BYPILLOW The Citadel

The hotel is marvellously located between Plaza Mayor and Opera, with the amazing San Miguel market just two minutes away. It's a fabulous buzzing area, and the location is excellent, close to many main Madrid attractions.

The rooms are clean, modern, and comfortable. They are surprisingly comfortable for their category, with nice beds and a great staff. The hotel also offers a big and comfortable room with an excellent location.

The hotel provides a password to enter the hotel and room, which offers a perfect sense of security. Additionally, the rooms come with a kettle, coffee, and biscuits, providing a nice extra bonus for guests.

The staff are very friendly and accommodating, with a helpful and smooth check-in process. They are also very friendly and speak English well, providing excellent service to guests.

The hotel offers great value for money, with a good price for the city center. It is a great last-minute price and a nice location, making it a fantastic choice for visitors.

Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the fountain comes highly recommended.

The hotel's location is highly praised for its proximity to major attractions, metro stations, and the San Miguel Market. Guests found it convenient for exploring the city on foot.

Some guests noted that the building can be noisy, especially if you are a light sleeper. It may be beneficial to request a quieter room or bring earplugs if noise is a concern.

Reception is only manned from 2 pm to 10 pm, so if you need to leave luggage early in the morning, it's advisable to speak with the cleaner who arrives around 10 am for secure storage.

Guests appreciated the in-room facilities such as the kettle with tea, coffee, and biscuits, as well as the availability of a steamer. Checking for these amenities in your room can enhance your stay.

The hotel is situated on one floor of a building that also contains private flats. Some guests found the shared entrance and noise from other residents to be a downside, so it's worth considering if this is a concern for you.

Several guests mentioned issues with bathroom odors and drainage. It may be helpful to inquire about the condition of the bathroom or request a room inspection upon arrival.

Guests appreciated the convenience of keyless entry to the hotel and rooms. This feature can make access easier and more secure during your stay.

Some guests mentioned receiving room upgrades, so it may be worth inquiring about any available special offers or upgrades during the booking process or at check-in.

The hotel's location offers a variety of dining choices nearby, including restaurants, bars, and coffee places. Exploring these options can enhance your overall experience.