This hotel was a very bad experience for us. No hot water, it was freezing cold and dangerously on the body. Was told it would be fixed and never was. And we are still waiting for our refund back.
2 stars
SureStay Plus Hotel by Best Western Mammoth Lakes
54 Sierra Boulevard, Mammoth Lakes, CA 93546, United States
Mammoth Lakes, CA
See location+1 760 934 8892Photos of SureStay Plus Hotel by Best Western Mammoth Lakes
Overview
Situated in an idyllic location for outdoor enthusiasts in Mammoth Lake, near the Mammoth Mountain Ski Resort Area, our hotel provides an extensive list of nearby activities and attractions at a modest price. Newly renovated rooms, excellent customer service, and a complimentary shuttle to the ski resort offer a unique stay in beautiful California. SureStay Plus by Best Western Mammoth Lakes is only a short distance from top attractions like Yosemite National Park, Devils Postpile National Monument, Mono Lake, Convict Lake, and Lookout Mountain Loop. A mini refrigerator, microwave, coffee maker, iron, ironing board, hair dryer, and air conditioning in each room create a comfortable environment during your stay. A scheduled wake-up call will alert you to a full hot breakfast with an ample food selection including bread, bacon, sausage. Before leaving the room, soak in the stunning mountain views from the windows. Throughout the year, you’ll be presented with a myriad of available experiences. In winter, ski and snowboard down the snowy slopes of Mammoth Mountain. When summer rolls around, hiking, biking, tracking, and swimming in nearby lakes are a few of the many available outdoor experiences. Regardless of the season, our onsite marketplace provides access to necessities, while the hot tub offers a relaxing way to wind down from daily activities. Nearby restaurants and proximity to the fire department, forest crew, and Rite Aid create a convenient stay. Anyone seeking accommodation near the vast amount of Mammoth Lake activities will find a cozy yet affordable stay at our Mammoth Lake hotel.
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Amenities at SureStay Plus Hotel by Best Western Mammoth Lakes
- Restaurant
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Coffee shop
- Free parking
- Business center
- Flat-screen TV
- TV
Basics
- Free Wi-Fi
- Internet
- Linens
- Towels
- Fire extinguisher
- Free toiletries
- Shampoo
- Smoke alarms
- Heating
- Body soap
- Air-conditioned
- Trash cans
- Conditioner
Accessibility and suitability
- Entire unit located on ground floor
- Entire unit wheelchair accessible
- Pets allowed on request. Charges may apply.
- Increased accessibility
- Roll-in shower
- No smoking
- Lowered sink
- Toilet with grab rails
Dining
- Microwave
- Restaurant
- Tea/coffee maker
- Refrigerator
- Coffee machine
- Vending machine (drinks)
- Coffee shop
- Vending machine (snacks)
Bathroom
- Shower
- Bathtub
- Hairdryer
- Toilet
- Toilet paper
- Private bathroom
- Walk-in shower
Services and conveniences
- Business center
- Wake-up service
- Concierge service
- Room service
- Key card access
- Express check-out
- 24hr front desk
General
- Family rooms
- Hardwood or parquet floors
- Telephone
- Mountain view
- Ski storage
- Storage available
Media and entertainment
- Flat-screen TV
- Shared lounge/TV area
- Cable or satellite TV
- TV
Bedroom
- Socket near the bed
- Alarm clock
- Clothes rack
- Wardrobe or closet
Things to do
- Bicycle rental
- Skiing
- Ice skating
- Horse riding
Pool and spa
- Hot tub
- Sauna
Parking and transportation
- Free parking
- Private parking
Outdoor
- Terrace/Patio
- Balcony
Laundry
- Laundry facilities
- Iron and ironing board
Workspace
- Fax/photocopying
- Desk
Health and safety
- Daily housekeeping
- Safe
Family friendly
- Complimentary breakfast
Reviews of SureStay Plus Hotel by Best Western Mammoth Lakes
7.0
Good
1259 verified ratings
Wonderful
136
Very good
127
Good
201
Okay
133
Fair
196
Mediocre
150
Poor
316
Summary of reviews
Guests say
Guests appreciated the great location and friendly service at the hotel, with many noting the convenience of nearby amenities. However, there were significant concerns regarding cleanliness, with reports of dirty carpets, mold, and maintenance issues. The value for price was also questioned, as some felt the hotel was overpriced for the quality received. Despite these issues, some guests enjoyed the spacious rooms and decent breakfast options.AI-Generated from customer reviews
Reviews(10)
Q&A(5)
Tips(10)
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Score by provider
7.4 out of 10
791 reviews
5 out of 10
43 reviews
6.9 out of 10
5 reviews
4.7 out of 10
16 reviews
All reviews
Pros (+) They had a vacancy, close to skiing and powder conditions
Cons (-) The entire place needs to be refreshed
Pros (+) Location
Cons (-) Not getting attitude when we asked for help regarding items in our room not working, cleanliness (mold in bathroom, broken shower faucet, spackled walls unpainted, piles of dirty laundry in the hall, filthy carpet, bad odor). There was a complete lack of snow removal resulting in the front door not fully shutting & the exit from the underground parking causing many cars to get stuck. The breakfast...
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Cons (-) Woke up to find a bed bug in the sheets
Pros (+) Nothing to like!!!! I don’t normally write reviews, but I needed to for this place, to save anyone else from staying there, don’t stay here, you will regret it!
Cons (-) It was absolutely terrible, the room was disgusting, outlets didn’t work, shower/tub had a hole in it, lights didn’t work, hair dryer didn’t work. Really bad!!!
Pros (+) Nothing
Cons (-) I won’t go back again!
Pros (+) I didn't like anything but the location.
Cons (-) The moldy tub, nasty carpet, intermittent hot water, terrible breakfast, empty hot tub, crazy loud air conditioner, missing smoke alarms, musty smells, giant hole in ceiling where the bathroom fan goes and to top it off the broken fridge that ruined our snacks. The worst.! Would rather stay in my car in a blizzard.
Pros (+) Location
Cons (-) Soooo dirty and the bed sink into a giant hole in the middle. The staff were non-existent and the "amenities" listed online (sauna, pool, jacuzzi) weren't there. The breakfast was poor quality and the whole place smelled. The garage had a ton of lights that were out so it was dark and rapey. I mean, it was a cheap rare, so we got what we paid for, but we travel A LOT and this was one of the worst ...
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Pros (+) Only good thing was location.
Cons (-) First room had a massive leak and there was water everywhere. Second room was alright but we had to move to another room due to the room being "reserved for someone else". The final room we ended up in after being moved rooms twice had a non-functioning television which was great for the kids (sarcasm). The coffee pot in the room did not work, and the hair dryer went out after about 15 seconds of ...
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Pros (+) Good location.
Cons (-) Not very well maintained. Old. Bathroom door did not close. Noisy
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What can I expect from the hotel's breakfast?
The hotel offers a full hot breakfast with a variety of options including waffles, meat, eggs, hash browns, fruits, cereal, juices, muffins, and toast. Guests also appreciate the availability of yogurt and fruit, making it a satisfying and convenient start to the day.
Is the hotel's location convenient for outdoor activities?
Yes, the hotel is conveniently located near various outdoor activities such as skiing, horse riding, and ice skating. Additionally, guests can easily access the Mammoth Mountain Ski Area and the Mammoth Mountain Bike Park, making it an ideal choice for outdoor enthusiasts.
What are the notable amenities of the hotel?
The hotel offers complimentary breakfast, a hot tub, and a spa and wellness center, providing guests with opportunities for relaxation and enjoyment. Additionally, the availability of a shuttle service, free parking, and a private parking option adds to the convenience of the stay.
How is the cleanliness of the hotel rooms?
Guests have consistently praised the hotel for its cleanliness and comfortable rooms. Many have highlighted the clean and well-located nature of the hotel, making it a pleasant and enjoyable stay for visitors.
What are the parking options available at the hotel?
The hotel offers free parking as well as private parking, and guests appreciate the added convenience of a shuttle service. Additionally, the availability of an underground garage is highlighted as a huge plus, especially during winter months.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Consider Booking a Room with a Balcony
Several guests appreciated the balcony for fresh air and views, but note that there are no elevators, so be prepared for stairs.
Explore Nearby Attractions
The hotel is conveniently located near various attractions such as the Mammoth Mountain Ski Area, Mammoth Mountain Bike Park, and the Village Gondola.
Be Mindful of Noise
Some guests mentioned loud HVAC units and noise from adjacent rooms, so light sleepers may want to take this into consideration.
Take Advantage of the Free Breakfast
While some guests found the breakfast lacking, others appreciated the hot breakfast options and the convenience of having it included in the stay.
Request a Renovated Room
Guests mentioned that the newly renovated rooms were comfortable and clean, providing a more pleasant experience.
Utilize the Underground Parking
The availability of underground parking was praised by many guests, especially during winter for easy access and protection from the elements.
Be Aware of Staff Feedback
While some guests praised the staff for being friendly and helpful, others had negative experiences, so it's advisable to set expectations accordingly.
Check for Special Services
The hotel offers services like room service, wake-up calls, and a concierge, which can enhance the overall guest experience.
Mind the Maintenance
Some guests reported issues such as broken hot tubs and noisy heaters, so it's advisable to check the status of facilities before booking.
Consider Alternative Accommodations
If the hotel's offerings do not meet expectations, guests may want to explore other options in the area, such as Airbnb, especially during peak seasons.
Location
54 Sierra Boulevard, Mammoth Lakes, CA 93546
What's nearby
- Spiritual Connection0.5 mi
- Village Gondola0.6 mi
- Sierra Star Golf Course0.6 mi
- Mammoth Lakes Visitor's Center0.8 mi
- Edison Theatre1.2 mi
- Mammoth Mountain Ski Area1.4 mi
- Snowcreek Golf Course1.4 mi
- Mammoth Mountain Bike Park1.8 mi
- Mammoth Creek2 mi
- Tamarack Cross Country Ski Center2.8 mi
- Mammoth Mountain3.4 mi
- Panorama Gondola3.5 mi
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 11:00 AM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about SureStay Plus Hotel by Best Western Mammoth Lakes
Low season | June |
|---|---|
High season | February |
Average price (weeknight) | $153 |
Average price (weekend night) | $207 |
When to book a room at SureStay Plus Hotel by Best Western Mammoth Lakes
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
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Value for money | 7.1 |
|---|---|
Distance to city center | 0.1 mi |
Everything you need to know for your stay in Mammoth Lakes
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