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The family who ran the hotel were very friendly and did everything to make us feel welcome. My son & I were the only guests. The weather was cold and wet and they were concerned to ensure that our room was warm and that we were comfortable during our stay. There was problem on arrival as my internet booking hadn't been received by the hotel. They soon sorted everything out though.
Staff and owners were vere helpful and extreemley pleasant, beautiful scenery. Poor reception of internet in room and common area was too crowded for private conversations over the internet
The location and view. I was incredibly insulted by the manager. My train was delayed and we arrived 10 mins over the close time of 11.30 at night. He yelled at us about being late even though he knew we had a late flight. I will not ever stay here again due to this incident.
friendly staff and very helpful excellent view over lake quite isolated a car is required
Morning receptionist spoke english understandably. The Manager did not listen or understand the problem with balcony door. The door jammed couple of times. The desk clerk said no-one can come to look the problem. Then the Manger came yelling that I (60+) have handled the door carelessly and taped a paper to the window saying that any reparatures will be charged. When the door was closed next time, it jammed again. I told to the receptionist to have a meeting with the manager next morning. Soon a service-fellow came to see the window. He gave instructions how to avoid jamming, and said there is something wrong with the mechanism (with few english words). After that I did not open the sliding door anymore. The evening was spoiled. I am not complaining but tell what I experienced.
The staff were really pleasant and helpful. The location wasn't brilliant, you needed a car.
The care and asistance given by the staff - second to none. The room was very spacious and comfortable with excellant views of the lake.- especially important for a long stay Although next to a 'main' road it was peaceful. Rail station opposite the hotel. Excellant light snacks at the Hotel Very few facilities within walking distance of the hotel. Virtually no night life in the vacinity of the Hotel. Necessitated using the car although the railway station was just over the road which we used on a day visit to Milan. Effectively a hotel for people with their own transport. Especially neeeded to access resteraunts
Charming hotel and owner, very helpful in suggesting routes and directons. Extremely clean and comfortable and certainly good value for Switzerland. Nothing
Nice staff. Very friendly and helpful. They had no problems about giving me a late checkout in the arfternoon without charging extra.