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Friendly helpful staff. The Hotel had occupancy for a family of four.
The Templo de Agua experience is a MUST - absolutely fantastic, relaxing, vivifying, calming... The spa guide was delightful and even tho' she spoke no english was able to joke with us and get us laughing. Thoroughly enjoyable pleasure. The restaurant was inundated and impossible to get a seat in so we tried the cafeteria which was more like a restaurant - so don't be put off by the name - and the food was excellent. The daytime reception staff were impersonal, surly, rude, overly bureaucratic - the worst we have ever experienced in Spain: if it had not been for the very good points to the hotel, they could have ruined the stay being the first and last impressions of an hotel. They even did not want to take payment until we threatened to depart without paying when suddenly they were able to give us attention. Additionally we were kept awake for more than an hour in the wee small hours by a leaking tap in the room above.
Great Hotel - very upmarket and I got a great Rate at 0nly 60 Euros! Felt a bit out of place as I was on a motorbiking holiday - but hey dont judge a book ny its cover!!! Great location for night before Ferry Trip from Santander to UK.
Very good location fr traveling, Very goof hotel. As we are English we like our cup of tea, their were no facilities in the room and when we got up at 7.30 the receptionist told us we could not get a drink till the cafe opened at 8.30am.
I liked the castle building, the decoration and the atmosphere. I was there onky one night it's not enough time.
breakfast buffet was fantastic
Location and very nice overall a good 4 star hotel !!!!! nothing !
It was bright clean and efficient The beverage self-service at breakfast was very odd
Lovely pool. Cafeteria was a good place for a drink or snack Restaurant was rather gloomy. Noisy church bells and clock on one side (we changed rooms).
Excellent room.Please write at least 15 words No reception or staff on duty.
The hotel is new, the room was well-furbished, the bathroom was clean. Close to the Altamira cave and the town of Santillana. The hotel is just located in a service station of the motorway A-8, so the view from windows was not very amazing...The price for a double room in August was too expensive.
Basic but comfortable hotel Poor location near a gasoline station; quite far from the center of Santillana de Mar (about 5 km); impossible to use the pool, just in front of the station (maybe it would be better to add a fence around it). No phon in the room
Restaurant allowed smoking and not very good either
It had a good shower.. Next to a petrol station, no staff at reception so you had to check in at the garage, rooms cold, breakfast also at the petrol station and not the hotel, quite possibly the worst hotel I have stayed in.
The price was the best for the hotels in this area it was located in a service area close to the motorway. There were no noise but you should take the car for everything
The hotel is relatively new and good furnished. The pool lies on a parking behind a gas station, where truch drivers are resting. Impossible to enjoy the facility. The staff does not speek english at all.
Central localization. It was some noisy
Friendly staff, though the front desk is not staffed all day, but there are always staff at the Petrol Station to help. A fairly decent cafe is available, or a short walk in town will take you to a couple of decent places to eat. Very clean, quiet and safe feeling despite being so close to the motorway.
Closeness to main road and hence ease of finding
Good for a 1 night stop over. The rate quoted Booking.com was higher than that normally charged by the hotel. We were not aware of this until it was pointed out to us by the manager who, without being asked, reduced the price we paid to 60 euros. Full marks for honesty! The location of the hotel is right on the very busy N623 and there were lorries thundering past all day and most of the night. This could be a problem for guests with a front facing bedroom. We were fortunate enough to have a room at the rear.
Excellent for cleanliness, good location, food very good for dinner in the restaurant. Breakfast poor. No choice, you could not select what you wanted, as their was no choice. It was served from behind the bar, no cereals, no buffet style, only toast and cake available.
Friendly service and very good meal both in taste and value
excellent position for anyone travelling north to Santander. Lots of things to see in the village. Good for those who like walking my only two criticisms were staff could not speak English and the ordering of food and ordering of drinks etc had to be done by sign language. Lots of tv channels but not one in English even a news channel would have been better than nothing
Location in countryside, prehistoric caves nearby, choice of eating places in small town Breakfast inadequate