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I have coeliac and can only eat gluten-free food. The hotel don't answer my mail about my that, and I have some problems with it at the hotel. We don't speak german and therefore use english abroad, here your staff have some problems.
Location and as last hotel availability. Despite request by booking there are no double beds in the hotel available! Just twin beds wich are not interconnected. Forget to book this hotel as a loving couple, your' ending on the floor!! Can we order a glas of champaign? Sorry Sir the bar is open at 20.00 hours! Holes in small towels and who is concerned on fire security, there is no fire alarm in this hotel or even smoke detectors. So this hotel does not deserve 4 stars but two stars less!! No free WiFi. 250 Euro''s/night are 5 star prices. We are professional travelers
view at the sea rooms don't have a balcony
Everything wast just perfect. Starting by the professionalism and friendliness of the whole staff. I do not understand how a five stars hotel does not have air conditioning!
The staff was very friendly. The hotel was too far from tourist activities and the beach. The car rental was convenient but the contract was not for 24 hours so I had to pay 120 euros for 24 hour us of a car. Very expensive.
Staff very friendly and helpful and good location
good service, quiet place, excellent breakfast small bathroom
situated well out of westerland but turned out to be a good location for restaurants,beaches and bike hire with bus stop nearby Very little english spoken by staff, we were given a room in the roof and being over 6 ft it was difficult to stand up straight in many areas
Very helpful staff, friendly. Helped with locations, taxis, car hire, restaurant recommendations etc. Spoke perfect english - unlike my bad german - so thank you very much and we would love to come back with our son. Nothing - it worked very well and no issues at all.
The spar and pool areas were excellent. The food was excellent. The staff were very helpful and friendly. The cleanliness was good. The smoking in public areas of the hotel eg In the bar and reception areas. Our clothes just smelt of smoke in the room. The pillows could be improved to more comfortable ones. As Enhlish is the International and business language it should be used on all signs and menus etc.as well.
the staff were very attentive and helpful with suggestions. the spa/massage staff were not as friendly as the other hotel staff and did not offer any alternatives when we could not book a massage at the hotel.
The service was outstanding. The room was very comfortable. I would definitly recomend this Hotel.
beautiful, immaculate room and excellent location. Very friendly staff and lovely facilities. I have already recommended this hotel to some German relatives! I only stayed one night because of time pressures, but I did not find anything that was not to my liking--it was a lovely place.
The staff were great (especially the bartender Finn) and it has a very nice wellness area that was never busy. We basically had the place to ourselves! The wanted to charge 1.50 Eur for a map of the island when you already are paying enough for the hotel already.
Rather quiet in the room that looked towards the bacck side, very friendly and helpful staff! official breakfast time was a bit late, since we had to be at the conference at 9am. But thea were so kind, that we could have breakfast at 7.30am already
Comfortable room. Extended hours for breakfast - 8 till 12. Able to sit outside on sunny terrace. Internet in room. No international TV channels. Nothing in English.
We enjoyed our stay because of the location and charning surroundings. The beakfast was excellent and staff most accomodating.We highly would recommend this Hotel to friends. The noise from street holligans yelling at 2 AM in the morning. This happened during both nights of our stay.
The Hotel is very cute, we were in a room with shared bath room. There were like 3 showers available, so more than enough. Free WiFi in the room. And very nice breakfast. Watch Out the hotel is in a pedestrian street so it's tough to find a parking space if you come with a car. Especially during Holyday season
I found the staff helpful and friendly.
Friendly staff. Good internet connection. Interesting view on the pedestrian street life.
Extremely friendly staff, excellent location, marvellous breakfast. And of course the nice building.
Excellent location (ca. 10 mins walk from the station), great views from my room - 2 big windows and balconies (!) with part seaview/part city view, cosy room. Staff very friendly and helpful. Food in the Bierstube was tasty. Overall a positive experience, would stay again. Decor in the room somewhat dated, could do with new carpet and maybe slightly firmer mattress! Breakfast buffet too expensive (I ate out). TV channel guide needs updating as it was completely wrong.
The excellent location. 10 minutes walking distance from Westerland main station, in the centre of the shopping / dining areas and, among the rest, just alongside the beach. The staff was very helpful and friendly.
The beach side comfort. Hotel was ok but to expensive......rooms are pretty old the amenities were average to say the least.
I had a fantastic room with 2 balconys towards the sea and the beach northwards.