food was cold for all three days told staff nothing happen
3 stars
Best Western Plus InnTowner Madison
Photos of Best Western Plus InnTowner Madison
Overview
The Best Western Plus InnTowner Madison is comprised of 176 guest rooms with pillow top mattresses, 42-inch flat screen televisions, stone walk-in showers, refrigerators, and microwaves. Located in the heart of Madison, you are sure to feel right at home while you are here at the Best Western Plus InnTowner Madison. Our convenient location, close to downtown and the University of Wisconsin - Madison Campus, allows for quick and easy access to a wide variety of destinations in Madison. In addition, our residential neighborhood setting provides a sense of calmness while you are visiting. Our free hotel shuttle service gets you where you need to go with ease. Guests appreciate quick, effortless access to Madison area hospitals, college campuses and athletic events, as well as Madison's popular visitor destinations. Start your day off right by enjoying downtown Madison's most extensive free hot breakfast buffet. Other key hotel features include: free high-speed wireless internet, free parking (one vehicle allowed per room), heated indoor pool and whirlpool, fitness center, 24-hour business center, Keurig® coffee machines, grab-n-go food market, and restaurant-cocktail lounge. Whether you are traveling for business, visiting friends or celebrating a special family event, count on the Best Western Plus InnTowner Madison to provide the best overall value so you are sure to be completely satisfied. Management reserves the right to refuse to provide accommodation to persons less than 18 years of age unless accompanied by a parent. Identification is required at check-in.
Latest deals for Best Western Plus InnTowner Madison
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, not including taxes and fees
Amenities at Best Western Plus InnTowner Madison
- Snorkeling
- Indoor pool
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Free parking
Things to do
- Bicycle rental
- Fishing
- Board games/puzzles
- Golf
- Canoeing
- Cycling
- Scuba diving
- Archery
- Diving
- Snorkeling
- Bingo
- Skiing
- Cooking classes
- Horse riding
- Windsurfing
- Hiking
Basics
- Wi-Fi available in all areas
- Internet
- Fire extinguisher
- Free toiletries
- Smoke alarms
- Heating
- Air-conditioned
- Free Wi-Fi
- Linens
- Towels
- Shampoo
- Body soap
- Towels/sheets (extra fee)
- Trash cans
- Conditioner
Services and conveniences
- ATM on-site
- Business center
- Wake-up service
- Concierge service
- Meeting/Banquet facilities
- Mini-market on site
- Room service
- Key access
- Key card access
- Express check-out
- 24hr front desk
- Conference rooms
- Safety deposit box
Dining
- Grocery deliveries
- Packed lunches
- Special diet menus (on request)
- Restaurant
- Bar/Lounge
- Food can be delivered to guest accommodation
- Snack bar
- Breakfast in the room
- Vending machine (drinks)
- Vending machine (snacks)
- Dining table
General
- Family rooms
- Interconnected room(s) available
- Lockers
- Ski storage
- Storage available
- Fireplace
- Seating area
- Sofa
- Telephone
- Carpeted
- City view
Accessibility and suitability
- Entire unit located on ground floor
- No smoking
- Designated smoking area
- Increased accessibility
- Roll-in shower
- Elevator
- Accessible by elevator
- Upper floors accessible by elevator
Bathroom
- Hairdryer
- Bathrobe
- Private bathroom
- Shower
- Shower cap
- Toilet
- Toilet paper
- Walk-in shower
Media and entertainment
- Flat-screen TV
- Cable or satellite TV
- Radio
- Shared lounge/TV area
- TV
- Smartphone dock
Kitchen
- Kitchenette
- Microwave
- Tea/coffee maker
- Refrigerator
- Coffee machine
Parking and transportation
- Free parking
- Private parking
- Shuttle service (free)
- Airport shuttle
Bedroom
- Socket near the bed
- Alarm clock
- Sofa bed
- Wardrobe or closet
Family friendly
- Kids meals
- Kid-friendly buffet
- Indoor play area
- Complimentary breakfast
Laundry
- Laundry facilities
- Laundry service
- Iron and ironing board
Pool and spa
- Hot tub
- Indoor pool
Workspace
- Fax/photocopying
- Desk
Fitness
- Aerobics
- Fitness center
Outdoor
- Terrace/Patio
Health and safety
- Safe
Reviews of Best Western Plus InnTowner Madison
8.7
Very good
553 verified ratings
Wonderful
317
Very good
119
Good
49
Okay
28
Fair
19
Mediocre
9
Poor
12
Summary of reviews
Guests say
Guests appreciated the great location, comfortable beds, and good breakfast options. However, many reviews highlighted issues with rude staff, slow service, and problems with room assignments and cleanliness in some areas.AI-Generated from customer reviews
Reviews(3)
Q&A(5)
Tips(10)
Sort by:Most recent
Score by provider
8.7 out of 10
304 reviews
8.7 out of 10
112 reviews
7.2 out of 10
5 reviews
8.6 out of 10
3 reviews
All reviews
Pros (+) Nice beds.
Cons (-) Bathroom looks super used/old and dated. Hot Tub was out of service.
Pros (+) The room, the highland club, were very nice. The staff (Tamika) was very helpful and accommodating. Funny too. Angie the bartender was also nice.
Cons (-) Though free, the breakfast buffet was not organized and food wasn't brought out quickly enough to keep up with the demand. Had to wait for a clean table and silverware.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the hotel's unique amenities?
The hotel offers a variety of unique amenities such as a free shuttle service, complimentary breakfast, and a lovely restaurant conveniently located inside the hotel.
Is the hotel suitable for families?
Yes, the hotel is family-friendly and offers amenities such as kids' meals, a kid-friendly buffet, and an indoor play area.
What can guests expect from the hotel's cleanliness?
Guests can expect a clean and modern hotel with friendly and professional staff, as well as nicely appointed rooms.
How is the hotel's customer service?
The staff is very welcoming and provides great customer service, greeting guests in passing and offering assistance when needed.
When is the best time to visit the hotel?
The high season is in May, offering a great opportunity to enjoy the hotel's location and amenities, while the low season is in March.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Book a Room with a View
Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the fountain comes highly recommended.
Take Advantage of the Free Shuttle
The hotel offers a free shuttle service within a 2-mile radius, making it convenient for guests to explore nearby attractions without the hassle of driving and parking.
Consider Room Location
Guests with mobility concerns suggested requesting a room closer to the elevator, as the hotel's layout may require a bit of walking, especially for those with accessibility needs.
Check for Hot Tub Availability
Before booking, it's advisable to inquire about the availability of the hot tub, as some guests experienced disappointment due to its out-of-service status during their stay.
Plan for Parking
Several guests mentioned that the parking lot can get full, so it's recommended to arrive early or consider alternative transportation options if parking availability is a concern.
Request Room with Updated Bathroom
Some guests expressed dissatisfaction with the dated bathroom facilities, so it may be beneficial to request a room with a modernized bathroom upon booking.
Enjoy the Complimentary Breakfast
Many guests appreciated the quality and variety of the complimentary breakfast, making it a worthwhile perk to start the day off right.
Utilize the Shuttle for Hospital Visits
For those visiting the nearby hospital, the hotel's shuttle service was highly praised for its convenience and accessibility.
Inquire About Maid Service
Some guests experienced issues with maid service, so it's advisable to confirm this service upon check-in to ensure a comfortable stay.
Consider Booking Directly
A few guests mentioned finding better rates by booking directly at the front desk, so it may be worth inquiring about available promotions or discounts.
Location
2424 University Avenue, Madison, WI 53726-3811
What's nearby
- Camp Randall Stadium0.8 mi
- University of Wisconsin-Madison0.8 mi
- Henry Vilas Zoo1.2 mi
- University of Wisconsin Armory and Gymnasium1.5 mi
- Kohl Center1.6 mi
- State Street1.8 mi
- University of Wisconsin–Madison Arboretum1.9 mi
- Madison Museum of Contemporary Art1.9 mi
- Overture Center for the Arts2 mi
- Hotel Loraine2.1 mi
- Wisconsin Statue2.2 mi
- Wisconsin State Capitol2.2 mi
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Best Western Plus InnTowner Madison
Low season | January |
|---|---|
High season | October |
Average price (weeknight) | $233 |
Average price (weekend night) | $413 |
When to book a room at Best Western Plus InnTowner Madison
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
KAYAK's top tips for your stay at Best Western Plus InnTowner Madison
FAQs when booking at Best Western Plus InnTowner Madison
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Value for money | 8.5 |
|---|---|
Distance to city center | 1.3 mi |
Nearest Airport | Madison Truax Field |
Distance to airport | 6.4 mi |