Guest reviews
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All Reviews
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Couples
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Families
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Solo
Overall Rating
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9.7 "Terrific location."10.0 "
Near to public transport , according to 100%." 10.0 "100%liked the proximity to sightseeing ." 10.0 "100%liked the proximity to shopping ." 10.0 "100%enjoyed the restaurants & bars nearby ." 9.5 "95% thought it waseasy to get to the train station ." -
9.4 "World class service."9.6 "96% found the
staff to be very friendly ." 9.4 "94% thought theservice was very professional ." 8.5 "85% said thereception staff was great ." 9.1 "91% said theconcierge service was amazing ." 10.0 "Housekeeping was great , according to 100%." -
9.3 "Incredible bar."
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8.8 "Good value."8.5 "85% were
happy with the price of the breakfast ." 10.0 "100% thought it was agreat value ." 7.5 "75% werehappy with the price ." -
7.9 "Good breakfast."8.5 "85% were
happy with the price of the breakfast ." -
6.3 "Internet is average."
Overall Rating
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9.6 "Terrific location."10.0 "
Near to public transport , according to 100%." 10.0 "100%liked the proximity to sightseeing ." 10.0 "100%liked the proximity to shopping ." 10.0 "100%enjoyed the restaurants & bars nearby ." 9.3 "93% thought it waseasy to get to the train station ." -
9.4 "World class service."9.6 "96% found the
staff to be very friendly ." 8.5 "85% said thereception staff was great ." 9.6 "96% thought theservice was very professional ." -
9.2 "Incredible bar."
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8.9 "Good value."8.3 "83% were
happy with the price of the breakfast ." -
7.7 "Good breakfast."8.3 "83% were
happy with the price of the breakfast ." -
6.7 "Rooms are ok."6.2 "For only 62%, the
bathroom was ok ." 6.2 "Cleanliness of the bathroom was average , said 62%." -
6.0 "Internet is average."
Overall Rating
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9.6 "Terrific location."10.0 "
Near to public transport , according to 100%." -
9.4 "World class service."9.6 "96% found the
staff to be very friendly ." 8.7 "87% said thereception staff was great ." -
8.9 "Good value."
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8.7 "Generally very clean."8.7 "87% said
rooms were clean ." -
7.7 "Good breakfast."
Overall Rating
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9.8 "Terrific location."10.0 "
Near to public transport , according to 100%." -
9.3 "World class service."9.7 "97% found the
staff to be very friendly ." -
8.4 "Generally very clean."
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8.0 "Breakfast is good."
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6.5 "Rooms are ok."
Overall Rating
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9.8 "Terrific location."10.0 "
Near to public transport , according to 100%." -
9.4 "World class service."9.6 "96% found the
staff to be very friendly ." 8.7 "87% said thereception staff was great ." -
8.8 "Good value."
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7.6 "Good breakfast."
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6.8 "Rooms are ok."6.1 "For only 61%, the
bathroom was ok ." 6.2 "Only 62% saidrooms were big enough ." 5.4 "Only 54% thought theshower was ok ." -
6.0 "Internet is average."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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7.0review from
very pleasant clean and elegant room and good location
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6.0review from
The concierge, Stephen, was a delight to work with and extremely helpful Hot water not always available and hard to control the heating system
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6.7review from
Staff very welcoming. Evening glass of champagne very nice touch. Breakfast room small but everything nice and fresh.
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8.0review from
The location is excellent for getting into the city, being very near Glouscester road tube station. Also great for Royal Albert Hall and museums. The room was very clean, comfortable and nicely appointed. Very nice bathroom, with a good shower, lovely complimentary toiletries, and the bathrobe and slippers added to our comfort. I loved being able to open the window and look out onto Cromwell road. The hotel is very quiet and we had an undisturbed nights sleep. We found the staff very pleasant and helpful, but unobtrusive. All in all a very pleasant stay, excellent value for that quality in Kensington. We would definately stay there again. No negatives.
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5.3review from
A very comfortable hotel, courteous staff, champagne a nice touch. Breakfast continental - very good.
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7.2review from
Concierge service and the personal attention. We did not like the foam pillows but the hotel replaced them with brand new feather pillows after we asked for them.
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6.0review from
The friendliness of the staff
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7.6review from
Staff was kind, helpful, and accomodating We enjoyed our stay very much, however we feel that the mattress was too firm as well as the pillows.
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5.2review from
Newly decorated, great location
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8.0review from
Everything very kind staff No
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8.0review from
The location is excellent for getting into the city, being very near Glouscester road tube station. Also great for Royal Albert Hall and museums. The room was very clean, comfortable and nicely appointed. Very nice bathroom, with a good shower, lovely complimentary toiletries, and the bathrobe and slippers added to our comfort. I loved being able to open the window and look out onto Cromwell road. The hotel is very quiet and we had an undisturbed nights sleep. We found the staff very pleasant and helpful, but unobtrusive. All in all a very pleasant stay, excellent value for that quality in Kensington. We would definately stay there again. No negatives.
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8.0review from
Everything very kind staff No
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7.0review from
very pleasant clean and elegant room and good location
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6.7review from
Staff very welcoming. Evening glass of champagne very nice touch. Breakfast room small but everything nice and fresh.
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7.2review from
Concierge service and the personal attention. We did not like the foam pillows but the hotel replaced them with brand new feather pillows after we asked for them.
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7.6review from
Staff was kind, helpful, and accomodating We enjoyed our stay very much, however we feel that the mattress was too firm as well as the pillows.
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6.0review from
The concierge, Stephen, was a delight to work with and extremely helpful Hot water not always available and hard to control the heating system
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5.3review from
A very comfortable hotel, courteous staff, champagne a nice touch. Breakfast continental - very good.
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6.0review from
The friendliness of the staff
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5.2review from
Newly decorated, great location
