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The location is less than a half hour away from the Airport and relatively easy to find.. The shower was not as clean as I would have liked. There was a barking dog that stoped me from sleeping.
The room was big. The booking system needs improvement. Our booking via booking.com did not get through although we got a confirmation email. Heater does not work.
Easy check in and out. Car park on premises. Friendly staff. Clean accommodation. None noted.
Attended a Salvation Army national Conference.
I stayed at this hotel as a stopover so am unable to comment on the above, however, i was pleased with the service I recieved, wake up call,transport to and from the airport.
Friendly staff, location was good for us - conference near airport Although we received comfirmation from you, our room was not booked when we arrived. We were unable to have the rooms that we booked.
Only stayed overnight but the staff we friendly and helpful. The room was comfortable.
The unit was good and quite. Beds were well made and the room was clean and tidy. The buildings have not been well maintained, looks like a leaky home. The managers are great people but it must be hard keeping up with appearances.
The management so understanding and warm hearted No BBQ area this would have been great the carparking wasn't the greatest it's good when your vehicle is parked outside your room
The way the shuttle kept us waiting in the cold at 1.00 in the morning and then eventually arrived with the name of another motel on it !!! Smell of rotten carpet, Leaking ceiling and musty mouldy bathroom, my wife refused to shower unless I killed the blowfly in there. Bed felt damp.
Home-cooked food No soundproofing
the hotel was good value and conveniently close to the airport. it was clean and comfortable with heaps of parking the sign that said "quality inn" was unlit and as we arrived at night we overshot the hotel twice as we could only read "silkwood manor" sign a little confusing for new arrivals..
staff good and helpful
Staff generally unhelpful. No continental breakfast available until 7.00am. Poor condition of transfer shuttle. Rooms not comfortable and dust everywhere
We arranged our booking in August 2008. requesting Twin Room.When we arrived Dec 08, we were taken to a Double, but that was changed when we reminded management of our stated preference.
The staff were friendly. The pick up and drop off at airport. The cost of the breakfast. $15.00 for an omlet and juice, tea or coffee. Toast was an xtra this seemed a bit over the top, toast should have been part of the cost.
Ease of access to city
Very basic, in need of update, which we were advised was in the near future. The property showed signs of age which was a pity as the staff were fantastic, which helped the place look better than it was. We operate 4 1/2 star apartments in Melbourne, so we are very harse critics, but the place is in dire need of a refit. Very 80's, which was a shame as the staff were fantastic, friendly and helpful. The breakfast was great and overshadowed the accommodation by a mile. Compliments to the Chef.
It was perfect for arriving into Auckland International Airport at night and getting the free transfer to the hotel - the room is very basic but it was fine, there was an electric blanket which was appreciated - I left the next morning and got the free transfer to the airport again. It was perfect for what I needed the hotel for - which was sleep
Very friendly staff. All assistance required in any situation. Very pleased with the free airport shuttle.
Staff was very kind and friendly. Location is good,quite near from the airport. There was dust on the clock.
convenience everything was fine and staff were pleasant.
accessibility to Tirau and awesome staff, just gorgeous.
friendly helpful reception, spacious comfortable room, all very clean & fresh. walking distance to restaurants.
I always stay here on every trip I made,but this trip they disappointed me of the room I reserve, I had to sleep at the airport because of the person who help me, Im not gonna stay here again.
locality to airport excellent cleanliness
Like the hotel Nothing
Always love here it clean nd friendly Everything
That we were allowed to keep room for 2 hrs later due to late flight Not particularyly close to anything although staff offered to take us in shuttle bus
Mike and Joy were very helpful and as usual our stay at BK met my expectations,thanks to the hosts. Al good
Staff were great Old, and tired, very very "ok". brealkfasts were same as every motel in NZ Average, with a little effort it work so much better
The shower was very good with safe offroad parking.
The digital technology installed in hotel is amazing: big LCD tv carries internet, info, movies and tv accessed by wireless keyboard. No need to carry a laptop there.
what we appreciated was that our room was upgraded to one with a living room and this suited us better with our little boy who is 2 months old.
Was close to our family. Is a bit dated. Could do with upgrading bathroom as expelair made squeaking noise and shower bottom very bouncy.
Polite Staff, Excellent Meals. Location to motorway and to City. Parking is a little tight and to far from units.
The amazing warm service i got from the reception staff. So often, its just a smile that can make or break a trip away. Only that the sliding door on my studio self locked when i went for a run, so i had to be let back in. Ive never heard of 'self locking' ranch slider doors? The reception staff made me feel very easy about my mistake however.
Business trip No
Very well kept up, great staff. Previous reviewers have complained about road noise, but that is only in the rooms that border the road (we stayed in one of them). With the window closed, it wasn't too bad The bed was past its useful life. Shuttle service to and from the airport is ~$40-$50 each way, not a free hotel service. 'Free WiFi' was a 1hr, 100mb voucher, once per day. Seems that may be standard down here, but wasn't what I expected.
I was pleased that the hotel had very clean linen. Every other aspect was very poor. Dirty throughout including, carpets, windows, kitchen. The shower was disgraceful; mold growing on the walls and ceiling and in every corner - disgusting!!
Close to airport. Was given an upgrade to a larger room. Didn't need it but was good. Only there overnight for early morning flight. Noisey - could hear people in other rooms
the fact that you can leave your car there while you fly abroad...which is included in price, and they provide a shuttle bus to and from airport.
The staff were fabulious, and very accomodating. It was quite old and not the cleanest hotel
free drop off at the airport Almost everything is broken such as heater, tapwater, power point, no breakfast. Poor in value of money campare with the first hotel in my trip (10 dollars difference). Coffee cup is dirty. No breakfast or anything. Feel really sorry to the owner of the hotel with my review, but it's true. They should renovate it ASAP.
staff friendly and helpful.free transfer to airport room was disgusting,the dirtiest ive ever been in on all my travelling.hotel needs a complete refurbishment.
property exterior tired and not easy to find but accomodation clean and comfortable site needs clearing of rubbish and outlook to neighbours yards screening
Proximity to airport, airport transfers, car storage.
This motel needs good clean up.