Guest reviews
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Overall Rating
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9.0 "Terrific location."10.0 "
Good access to the airport , said 100%." 10.0 "100%appreciated the closeness to the beach ." 8.4 "84%liked the proximity to sightseeing ." 8.7 "87%liked the proximity to shopping ." 7.4 "74%enjoyed the restaurants & bars nearby ." -
8.9 "Pool is good."9.5 "
Clean pool , said 95%." -
8.0 "Great service."8.9 "89% found the
staff to be very friendly ." 9.6 "96% werehappy with the shuttle service ." 7.3 "Housekeeping was great , according to 73%." 7.8 "78% wereimpressed by the valet service ." 8.9 "89% said therecreation staff was great ." 9.2 "92% said theconcierge service was amazing ." -
6.9 "Rooms are ok."6.7 "Only 67% said
rooms were big enough ." 5.0 "50% thought thekitchenette was ok ." -
6.7 "Breakfast is mediocre."
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6.1 "Average value."6.7 "67% thought it was
adequately priced ." -
6.0 "Bar is ok."5.7 "
Alcoholic drinks were not bad , according to 57%." -
4.1 "Internet is poor."2.6 "74% said the
wifi quality was bad ."
Overall Rating
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9.3 "Terrific location."10.0 "
Good access to the airport , said 100%." 10.0 "100%appreciated the closeness to the beach ." 8.7 "87%liked the proximity to shopping ." 8.3 "83%liked the proximity to sightseeing ." -
8.9 "Pool is good."
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8.0 "Great service."8.8 "88% found the
staff to be very friendly ." 9.7 "97% werehappy with the shuttle service ." -
6.6 "Breakfast is mediocre."
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6.6 "Rooms are ok."7.0 "70% thought
rooms were spacious ." -
6.2 "Bar is ok."
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6.1 "Average value."
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3.6 "Internet is poor."2.2 "78% said the
wifi quality was bad ."
Overall Rating
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9.2 "Terrific location."10.0 "
Good access to the airport , said 100%." 10.0 "100%appreciated the closeness to the beach ." -
9.1 "Excellent pool."
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8.1 "Beach is lovely."
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7.8 "Good service."8.5 "85% found the
staff to be very friendly ." -
7.1 "Good breakfast."
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6.5 "Average value."
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6.5 "Rooms are ok."7.0 "70% said
rooms were clean ." -
5.9 "Bar is ok."
Overall Rating
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7.8 "Good service."
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6.9 "Food is average."
Overall Rating
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9.0 "Terrific location."
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8.9 "Pool is good."
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8.0 "Great service."9.1 "91% found the
staff to be very friendly ." -
7.8 "Good beach."
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6.7 "Rooms are ok."
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6.3 "Average value."
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6.1 "Vibe was decent."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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6.5review from
The resort appears to be concerned about vacationers stealing from the hotel. Towels must be checked in and out with a towel card. Failure to turn in a towel card at the end of the stay will result in a $20 fee per card. Our iron was attached to the ironing board via a short cord. This made it very difficult to use. I assume the cord was to prevent me from taking the iron home? This is the first time I've run into issues over towels and irons. Otherwise the resort was okay.
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10.0review from
The pool area is awesome. Several selections for food and cocktails. Free valet available. Daily room service. Lobby is beautiful. We were very happy with the resort. The additional resort fees added to your bill at the end. Most of the resorts have it but it was still disappointing.
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10.0review from
We absolutely loved our stay here. The staff were very nice the grounds are completely beautiful and the pools are the nicest we've seen anywhere!
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10.0review from
Pool Staff dining Conceire Location Not electronic friendly rooms (plugs/USB) Parents not supervising their children around pool and grounds
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8.5review from
So many pool options Non swimable oceanfront
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6.8review from
I liked the free shuttle to and from the airport. There's also a free shuttle from the resort to a shopping center in Lihue. It was helpful to go to the grocery store there and get snacks instead of solely relying on Resort food, which was good but it gets pricey. The property was big and not overly crowded. It was my first time on the Island (February 2016) so I don't know if crowds change during the rest of the year. The staff was friendly and helpful anytime I had requests/questions. You absolutely need a car unless you plan to spend the entire time lounging at the resort. I did manage to walk along the beach heading North to Lydgate Park. From there I was able to hike even further North to Kapaa and the Kauai Eastern trail. I absolutely did not mind the walk but it is a looong walk (more than 10 miles). Also, there were a lot of hotel taxes. Not sure how their prices compare to other areas of the island, but I'd look elsewhere when I visit Kauai again. I didn't have a car but there where even more taxes for every night of having a car.
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5.1review from
I liked how friendly all the staff members I encountered were. Everyone seemed truly happy to work there. The condition of the room and hallways. So many conditional and cleanliness issues. I mean come on color Xerox room service menu? When it was the Hilton it was a lot better.
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10.0review from
We loved the multiple pools, clean environment, on site restaurants and friendly staff. We would definitely return. The location on the island is excellent too as you are close to multiple towns and equally spaced from the north and west beaches Only issue we ran into was the hot water ran out a few times shortly after beginning a shower. Maybe there was a family of 10 next door, not sure. Otherwise, there were no real complaints!
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7.7review from
The pool area and hotel set-up is very nice. The pool area is big enough to accommodate the hotel occupants so the area never seemed crowded. There were always enough pool chairs for anyone who wanted them. Our room had 2 pills and a bottle cap on the floor from previous occupants. The carpet edges next to the walls in our room were dirty also.
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8.0review from
Food and drinks were good. The room itself was comfortable and the staff were very friendly. It was convenient to the airport if you have an early flight. The beach was not very nice; no room to lay out or go in the ocean. There wasn't even enough beach to walk on. The pool towels were too small. The wifi did not work well at all. Overall it did not have the Hawaiian vibe we found on the rest of the island.
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9.4review from
I spent a very relaxing overnight at this hotel. Whenever I go to Kauai for an overnight trip, I like to stay here. I am treated very well by the staff. The rooms are spacious and the beds comfortable. I wasn't able to get 2 beds.
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8.0review from
We loved being able to watch the whales from the beach in front of the resort.
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10.0review from
Very friendly staff
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8.8review from
Location, pool area, friendly staff Mandatory "resort fee" of $20/night felt like a rip off. Otherwise, everyone was very welcoming and kind. Location is perfect.
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6.8review from
Room decor - mediocre. View and grounds lovely. Location good. Would stay again if WiFi worked! Don't plan on conducting any business using the internet. Connection is sketchy, slow, pathetic.
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7.6review from
It was a great value. Well worth the money. The "no outside food" rule, although not strictly enforced, is ridiculous and laughable. Especially considering the prices of the food from the resort.
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7.0review from
The location and the room were nice They didn't have the reservation I booked through kayak and basically set me up to pay for a room i already paid for. The front desk inability to find my reservation ruined my day and they were no help in resolving the error. But to tell me you cannot leave without paying and we will resolve the is sue tomorrow and contact you then .
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10.0review from
The pool area is awesome. Several selections for food and cocktails. Free valet available. Daily room service. Lobby is beautiful. We were very happy with the resort. The additional resort fees added to your bill at the end. Most of the resorts have it but it was still disappointing.
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10.0review from
We absolutely loved our stay here. The staff were very nice the grounds are completely beautiful and the pools are the nicest we've seen anywhere!
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10.0review from
Pool Staff dining Conceire Location Not electronic friendly rooms (plugs/USB) Parents not supervising their children around pool and grounds
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8.5review from
So many pool options Non swimable oceanfront
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10.0review from
We loved the multiple pools, clean environment, on site restaurants and friendly staff. We would definitely return. The location on the island is excellent too as you are close to multiple towns and equally spaced from the north and west beaches Only issue we ran into was the hot water ran out a few times shortly after beginning a shower. Maybe there was a family of 10 next door, not sure. Otherwise, there were no real complaints!
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8.0review from
Food and drinks were good. The room itself was comfortable and the staff were very friendly. It was convenient to the airport if you have an early flight. The beach was not very nice; no room to lay out or go in the ocean. There wasn't even enough beach to walk on. The pool towels were too small. The wifi did not work well at all. Overall it did not have the Hawaiian vibe we found on the rest of the island.
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9.4review from
I spent a very relaxing overnight at this hotel. Whenever I go to Kauai for an overnight trip, I like to stay here. I am treated very well by the staff. The rooms are spacious and the beds comfortable. I wasn't able to get 2 beds.
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8.0review from
We loved being able to watch the whales from the beach in front of the resort.
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10.0review from
Very friendly staff
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8.8review from
Location, pool area, friendly staff Mandatory "resort fee" of $20/night felt like a rip off. Otherwise, everyone was very welcoming and kind. Location is perfect.
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6.8review from
I liked the free shuttle to and from the airport. There's also a free shuttle from the resort to a shopping center in Lihue. It was helpful to go to the grocery store there and get snacks instead of solely relying on Resort food, which was good but it gets pricey. The property was big and not overly crowded. It was my first time on the Island (February 2016) so I don't know if crowds change during the rest of the year. The staff was friendly and helpful anytime I had requests/questions. You absolutely need a car unless you plan to spend the entire time lounging at the resort. I did manage to walk along the beach heading North to Lydgate Park. From there I was able to hike even further North to Kapaa and the Kauai Eastern trail. I absolutely did not mind the walk but it is a looong walk (more than 10 miles). Also, there were a lot of hotel taxes. Not sure how their prices compare to other areas of the island, but I'd look elsewhere when I visit Kauai again. I didn't have a car but there where even more taxes for every night of having a car.
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7.7review from
The pool area and hotel set-up is very nice. The pool area is big enough to accommodate the hotel occupants so the area never seemed crowded. There were always enough pool chairs for anyone who wanted them. Our room had 2 pills and a bottle cap on the floor from previous occupants. The carpet edges next to the walls in our room were dirty also.
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6.8review from
Room decor - mediocre. View and grounds lovely. Location good. Would stay again if WiFi worked! Don't plan on conducting any business using the internet. Connection is sketchy, slow, pathetic.
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7.6review from
It was a great value. Well worth the money. The "no outside food" rule, although not strictly enforced, is ridiculous and laughable. Especially considering the prices of the food from the resort.
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7.0review from
The location and the room were nice They didn't have the reservation I booked through kayak and basically set me up to pay for a room i already paid for. The front desk inability to find my reservation ruined my day and they were no help in resolving the error. But to tell me you cannot leave without paying and we will resolve the is sue tomorrow and contact you then .
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6.5review from
The resort appears to be concerned about vacationers stealing from the hotel. Towels must be checked in and out with a towel card. Failure to turn in a towel card at the end of the stay will result in a $20 fee per card. Our iron was attached to the ironing board via a short cord. This made it very difficult to use. I assume the cord was to prevent me from taking the iron home? This is the first time I've run into issues over towels and irons. Otherwise the resort was okay.
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5.1review from
I liked how friendly all the staff members I encountered were. Everyone seemed truly happy to work there. The condition of the room and hallways. So many conditional and cleanliness issues. I mean come on color Xerox room service menu? When it was the Hilton it was a lot better.
