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Friendliness of the staff No
I was given an upgrade because the door handle fell apart when I closed the door. The new room was much nicer and cooler. The wifi is limited and you have to pay for more that 20 gbyts.
Clean room and helpful staff that provided information about food and the airport shuttle. Free parking. Not the best location - far enough from the airport to require shuttle planning but also far from the city, so you need a car to really appreciate the place. Recommended for travelers on a budget or with time constraints.
It has a shuttle The smell in the room was nauseating. They allot you 200mb wifi and charge $5 after that, sterile hallways.
helpful service from reservations staff
Size of the room and bathroom excellent Rooms very hot with no way to cool down except a plug in pedastool fan
Very friendly staff - always smiling and very approachable
4th use of hotel over last 2 years.and will use again in future. Would recommend Biggest downside and only downside,. hot meals served on cold plates. Suggest warming the plates prior to serving. We will not have cooked meals there again as cold before finishing.Worth asking diners prior to serving.
Good connection from the airport, hotel minimbus arrived within 10-15 minutes. It can be called from a phone located at Information / baggage storage desk. We were in this hotel a couple of years ago, similar experience.
Dining at the hotel. The efficient shuttle to the airport. Also the return shuttle. Car safety.
I chose the hotel because of its location near to airport, and it is. I did not mind how basic the room and amenities were, as I felt I got the value for which I paid. Room was basic, but the shower leaked on the floor, and you could see water damage in the walls around the shower as well. The sink faucet needed repair as it dripped constantly, and the door to the bathroom left bits of "fluff" on the floor as it was opened and closed. Fortunately I don't have many allergies, or I might have had some issues with the lack of maintenance of the rooms.
Rooms are very clean, beds are very comfortabel. Price-quality is very good. Had a great stay. Shuttle-bus drop off is also very handy!
Location is close to airport and room was clean and comfortable. Shower head was so low you had to bend over to wash your hair.
Hotel was clean and comfortable, less than 2km away from the airport. We stayed here due to an early morning flight and it was great fir what what we needed. The restaurant menu was limited in dinner selections and expensive. Prices on menu were to be expected due to lack of food choices in the area.
Extremely nice accommodations very near the airport Nothing
Free airport parking [for two weeks]. Budget price etc. Needs redecorating.
Service was good. Price good.
coseness to airport and free pick up and drop off
location When we arrived, they said our booking was cancelled. They said they sent an email to booking.com, but it came out that it was not true, they couldn't show us the email. Finally at 2 o'clock in the morning we got our room.
the close proximity to the airport & the staff customer treatment
The standard of my room was quite poor, cracked tiles in the bathroom, stained toilet bowl, peeling/bubbling paintwork in various places, etc. The food that I ordered was very basic and the alarm clock did not work.
This hotel has been much criticised but it will be used mainly by people using the airport for a one night stay. We arrived at the airport after midnight, rang the hotel who responded, shuttle arrived in 20 mins, checking in was quick, all rooms on ground floor therefore easy to take bags to room, our roomwas a good size with a third single bed and place to put luggage, room was clean, double bed was large and comfortable, clean sheets, cooked English breakfast served in dining room next day for $17NZ. So the hotel provided everything we wanted. Dining room needs redecoration. You would probably only want to have breakfast there.
The staff were available, pleasant and helpful without being overtly present.
Helpful friendly staff and a nice place to stay overnight when travelling to the airport the next morning. A real bonus is having a restaurant on site when you don't have a car. Food fairly basic but that is realised in the price charged.
Could not beat the price and convenience to airport with free shuttle. Not a place for those who must have the Four Seasons luxury.
Transfer bus and handy location to airport. Hotel is pretty tired and in need of refurbish
Staff generally unhelpful. No continental breakfast available until 7.00am. Poor condition of transfer shuttle. Rooms not comfortable and dust everywhere
Ease of access to city
The staff were friendly. The pick up and drop off at airport. The cost of the breakfast. $15.00 for an omlet and juice, tea or coffee. Toast was an xtra this seemed a bit over the top, toast should have been part of the cost.
staff good and helpful
Very basic, in need of update, which we were advised was in the near future. The property showed signs of age which was a pity as the staff were fantastic, which helped the place look better than it was. We operate 4 1/2 star apartments in Melbourne, so we are very harse critics, but the place is in dire need of a refit. Very 80's, which was a shame as the staff were fantastic, friendly and helpful. The breakfast was great and overshadowed the accommodation by a mile. Compliments to the Chef.
It was perfect for arriving into Auckland International Airport at night and getting the free transfer to the hotel - the room is very basic but it was fine, there was an electric blanket which was appreciated - I left the next morning and got the free transfer to the airport again. It was perfect for what I needed the hotel for - which was sleep
Home-cooked food No soundproofing
the hotel was good value and conveniently close to the airport. it was clean and comfortable with heaps of parking the sign that said "quality inn" was unlit and as we arrived at night we overshot the hotel twice as we could only read "silkwood manor" sign a little confusing for new arrivals..
The way the shuttle kept us waiting in the cold at 1.00 in the morning and then eventually arrived with the name of another motel on it !!! Smell of rotten carpet, Leaking ceiling and musty mouldy bathroom, my wife refused to shower unless I killed the blowfly in there. Bed felt damp.
We arranged our booking in August 2008. requesting Twin Room.When we arrived Dec 08, we were taken to a Double, but that was changed when we reminded management of our stated preference.
The location is less than a half hour away from the Airport and relatively easy to find.. The shower was not as clean as I would have liked. There was a barking dog that stoped me from sleeping.
The room was big. The booking system needs improvement. Our booking via booking.com did not get through although we got a confirmation email. Heater does not work.
I stayed at this hotel as a stopover so am unable to comment on the above, however, i was pleased with the service I recieved, wake up call,transport to and from the airport.
The management so understanding and warm hearted No BBQ area this would have been great the carparking wasn't the greatest it's good when your vehicle is parked outside your room
Easy check in and out. Car park on premises. Friendly staff. Clean accommodation. None noted.
The unit was good and quite. Beds were well made and the room was clean and tidy. The buildings have not been well maintained, looks like a leaky home. The managers are great people but it must be hard keeping up with appearances.
Only stayed overnight but the staff we friendly and helpful. The room was comfortable.
Attended a Salvation Army national Conference.
Friendly staff, location was good for us - conference near airport Although we received comfirmation from you, our room was not booked when we arrived. We were unable to have the rooms that we booked.
the stay was short but the front desk people, ahmed and chanel, were great...angela was super in getting us to the airport...
The restaurant food is good.Compliments to the chefs (particularly the breakfast cook). The staff are very obliging. The soap dispensers in the shower and bathroom are awkward and often empty. We were unable to get a barsita coffee at all during the day despite there being a machine in the bar/restaurant area.
I booked the hotel because the price included breakfast and an airport shuttle. I only stayed overnight, arriving late and departing early the following morning. The shuttle service was fine, altho the hotel staff who drove me could learn to use the other gears the vehicle has, not just 3rd gear. I did not like the large cockroach on the ceiling above the kitchen, the cobwebs in the toilet, or someone elses hair on the shower wall. I ordered breakfast - museli with yoghurt and pears and got weetbix with no yoghurt and peaches. There was no muffin and my brown toast was white.
Hotel very tired and in need of basic maintenance.No hot water over sink had to boil jug for hot water.
nothing!!!! The hotel smells stink (probably the carpets), we ordered a room including continental breakfast and we ask them twice if this is valid (before using the service) and when we checked out they charge us for the service (even my 1 year old baby!!!). the continental breakfast was not as we ordered (from the menu). the guy in the reception was not professional at all (we waited 30 minutes to check out
comfortable bed and in a nice easy location. car park was also good. sliding door permenantly locked??? also booked for 2 nights at total of $190 and once there originally was only charged one night at $98 then when i realised and went back to pay for 2nd night was charged another $98
helpful staff ,very accomodating transfer from airport
Staff were unfriendly, no welcome, no smiles, no thanks, and no good morning. (except for the cleaning lady - who smiled and spoke to us nicely)
nice and quiet we had no problems and had a great stay
Could not have been more helpful or accommodating. Great to have breakfast ingredients included. Very reliable and would definitely use them again!
The manager kept in touch by text with changes to the booking. We were arriving just after midnight so the unit was left open for us and the lights were on which made it very welcoming. The breakfast supplied for us was more than adequate. The apartment was spacious and the decor was modern and comfortable.
The apartments were in a great location. Easy to access. No
The room was modern, clean and quiet, and was excellent location to airport. on arrival we were told our internet booking had failed! fortunately there was one room left otherwise we would have had the inconvenience of driving around to find alternative accommodation.
We visited Rainbow's End and the lodge was the ideal place to stay - very close to Rainbow's End and the Westfield shopping mall. No, it was a very comfortable stay.
It's location was ideal for where we wanted to go (Rainbow's End and the Westfield Mall). N/A
I have used the motel twice now because of its proximity to the airport & it is so easy to find. The room prices are excellent & the rooms are immaculate.
Apartment was great value for money. Have to comment the bathroom wasn't very clean, the toilet didn't look like it had been cleaned and there was hair on the floor, a little off putting. Other than that everything was great. -If you addressed the cleaning it would be 100%!
We stayed there for 3 nights it was very good for our needs very well equipped kitchen and laundry facilities excellent location to shops all over a great stay there however it does not really cater for a family of 5 or more as the biggest rooms there is 2 bedroom with pull out couch and Queen and single bed but all good other wise
It is close to shops and great value for money. the staff are friendly and helpful. The bedspread had some marks/stains on it and the area around the toilet had urine splashed on the wall.
Security parking and access via swipe key in lifts. Nice compact rooms with all the necessities required for a short stay. Ideally it would be nice to have a veiw other than the carpark of the shopping centre, however I did enjoy the enclosed airconditioned space provided directly off the room which provided extra space for young ones.
Full kitchen and washer/dryer. No pool or hot tub.
Apartment was very comfortable and facilities provided were very good I could hear the noise of the elevator in the living area although not in the bedroom, so not a major issue
i enjoyed the convenience of shopping centres, airport and city and easy motorway access.the staff were friendly helpful and proffessional. there wasnt anything that i can complain about
The location convenience; cleanliness and security of the unit at a reasonable cost For guests checking in, there was a bit of confusion as to where to park and collect keys. Although we used the parking lot next to the Apartments it had Tow Away signs that was of concern. Maybe a sign in front of the Entrance for a Short Parking Term to assist check-in guests
The balcony was muchappreciated - great views, let in fresh air and released the cooking smells; great location - close to the shops, airport and my work at Ardmore Pillows
The service, I was suprised that our bed was mad on saturday morning it was a treat because we had friends over on sat night and was not it the mood to clean.
Walking distance to a large mall and restaurants. Not really a hotel - it is a building where they rent apartments long-term to students and families but has also some rooms serviced as hotel. Breakfast has to be taken at a cafe across the street. Small shower.