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Housekeeping never came one day - no contact to inform me of any issues or reasoning why. Otherwise a fine stay.
The hotel was packed but when I went to take a shower the water was nice and hot, the staff is friendly, the hotel is mostly clean (saw a few hairs here and there). The hotel is about 3 miles from the Xfinity center and has great rates! If I were going to another concert at the Xfinity center I would definitely stay here again! The mattresses are super springy in an uncomfortable way, making this hotel not ideal for an extended stay.Note to the hotel please add vending machines. Also Kayak please note that you give the option for smoking rooms while the hotel is completely smoke free (I am ok with this but others booking a smoking room may not be.).
Comfortable bed, good location. Would consider it again.
Swimming pool No continental breakfast
Staff was great, easy access to stadium. Low score on comfort because the bed quality was poor and found ourselves waking up several times in the middle of the night to find a comfortable sleeping position.
The Staff were all exceptional and the place & room was clean.
Loved the bed pillows and the comforter wish I can take those home lol
It was only 30 minutes from Boston which was great. And for the price you can'tell beat it. Very clean and everyone there was so nice and helpful.
The staff was very friendly, room was big, clean and very comfortable. Would recommend this hotel to anyone.
The room service needed to be better Room service
The staff were really friendly. The restaurant on site provided a nice atmosphere for either a business dinner or a romantic evening out. The lobby had been remodeled. The rooms were clean. The location was great for any event at Gillette stadium. The rooms need updating. I walked in and my first thought was I should have just stayed at the holiday inn and saved my money.
The bed was very comfortable, and it was very clean. I was also a big fan of the indoor pool and the service. The room was a tad small, but a minor critique in my mind.
Staff was excellent. Brunch on Sunday and the buffet was amazing. Pool area is dangerous with tile . It is very wet around the pool with slippery tile. They should have installed rubber mats around the entire pool area.
modern, updated, large, clean and comfortable room We had a corner suite, which would normally be great, except the room next to us had an adjoining door and occupants who were up till after 2:30 am having loud discussions. We called the front desk twice, and security came up to address it twice, and it got better for a bit but never really died down. Nobody at the desk offered to move our room or offer any solution to us despite my telling them at 12:30 and again at 1:15am that we had a 2.5 hour drive ahead of us first thing the next morning. The front desk gal the following morning gave me 500 extra reward points, which is lovely, but I paid $200 for a room that while comfortable barely afforded us any sleep.
Big room, comfortable queen beds, clean, beautiful decor.
pool was great, nice and warm.
Love the restaurants for both breakfast and lunch so we had no need to go into town for meals. Only issue was that the sign on the neighboring building made us walk into the wrong office at first. If a road sign could just be placed in that parking lot I think it would help a lot of people.
Asked for a cot to be set up while we were out at the Patriots game. Came back to room to find cot leaning against wall. I put it down to find sheets that we left were entirely the wrong size. Called down, at 2am, to get a comforter or blanket, which wasn't left, and they brought a fitted mattress pad for the wrong sized bed, but no comforter. Slept sparingly then found they cared me$20 for the cot. Also the hotel is under renovation so we woke at 7am on a Sunday to the sound of workers in the hallway! Overall nightmare stay.
Easy highway access Older bathroom. Could have been cleaner.
Service was very good. Weather....not your fault
The Hilton/Dedham was a pleasant surprise for the money. It was very comfortable from the moment I checked-in. The staff were very very professional and helpful. The room was clean and welcoming.
clean efficient hotel There was a loud wedding party. Couldn't fall asleep till ~ midnight because of yelling and screaming. Hotel staff didn't do anything.
The food prices at the Café were too expensive.
liked the location. peaceful town. I was very dissatisfied. When I arrived to the room was under construction but I was told it was "newly renovated". The room had a wet and moldy odor to it like water was sitting in there. The ceiling vent had no cover and the air condition was not working properly which caused my stay to be very uncomfortable . When I called the desk to address the issue they did not respond. not happy with this stay which is a shame because it is a very nice location.
Location The bathroom was dirty and had mold all over the shower. The room was rather run down.
Had pack and play as a crib with no mattress for our son definitely not good for toddlers or infants. The only good thing was the breakfast that you had to pay for and for the price of the room there should be some sort of complimentary breakfast. I could keep going but I was not satisfied at all.
Comfortable bed, 12pm checkout and good breakfast Pool/hot tub need a good scrub...very dirty
Room was nice, clean and has lots of amenities. Staff. Was friendly and helpful.
It was a relaxing and enjoyable time There were ants in the kitchen area of the suite and there was mold on the ceiling above the bathtub
Super friendly and accommodating staff. Easy to find location. No complaints!
The lady who checked me in was extremely helpful and friendly. Every time I've stayed here the folks that work here have made the check in and out experience quick and pleasant. Have to use your credit card. No cash accepted.
Friendly staff, clean rooms
Room, pool, jacuzzi, restaurant, friendly & helpful staff. We never left the property, & that was exactly what we were looking for!
Our room was nice, clean and spacious. My only complaint was that there was no window that could open for fresh AIR.the ac/unit is set on temperature so it goes on and off. I like my room real cold when I sleep. That's all. I enjoyed my stay.
Bed was comfortable, room was very clean and staff was friendly. Nothing.
Friendly staff and great accommodation for the price. The room was very clean and comfortable and the continental breakfast was delicious. The location is a bit far from downtown.
the night was a great.excellent customer service we got from luis Castilto he had a warm smile answered all my questions friendly give me some cookies for my children and just the overall beautiful experience because of his customer service if I ever do go back which I will in the future I will go back to because of him. He really was great he made the night great
Room was stinky , hot water was intermittent and we had noisy people in the hallways all throughout the night with my 4 year old trying to sleep
I would of liked have my room on the 8 floor like I was soposto The fact I booked it to the 8 floor an did not get the patio like I was looking forward to
It was close in proximity to Providence, Rhode Island, !0 minutes away but much cheaper rate. There was a continental breakfast served every morning with all the choices including "prep yourself waffles", sausage, bacon, eggs, array of cereals, drinks, fruit, etc. There is a 24hour business center with a computer and free internet and free wifi throughout the hotel. IT has a swimming pool and fitness center!! While this may be a budget hotel, it is well worth it. The hotel staff is at your beck and call. They have a refrigerator and microwave in the rooms. Fantastic. Perfect for a family trip with children that happen to be picky eaters. We had to buy our food and warm it in the microwave. I would stay there again. The room we stayed in smelled a little mildewy. I'm sure if i had said something to the staff they would have changed it right away but, we just stuck it out. No biggie. Overall we loved the place to sleep, eat and swim.
Staff were view friendly and professional. Beds were quite comfy and homey. Room carpet could have been cleaner. Had used tooth pick beside of ac unit.
Rroms were clean, felt newly-decorated. Staff were laid back. Hot tub in pool room was closed, covered with a cheap and maybe unsafe piece of plywood. The pool water was too cold. Staff seemed unwilling to help with a walk-in, late reservation. Continental breakfast ended too early (should run til 10:30 or 11).
Quiet, clean place.
Breakfast was outstanding! When the vending machine was out of bottled water, we were given a couple of free bottles from the hotel stock.
Pool was much too cold for swimming and jacuzzi was only luke-warm. They said there was some technical problem, but a huge disapointment given that that was a major reason for choosing that hotel.
That there was a small fridge and microwave in the room. Also, they has WiFi and a breakfast in the am at no extra charge. Would definately stay again and recommend to others. The breakfast had no fruit or yogurt. Very unhealthy choices-but coffee was good.
The breakfast buffet was great!
Parking was convenient, and ideal for transit stay Breakfast could have been a bit better organised
Bedding very nice and comfotable decor very very nice breakfast had a lot of items, all very good Had to wait about 10 min. For someone to appear at front desk
Rooms were very clean, bed was comfortable and staff was extremely friendly (especially the woman who checked me in at night and the two women working in the breakfast area). Didn't have any complaints. I would definitely recommend this hotel to others and I will stay again when I'm in the area.
Great breakfast! Clean, comfortable rooms friendly accommodating staff. We had 3 rooms, 6 adults and 3 children. Requested rooms be near each other and they were right next to each other at the end of the hall. Perfect for visiting. Pool was on the small side, but we had it to ourselves every time we used it! Luck, I'm sure, but it felt like our own private place. Shower right in pool area for rinsing off all the chlorine. We stayed for 4 days over the thanksgiving weekend. Busy time, but very relaxed here. Would definitely stay here again.
Location, facilities and breakfast all good Carpet in room had food on it, needed to be vacuumed. Beds were hard.
Noisy m, very very noisy. AC didn't work.
I liked that it was only about 25 mins from the boston area. We were only staying the one night but it was perfect to finally get a hot shower and some relaxing time in before jumping on the road the next morning. The breakfast was perfect for our needs. Hotel was very clean and quiet. The clerk at the front desk seemed to be bummed to have to work a friday night. He also looked like he just rolled out of bed and no name tag. Just felt a bit unprofessional. Really nothing to complain about.
We loved the breakfast!
The staff was very friendly and helpful! The room was the perfect size for our short stay and very clean. The room we got was very quiet. The shuttle service was excellent and they are willing to pick you up at any time after the game! We got picked up from a gas station about a half mile from the stadium and the walk wasn't bad at all. The traffic was horrible so it was definitely a lifesaver! The check in and out was very easy. I'd definitely stay here again if I'm ever back in the Foxboro/Sharon area!
The rooms, the staff, the hotel was clean and convenient. WiFi worked well. The breakfast buffet was awful. Maybe a regular breakfast would have been better. But the eggs were fake, the sausage turned me off and made me sh*t.
Staff was friendly slow service at their restaurant
Beds were comfortable once we removed sketchy blankets. Smelly. People loitering in hallway. Empty bottle of whiskey under bathroom sink.
Everything was great, breakfast wifi, and staff I was next to an outside exit and the door kept opening and closing all night.
Well kept, old building with traditional flourishes. Upgraded room was quite appealing, and the bed was incredibly comfortable. Overall the stay was pleasant. Room service failed us significantly (one day they removed towels and did not replace, and no replacement on toiletries during service) however the front desk staff was very pleasant and resolved all of our issues quickly. There wasn't much in the way of power outlets near the end tables, which was only a minor inconvenience, and there was no microwave in our room, though we had a fridge.
Everything was fine until they charged my credit card $250 plus the room cost. When I called, I was told to call back later. When I did I was told that there was smoking in the room so they charged me $250. When I explained that there was not smoking, I was told over and over, there was smoking in the room. When I then asked whom else to talk with. I was given the general managers name and told that he would call me the following day. He did not. When I called back again I was told that there was smoking in the room, so they would not refund my money and the general manager did not call me back because he wouldn't do anything for me. I again requested that he call me and am still waiting. Horrible customer service and there was no smoking!
the bathroom's were big pretty much everything else
Room was clean, staff was friendly, big parking lot Only complaint was a window kept opening in room due a crack in the frame
Easy to get to. Big clean room. I did not like that the air conditioner was not in the bedroom so the "living room" got very cold, but bedroom did not.
I & my son liked just about everything. The décor was very pleasing in the rooms and the lobby was very boutique-like. The lobby was sophisticated & cosy at the same time. Whoever was the decorator has a great eye. We were surprised to learn, that the hotel is scheduled for a color change to purple and grey. While purple sounds good, pairing it with grey does not. The staff were friendly & accommodating. The outside smoking area was riddled with bird poop & rat droppings. I think it was, also, next to the the trash area.
It was new and clean. Staff were very friendly. Office chair in room did match desk height. Limited walking options for dining.
The wrool pool in the room I loved it
It was a nice, large room with a large bathroom. The breakfast was lacking. 30 minutes after it opened, many trays were empty and were not refilled during the time we were in the dining room.
Breakfast was very good: Restaurant environment was neat and clean, sufficient sunlight and eating atmosphere Front desk reception was very friendly No
The staff provided the best service for any help!
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The hotel and our room were very clean and fresh feeling. Our room was very roomy and the beds were extremely comfortable. There really wasn't anything we didn't like. We were visiting our daughter at Berklee College of Music in Boston. So, if anything we wished the hotel was a bit closer to her. Otherwise, we truly enjoyed our stay.
The pillows + beds = the most comfortable hotel bed I've ever slept in. The first two nights we had some issues with a few loud guests staying on the same floor as us. We told the staff the next morning, and they were very attentive to the issue. Thankfully, the guests left soon after.
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
Comfortable bed, location, breakfast
Staff went out of their way to accommodate an early check-in. Different breakfast on the two mornings showed both variety and intelligent planning. On Booking.Com, this hotel advertises that it is "close" to the commuter rail station. We chose it on that basis, as we wanted to avoid Boston prices by taking the train into the city from a reasonably-priced suburban hotel. However, we don't think three miles is "close".
The room was very comfortable and much quieter than other places we have stayed. Breakfast was substantial Did not feel the room was thoroughly cleaned. The carpet was not vacuumed nor was the bathroom floor cleaned.This was not on arrival but after the first day