Pros (+) The woman who checked us in was excellent ! She really went out of her way to make sure our stay was as comfortable as possible. The best front desk experience I have ever had.
Cons (-) Needed larger towels in the pool area
2 stars
Holiday Inn Express & Suites Malone
Photos of Holiday Inn Express & Suites Malone
Overview
Within a 50-minute drive of Massena International Airport, Holiday Inn Express & Suites Malone provides a Jacuzzi, an indoor pool and free Wi-Fi. It also features a safe, a business centre and laundry facilities.
The hotel provides a laundry service and a dry cleaning service. A fitness center is available to those wishing to keep active while away.
Rooms at Holiday Inn Express & Suites Malone are equipped with tea and coffee making facilities, hair dryers and refrigerators.
The hotel provides easy access to Paddock Building and Malone Freight Depot. Hogansburg and Duane are situated an easy car ride from the property.
Latest deals for Holiday Inn Express & Suites Malone
Standard room
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, not including taxes and fees
Amenities at Holiday Inn Express & Suites Malone
- Indoor pool
- Fitness center
- Free Wi-Fi
- Coffee machine
- Free parking
- Business center
- Wi-Fi available in all areas
- Flat-screen TV
- Cable or satellite TV
- Free toiletries
Basics
- Free Wi-Fi
- Wi-Fi available in all areas
- Internet
- Air-conditioned
- Free toiletries
- Heating
Bathroom
- Bathtub
- Hairdryer
- Toilet
- Shower
- Private bathroom
Accessibility and suitability
- Non-smoking rooms available
- Increased accessibility
- Elevator
Laundry
- Laundry facilities
- Laundry service
- Iron and ironing board
General
- Telephone
- Seating area
- Sofa
Services and conveniences
- ATM on-site
- Business center
- 24hr front desk
Pool and spa
- Hot tub
- Indoor pool
Media and entertainment
- Cable or satellite TV
- Flat-screen TV
Dining
- Refrigerator
- Coffee machine
Health and safety
- Daily housekeeping
- Safe
Parking and transportation
- Free parking
Workspace
- Desk
Family friendly
- Complimentary breakfast
Fitness
- Fitness center
Reviews of Holiday Inn Express & Suites Malone
8.1
Very good
183 verified ratings
Wonderful
130
Very good
22
Good
13
Okay
4
Fair
6
Mediocre
3
Poor
5
Summary of reviews
Guests say
Guests appreciated the cleanliness and the helpfulness of the staff, noting that the service was excellent. However, there were complaints about the breakfast options being limited and the room sizes being smaller than expected. Some guests also mentioned issues with the value for the price paid, particularly in comparison to other areas. Overall, while the hotel has its strengths, there are areas that require attention.AI-Generated from customer reviews
Reviews(1)
Q&A(5)
Tips(10)
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10 out of 10
1 review
All reviews
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the highlights of the hotel's amenities?
The hotel offers an indoor pool, hot tub, and a complimentary breakfast with a variety of choices. Additionally, guests can enjoy the fitness center and the convenience of having a business center on-site.
What can I expect from the hotel's room facilities?
The rooms are equipped with tea and coffee making facilities, hair dryers, and refrigerators. Guests can also enjoy a comfortable stay with quality beds and a clean, well-stocked environment.
When is the best time to visit the hotel?
The high season is in August, offering an ideal time to enjoy the hotel's amenities and nearby attractions. However, the hotel also provides a great experience during the low season in April.
How is the hotel's customer service?
The staff are described as amazing, polite, and friendly, providing excellent customer service. Guests can expect accommodating and helpful employees during their stay.
Is parking available at the hotel?
Yes, the hotel offers free parking, providing convenience for guests with their own vehicles. This ensures a hassle-free experience during their stay.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room with a View
Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the fountain comes highly recommended.
Enjoy the Pool and Hot Tub
Many guests praised the pool and hot tub, highlighting them as amazing amenities to take advantage of during your stay.
Consider Room Location
Some guests noted that rooms on higher floors may offer better views and a quieter atmosphere, while others mentioned that the elevator was out of service during their stay, so consider requesting a room on a lower floor if needed.
Take Advantage of the Breakfast
Numerous guests appreciated the breakfast, with many options to choose from. However, some mentioned that the quality of the breakfast was affected by COVID-19 restrictions.
Check for Maintenance Issues
A few guests reported maintenance issues such as noisy heaters, broken mirrors, and malfunctioning elevators. It may be helpful to inquire about the status of these issues before booking.
Pet-Friendly Accommodations
This hotel is pet-friendly at no extra charge, making it a convenient option for those traveling with pets.
Explore Nearby Attractions
The hotel's location offers proximity to various attractions, including the Malone Freight Depot, Anselm Lincoln House, and Wilder Homestead, providing opportunities for local exploration.
Plan for Room Noise
Some guests mentioned that noise from neighboring rooms and the streetlights shining into the rooms could be disruptive. Consider packing earplugs if you're a light sleeper.
Be Mindful of Seasonal Rates
The hotel experiences low season in April and high season in August, so consider these factors when planning your visit to get the best value for your stay.
Accessibility Considerations
If you have mobility concerns, it's worth noting that the hotel offers increased accessibility and non-smoking rooms, but it's advisable to check the status of the elevator and request a room on a lower floor if needed.
Location
3351 State Route 11, Malone, NY 12953
What's nearby
- Malone Freight Depot0.9 mi
- Anselm Lincoln House1.1 mi
- Wilder Homestead5.1 mi
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 11:00 AM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Holiday Inn Express & Suites Malone
Low season | December |
|---|---|
High season | August |
Average price (weeknight) | $207 |
Average price (weekend night) | $230 |
When to book a room at Holiday Inn Express & Suites Malone
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
KAYAK's top tips for your stay at Holiday Inn Express & Suites Malone
FAQs when booking at Holiday Inn Express & Suites Malone
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Value for money | 7.5 |
|---|---|
Distance to city center | 1.0 mi |
Nearest Airport | Massena Richards Field |
Distance to airport | 26.8 mi |
Everything you need to know for your stay in Malone
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