and awesome breakfast and happy hour
room , beakfast
If you are looking for that authentic ghetto experience, look no further. Staff at the front desk were rude upon check in. Would not even take the time to tell us where our rooms were and appeared annoyed that they even had to help us check in. While loading our luggage in we got to witness a fight between to females in the parking lot. This included screaming, swearing, etc. We were offered crack cocaine within 10 minutes of being there. The pool was full of debris and when a kid tried cleaning some of it out to go swimming, she was yelled at by management to put their pool supplies down "they're not toys" When we told the woman (who appeared to be management) to have someone come and clean out the pool, the response was to send no one down to clean the pool. The bathrooms stunk and were far from clean. The buildings, rooms, stairwells, and grounds in general were worn down and in need of a lot of repair. There were police cars (albeit comforting at times) driving through the parking lot all night with their lights off. (not sure what/who they were looking for). There are definitely more people living there then people using it for short stay. If I were La Quinta corporate, I would tear this place down and start over.
It looked more like a motel !!! It wasn't worth my money at all I wouldn't recommend this hotel to anyone .
Nothing did not stay left Cops and drug dealers prostitutes
I was only there for an overnight stay due to Dr. appointments on successive days..........................
Girl at the front desk was rude and never looked up when I was talking to her the hallways were filthy and the pool was filled with leaves and water level was low. The FREE breakfast was consisted of bread and frozen waffles. The room was d I try had hair on sheets and hot water went in and out during and shower. We were there for 1 night and went 5 miles down the road to best Western for 10 more dollars a night we had a suite with complimentary drinks and pool bar and the staff was professional and very friendly. Do NOT stay here Trashy and very rude staff
there's nothing I like about the place! except for the woman at the front desk was nice enough for being in Florida where people are generaly very rude to others. The Hotel was very dirty, smelly, and everything is falling off ( i.e...ceiling texture, carb wed on lamp shade, bathroom and sinks was very disgusting, beds sinks when you seat on them and hurts your body badly next day etc....it appeared to me that whoever maintain the place is very cheap because even the screws they used to hold the lamp shade to the walls are the wrong screws and color and they are not even attach to the wall properly and if one don't touch them lightly they will fall off, the TV has soo much dust like it hasn't dust off in years. over all I would never stay there again and I don't recommand it unless you enjoy dirty disfunctional place, than go right ahead other wise I don't care who you are you will not have a good time there period.
almost everything the missing of the wifi
Immaculate grounds! Peaceful. Huge spacious rooms. Large Showers/bathrooms. 3 tv'S. Full MODern kitchen including dishwasher. Washer & Dryer. Swimming pools with surrounding Palm trees. Friendly Guests. Free Parking. Grocery Store & Walmart close by. Great hotel...Only thing we didn't like was the bedding sheets were HARD/stiff.The sheets felt like they had been bleached, and ironed stiffed.
The room was spacious & comfortable - very nice!
Very nice and clean room with good service.
Fantastic room, clean, big with a very well equiped kitchinette They are absolutely tough on late checkouts. Despite being with low occupation on a week day, they'd charge $ 35 per hour for late checkout after 10 AM - a very unpleasant tough position by management, with no exceptions.
The children loved the graduated pool with the slide. the adults loved the nearby hot tub.
Accomodations were top-notch
How large the room actually was.....It was really good value for money.... My husband and I were very pleased with the facilities and would love to come back there again. The staff at the Concierge desk were actually much more receptive and friendlier than the front desk staff.
I liked the design and overall ambiance of the room. The staff was friendly and provided great customer service. We had to call maintenance to adjust the air conditioning because only the fan was blowing. Also, one of the toilets clogged and overflew.
The staff was friendly and accommodating! Not many restaurants within walking distance :(
I loved the room, the rate, and most of the staff. Especially Craig. Marilyn was very rude to me every chance she Got.
The hotel is very clean and the staff was very welcoming and friendly! The bed was big and comfortable. The bathroom was large and very clean. All linens were clean. As you can tell clean is a big deal to me. The only thing I would change is the door entering the room is very loud closing. It has an automatic closing system attached and it closes the door slowly but then slams at the end. Just a minor detail that wouldn't keep me from staying there again.
Clean comfortable and quiet. Rooms well maintained and current. Close to beach and lots of stuff to do, land and sea. On site food snack bar was limited, but sister Wyndham resort across the street has a better food vendor and a full bar.
location was good relative to activities. covered parking gargage. staff was very cordial, friendly, well trained. ease of getting around the hotel grounds, garage, etc. furnishings were adequate, as were kitchen items. the lighting in our room was terrible. we thought of opening the refrigerator door for more light. we thought lights in Europe were weak until we were in this room. also, the light in the bathroom always started the exhaust fan which sounded like an airplane overhead.
We enjoyed the two-bedroom condo, next to the beach. Would have like to have a safe box in the condo. And chairs available on the beach.
the 1 bedroom condo was so big and comfortable. the corner room had an amazing balcony. this is a fabulous resort. it would be nice to have a bigger bathroom
Very nice unit!
The staff were really excellent, always friendly and genuinely pleased to help. They made it a pleasure stay at the Santa Barbara. The facilities actually at the Santa Barbara are quite limited. However, this is made clear beforehand and, what there is, is good quality. Anything else is readily available at sister resorts or in the local area.
Liked everything about this place. Great location, friendly people, clean facilities. Great view from room. I asked for a decent view when I arrived and it was accommodated. They have BBQ grills for the guest to use. I was able to put stuff on the grill and swim while I waited on food to get done. Didn't have to buy any dishes. They have plates, cups, forks, spoons, knifes, pots, pans, bowls, grill tongs, they thought of everything! I'll definitely stay here again. Also, I never write reviews but i felt this was worth the time. No one came and cleaned my room everyday but I'm also an adult, so I know how to maintain livable conditions. Also they have everything you would need to clean up after yourself in the rooms. Really enjoyed my stay.
The staff, especially the front desk staff were very nice and helpful. The rooms wer spacious and beautiful.
Excellent staff. Very well managed exterior and interior. Lighting in the rooms. Not enough.
Nice property in a good location with excellent staff at a very reasonable price! I would definitely stay there again. Would be great for extended stays due to full kitchen and dining table in the room.
This hotel was incredible. The owner was very friendly and helpful and went out of his way to make sure your stay was perfect. I highly recommend this hotel and will be booking there again as soon as possible.
Location was perfect and the room was very clean and updated perfectly , the pool and grounds was maintained , and landscaped with a wonderful tropical feel We would change nothing , we loved everthing
The room had a nice open concept, but are in need of some upgrading. The floors are a mess, and the carpet in bedrooms has seen better days. A little too far away from restaurants and shops.
Staff friendliness and it closeness to the beach. Room was rather dated and did not receive a daily visit from a cleaning maid.
It was by the beach. Thats it. Everything. This is a TIMESHARE. NOT HOTEL. Do not be tricked, they do not clean your room or give you any hotel services. Complete scam. Overpriced, old, under staffed, made several charges to our credit card that where not authorized and we are STILL trying get a refund. Customer service is absolutely clueless and helpless, Wyndham makes sure that you get so exhausted being transferred from agent to agent and on hold that you give up getting ANY refund IF you can get any.
Loved the in-room laundry facilities! The suite was not clean; seriously, if they're trying to 'sell' time shares, there's two solid rules in real estate: location and cleanliness. Sea Gardens misses both.
Close to the beach. 2 bedroom provided plenty of space for a family of four. The hotel did not have our reservation. It took over an hour to find us a room after traveling from Ohio to Florida with a crying 2 year old. They also wanted us to move during our stay.
the location on the beach check out too early
The beach was located right across the street. Short 5 min. walk from the hotel. When I booked the room, I requested a King bed in the master bedroom and a queen in the guest bedroom. Two couples. When we checked in, the staff did not tell us anything different. When we got to our room, the second bedroom had two twin beds. Had to call the front desk, of course they didn't have another room ready. Had to wait about 2 hours to switch rooms. It was not convenient.
Priivacy. One block away from the oean side beach.
Value/size of room for price paid was excellent Having to cross a busy street to reach the beach was difficult at times.
Great location, great interior design & great staff the weak coffee and no half and half.
The rooms are beatiful and spacious. The rooms include all amenities, plus a small kitchenette. The washer/dryer is perfect fot the beach location to wash and dry wet swimwear. The bedding was too soft and plush. We're used to a more firmer mattresses, but this is more of a personal preference. The restaurant food was subpar and overpriced.
Reception staff very helpful and courteous Construction going on - the lobby closed and on the 2nd floor in a small closet like room. Beach chairs and canopies in tattered and broken condition. Loud construction noise and workers constantly in elevators with equipment, etc. I have stayed here twice before and it was nice. I think you should close the hotel during this construction
Room was OK Nice view. Went to 'bar/grill' for lunch. Took forever. Orders were wrong (2/4). Asked for napkins more than once, finally given roll of paper towels.
Clean rooms Good breakfast Uncle bob (bartender) Parking
They made our family feel like they cared. We had our seven month old son and they made sure to have a travel crib set up in the room prior to our arrival. The beds could be more comfortable.
The size of the room and the view. The housekeeping service was not good. Ice bucket left full of water, coffee pot + cups left dirty,Put burnt light bulb on table to be replaced didn't get done,Restaurant staff was so slow + there were only 4 people there. nice spot just walk next door to Ocean Point Hotel I think that was the name outside bar, Band + great restaurant we'll stay there next time.
ALL the staff seemed to enjoy their jobs enough to be friendly and accommodating. Pool private, big enough to do laps. Breakfast awesome! Linens comfortable. Price good value, a 10 minute walk to the beach Plenty of parking in lot. poor internet with personal laptop, and even business center computer. Only my husband was able to connect to the room wify.
Desk staff allowed us to check in early after making the reservation just moments before online. We had just gotten off a cruise and we were exhausted. Breakfast was really good for being free. Rooms are nice. Laminate floors and renovated bathrooms. The inside was totally different from what you saw on the outside which was cool. Apparently there's only one elevator in the entire building (not even a service elevator). This didn't seem like an issue at first until all of the maids were using it alllllll day which caused us to wait longer just to get downstairs. That was the only irritating part of the stay.
Monique ran the front desk like an orchestra conductor. Breakfast room was well stocked and neat as a pin. Cleaning staff did a great job too. Traffic noise on busy street made it hard to get to sleep.
It was not right on the beach, but within easy walking distance. It was very near the pier. The hotel was old, small, and nothing fancy. It was in a very congested area, which I don't find relaxing when I go to the beach.
The room was very clean. Not being able to check in early after driving for 12 hours even though I called ahead several times to check to see if the room was ready.
Wooden floor instead of carpet made it cleaner The area is not safe
No available non smoking rooms. The bed was infected with bed bugs. The airconditioning system didn't work properly.