Would you like to save as your currency permanently or for this visit only?
The staff were very accommodating and friendly. The location of the hotel was perfect- close to shopping, restaurants and others. It's too bad we left early for our flight. We didn't have breakfast before we left for the airport. Too early.
The hotel was very central and good for local transport. Breakfast in the hotel was very good and did not resteict you to a short time window.
The hotel was excellent. Having never been in the country before my group relied heavily on the advice of the staff for recommendations on places to go. The door man outside was the most helpful of all, he gave excellent recommendations on restaurants and nightclubs to visit. However the onsite facilities were great as well. There is a very nice lounge area on the bottom floor and because of this my group did not see a need to pay for the exclusive lounge on the top floor. There really was nothing to not like about this hotel. The price was a little on the high side but I have spent up to $500 a night in other hotels that were not nearly as nice. The staff is very friendly and helpful, they check on you in your room several times throughout the morning to late afternoon. If you want to keep your visits from the staff to a minimum use the do not disturb sign. There visits are out of good intentions though, like refreshing the mini bar, fresh towels every morning, free bottled water, cleaning etc.
Loved the location (safe area)
The location is great and it is excellent value for the money. The breakfast is very good and the hotel is clean.
The location. The Family room where we stayed had pull down beds that you can feel the bed springs on your back. One thin pillow for each 4 beds, No alarm clock, Empty and Dirty reefer. Difficult access to Cabinets due to positioning of beds. Limited choices of food for the breakfast. Would not go back to this hotel again.
The staffs are super friendly and well accommodating.
Breakfast is nice. Personal is very good. Elevator is bad. You'll wait hours. No iron, hotel does not adopted for business travelers.
The reservation staff was very accommodating. I arrived at the hotel at 10 am and I was allowed to check it at that time. My room was very spacious and include all the amenities that I needed. The hotel was very close to the airport and they offered free shuttle. I will definitely stay here again. Nothing
Customer service was good Room was very small & breakfast was over priced
Excellent breakfast. When I requested a view of the castle, the hotel provided us with a room with a wonderful view.
breakfast safe box no good, not much TV channels
Good location near a metro stop With easy access to the city center, and close to the airport. The breakfast was the nicest Novotel breakfast I've had. Made to order omelettes and a variety of nice food. Clean rooms and a good rate for when we were there. The view isn't pretty, and the area of town is just so so right around the hotel. But when you are in a big city you can't expect too much more.
Free wifi in room not close to the city centre but you can take the Metro to anywhere
value for money nice staff good comfort older hotel
this is a highly overrated 3 syar hotel with poor design and tasteless decoration. uncomfortable beds. 5 stars is a rip off
Toilet very nice fee for the pool
The staff where very friendly and helpfull Having to pay to sit around the pool, I think this should be included in the price of room.
Service,location,everyone speaks english
Location Dirty and smelly spa, bad room service also room service people didn't speak English. They parked our car without telling us that there is cost for parking
The staff - especially Susanna at the desk and Manuel the waiter N/A
I booked for promotion price for a double room and I got standard room instead when we arrived. The staff just apologized for the inconvenience but this kind of thing happen to us twice in Lisbon through booking.com though it's a different hotel. May be the promotion is a scam to us after all! I am not sure if I want to booking through this service anymore. Plus the air con in this room is constantly making a loud noise that we have to wake up to turn it off and on through out the night. I am not sure if this is really a 4 star hotel!
really clean and modern. right at the center of the city. the internet fee was pretty expensive.
The decoration The bathroom is so small!!! And the breakfast is very poor, and the staff working on the breakfast room is very slow an somewhat antipathic