Pros (+) Top notch for a European hotel in terms of cleanliness and design. The location is not ideal, but taxis were easy to come by. Architecturally it's stunning.
Cons (-) The rooftop pool is subpar (tiny) and has woefully inadequate seating.
5 stars
Hotel Urban,a Member of Design Hotels
Photos of Hotel Urban,a Member of Design Hotels
Overview
Providing an outdoor pool, a Jacuzzi and a rooftop terrace, Hotel Urban Madrid is close to nearby attractions, including Gran Via, Plaza Mayor and Museo del Prado. A short walk from Atocha Metro Station, the hotel's convenient setting makes it an ideal place to stay while in Madrid.
Those staying at Hotel Urban Madrid are invited to take advantage of the relaxation amenities, which include a Turkish steam bath. Convenient services include an express check-in/check-out feature and a luggage storage facility. A tour desk is in-house and Sol Metro Station is minutes away on foot, making it convenient for guests to explore the local area and its attractions.
Recently refurbished, the hotel has 96 chic rooms. Ironing facilities, a mini bar and wireless internet access can also be found in each.
Hotel Urban Madrid's on-site cocktail bar offers guests an ideal spot to relax with a beverage. Each evening, guests are welcome to enjoy a drink in the comfortable lounge bar. There is also the added advantage of an on-site restaurant.
The position of the hotel allows easy access to many tourist attractions by foot. La Latina and Plaza de Cibeles are within walking a distance.
Latest deals for Hotel Urban,a Member of Design Hotels
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, not including taxes and fees
Amenities at Hotel Urban,a Member of Design Hotels
- Outdoor pool
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Coffee machine
- Business center
- Wi-Fi available in all areas
- Flat-screen TV
General
- Seating area
- Slippers
- Inner courtyard view
- Sofa
- Solarium
- Soundproof rooms
- Soundproofing
- Telephone
- City view
- Storage available
Services and conveniences
- Conference rooms
- Business center
- Concierge service
- Safety deposit box
- Currency exchange on-site
- Meeting/Banquet facilities
- Room service
- Tour desk
- Express check-out
- 24hr front desk
Pool and spa
- Rooftop pool
- Pool bar
- Spa
- Hot tub
- Outdoor pool
- Plunge pool
- Pool with a view
- Steam room
Basics
- Free Wi-Fi
- Wi-Fi available in all areas
- Internet
- Fire extinguisher
- Free toiletries
- Smoke alarms
- Heating
- Air-conditioned
Dining
- Minibar
- Packed lunches
- Restaurant
- Bar/Lounge
- Breakfast in the room
- Food can be delivered to guest accommodation
- Coffee machine
Media and entertainment
- Flat-screen TV
- Cable or satellite TV
- Streaming service
- TV
- DVD player
Accessibility and suitability
- Pets allowed on request. Charges may apply.
- Increased accessibility
- Elevator
- No smoking
- Designated smoking area
Bathroom
- Bathtub
- Spa bath
- Hairdryer
- Bathrobe
- Private bathroom
Parking and transportation
- EV charging station
- Parking
- Airport shuttle
- Private parking
Laundry
- Laundry facilities
- Ironing service
- Laundry service
Workspace
- Fax/photocopying
- Desk
Health and safety
- Daily housekeeping
- Safe
Outdoor
- Terrace/Patio
Family friendly
- Babysitting or child care
Fitness
- Fitness center
Reviews of Hotel Urban,a Member of Design Hotels
8.9
Very good
1869 verified ratings
Wonderful
1226
Very good
300
Good
152
Okay
78
Fair
47
Mediocre
26
Poor
40
Summary of reviews
Guests say
Guests generally appreciated the hotel's great location and exceptional service, with many praising the staff's friendliness and helpfulness. Cleanliness and design were also highlighted positively, although some guests noted issues with noise levels between rooms and the size of the gym and pool. Additionally, there were comments about the room size and comfort of the beds, indicating that improvements could be made in these areas.AI-Generated from customer reviews
Reviews(2)
Q&A(5)
Tips(10)
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Score by provider
8.9 out of 10
447 reviews
9.1 out of 10
5 reviews
9.4 out of 10
2 reviews
All reviews
Pros (+) As other people have said, it is the staff at this hotel that were really great and I have told people about it that I would not normally tell or make comment to. If all hotels used this one as an example of how to deal with customers from the point you enter it, travelling would be a lot more pleasant. It is the little things that they do so well and always cheerfully, they respond, they are good...
Cons (-) The size of the gym and the pool!!
Read more
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the highlights of the hotel's amenities?
The hotel offers an outdoor pool, a Jacuzzi, a rooftop terrace, and a Turkish steam bath. Guests can also enjoy the on-site cocktail bar, restaurant, and bar/lounge.
How is the quality of the beds at the hotel?
Guests have praised the hotel for its comfortable and spacious beds, ensuring a good night's sleep during their stay.
Is parking available at the hotel?
The hotel provides parking, including private parking and an EV charging station, offering convenience for guests with vehicles.
What can guests expect from the hotel's food quality?
Guests have enjoyed the excellent food quality, with particular praise for the breakfast, cocktails, and the variety of dining options available.
How is the cleanliness and customer service at the hotel?
The hotel has been commended for its very clean and stylish facilities, as well as for its friendly and helpful staff who consistently provide high-quality service.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room with a View
Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the fountain comes highly recommended.
Consider Room Layout
Some guests found the layout of the duplex room to be less practical, with the small living area on the mezzanine making access to the upstairs less frequent. Consider this when selecting a room type.
Check for Noise Levels
A few guests noted that the rooms can be noisy, so light sleepers may want to inquire about quieter room options or consider bringing earplugs.
Explore Nearby Attractions
The hotel's prime location offers easy access to many tourist attractions by foot, such as Plaza Mayor, Museo del Prado, and Puerta del Sol. Take advantage of this convenience for sightseeing.
Verify Pool Availability
Before booking, especially during the summer, it's advisable to confirm the availability of the rooftop pool and terrace bar, as these amenities may be closed during certain times of the year.
Be Mindful of Room Features
Some guests experienced issues with room features such as small bed sizes, non-functioning locks, and malfunctioning safes. It's recommended to check these aspects upon check-in and report any issues promptly.
Enjoy the Rooftop Bar
Guests praised the rooftop bar for its beautiful ambiance and great cocktails. Consider spending an evening there to relax and enjoy the views.
Check for Special Offers
Some guests mentioned receiving complimentary items such as free beers in the room. Inquire about any special offers or amenities that may enhance your stay.
Consider Room Size
A few guests found the rooms to be smaller than expected, so if space is a priority, it's advisable to inquire about room dimensions before booking.
Plan for High Temperatures
During hot weather, the terrace may be too warm for daytime seating. Consider this when planning to use the outdoor areas.
Location
Carrera San Jeronimo 34, 28014 Madrid
What's nearby
- Teatro Español248 yd
- Plaza de Santa Ana301 yd
- Puerta del Sol0.3 mi
- Madrid City Centre0.3 mi
- Plaza de Cibeles0.4 mi
- Museo del Prado0.4 mi
- Plaza Mayor0.5 mi
- Teatro Real0.6 mi
- Plaza de Oriente0.7 mi
- Parque del Retiro0.8 mi
- Palacio Real de Madrid0.8 mi
- Plaza de Espana0.9 mi
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Hotel Urban,a Member of Design Hotels
Low season | January |
|---|---|
High season | May |
Average price (weeknight) | $390 |
Average price (weekend night) | $465 |
When to book a room at Hotel Urban,a Member of Design Hotels
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
KAYAK's top tips for your stay at Hotel Urban,a Member of Design Hotels
FAQs when booking at Hotel Urban,a Member of Design Hotels
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Value for money | 8.4 |
|---|---|
Distance to city center | 0.2 mi |
Nearest Airport | Madrid Barajas |
Distance to airport | 8.2 mi |
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