Lugano Hotels

Breakfast buffet.

The breakfast

The elevator was not working always!!!

A quiet and peacfull location ,with very helpfull and friendly owners

The staff is kind.

The room was not the one in the picture. It was old, hot and noisy (with bells that ring every hour, also during the night). The floor is covered with greasy linoleum.

The spacious room & toilet.

Honestly , all was Ok.

very clean.

no faults

Beautiful decor, friendly staff, excellent location

Location and staff made this a great stay even though it was short

Meals served for dinners at the restaurant were really superb by all means.

Advanced charging of the room bill immediately upon our arrival although my credit cards were available to the hotel staff since I'd made the booking via website and this was our second stay at the hotel. That gesture of mistrust made us feel we were not welcome to the hotel.

Beautiful establishment, beautiful view, very helpful and polite staff.

The kitchen closes too early, there is neither restaurant open nor room service after 11pm, so if you come back from a concert or other event after 10:30 there is no way to eat enything, even if you beg the staff for a plate of cheese or a simple snack, there is nothing available. For a hotel of such high category (and price) it is absolutely unacceptable.

- check-in and check-out services were fast and efficient. although we didn't stay in one of those rooms which had garage box attached, parking in the public area of the hotel was convenient and easy to find. bathroom was clean and large. lots of nice facilities for family in the hotel.

- we couldn't open the window as we stayed in the first (ground) floor, so ventilation was a bit of a problem. but the hotel provided a fan in the room so this was fine.

The staff were very helpful and friendly. I liked having a garage for the car to park in.

The room was smaller than was depicted in the pictures - so a little disappointing. The street where they are located is quite busy and had continued traffic noise all through the night.

Everything! The room was spacious and beautifully appointed, the location was excellent with breathtaking views of the lake and the staff was helpful and easy to deal with! We didn't want to leave.

Not a thing

Beautiful views, close to the city center for shopping, nice outdoor pool

The dinner menu and food was very average

Great place for the money. No issues what so ever.

The location is excelent for exlporing the city and also the areas nearby. The public parking garage is also very close to the hotel.

The staff was not very friendly and helpfull. The incline located just next to the hotel was quite loud. We had to close our windows during the night because of the noise.

The staff were so friendly, polite and attentive. The room was delightfully comfortable and the view of the lake and mountains is still with us!

Watching the moon reflection on the lake, as we dtrank a glass of wine in the Hotel bar - beautiful.

All perfect.

It rooms were very calm and quiet. The beds were comfortable.

The breakfast could have been a bit more interesting, considering their lunch and dinner menu is rather pricey and gourmet.

The Hotel is clean, the staff is nice in general. But like all in Switzerland, value for money is quite low. Hotel is expensive for the quality it serves.

They should improve the quality in the breakfast. In Switzerland, you should eat at least better cheese which is a world famous country with its cheese.

Room was spacious and comfortable. General appearance was lovely. Staff was extremely polite and helpful.

Very light colored carpet - showed dirt

Beautiful hotel with goo views of Lake Lugano.

he room was a little small for the money.

The view is outstanding, and the design of the hotel as well.

Nothing. Great vacation.

Nice staff and clean and have a/c

Beautiful location, walking distance to the centre of Lugano.

The Residence is separate from the actual hotel and therefore cheaper.

Grounds were very nice. Rooms were very clean. Restaurant staff were very friendly and provided very good service.

It's well maintained but a bit outdated.

Convenient way to the lake and city center

Nothing

Breakfast was good and quite varied. Room was clean and appeared recently renovated. Position is great, very close to Lugano city center and yet easy to reach if you come there by car

Staff quite rude and unkind, especially at the bar, with few exceptions. Air Conditioning system impossible to set at the right temperature. In general, not really what one would expect from a four-stars hotel.

I enjoyed the atmosphere of the hotel and liked the beautiful lakeview and the cleanlliness of the hotel.

Nothing

Very good recertion, up-grade room with beutifull lake viewnone

none

lake view&staff

hotel furnitchr old style need to renew need more stuff one lady only woprk 4 resipshion restrent room service &nobody to carry bags

The location is very good, in front of the lake.

Very old Hotel and noise, you can hear the noise from the street and from the restroom of other rooms. In general not a very nice experience, despite the fact we didn't have any specific problem.

It was beautiful, clean, and the staff was super helpful.

The room was cold at night. Perhaps a heating system needs to be in place?

It was very, very close to the train station. It was decently priced. Our room had a sink. The temperature of the room was comfortable.

It was noisy due to its proximity to the train station and the other guests were raucously noisy until at least midnight. (We're talking screaming, running, and generally loud conversations.) We had a crying baby next door and we were above the dinning room. The train noise started at 5am. The showers closed at either 10pm or 11pm. The beds were two twins pushed together.

I got an update.Traveling as single woman it is nice to have a double room.

the location accessible from main train station and the lake, park and shops. Nice view from the windows.

The breakfast could be better. The price could be more affordable.

location was central to shopping area and next to the lake, hotel was clean, staff were friendly

rooms were dark and small, breakfast was poor selection, no wireless in rooms

WiFi in the Lobby did not work

Conveniently located. Friendly staff. Good breakfast. Clean rooms.

The staff were nice, they answer any doubts and questions kindly and gave us good recommendations.

The breakfast included in the price was the same thing every day, maybe they could variate the menu at least every third day.

Nice and modern furniture in the apartment. Big and clean. The food in the restaurant was good.

Old style furniture in the main lobby and restaurant. No easy internet access

The value for money was excellent as this is a fully-equipped apartment with separate and generously-proportioned rooms.

Pleasant proprietors personally serving on reception. 10 minutes walk to lakeside. Parking outside on two levels. New comfortable bed. Good shower, but a little difficult to enter. Good evening meal. Adequate and good quality breakfast with variety of breads and cheeses, plus fresh juices. Free use of ancient pc for internet. Breakfast on terrace very pleasant. Underground parking also available. Will be ideal for new Congress Centre when it is finished. Nr. funicular and main railway. 10 minutes walk to Lake.

Pillowcases were huge, which meant feathers went flat. Very tight wc. No hand rail in Shower, even though it is difficult to enter. Food very salty in restaurant. Breakfast bit boring, same every day. Furnishings generally very old - chest of drawers fell apart. Public areas need refurbishing.

Very Clean hotel, very pleasant and helpful staffs

Very friendly staff and, something remarkable: no need for a password to use the - unlimited - Internet. Something worth mentioning and, I hope, a sign of things to come in the hotel sector in general.

The room I had was a bit tight.

One of the staff was excellent. Parking free.

Small room with a sink that could not be used well for shaving/washing face.

Location and price.

got upgraded to a top floor suite, rooms were very spic and modern and attention to detail was exquisite.