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suite which we booked at The Feathers - very comfortable, plenty of room, and good facilities. Good full English breakfast.
The hotel was way past "shabby chic". The room was very dirty but I did complain and was told this was unusual and have been offered a free stay so I shall see. However the hotel could do with a lick of paint!
The Feathers is ideally placed in the centre of Ludlow which was really helpful as my husband has limited mobility.The staff were superb, friedly respectful and nothing too much trouble. Food was to die for -wonderful and our room was luxurious and spotlessly clean. will certainly visit again. Well Done !! Enjoyed everything!!
The location Parking
Fantastic sized room in keeping with the lovely period property. Bed extremely comfortable and huge bathroom.
The location and character of the building was what i was after.
The friendliness of the staff and the cleanliness The meal we had in the dining room on our first night at the Feathers was extremely disappointing. The meat was very tough and overcooked and although we both ordered lamb I had to ask for a different knife as I was unable to cut through the meat with the cutlery provided.
Central location.Comfortable room.
the restaurant we went to nearby.the reason for our visit.the hotel was only average.geat location. needs modernising.old beds/carpets.needs some money spent on it.
I had seen the hotel from the outside on a previous visit to Ludlow and decided I would like to stay there, Therefore it was the beautiful architecture and sense of history which I liked best. Our room was spacious, clean and tastefully decorated with plenty tea, coffee etc. The breakfast was excellent and staff very friendly and efficient. We had no problem getting a space in the car park. All in all a very pleasant experience. I was very satisfied with everything. However, we would have liked to have dinner in the restaurant but thought it was rather expensive.
Excellent food and staff who seemed to genuinely care about the service they offered.Although the hotel had opened only 10 days prior to our visit, it did not affect our enjoyment.
The ambience abd views A lite bite / bar menu at a more competitive price
Everything - service was excellent, staff were friendly and helpful. Rooms and fodd were high quality
Excellent food, good wine, friendly,knowledgable staff, comfortable bed We did not think that the lounge area was that inviting -
Beautiful house, beautifully renovated with every attention to detail. Food is amazing and staff are lovely.
I enjoyed every aspect of the hotel from the car park to the very helpful staff. Rachel in the evening and at breakfast was great along with the wine waiter. n/a
Large comfortable bed. Walk in shower
Courteous staff and excellent quality accommodation.
the food and attentive starff and the relaxing feel the hotel gave. nothing
Personal touches, such as the home made biscuits & fresh milk for room made Tea and Coffee and friendly staff always willing to help.
The food was pretentious and inadequate. It certainly did not add up to a satisfactory Dinner. On the second evening I went out to eat.
Staff were always polite and helpful. Facilities and food were excellent. There was an easy, relaxed atmosphere which allowed us to unwind in comfortable, warm surroundings.
charming friendly staff. tasteful and comfortable furnishing.
The quality of food was superb, particularly at dinner
We had a very nice quiet room; the complimentary sherry; and the cxonvenience to the town centre Breakfast on our first morning (20 July) seemed a bit chaotic, with people having to ask for things and not getting what they required
Beautiful hotel in beautiful setting. The rooms were very nicely decorated and homely. Staff were very friendly and helpful/
The close proximity to the Castle and Town. The room we used..Castle.. was small and is need of updating as is the rest of the Hotel....in particular all the floors and doors creak....the outside Garden room we were offered was cold...we were subsequently offered an "upgrade" to the Castle room!
Friendliness & helpfulness of staff. Exvellent food, breakfast and dinner. Very nice situation. Not really. Some draught beer or lager would have been nice. Also a floodlight shone into our room all night. It was switched off at our request for the following night.
Nice quiet location with view of the castle. Excellent food. Staff parked in the 'residents only' car park forcing us to park on the street. Not a 'customer friendly' practice.
staff surly and rude.Accused by manager of smoking in room. Nothing said until we got home and a £60 charge taken without authorisatain from from our credit card. When challanged added extra room rate of £195 as he alledge couldn't re book room.I have taken action with bank under data protection act how they could debit my card without authorisation.
The food was excellent and was extremely an example of fine dining. A total lack of atmosphere at dinner. Whilst we understand it's a quietish time of year there was a distinct lack of staff, and I didn't appreciate not being able to get a decent glass of wine in the bar at about five-thirty (I asked for a good Chardonnay and was offered Pinot Awful!) During the very expensive degoustier menu, there was total silence, like being in a church, not conducive to a relaxed and enjoyable meal, I hate eating at a whisper. When one is staying for one night at a total of £300 plus, we were disappointed by the lack of customer care that I would expect to put one at one's ease.
Very pleasant location, quiet, very clean, friendly staff. The food was excellent but the set menu deterred us from eating there for more than one night. The meal was delicious but the full menu was too much (food) for us and at £42.50 per head we did not feel inclined to skip some courses. We would have liked to have been able to order a light meal on some evenings.
Delightful country hotel within easy reach of ludlow. The Degustation menu for dinner was superb and staff always attentive to us. Will definitely stay here again One or two very minor snags in the room which some people might get upset about - but then some people get upset about anything, and I feel it's all part of staying in an old building. Nothing to detract from the enjoyment of the stay
Excellent Hotel, attentive staff and exceptional food and we enjoyed our visit thank you
Very peaceful and relaxing hotel
Staff friendliness. Compulsary to eat in the hotel restaurant for one night over the weekend - albeit a very good restaurant.
as above restricted price range in restaurant
We enjoyed the friendly atmosphere, the beautiful location,and the comfortable rooms Food was excellent but we could not do justice to the menu each night . Would have welcomed a lighter option some evenings
Godd food and beautiful surroundings
A wonderful old style country hotel, decorated to a good standard but leaving many of the orginal features in tact. Lovely new swimming pool complex. A rather limited menu selection