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did not like anything about the hotel, had the worst customer service for a 5+ hotel,,,,, need alot more of customer service. So unhappy and would not stay again or recommended to firends and family. same as above.
Outstanding. Worth the money. Couldn't fault the place.
nothing really except location was good the rooms are outdated, no duvet they use old style blankets, towels are thin not luxurious, not a luxury resort
we were able to access Seaworld readily and stay as Family Unit we were told about facilities not being available as per the information on website and bookings ie Kids Club was not available at first due to renovations and then pay as you use and supervise yourself, information about facilities in Room not available, food choices limited, no transport that wasn't expensive, kitchenette needs more simple requirements ie toaster, electric frypan and as a family unit too small. I also mentioned in original booking that it was for a Birthday celebration and nothing was done or presented as asked. These touches not available!
I will never stay there again, and advise any friends and family not too.
location, allows ease of entry into sea world, option of eating facilities without having to leave the hotel. clean and tidy rooms. reasonably priced for the average family.
Facilities, water/pool - great for children, food, low rise apartments, next to Sea World exorbitant charges for food and drinks
free bus to summer field days
the location was strategic and excellent facilities. Would be great to stay there on summer for the waterpark. the staff werent really how i expected from internationall resort company. They should pay more attention to guests instead of looking at them as numbers. We even got our room service order wrong on the first night when we were just arrived, but we didnt complain because the children were tired and hungry. No greetings or goodbye from concierge.
There are plenty of staff always ready to help. Proximity to Sea World is great as is being able to go back to the room with a pass out stamp from Sea World and avoid the theme park queues at the front of the park by entering through the back by the resort. Rooms are comfortable and clean although not five star they are excellent family standard. We have stayed twice and will again. Onsite dining is pricey but McDonalds and fish and chips are a very short drive down the road.
nothing was a bother for the staff, you didn't feel you were being overcrowded by other guests
Going to the pool,gym. There was no cooking appliance not even a toaster.
The rooms were clean and comfortable. Easy access to sea world. The rooms were well maintained and stocked. There needs to be a better floor plan of the resort that is easy to read.
The room was comfortable. It was very crowded. The rooms seem to have no sound insulation - we could hear every word from the next room. There was a lot of queing for food and alcohol. It really seems like an RSL club type of atmosphere. We did not enjoy it at all.
Jupiters Hotel is an excellent place to relax, good food, easy access to the beach,shopping and adventure.
The staff were fantastic - friendly, extremely helpful and always had a smile on their face. The room was very comfortable, the location is excellent. Cannot think of one thing at all.
Food, restaurants, near the beach pretty noisy...you can hear noise from the adjacent rooms.
All the staff friendly and helpful room clean and cosy facilities very good food good too
Choice of foods and casino facilities. Check in/out services and staffs Do not have indoor swimming pool/ sauna. The room is quite small. Have to change lift to go to Carpark level.
The professional helpful and friendly service we received was maintained from check in to check out. The variety of restaurants within the complex ranged from budget conscious to lavish with something to suit every persons need. I would highly recommend for a couple who wish to be spoilt and pampered for a weekend.
food was fantistic maybe cooling system around car park area
friendly staff. good band at PA bar. no windows in smoking room.
We attended the Show "Burn the Floor", it was great.The rooms were exceptionally comfortable. We ate at Spinners, great food and service. As a regular, no extras offered.
Clean room, Beautiful view from balcony, nice and friendly staff, quick room service, nice set up of room.
Close to the beach and shops. Friendly staff and clean rooms
Helpful staff The housekeeping was a bit careless and took away 2 of my son's softoys while cleaning the sheet by mistake but managed to recover it through helpful and friendly staff the next day
It was in a great location for a great price so much fun!
We enjoyed our stay but when you book a two bedroom unit and expect the same only to be met with a $40.00 charge to make-up other room is poor both from a comfort and ongoing business point.
room I going to book anothernight there on sat but the price is bouble
Very nice comfortable rooms with splendid ocean view. Very central location. Cannot understand why this hotel is only rated 3 stars. It deserves at least 4, even 5 stars in my opinion. Free parking space in the building. Very helpfull staff at the reception. Very good price.
Great Service, Excellant Room Service, Great Location
We had a luxury ocean view room - 18th floor with a great view of the beach. I think lower floors would not have the same views. We were there just as "Schoolies" weekend started!!
view was ok room was good but we had a issue with the shower that needed us to be relocated to another room.Staff made me out to feel like a idiot as i didnt know how to use the show.It took about a hour to be moved to another room staffing was a little bit light on car parking arrangements not enough lifts to car park
Hotel under-going renovation so very disruptive to guests. Not told at time of booking. Rooms old and tired
The staff were helpful throughout our stay there. Getting the pool towels can be quite a hassle from the concierge as the staff may not be always available there.
Location, size of the room. The room and furniter didn't feel fresh.
I like the bed and soup there , very comfortable
Comfortable bed Tea and Coffee facilities were provided but did not include milk, which we didn't realise until next morning and had no time then to arrange purchase before leaving for an appointment
Clean, comfortable very good standard with all facility needed for a business travel. Good food - Particulary liked it wasn't in the middle of hustle and bustle. No not really
The staff were extremely polite and helpful, setting up day trips and transportation for us. GCI was our favorite hotel of the three we stayed at during our trip.
The staff were fantastic and they couldnt have been more helpful. I thought the Day Spa was there (as seen in advertisment) and it wasn'tthat was disappointing but the staff organised a massage for me, at a place close by. No worries!
Hotel staff were helpful. Got good advice on things to see in Gold Coast and nearby places. Lift floor buttons were malfunctioning in some lifts and indicator informing arrival of lift were not functioning for all lifts.
It was close to cavil ave and all the shops are only a short walk away. I did not enjoy the banging at 6.45 am on Monday morning that was due to the renovations. I understand the hotel is currently being renovated, however I would have liked to have been informed of this before my stay.
the view from the room
The friendliness and helpfull staff. Only one lift was working so it caused some inconvenience, but that's only temporary.
very nice view some staff not very helpful
the location friendly staff
Conveniently located close to Surfers Paradise Poor service: No porters. We are staying at the vibe and still had to pay for car park.
the location. and the staff. i didnt like the fact that i booked a double room. and instead, i got a room with three single beds in it, and instead of a double bed, i got two singles shoved together, and two single dunas on it. i thought that was unfair.
Very handy to beach, shopping, restaurants. Rooms were clean, staff helpfull, car parking easy. A good hotel.
The view from our room on 19th floor was fantastic, a great place to chill with a glass of wine at sunset. The two female front of house staff who checked me out at the end of my otherwise pleasant stay.
Personally, my family and me found the room comfortable, however in the booking there was slight confusion stating that a child would have an aditional bed at no extra cost surprisingly that threw me off as I spoke to the staff and they mention there was $35 dollars charge each day, However that is only a small matter . I could have made a mistake while reading the information provided by booking .com, on a whole we had a wonderful and comfortable stay at the vibe.The staff were fantastic and very helpful and they attended to all our needs promptly. We have stayed in numerous 5 stars hotels and personally I would rate this hotel in that category in terms of service .Thank You Honestly we did not have the oppurtunity to use the other facilities so I can't really comment on that. Finally this is not a complaint instead a positive review. There is still room for improvement in the breakfast buffet area , slightly more varities of food should be included, like mixture/varities of asian and vegetarian breakfast, on a whole it is still good in respect to pricing.No other comments
staff courtesy and fun was excellent specifically towards my 4 yr old daughter. i took specific note of how she was treated and i was most impressed. the dinner menu could be expanded a little more.
Price Rooms very expensive for the service offered. Internet is paid not only for time but also for mb used.
comfortable and clean Location and overpriced breakfast.
The location of the hotel is very nice. We can actually see people playing on the beach in our room. Room service was somehow disappointed because no one had replaced toilet paper for our room.
- value for money, good for family,near to public transport, excellent location --
The staff were extremely helpful but never intrusive, the room was always clean. We booked a non seaside view room but got one anyway for the same price which was fantastic. We had a child with us (4years old) There wasnt much for him to do except the pool as not many of the games in the game room were functional but we were out at the theme parks everyday so it wasnt a big issue.
The ambiance of the hotel, location and amenities were extremely good value. We hope to be coming back to stay again.
the staff where excellent especially teh concierge and housekeeping team quite a walk from the centre
Very helpful staff, attractive decor, spacious room with balcony.
Fun , great position. Do not be scared to book this because it is vfm. Also near the Surf Club for excellent value meals. Reception staff make this hotel are a credit to the organisation None
Room was really big , huge bath and separate shower
Staff were extremely helpful absolute pleasure to stay
check in was very friendly limited room service menu
The 110% service we got given! Nothing at all.
This property represented the brand name wonderfully. The room was clean and the bed comfortable as I've experienced at all of the properties. Gentleman at front desk Raj is the consummate professional who was very knowledgable on both the property and the area, I expect that he'll be in management training program in the near future. I have no complaints to report.
Good location, nice view, polite staff The fees is quite expensive and i witness an accident just outside the hotel, it is quite scary anyway. The people around that area is way too many and too many drunk around that place, maybe the hotel can build up a connection with the local police or add some security patron around, i feel really unsafe whenever i step out of the hotel.
Everything. The staff, the meals, and the atmosphere!
The hotel looks new. Staffs are helpful. Room is spacious and clean. Parking is chargeable for hotel guest. A complimentary pass will be nice.
location, courtesy of all the staff, quiet and calm in the hotel
Very friendly and accommodating staff, fantastic buffet breakfasts, very accessable to shopping and cafes, comfort++, great place to stay. Construction work nearby woke me up at 6am on my last morning there. However, realise this is not responsibility of Sofitel.
Great, helpful staff. Lovely, well appointed rooms. Incredibly comfortable bed. Very close to beach, good views and extremely close to convention centre,
was a very enjoyable experience. we ordered room service every day as we enjoyed it that much
The hotel lobby was amazing and the staff came running out to grab our bags with a smile great first impression. Everything and more then was expected the elandra club retreat was worth the extra, pools were amazing! No all good
Polite staff Clean room Fresh Food Fantastic swimming facilities (best on gold coast) Very poor service in Lagoon rest on first night. We received the incorrect food order (ordered a la carte) and we did not receive our drinks. The manager was very good and offered one of the meals at no cost
I have to comment on how quiet it was. This is often a problem for me when staying in motels and am pleased to say this was not the case at the Marriot. I also enjoyed the friendliness of staff they struck a nice balance between efficiency and friendliness. I prefer an earlier check in
I loved the style, service and facilities at the Marriott. It had a wonderful spacious pool with a pool bar, an amazing Spa downstairs with excellent staff and expertise and offered all the 'perks' of a luxury hotel. Just what we needed for a relaxing break! It didn't have showers in the toilet area of the outdoor pool space.
all good except for poor shower and 2 double beds not a king size bed see above
The Fact that I book through this website and got all the way down there to be told they had no rooms left and that you people hadnt up dated or closed your site and that the Marriott then had to ring around to find us accomodation but luckily someone cancelled and we got our room anyway
So beautiful and the staff were amazing. Can't wait to go back and stay there for our honeymoon. Everything was perfect can't complain about anything.
The beach/pool was very nice, with the fish and wild water dragons sunning themselves on rocks. The tall ceiling lobby and old world design was nice. We thought the beach view room was over stated. The location was central enough if you have a car, but without the walk to surfers and ammenities is a bit far. Shuttle buses, of reasonable rates, to/fro the attractions and airport would be nice.
Staff at Reception were welcoming and informative. Breakfast was promptly served despite the restaurant being very busy. Room was excellent, comfortable bed and large bathroom. Will stay again when visiting the Gold Coast.
The private beach area was great for the kids. The buffet was way overpriced.
The service was friendly and efficient. The breakfast was good value for money (discount @ $20/person). The room was spotlessly clean and roomy with ample mini bar etc.. We enjoyed our stay. No nothing .
The outlook of the room was excellent and the decor and design suited the ambience of the setting. There was nothing that was negatige, except perhaps a little more light ( not too much) on the pathways.
the food in the resturant was great
It would have been nice to have the towels changed during the week The use of the car park
I experienced very poor customer service from one member for the duration of my stay. I was given false information 3 times in one day and did not enjoy the service what so ever.
heated pool & spa the bed. did not like two single beds pushed together, very uncomfortable.
Non invasive, friendly and helpful staff. All aspects of breakfast were well catered for. The lifts gave cause for concern
The overall layout of the hotel was good with a nice theme. My son loved the water slides and the pools and spas.
Hotel stafff made us feel welcome as soon as we arrived and all the staff do an excellent job with a smile the service and meals were great
The hotel is close to the beach and to shopping areas. The reception staff are very friendly and obliging. Reataurants of different cuisines are withion walking distance. Due to the heavyness of the room doors they would slam shut. We tried to make sure this didn't happen when we closed the door behind us but other hotel guests did not so what would happen as people came back or left their rooms in the early morning or late at night there would be door banging. This lead to disruptive sleep and we weren't very happy. Servicing the room was inconsisitent as in standards. Our room was not vacumed for a couple of days, bed linen was ripped and worn.
The rooms view of the ocean whilst lying on your bed and the ease of access to central surfers. The hotels facilities are superb with a great selection of food that was well presented and tasty.Loved the pool!!! The organisation of the breakfast buffett requires a lot of queing doubling back on yourself to get items such as milk for coffee. The flow of the breaksfast buffet could be addressed
Location, the view, facilities, staff... A giant cockroach in the bathroom :(((( I almost had a heart attack when I saw it.
Great view, well designed room, large bed (we were upgraded to delux), good room facilities Had to pay for parking
The hotel facilities are excellent, close to beach, shops, restruants....a very nice place to stay with your family. Could supply some small things to the guest, like salt & peper etc. So we do not need to buy the whole bottle of salt for only a few days and then waste it.
spaciousness of the one bedroom apartment 206, cleanliness. Not really. However, you need more items in the kitchen, such as, a small chopping board and a sharp knife.
Hotel was very clean and comfortable. Location was good with a short walk to the main eating areas & close to the beach.
the light in the gym is too dark and make people feel cold
The hotel was family friendly, close to the beach, and close to the main shopping centre of Surfers Paradise. It was clean and tidy, both the room and the shared facilites, and secure. Plenty of families were using the pool and the barbeque facilities There was nothing wrong the the hotel as such however the dryer in our appartment did not work correctly.
Location close to centre and beach overrated, cheap finish, windows not cleaned ever, one bedroom units all face south, unit doors not soundproof could hear the conversation in the unit opposite the coridor
It was clean and nicely furnished with new furniture. Everything included was useful. Bedrooms were really comfortable. Security was good. Spent a lot of time cleaning up the apartment and doing much washing. Kind of spoilt the holiday. Check out at 10AM is too early to finish with clean up if young kids tag along. Given, the price, should include cleaning services free. Also, since we booked 3 nights, we should be given enough free detergents to clean up for 3 nights. Had to go out and buy.
the location and its good for children the staff were rude not very helpful and also the cleanliness of the room was not good. 1 of the rooms smelt very bad there was makes over the walls wasnt as clean as i thought it would be
The convenience to its location without being right in the bustle of Surfers.Caring staff. I dont have any complaints,all was very well.
The location and the view The foxtel movie channels were not working and when we told reception nobody did anything about it until we mentioned it again the next day and was told everyone had the same issue. The rooms need a little making over as our carpet was very worn and torn in places
the place was clean and spacious, and close to amenities the place [the rooms] could do with a facelift....
The pool and close to the beach Requst for porta cot was not passed on to hotel so not set up in room.
Spectacular beach views and easy access Paying $10 a night for a DVD that would normally be part of the fit-out
view was great from balcony. Room was good. beds in second bedroom quite small.
Price, clean, quiet (no street under windows), brand news rooms and beautiful bathroom The reception gave the keys for our room to another couple while we where already in the room, they entered in our room!!! Hopefully we where there... I tried to call reception but the button "reception" on the phone didn't work so I had to go myself. And then my keys didn't work anymore so I had to go again at the reception to fix that. They did apologise for this but did not give me anything for these problems.....
This was a quality hotel as its name suggests. Easy access to any place from there. Secure parking was very useful. Friendly staff very helpful with information.
The free shuttelbus drives 8 times daily to Surfers Paradise + the pool. Some of the hotel staff was very unhelpful.
Signing, it took several U turns to locate the Hotel. No microwave or toaster.
nice, burt one thing that was bad --- the breakfast was disgusting. Powdered egg was tasteless. evening menu had no veggie options -which caused us to eat elsewhere, the breakfast was disgusting. Powdered egg was tasteless.
Everything was great. Couldn't ask for much more. Food great service great. Overall great
value for money, secure, good customer service None
The comfort of the bed and the safety of the bathtub
The room was value for money The view of the car park!
The ease of check in and although it was raining heavily we were able to access our room from the rear of the hotel close to our room. The room was well appointed and roomy.