cleanliness cleaning lady would come in without knocking, walls to thin - could hear people
great location, walking distance to Metro
The Zenit was spotlessly clean and very comfortable. There are a couple of pastelarias just opposite for an excellent cheap breakfast. The hotel is easily accessible from the airport by bus and just 100m from the bus stop at Saldanha (15mins). It is well placed for exploring the city just a short bus ride (from Saldanha) or 20min walk to centre.
the room was spacious and clean. The lobby was comfortable, the restaurant excellent, but the top was the breakfast which was kind of an early lunch. Terrific the prices were expressed without VAT. We were surprised to had to pay a higher rate than the one fixed on the internet due to VAT. This was the first time
room's comfort, good position
The location is a couple of KM from where you might like to eat in the evening, but is close to the Metro. Lisbon is basically a spreadout city and the metro is needed to get around. The staff were most helpful at reception. The rooms are servicable, a bit older and smaller than other hotels, but they work. Unfortunatelly we tried the restaurant for dinner. I suggest this be avoided - lack of quality and atmosphere. There are many other great places to eat in Lisbon.
The hotel is pretty centric, it takes 20 minutes to walk to the centre, the rooms are nice and clean, there's no noise to bother you and the price is ok.
parking garage - too small and very difficult tp park
We had booked only one night and unfortunatly the could not extend but we're helpful in finding another close by.
I have been at the Zenit Lisboa 3 times so far -- never been disappointed. N/A
Safe & clean environment There was no parking available.
Great staff . Good breakfast.Close to metro,airport shuttle and spotlessly clean.
What I like best was the family room. Actually, it was divided in two room suites but connected with a door. The confort was also remarkable. Despite all the confort and cleanliness of my room, I was very disappointed with the restaurant food. Specially dinner. It was expensive (for Portuguese standards) and not characteristic of the region. They should have "Bacalhau", "Batatas ao Murro", "Sardinhas Assadas", "Pastéis de Nata", etc... The food was very beautiful but frozen inside sometimes (specifically potatoes). However, the breakfast should have more fruits.
location staff had a dry attitude
it is located on a quiet street and provided some anonymity the staff were unobtrusive and polite the lack of information about its facilities for use and the fact that it says the internet facility is for 24 hours timed as per your usage on the website but you are charged for 24 continuous hours whether you use it or not
I got really surprised with the hotel. Lisbon is a friendly city and the hotel is very well located. I would recommend for everybody.
The proffesionalism of the staff and the cleanliness of the room
room very comfortable and clean. spacious. luxury hotel at good value. the location is a bit far from the city center where stores and restaurants are walking distance. Also a bit removed from the cultural hub of Lisbon with views of the hills and access to the tram.
Very helpful front-desk staff. Attractive design of the hotel itself. Rooms were very tasteful and comfortable. Breakfast was good. Somewhat distant from the city centre.
The helpfulness and attitude of the staff. The hot water in our room was inadequate but this was rectified quite quickly by the staff
salle de bain, lit, salle de fitness, spa manque de poids dans la salle de musculation
New and very clean, very helpful staff, next to Metro. the bed is very hard. Parking cost 10 euro per 24hrs.
Very generous size room and bath (especially for Europe). Modern, clean, great view and location, and a very friendly staff. The restaurant food was very good and above expectations. No surprise charges on the bill, we had ice delivered to the room and were happy to see there was no charge. All in all, I would highly recommend this hotel and at it was a great value. Only negative would be that we hit this hotel in early Novemeber, but the weather was warm for that time of year and the a/c system had been switched for ability to heat not cool. As a result we were not able to lower the room temp as low as we like but it was not intolerable.
great luxurious hotel at an incredible price! Was truly impressed.
very comfortable room with a good view over the city Quite a long walk from the city centre: and restaurants bars etc,bar and restaurant prices high especially breakfast
This is an excellent hotel, the staff are extremely friendly and helpful and the service they provided was very prompt. I really liked the location of the hotel. It is only a 10 minute walk from the city centre and is in a lovely area of Lisbon right beside a park.
Beautiful location. High quality room furnishings. Very comfortable bed. Good food. Friendly helpful staff. Nothing not to like.
affordable and very nice
The staff were professional and freindly. The rooms were spacious and had a great view over the city. The hotel is close to the centre.
I have to say, the staff at the hotel were very friendly and helpful. Especially the concierge (his dinner recomendations were spot on) and the staff in the bar. Location is a little out of town, but only about 5-6 euro in a taxi. Once you get over the price at the bar (just maybe meet for one before you head out) the hotel is great. Pity there is no pool. The price of the breakfast is daft! There are loads of little cafe's just a few doors up and down the street. The bar is also very expensive, but the staff are very nice and it stops you having a load of late ones!
Common areas were attractive and well maintained, staff was polite and responsive (especially the doormen, who were super). Breakfast buffet was excellent. Very convenient location. The furnishings in the room were tired, especially the carpet.
Room service, cleanliness of the room, courteous and helpful staff. Services offered. Prompt response to my requests. Comfort of room and view., Excellent location. Food. Nothing i did not like
It was in convenient location, and a reasonable price for standard of hotel
15 mins (outside rush hour) by taxi from the airport. A few minutes from Metro Parque which is just a few stops from lots of sightseeing. Very nice hotel. Hotel staff were better than great!
Very nice hotel overall, well located close to the subway, quiet, very comfortable. Very nice buffet for breakfast. Efficient and friendly staff. We had nothing to complain about.
large room, excellent hotel staff
This Hotel is more use to deal with groups of tourist s, they will ignore you if you are on your own
Very efficient staff. Free internet access in lobby. Printed our boarding cards without charge. Good coffeeshop in basement. Excellent amount of fruit at breakfast.Taxi rank outside the door. Metro two streets away. Very convinient for airport.!0 minutes Euro 10. Wind noise on 10th floor.
Good as described on the website
We were made very welcome. The room was lovely, and the breakfast was excellent. I wish we could have stayed longer. The members of staff were very helpful and professional.
Very friendly and helpful staff, excellent breakfast no
Great hotel, close to downtown. Walking or a very quick cab ride to everything. Pretty quiet location with a friendly staff. Very clean inside and a wonderful morning breakfast included. Really enjoyed the stay!
I was booked into the Real Parque but was upgraded to their 5 star sister Hotel the Real Palazzio, as they had over-booked. This was just along the road and was very comfortable in a safe area. I was not charged any more, so don't know how much more expensive this would be, but the hotel was very nice. Lovely breakfast.
The meeting facilities are excellent. There is not hotel internet available for which you can get an invoice.
the pool and the kind staff That the breakfast room was ind the -1 floor
comfort, health center position, piano bar not working, pay tv not working
we chose this hotel as was close to the airport, so it worked for 1 night; for a longer stay one should chose a facility closer to the centre reception of tourists should more more helpful; no one of the hotel staff offered to help us with the luggage
to close to airport
As a newly wedded couple visiting from Rome, Lisbon was a very beautiful experience in spite of the rain. What made it even more enjoyable was our stay at the VIP Executive Villa Rica Hotel. The hotel is very nice, they have very friendly staff with good knowledge of English language. The breakfast enriched our experience too. In fact, of the three hotels we stayed in Portugal, this hotel stands out. Keep the good work. Just to mention again that the hotel is located very close to the city centre. The metro station 'Entre Campos' which is like 300m away takes you to the centre in no time...we had fun here...
This is a very nice hotel that I could recommend to everybody. It's very close to the metro station with a good connection to the city center. Staff is very helpful. One suggestion concerning swimming pool is that you should take a swimming cap with you. If you don't have one you will have to pay 5 euro.
Free internet connection (by cable) but you have to bring or buy your own cable ( from the hotel reception € 3,5 ).
the sauna and steam room. The hotel looks good when you get there,but the tv in the room was pretty old,the reception was bad,half the channels they said you got did not work,the free computers did not work.the swimming pool was filthy,i put my hand a few inches under the water and i could no longer see it,the hot tub was out of order,the room service menu was just a bit of paper with a few things on it,4 euro service charge.
Playground with Playstation, pool; children staying in the same room with parents stay free of charge Impossible to open windows without assistance of hotel staff
Free wifi in room not close to the city centre but you can take the Metro to anywhere
Good location near a metro stop With easy access to the city center, and close to the airport. The breakfast was the nicest Novotel breakfast I've had. Made to order omelettes and a variety of nice food. Clean rooms and a good rate for when we were there. The view isn't pretty, and the area of town is just so so right around the hotel. But when you are in a big city you can't expect too much more.
Me and my family felt great in our holliday at Lisbon. The hotel staff was very profesional and we will return every time with pleasure in the Novotel network. The gym room doesn't have an instructor and all the kids are playing there eventhough the gym is not for them. I think it is dangerous for kids and for others.
The hotel was excellent. The rooms were large, and bathrooms extremely grand. We really enjoyed our stay. A little out of town, but the bus stop was nearby.
Great for children. Good food. Amazing bathroom! Our little one loved the pool and especialy the plains that come over very low! We had asked for a childbed when reserving, but on arrival, they had no bed available. luckily there is a good sleeping sofa. And we managed easily with some pillows and cushions to have it safe for our 18 onth old.
Room size Furniture and decoration a little old.
Perfect rooms. Huge and comfortable. Breakfast is excellent. We could not open the doors with our key cards. Another couple went into our room with a key card!! It was really dangerous. That is the problem of the reception and the check-in system. Swimming pool closes too early.
The rooms are of very good quality, big and comfortable. Breakfast is good also offering you a wide variety of choices. Free internet was also very convenient A warmer arrival from the reception at the checkin staff would be a plus.
staff were very helpful,rooms were spotless,and hotel was very relaxed would use diplomatico hotel again
The rooms are clean and big
The value for money - it was a 4 star hotel, excellent help from the front desk staff and the rooms were comfortable. The location is excellent for business visitors, but good for tourists.
The view from the room The whashroom is really very old
The room had a balcony with a amazing view on Lisboa, and a large bed. The hotel still uses key for the rooms and no magnetic cards. Furthermore, after midnight the door of the hotel close, have to ring a bell to get in and was waiting like 15mn outside.
Good quality/price. Perfect to visit the city and from/to airport.
The confort of the Room. Yes, there was. When i booked in, i offer to pay the room at once, and the staff asked me for a deposit as the policy of the Hotel. Since this reservation was made with a credit card, i refused to give one other deposit fee. This is the first time it happened to me in a VIP HOTELS.
helpfulness of the staff
The breakfast, although it was an extra, was poor for the price of 8 euros.
Kind hotel staff, good breakfast, size of the room Quality of the bed: though it looks ok but with my back I could not sleep longer than 5 hrs, which does not happen normally.
excellent quality and value n/a
The hotel restaurant & bar has spectacular views overlooking the city The spa facilites and outdoor pool were under construction until sept 07, this was a little frustrating.
OK Spa Hammanm a little smelly, fungus? Sometechnical stuff not working
Hotel was extremely relaxed and comfortable. Facilities were excellent.
Toilet very nice fee for the pool
The staff where very friendly and helpfull Having to pay to sit around the pool, I think this should be included in the price of room.
room, location, extra charge for swimmingpool of 12,5 € p/p
The design and layout of the rooms were very pleasing. Also the food in the restaurant and the views were stunning. The downstairs bar and restaurant was a bit soulless and we were chased up in the lift by a porter who had brought up our bags earlier and wanted a tip.
the bad smell from the toilet in the room
dinner on top of hotel and bath tub was so nice and big , view of the city tea and coffee set up was not replaced after first day, however we never requested, thinking it will be done
Loved the price and hospitality! A bit far from the center of Lisboa... Without a car or bike it could be quite a bit of a walk to the beaches and the center of everything.
it's pretty close from the airport the staff, especially at the front desk, was terrible. There's not much to see near the hotel.
I normally stay at sana, always comfortable with super comfy beds and good size rooms This time I got bedbugs bites all over forcing me to go to the local urgent care resulting in 3 days out of my trip purpose. Called management and got no reply or follow up. Stay away from room 1001!!!!
Ideally situated for my business purpose. Staff is very friendly and effective. Real value for money.
Good location: very close to Lisbon zoo. We have booked a double non-smoking room and were travelling with a 2 year old child. When we arrived, we had a double smoking room allocated. Staff was not receptive initially to the fact that my wife was pregnant and could smell smoke miles away! After a long discussion and another re-location to a tiny twin bedroom, they offered us a double non-smoking bedroom in 12th floor, which had great views.
I loved the lcd tv on the room, very nice! breakfast is OK, staff is pretty nice the bath had hair in it, the towels were old
price, sanitation Thin walls... people next door on last night were drunk and making to much noise... however after telling the reception, they did something about it. 7€ / 24h !!! for parking your car in the garage
Everybody was helpfull and efficient, but special thanks to the girls in the counter. Sandra was the best.
It was where the group I was joining was meeting. The staff were very helpful in giving directions on how to get places, getting taxi and such. The buffet breakfast was minimal at best. The mini bar wasn't ever refilled and there was nowhere else in the hotel or environs to get softdrinks or snacks except the very expensive bar.
The price of internet connection and the fact of having internet connection only on ground floor, first and second floor. No connection on the bedrooms. All the rest were good.
Price poor breakfast
Clean and modern. Unable to provice the requested room i.e. double non smoking. Had to settle for 2 single beds
Excellent location (5 metres to the metro station!), polite and really efficient staff, good breakfast, very clean and confortable room. Assolutamente CONSIGLIATO!
Metro just outside Trying to find the entrance by car is impossible, nightmare traffic of course and no hotel signposts unlike all the other hotels!
Would definitely come back
very nice staff and a great price for the room provided parking garage quite expensive compared to other hotels in the area
Position of the hotel ( near metro, bus, train ), friendly people, clean. Breakfast was not extensive.
close enough to get to downtown lisbon, but far enough to relax. location atmosphere was not very good. no gardens or pool for relaxing atmosphere.
Nice room, pleasant staff. Bar service slow - lots of help around periodically and then nothing
Very close to taxi stand, subway station and bus stop. Clean room, good breakfast, and wify internet access.
The location is ideal for all our needs and is consistently good value for money The absurb cost of bar prices and room fridge food and drink
Our stay in the hotel Açores Lisboa was excellent! I will recommend this hotel for my friends! Thank you very much for your kind hospitality!
The service of the staff, our airco was not working and in 1 hour we had a new room with a good working airco.
We have stayed at Sana Rex almost 20 times in the past five years. We chose it by random the first time we came and never thought of looking for another hotel when we return to Lisbon for a professional project.The staff is friendly, courteous, concerned for our welfare, and extremely loyal to the hotel and to each other. The complimentary buffet breakfast is a terrific way to start the day.Location is wonderful, across the street from lovely Parc Eduardo ., easy walk to Gulbenkian Museum and nice walk down Avenidada Liberdade to Rossio Square. I think they should offer free internet access.
no Capuccino for breakfast
The breakfast was above average. Other than one man, the staff was very friendly. Public transportation in the area The hotel is on the top of a good-sized hill. Taking the bus or a taxi is the only way to avoid a big hill climb. The room was small. Fitting an average size person on the toilet met with some challenges.
it has a good location and a beautifull view
Quite good location for the reasonable price. The breakfast was tasty enough. Hotel staff was kind with good English. Elevator was very busy and broken for one day. Didn't feel envy for people living i.e. on the 8th floor..
staff really helpful
Good service, nice location and very clean room. The hotel is somewhat uphill, so preppare to climb a bit.
Comfortable rooms with views from the balcony to the park and Lisbon; bathroom was a bit small but adequate; good buffet breakfast to start the day, great location; taxi rank right outside the hotel, relaxed and quite location and easily accessible to motorway for travelling with a car.
Of course,the setting of the hotel is very good and the standard is very good. no complaints, I would advise the staff to go on 'n english language course.
The view from the room over the park was nice, the morning porter and receptionist were both friendly and helpful The night staff we found to be rude and unhelpful, the so called restaurant they advertised only served breakfast and we were led to believe they did dinners etc, after treking around the city and up the very steep hill to the Sana Rex we wanted a well deserved drink in the bar and our bed (hard and uncomforable as it was) the bar shuts at 11pm as however at 10:40pm when we arrived in we asked for a quick drink before heading to bed and were told no the bar is closed - we pointed out the sign suggesting otherwise & the rude man again just dismissed us with a wave and said it's closed.We had booked the romantic package - lovely...shame the rest of our stay was anything but in our cramped room with rock hard beds & flat pillows! Never again!!
very clean, good prices the breakfast
Lobby shops and swimming pool/fitness area. Excessive noise from the nearby trains, as the window could not close properly, cancelled out the effectiveness of the double glazing.
Luisa, in the souvenir shop, and Mr. Tavares, the bar tender, too many people in the elevator cue
The location was excellent for what I had in mind and the service was courteous and efficent.
Most staff helpful and pleasant, but not everyone. Standard large hotel, surrounded by parking lots and other tall buildings. Close to main rail line with noise. Room is stuffy, smells bad. Furniture old. Fridge does not shut. Linen and towels are old. Carpets dirty.
The location, within the business district and metro nearby. Friendly staff. A hotel of this size should have more lifts. There were only two and waiting time was sometimes a bit long.
Location. The breakfast - poor service, tables not cleared, staff too slow.
Easily reachable by public transport (direct bus from the Airport and a metro station nearby). Breakfast quite OK. Rooms are equipped with older furniture and are overally older.
felt comfortable,clean,attentive staff, near airport food choices for breakfast, tv choices in english,not enough elevators for all the people
Well-trained, multilingual staff. Good choices for breakfast and the late finish at week-ends! Could do with another chair - possibly a folding chair that can be stowed in the limited space. A kettle and some tea/coffee bags in the room, pl.
The wake up call, they made sure we were up on time to catch our plane The mattress, old and uncomfortable
very friendly staff on arrival, very convenient location for exploring the city - close to the start of the city bus tours and handy metro station Not any fault of the hotel but would have been nice to have had a great selection of restuarants in the immeadiate vicinity for the evenings
It's location is quite convenient. The reception staff is obviously not qualified. There was a lack of good will from many people, if some areas are not available why not using the rest the best you can.
The Hotel is excellent on all levels, the Bar and lobby are beautifully executed with a modern and clean look, the bedrooms taking on the same style. Although small the rooms are very comfortable & little touches like electric curtains and beautiful mood lighting all help.Bathrooms are again small but finished to an excellent standard with large shower stall and funky green tiling throughout.
When we've arrived at the hotel the receptionist initiall asked from us to stay in a one room, because yoi didn't have another available. Then after 2 hours we've been advised that it was a mistake and there was another room.
central location, very polite staff, cleanliness. rooms are a bit small, but this is not a major inconvenient.
Comfortable and relaxing hotel conveniently situated for all City Centre sightseeing with excellent Public Transport links. Walking distance approx 20 mins from main City centre. Helpful staff and very good facilities. Could not fault at all.
Access to Lisbon centre & facilities Breakfast only fair. Scrambled eggs cold, bacon greasy, limlted fruit juice range and milk for cereal not cold( typical however for many hotels)
Convenient Location Minor detail but not having hot enough water for tea during the breakfast or not being able to open any window in the room
Convenient location. Not having free wifi is unacceptable these days. Reception staff (young males) were slow and indifferent. The only hotel we stayed in during 5 weeks that rigidly enforced a 2.00pm check -in. ok, but probably would not bother staying again.
very good breakfast we booked twin room and the hotel gived us DBL.Change was made after first night because they havent any twin room immediately.
Extremely friendly and helpful staff, like nowhere else. Thank you very much. Original design and great food (local and Japanese). Spa facilities not working yet (this is brand new hotel).
Excellent hotel. Quality has exceeded expectation. Good atmosphere for rest and work. Good staff in Hotel and especially in restaurant. I like this Hotel and will stay there more.
The bedroom is modern and equipped with the basic facilities. The bed is very comfortable. The hotel is a five minute walk from the metro. The basic double rooms aren't pratical: there are no bed-side tables, no place to hang hand-towels or to place the suitcases. The mini-bar and room-service don't have much to offer. No kettle to boil water for coffee/tea in the bedroom. There is no free internet and no wi-fi at all in the bedroom (we had to take our own cable from the recpetion). The comfort and service provided are far from what is expected from a five-star hotel.
Really elegant and cheap
The bar service - excellent Transport difficult to town centre
Positiv was the free access to the gym and the luggage room. Although new hotel the carpet in the room was very dirty already and there is no effort to clean it proper. We had asked for a wake up call at 5 am and I am glad I did not rely on the hotel as they did not wake us!! The service is lacking behind for a 5 star hotel.
Great Staff. Comfortable beds. Good showers. Rooms although comfortable were quite basic for 5 star clasification. Breakfast was dreadful, especially at â¬20 per person. Cold, congealed cooked food, no bread left with an hour and a half of service left. Burnt pastry.
Close to the airport. The overall condition of the hotel was poor, quite dirty and the rooms (we asked for a change) were quite "beaten up". The carpets were stained, dust everywhere and the bathrooms need a good cleaning with new caulking in around the shower.The staff we found to have "low moral" which may be a direct result from poor management. Which is quite disappointing as some were quite nice. It just seems like the owners of the hotel (who ever they may be) have given up in terms of the basics. Not a 5 star by all means; this hotel needs a big wake up!
The room was very comfortable. Lobby bar service was not up to standard fo the hotel
Clean room, pleasant staff, comfortable bed
Very boring location, rooms are aging, boring and noise isolation poor
friendly intuitive staff, beautifully deigned rooms, good food, good location lack of equipments in the gym
Excellent breakfast. When I requested a view of the castle, the hotel provided us with a room with a wonderful view.
Clean place to rest Wrong directions to find the parking
The attitude of the staff and the central location It seemed odd that you couldn't go from the top of the hotel to the bottom without changing lifts as they are all public floors.
Very impressed. Breakfast wonderful with so much choice. Bar rather overpriced
Excellent rooms, excellent breakfast, good location in nice area, fair rate
Breakfast buffet Location
breakfast safe box no good, not much TV channels
.The ambiance of the hotel was excellent. Due to the contemporary décor.
the decor was very well done.... the energy savings exhibited in the corridors is brilliant - lights dim and activate when you open your door. As with many Wuropean hotels, the lighting level in the public spaces is a bit harsh. It would be nice to see the art highlighted with light and other lighting dimmable. Piano Player was lovely and the perfect end to a trip. Smokers... the beds were rock hard and I would definately recommend the hotel but would caution US travelers the firmness of the bed as we are use to US hotels that offer luxury bed experiences.
Very comfortable and relaxing hotel, 5 mins from airport & Vasco bridge+ short taxi ride to Lisbon centro No
comfortable beds. huge selection for breakfast.
good restaurant...great food...wonderful staff our room faced the highway and was a little bit too noisy for sleeping really well.
I liked the friendly and helpful service espicially getting us to an early flight by making special arrangements
Excellent if you want to see Sporting game
Excelent Hotel !
It was only one night, but we enjoyed it. It's cleaniness and confort.
Location - closest to the airport, 5 min by taxi. Service was not very friendly nor efficient.
music in the lounge
The comfort of the rooms and the possibility to stay in a family room at a good price. The food in the restaurant was excellent and so was the breakfast. The reception staff was great, friendly and very service minded. The service in the restaurant was not as good as you should expect from such a nice hotel. The head waiter was not service minded at all when it came to recommendations of food and wines. His staff was much better so at the end we were quite happy with our dinner.
Night stay for airport
Paying for a not very reliable internet connection, and the fact paying at all for internet these days is a drawback.
Price and location We had a mini-bus and parking near the hotel was not possible
Convenient location, close to the Metro. Very clean rooms and very helpful staff, always there to help.
Good and quiet location. breakfast was good. roomservice. Needs refurbishing. Iron furniture; not safe for small children: sharp edges and corners everywhere! Not very clean; about 5mm dust on topend furniture of the bed! TV very small. Lot of furniture in a small room.
In general the hotel is ok The breakfast was really horrible. I dont know how they managed to add burning taste to scrambled eggs each and every day. If you cant cook eggs, just boil them! The coffee at the breakfast is another disaster! Hotel needs to work on its breakfast
Even if not properly in the centre of the town, it's very close to a metro station ( San Sebastiao, Linea Azul). The staff is very helpfull & the cleaning of the room very good. In the end, everything is fine. To remember also, some good restaurant in the nearby (clube de caca & laurentina).
The staff were very nice and very helpful. The hotel was in a good location and value for money that there was no tea and coffee making items in the room
Location and helpfulness of staff, I also appreciated availability of parking.
The room 6AM arrival of some guests with lots of noise.
Quiet location, easy access to public transport, good breakfast Staff did not seem happy
Location was great, right in front of a metro station. Trying to set the shower's temperature was a nightmare. The breakfast's juice is terrible.
Taking additional fee for child 5 years old nevetherless we asked not to place additional bed. Taking all volume of payment with cancellation of 1 night deposit but deposit have not returned to my credit card yet!
Hotel was new and modern, great pool, breakfast was good and rooms were comfortable Reception staff were quite inefficient
good rooms, good staff
The pool plus the staff were very helpful about connecting rooms and moving the extra bed from 1 room to the other There was a metro strike the day after we arrived. It would have been very helpful if the staff had mentioned this to us on our arrival
reasonably comfortable; quiet neighborhood staff is not really helpful. check out is extremely slow as there was only one inefficient staff there during the rush hours (late morning). No internet service/availability at all.
Hotel was convenient to the downtown area and historic district. Parking was free. There was no gym or hot tub.
I would like to thank the hotel staff for being helpful with their service. It happened to be my birthday during the stay and they served the breakfast to the room without any extra charge. The staff at the front desk even said "Happy Birthday" to me. I was impressed by their thoughtfulness about their guests.
friendlyness of staff - in espesially the lady who served our floor - very helpsome aso. A separate restroom off the reception
The staff were very friendly and heplful. The hotel was clean and very comfortable...we loved the pool and friendly bar service!