Pros (+) Staff friendliness and professionalism, location, room size, quietness
Cons (-) Heating too high, expensive breakfast
4 stars
Emperador
Photos of Emperador
Overview
Located right in the heart of Madrid is Spain is the Hotel Emperador. Travelers who want all the city has to offer at their fingertips will find this 4-star hotel delivers that. Much of what they’ll want to do can be easily walked to.
Hotel Emperador has 232 guest rooms. There are standard single, double, and triple rooms. There are club level rooms, club premium rooms that have been recently renovated and have city views, rooms with private terraces, large junior suites, and two special suites—Suite Emperador with the most exclusive amenities and Suite Emperatriz for a royal-like stay. All rooms have climate control, soundproofing, private bathrooms, TVs with satellite channels, desks, and free WiFi.
The hotel houses a lounge bar, a poolside bar, a coffee shop, a snack bar, and there is room service available during specified hours. Guests can have breakfast for a fee, as well. The neighborhood this property is located in has many restaurants. There are hundreds within a third of a mile away. Some that are popular include Pizza 3Cruces, Steakburger Arenal, Restaurants Algarabia, and Mawey Taco Bar – Gran Via.
Hotel Emperador has a stunning terrace that is known for its incredible vantage point to view the city. Located on the 10th floor, guests will have a view like no other in the city. There are seating areas, a pool, a bar, and so much more to enjoy. Other things to see around Madrid include the Royal Palace, Plaza de Espana, Almudena Cathedral, Puerto del Sol, and Thyssen-Bornemisza National Museum. There are many thing to do for all who make a visit to Madrid, Spain.
Latest deals for Emperador
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, not including taxes and fees
Amenities at Emperador
- Outdoor pool
- Fitness center
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Business center
- Wi-Fi available in all areas
- Flat-screen TV
Basics
- Free Wi-Fi
- Wi-Fi available in all areas
- Internet
- Towels
- Fire extinguisher
- Free toiletries
- Shampoo
- Smoke alarms
- Heating
- Body soap
- Air-conditioned
- Conditioner
Services and conveniences
- Business center
- Wake-up service
- Concierge service
- Safety deposit box
- Currency exchange on-site
- Meeting/Banquet facilities
- Room service
- Tour desk
- 24hr front desk
Bathroom
- Shower
- Shower cap
- Bathtub
- Hairdryer
- Toilet
- Toilet paper
- Bathrobe
- Private bathroom
Dining
- Electric kettle
- Minibar
- Snack bar
- Bar/Lounge
- Tea/coffee maker
- Kettle
- Food can be delivered to guest accommodation
- Coffee machine
Pool and spa
- Rooftop pool
- Massage
- Pool bar
- Outdoor pool
- Sauna
- Pool with a view
General
- Slippers
- Soundproof rooms
- Telephone
- City view
- Storage available
Media and entertainment
- Radio
- Flat-screen TV
- Cable or satellite TV
- TV
Accessibility and suitability
- Increased accessibility
- Elevator
- No smoking
Laundry
- Laundry facilities
- Ironing service
- Laundry service
Parking and transportation
- Parking
- Shuttle service (additional charge)
Outdoor
- Terrace/Patio
- Balcony
Workspace
- Fax/photocopying
- Desk
Family friendly
- Babysitting or child care
- Cribs available
Health and safety
- Daily housekeeping
Fitness
- Fitness center
Reviews of Emperador
8.7
Very good
6985 verified ratings
Wonderful
3727
Very good
1510
Good
936
Okay
340
Fair
258
Mediocre
115
Poor
99
Summary of reviews
Guests say
Guests appreciated the hotel's great location and cleanliness, particularly noting the proximity to attractions and the well-maintained rooms. However, several reviews highlighted issues with service, including slow check-in and poor communication. Overall, while many enjoyed their stay, some guests experienced significant dissatisfaction with the service provided.AI-Generated from customer reviews
Reviews(3)
Q&A(5)
Tips(10)
Sort by:Most recent
Score by provider
8.7 out of 10
87 reviews
All reviews
Pros (+) -The location was great -Staff was very helpful -The pool and roof deck were amazing -Hotel was very clean
Cons (-) -The wifi was slow and it had a two device limit -The room was somewhat small
Pros (+) Only the pool is the only big pool in Gran via sed the is open till 9 pm when summer time in Madrid is light till 11 pm
Cons (-) First when I arrive after long fly from New York the told me the room no ready I bin waiting from 9 am till 2:30 pm service sooo slow line for the front desk is over size waiting and the worst the don't speak English well , when I get the room finely it was look sooo different from the pic and so small that I was can move there I sleep I wake up and I cancel all my rest of the stay in this hotel a...
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The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the standout amenities of the Hotel Emperador?
The Hotel Emperador offers a stunning rooftop terrace with a pool, a bar, and incredible city views. Additionally, guests can enjoy a lounge bar, poolside bar, coffee shop, and room service during specified hours.
What can guests expect from the rooms at Hotel Emperador?
The hotel provides a variety of room options, including standard single, double, and triple rooms, club level rooms, club premium rooms with city views, rooms with private terraces, large junior suites, and two special suites. All rooms feature climate control, soundproofing, private bathrooms, TVs with satellite channels, desks, and free WiFi.
What is the best time to visit Hotel Emperador?
The low season is in February, and the high season is in August. Visitors can expect a great experience during these times, with the opportunity to enjoy the stunning rooftop terrace and swimming pool, as well as the hotel's excellent staff and perfect location.
How is the cleanliness and service at Hotel Emperador?
Guests can expect clean and comfortable facilities with excellent staff service. The hotel is situated in the heart of Madrid, offering a central location for easy access to attractions and shopping.
What dining options are available at Hotel Emperador?
Guests can enjoy a variety of dining options, including a snack bar, lounge bar, poolside bar, and coffee shop. Breakfast is available for a fee, and the neighborhood offers numerous popular restaurants within a short distance from the hotel.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room with a View
Several guests recommended choosing a room with a city view or a private terrace for a more enjoyable stay.
Explore Nearby Dining Options
Guests suggested trying out nearby restaurants such as Los Entendidos for churros and El Jamon for meals, providing convenient dining options close to the hotel.
Enjoy the Rooftop Terrace
Make sure to visit the stunning rooftop terrace with a pool and bar, offering incredible city views and a relaxing atmosphere, as recommended by many guests.
Consider Room Noise Levels
Some guests mentioned that rooms facing the street or with noisy corridors could be less peaceful, so it may be beneficial to request a quieter room during the booking process.
Check for Room Updates
While some guests found the rooms comfortable, others mentioned that the decor felt dated, so it's advisable to inquire about recently renovated rooms for a more modern experience.
Take Advantage of the Central Location
The hotel's central location on Gran Via makes it convenient for exploring the city, accessing the metro, and visiting nearby attractions, as highlighted by numerous guests.
Be Mindful of Breakfast Expectations
A few guests expressed disappointment with the breakfast, so it's worth considering alternative breakfast options within the neighborhood.
Plan for Elevator Wait Times
Due to limited elevators, guests recommended allowing extra time during peak hours and check-out times to avoid delays.
Address Room Maintenance Concerns
Some guests encountered issues with room amenities such as temperature control and water pressure, suggesting the importance of promptly reporting any maintenance issues for resolution.
Secure Valuables During Loading
Guests advised being cautious when loading luggage into vehicles due to the busy corner location, recommending extra vigilance to prevent theft.
Location
Gran Via 53, 28013 Madrid
What's nearby
- Teatro Real0.3 mi
- Plaza de Espana0.3 mi
- Plaza de Oriente0.3 mi
- Madrid City Centre0.3 mi
- Puerta del Sol0.4 mi
- Plaza Mayor0.4 mi
- Palacio Real de Madrid0.4 mi
- Principe Pio0.5 mi
- Plaza de Santa Ana0.6 mi
- Teatro Español0.6 mi
- Plaza de Cibeles0.8 mi
- Museo del Prado1 mi
Policies
Check-in/Check-out | Check in anytime after 2:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Emperador
Low season | February |
|---|---|
High season | July |
Average price (weeknight) | $295 |
Average price (weekend night) | $314 |
When to book a room at Emperador
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
KAYAK's top tips for your stay at Emperador
FAQs when booking at Emperador
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Value for money | 8.2 |
|---|---|
Distance to city center | 0.5 mi |
Nearest Airport | Madrid Barajas |
Distance to airport | 8.5 mi |
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