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Passenger van |
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One location in Los Alamos
One location in Los Alamos
2 locations in Los Alamos
2 locations in Los Alamos
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Reviews
2.0 Poor
Apr 2024
10.0 Wonderful
Nov 2023
10.0 Wonderful
Oct 2022
8.0 Very good
Jun 2021
Pros:
We were able to keep the car longer for a reasonable price. Thank you.Cons:
The ability to pick up the car. Our flight was delayed & there was not an effort made for us to be able to pick up the car before closing at the extraordinary time of 5pm. In the end, we had an extra $30 in Lyft fees to get the car at the airport the next day. Not a great way to start this rental.2.0 Poor
Jun 2021
Pros:
nobody knew how to cancel reservation. Hertz sent me to priceline; priceline sent me to hertzCons:
staff knowing how to handle a reservation6.0 Okay
Dec 2020
Pros:
I liked the car overall, but it had a tire pressure problem. The light kept flashing “check tire pressure”. I had to go to a few places in town and wait for them to check it and it turned out it was 5 or 6 psi below what it should have been!Cons:
I asked the check-in clerk for a 1 pm return on the scheduled date. But he put 12 pm instead. When I called Hertz to ask for an extra hour, they wanted $32 extra (for 1 hour!!!!!). Nobody else does this. Hotels and resorts, all over the world, allow an extra hour without penalty. I was told on the phone I would be granted an extra 1/2 hour because of the tire pressure problem. Nothing else. And at check-out I find I was charged $13.99 for one-half hour. This is ridiculous. With a policy like this, I will NOT be renting from Hertz again!One location in Los Alamos
Filters
Reviews
5.6 Fair
Sep 2020
Cons:
The car we were given was extremely uncomfortable for a short person to drive and drop off via the drop box not very user friendly (no writing utensils available and we didn’t have any with us on vacation)10.0 Wonderful
Jan 2020
Pros:
Staff was greatCons:
Not much could have been better! Excellent rental experience.9.6 Wonderful
Sep 2019
Pros:
staff was super helpful and reassuringCons:
pricing9.6 Wonderful
Jul 2019
Pros:
So great to work with, fast,peasant and friendly. THANK YOU!Cons:
The car had a really weird smell in it. It was barely ok but not bad enough to bring it back...hated the smell!9.6 Wonderful
May 2019
Cons:
They upgraded us to a Suburban and it was easily returned to a different location!10.0 Wonderful
Sep 2018
Pros:
Car was in excellent condition. The whole process was painless. Liked the car Kia Sorrento. Very roomy Perfect for 4 women with luggage!Cons:
NothingOne location in Los Alamos
One location in Los Alamos
One location in Los Alamos
Pick-up location | Los Alamos |
---|---|
Car types | Van, Minivan |
Rental locations | 4 |
Airport locations | 4 |