Pros (+) It was nice new and clean and the staff were great!
Cons (-) Parking fees
3 stars
Holiday Inn Express London - Excel
1018 Dockside Road, London, E16 2FQ, United Kingdom
London, United Kingdom
See location+44 20 3096 5888Photos of Holiday Inn Express London - Excel
Overview
Guests who are on the search for a modern hotel that is located along the water will want to consider the Holiday Inn Express London ExCeL. The property is in a great location that makes it possible to reach many of the most popular destinations in the area whether traveling for business or pleasure. It is also easy to reach public transportation from the property. The hotel is smoke-free, and English, Italian, French, and Spanish are all spoken on the premises.
Guests will be able to choose from an array of rooms at the hotel. There are 204 rooms in all, which feature the modern comforts that travelers want and need. The rooms have blackout shades, a pillow menu, in-room heating and AC controls, an iron and ironing board, private bathroom, hairdryer, coffeemaker, desk, lamp, and free Wi-Fi in all of the rooms.
A complimentary buffet breakfast is available each morning from 7 am to 11 am. Some of the amenities that the hotel can offer include a safe-deposit box at the front desk, luggage storage, a terrace, laundry facilities, meeting rooms, and conference space. Free Wi-Fi is available in some of the public areas, as well.
The Holiday Inn Express London ExCeL is in Docklands and it is only half a mile from the exhibition center. It will also be just a short drive to London Stadium, London Tower, and other areas that travelers might want to visit. Some nearby eateries include Café Creole, Fish & Chips, Lin’s Fish Bar, and The Garden Café.
Amenities at Holiday Inn Express London - Excel
- Restaurant
- Bar/Lounge
- Free Wi-Fi
- Coffee machine
- Business center
- Wi-Fi available in all areas
- Flat-screen TV
- TV
- Free toiletries
- Meeting/Banquet facilities
Basics
- Free Wi-Fi
- Wi-Fi available in all areas
- Internet
- Linens
- Towels
- Fire extinguisher
- Free toiletries
- Smoke alarms
- Heating
- Air-conditioned
- Trash cans
Accessibility and suitability
- Entire unit wheelchair accessible
- Increased accessibility
- Roll-in shower
- Elevator
- Accessible by elevator
- Hypoallergenic
- Adapted bath
- No smoking
- Upper floors accessible by elevator
- Designated smoking area
General
- Window
- Family rooms
- Interconnected room(s) available
- Sofa
- Soundproof rooms
- Soundproofing
- Telephone
- Carpeted
- Storage available
Dining
- Electric kettle
- Snack bar
- Restaurant
- Bar/Lounge
- Kettle
- Coffee machine
- Vending machine (drinks)
- Vending machine (snacks)
Bathroom
- Shower
- Hairdryer
- Toilet
- Toilet paper
- Private bathroom
- Walk-in shower
Services and conveniences
- ATM on-site
- Business center
- Safety deposit box
- Meeting/Banquet facilities
- Tour desk
- 24hr front desk
Media and entertainment
- Flat-screen TV
- Shared lounge/TV area
- TV
Laundry
- Laundry facilities
- Laundry service
- Iron and ironing board
Family friendly
- Cribs available
- Kids meals
- Complimentary breakfast
Parking and transportation
- Parking
- Private parking
Outdoor
- Terrace/Patio
- Garden
Bedroom
- Sofa bed
- Clothes rack
Workspace
- Fax/photocopying
- Desk
Health and safety
- Daily housekeeping
- Safe
Reviews of Holiday Inn Express London - Excel
8.3
Very good
4962 verified ratings
Wonderful
2253
Very good
1133
Good
897
Okay
283
Fair
214
Mediocre
67
Poor
115
Summary of reviews
Guests say
Guests have reported significant issues with service and cleanliness at the hotel, with many describing rude staff and dirty rooms. However, some guests appreciated the good value for price, especially for the location and amenities offered, such as free breakfast and parking. Overall, while there are positive aspects, the negative experiences seem to dominate the feedback.AI-Generated from customer reviews
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Q&A(5)
Tips(10)
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8.3 out of 10
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The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the breakfast options like at the hotel?
Guests can enjoy a complimentary buffet breakfast with a wide variety of choices, and the staff is very attentive and helpful.
How is the cleanliness of the hotel rooms?
The hotel maintains spotless cleanliness, and the rooms are very clean and comfortable, providing a pleasant stay experience.
Is the hotel staff friendly and accommodating?
The staff are friendly, accommodating, and very attentive, ensuring a pleasant and helpful experience for guests.
What can guests expect from the hotel's location?
The hotel is conveniently located with easy access to the city center by metro, and it is very close to the University of East London, providing a useful and accessible location for visitors.
Are there any concerns about the hotel's amenities or services?
Some guests have mentioned concerns about limited breakfast options and the high bar prices, but overall, the hotel offers a clean, comfortable stay with friendly staff and a convenient location.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room with a View
Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the water comes highly recommended.
Consider Public Transportation
The hotel is conveniently located near public transportation, making it easy to access popular destinations in the area.
Be Mindful of Room Size
Some guests found the family rooms to be on the smaller side, especially when using the sofa bed for children. Consider this when booking for a family stay.
Check Breakfast Serving Times
The buffet breakfast is available from 7 am to 11 am, providing a wide window for guests to enjoy their morning meal without feeling rushed.
Parking Consideration
Guests have mentioned that the parking fees can be quite high. It may be worth exploring alternative parking options in the area.
Accessibility Features
The hotel offers increased accessibility with features such as wheelchair-accessible units, roll-in showers, and multi-lingual staff, catering to diverse guest needs.
Nearby Eateries
Explore nearby eateries such as Café Creole, Fish & Chips, Lin’s Fish Bar, and The Garden Café for a variety of dining options within close proximity to the hotel.
Consider Low Season Travel
If looking to avoid crowds, consider visiting in April, which is noted as the low season, offering a potentially quieter experience.
Laundry Facilities
Take advantage of the on-site laundry facilities, especially for longer stays, as several guests found this to be a convenient amenity.
Staff Friendliness
Numerous guests have praised the staff for their friendliness and helpfulness, enhancing the overall guest experience.
Location
1018 Dockside Road, London, E16 2FQ
What's nearby
- East End3.7 mi
- Tower Bridge5.1 mi
- Tower of London5.1 mi
- The Shard5.6 mi
- St. Paul's Cathedral6.1 mi
- Waterloo6.8 mi
- London Eye7 mi
- Strand7.2 mi
- Big Ben7.3 mi
- Palace of Westminster7.3 mi
- Central London7.3 mi
- Charing Cross7.4 mi
Policies
Check-in/Check-out | Check in anytime after 2:00 PM, check out anytime before 11:00 AM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Holiday Inn Express London - Excel
Low season | January |
|---|---|
High season | November |
Average price (weeknight) | $171 |
Average price (weekend night) | $149 |
When to book a room at Holiday Inn Express London - Excel
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
KAYAK's top tips for your stay at Holiday Inn Express London - Excel
FAQs when booking at Holiday Inn Express London - Excel
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Value for money | 8.3 |
|---|---|
Distance to city center | 7.3 mi |
Nearest Airport | London City |
Distance to airport | 0.4 mi |
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