Westbury Hotel

Location

The room was the size of a shoe box. Booked a quadruple room for four people and didn't have room to move around each other without people having to sit on the beds. Mattress on single beds to big for the base so made sleeping uncomfortable. Room also right next to kitchen room B 1 so woken early each morning by breakfast diners chatter and chairs on tile floor. As this room was $250 NZ dollars apart from the location I would highly NOT reccomend.

Nothing

We originally booked a 3 person room. Then changed it to 4 at extra cost. That was fine . One person from our trip dropped out. On check in we asked if possible if we could change back to 3 person room. Staff advised they wish they could but are completely sold out. When we got into our room the door handle broke off. We asked if it could be fixed. She said the maintenence guy was gone home for the day. She had another room... A triple room.. We were like ok. She gave us the key we went the shop and came back then to tell us actually no I have the same room u have now available in the next floor up. The hotel went from being sold out to having two extra rooms available... Very small room especially which what was meant for 4 people. Tiny. Tiny shower. Can't really open the window so it's stuffy Oh they also charged my credit card twice. They did refund it but meant me being over drawn and having to pay fees

No sound insulation, uncomfortable bed, definitely

- Excellent location. South Kensington has tons of museums and good eats - Great price. (But it's definitely no 3-star hotel and should not be rated as such.)

- The room had zero sound insulation: I could hear everyone clearly outside my room, which was unfortunate given its location right next to the breakfast area - The bed was thin, lumpy, and generally uncomfortable.