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Staff were lovely, very friendly . Rooms clean Rooms too small - bedding - old lumpy duvet needs replacing Bathroom - tiny - shower head broken
Staff were very nice Shower was faulty and to small so flooded the bathroom
I would just like to thank you for the hospitality shown to me and my colleagues on our stay at yuor hotel last week, I would definitely recommend you too any persons who are asking for a top class hotel within the luton area, all meals were of an above average and really enjoyed by all and accommodation is of a high standered, No bad experiences
we had free food as the meal took so long to cook. The food was tasty.the landlord was kind enough to collect us when we could not find the location. The barmaid/waitress was friendly The bed was terrible we could feel the springs through the sheets. I could hear the man next door snoring. The room has no way to get fresh into it.I know you get what you pay for but this was not good place to get a restful night before an early flight, I was exhausted the next day.
Proximiy to Luton airport. The room was far too cramped to fit 3 adults. They had run out of food to give the same sized continental breakfast for each guest.
Absolutely nothing The room was dirty and tiny the bed was very uncomfortable if this was the last hotel on earth I would go camping without a tent in november.this hotel is the worst I have stayed in avoid it like the plague.
The bar. Room wasn't clean. Breakfast consusted of cornflakes in the room and UHT milk. Mattress was uncomfortable. Walls paper thin, kept awake by snoring and phone calls next door.
Friendly staff, clean room,everything as it should be Cold room, acsses bad with luggage, no smocking
Excellent atmosphere :) Very quiet. Overall, excellent price for a quaint pub in Luton! Mattress was a little springy..:)
Value for money evening meal. Cheap. Blocked shower with 'gunge' coming up from the waste pipe. Blocked toilet. Bad smell. ONe light fitting removed and bare wires hanging down. Basic breakfast served in room with no tables or trays to eat from - had to perch on end of bed.
The food was ok in the pub next door Rooms run down and need refurb, need new tv's
Price, cleanliness of room and quality of breakfast served Receptionist stood outside the hotel smoking! Only 4 channels available on tv
the food on offer in the restuarant was excellent. especially the carvery everyday
Friendly and helpful staff
Close proximity to meeting the next day. Arrived too late to have dinner, not offered any other food as substitute. Had 1/2" thick pillow & told no other additional pillows available. Room so small it was like sleeping in a cupboard. Breakfast cooked all at once so fried eggs looked as if kept warm for the previous 2 hours - asked for a fresh egg to be cooked but told that was not possible. My stay was altogether a bad experience.
Upon arrival, the hotel had not booked the correct number of rooms for my party. They admitted this was due to an internal administrative error (not related to www.booking.com). After a 10 minute wait in reception they managed to find a spare room which we could utilise. However, just after midnight, a woman let herself into this room where one of my party was asleep in bed insisting it was her room. My friend attempted to call reception to try and sort the matter out but there was no response. When this matter was raised with reception the following morning, no explanation was offered and we received no apology.
The location was good for Dunstable and the surrounding area, security cameras gave confidence that the car parking facilities were safe. The hotel fire escape doors at the rear of the building were often left open, this did not give confidence that access to the rooms was restricted to guests only, poor security.
Standard of room for price paid, ease of parking and access. Simple booking in procedures and also check out. Standard of catering at breakfast and dinner was not as good as when I stayed before.Prefer buffet breakfast although service staff were very giood
Receptionist was really helpfull, organisied taxi for early in the morning and iron & iron board so that I could press my clothes Bar stuff unhelpfull- arrived at 9,02pm but while they had food on Display I was told the kitchen was closed. Best offer was to ring a "take-away"!!!!!!!!!!
The rooms are very nice, clean, facilities good. Bright and airy, plenty of parking. No problems what so ever!!!! Breakfast could be worked on....slightly unorganised...but ok.