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Quality of hotel and service
Absolutely amazing!!! Great rooms, wonderful staff, excellent food, nice pool, sauna, relaxing area. No complaints at all. Its a remote location with fresh air and nature surroundings. Good for walks/hiking and especially good for relaxing. Highly recommended!
Beautiful location, serenity of the place, food, comfortable bed, services, kind & helpful hotel staff.
The friendliness and professionalism of employees is the best in the house. Excellent design and comfort. Flawless. Dificult access to people with limited mobility.
Friendly reception, hospitality, beautiful environment, excellent restaurant and breakfast, very beautiful swimming pool
Situated across from the town and in the foothills of beautiful mountains. Peaceful and quiet. Very friendly staff and excellent food. All at a very reasonable price. On site parking and free. No safe in the room, bathrooms need updating
Friendly,family run facility, good location close to beautiful hiking in the Serra do Estrella, great dinners and breakfasts in on-site restaurant with lovely view of town/mountains. Convenient to have internet access on-site. Hosts were very helpful with info about local hiking trails and places of interest. Lovely swimming pool!
A very pleasant hotel near the centre of Manteigas. Close enough to walk, far enough fro tranquility.The atmosphere is real Swiss but befits the surrounding mountains.Nice rooms with balconies with a great view over the West side of the valley. Bathrooms are not too spacy and hotel staff could be more forthcoming and less stiff.
It was a most pleasant - but all too short - stay. The staff were frienndly & welcoming. The room was immaculately clean and the food was truly excellent and overall, real value for money. Wi-Fi connection was a bit sketchy
Comfortable, clean, good value. The hotel restaurant was also very good.
Friendly & helpfull staff
Wonderful location, food was gorgeous in this family run hotel. Staff were very hospitable. Good value for money. Bed was firm.
The hotel is situated in the beautiful valley. The room was spacious and comfortable. The staff was friendly and helpful. Good place to spend a night if you travel across Portugal. I saw big ants in the flakes when had my breakfast.
Staff was very friendly and helpful. Restaurant was fabulous. Beautiful area.
full recomendation, good standard with nice price
Breakfast and rooms were good. Bed and bathroom were comfortable and very good. The climate control system of the room was difficult to use or did not work correctly
breakfast and personel we asked for a smoking room via the site, we arrived, they told us we couldn't smoke in our room, after a bit of nagging we finally got our smoking room. And we stepped out of the lift on the 4 floor and saw that all the rooms on that floor were smoking rooms. So why the difficulty when we checked in?
Very convenient hotel. The staff is extremely cordial and customer oriented. Adding a frigobar to the rooms will give a plus to the customers
Easy access. Poor breakfast.
For the price this was a good hotel very good shopping centre with meals all prices ( 2 course with beer 5.5 euros only s.s.) A long walk to the town (up hill )
We enjoyed our stay at the hotel. It is a very good hotel for a reasonable price.
I liked really much everything in this hotel,it's a wonderful place and I love it.
Excellent breakfast. Room veryomfortable and good access to public transport Pity there was no facility in the hotel for evening meals. Quality of food and value at sister hotel was not as good as I would have expected.
It was good value for money
Probably the biggest plus of the hotel is its location, together with the beautiful views that it enjoys. The service is good, the rooms are adequate. The breakfast is plentiful and varied. 1. Some of the towels in the bathroom were torn. 2. We asked reception to enquire about time schedule of Holy mass in Covilha and were never given a reply. 3. TV channels are very limited; given that patrons are of various naionalities, satellite TV should be available.
Views from rooms and restaurant staff No hot water in the evening to shower for dinner. Many items not available on dinner menu which was small.
The buffet dinner Room was a little empty. We weren't able to pick up wifi in the room.
Excellent location, easy drive to ski resort, friendly helpful staff. The bar area is cosy, and well organised. The original room we were given was on the North side of the hotel, with terrible views. The buffet dinner was not very good, but convenient.
location, poor internet facility, only one PC available for the guests, and you need a mobile phone to purchase credits (as a code gets sms-ed to you)
the restaurant had very good food and wine, great service. the place is beautiful.
I liked everything!
Staff atention to detail, confort, room space, view
The location of the hotel is good and the staff were warm and friendly. In a 4 star hotel I would expect satelite tv and facilities to make a warm drink in the room.
Good location and kind dinning room staff Poor desk clerk availability to help. Low quality and variety of available food at the hotel restaurant, considering the price. Lack of cleanness of the surrounding area. Poor maintenance of hotel facilities.
The very good swimmingpool, the building and the way it was carefully build, the nice staff, the fair breakfast... That there´s no full information on the website about the extras: for instance that you have to pay €5,00 for the swimmcap (that is compulsory); that the extra bed, is an extra maplebed and not a bed...
Fantastic location, excellent staff. Room comfortable and spa facilities first class.
I thought the building itself was quite beautiful inside, with lots of sculpture and art work. The exterior seemed somewhat at odds with the quaint village it edged on but it was very elegantly done. I would definitely go again and with more time to enjoy the pools.
You have been very successful in chosing and training the staff. In my mind it is the most important factor in the hotel business. All of them show a very good balance between being well informed, interested to help, but not imposing their knowledge and "selling" at every moment. The best way to sell is to provide a service that the customer appreciates and want to have more of and that is what Soraia in the Spa managed to do for me and my wife. She should be commended for her professionalism and pleasant appearance. It would facilitate to have a place where you can hang robes and towels in connection with the saunas. It is now very important to maintain properly all the nice installations. The shower outside the sauna was not working when we were there.
The excellent dinner and breakfast buffets for a very reasonable price. The showers pre-swimming-pool are not post-signed and are not compulsory which is rather shocking.The heated swimming-pool is more for soaking than for swimming - there are hidden walls and tubes a little bit everywhere, again with no signs.There isn't enough light for reading in the room !!
Hardly anything bad to point out. Was all great. Location is beautiful. Having to wear swim caps in the swimming pool. With about 20 kids in there doing what kids do in pools I think it's a bit ridiculous, specially in the outside pool. If want to enjoy a bit of sun and then take a dive to cool off, it's stupid having to put a swim cap.
Staff excellent - very friendly, very helpful! None
Located in a beautiful natural mountain setting. Very nice modern decoration. Family friendly. The SPA treatments and pools are superb. Recommend the meals. Loved the Junior Suite I stayed in.
It is realy a hotel where you can relax with luxary - in a spectarcular enviorement. The Auquadome is perfect.
This is a very interesting and comfortable hotel in a fine location with excellent views (its worth the small supplement for a valley view room!). We first stayed in 2005, now (in 2008) it has been sympathetically updated with very well appointed rooms and bathrooms. The design of the hotel is quite striking and unique. Very nice swimming pool/terrace with a bar providing drinks and snacks
we enjoyed the hotels the views down the valley were fantastic a quiet relaxing location food very good and staff helpfull and friendly
The location is fabulous, employees are friendly The rooms are tiny and the hotel was with works in the pool, not taking spaces outside to take advantage
Good and quiet location, only 10 min from the ski resort. The rooms are not very big but they are good nevertheless.
Room was fanrastic. Very modern and well appointed. Staff was very helpful and patient with our very limited Portuguese. Staff had very limited information on independent hiking opportunities in the area.
It was very quiet. The buffet was not really very good.
Nicely located close to the highest part of Serra da Estrela. Nice swimming pool (not heated, so little cold) with view over Covilha + surrounded area, lounge music all day long which is good to relax. Splendid breakfast, with good variety. Building and rooms looked a little outdated already, but nevertheless still comfortable. No fridge on room.
View - although weather was so bad whilst there saw little. no mini bar, no hair dryer in room, lighting poor.
The location near "Serra da Estrela"
The mountain view and great swimming pool over Covilhã
Quiet, good location, near to the modern side of the city. Internet wasn't free.
Excellent and helpfull staff at a good rate
A good hotel if you want to stay close to the mountains and enjoy a city life at same time. Very good conditions
Good breakfast wireless didn't work; swimming is closed in the evening and opens too late
Clean modern hotel, good car park, spacious room and bathroom, good breakfast, reasonable location Leisure facilities don't open until 9am!
Boa localização. Óptima relação qualidade/preço. Conforto e limpeza. Good location. Very nice value for money. Confortable and clean.
Easy parking, excellent view, quietness, attentive staff, cleaness, confort. Perfect maintnance. Nothing at all.
Great if you have a car, however the hotel is not in the centre
Big room, with A/C, very good WC, facing the main street, but very quiet and silent, Simple but pleasant breakfast, and free Wi-Fi internet access. Swimming pool is used as well by non guests for hidro gym, and everybody is compelled to wear swiming caps.
staff very courteous and professional both at reception and in restaurant - food was very good also reasonably priced
The house is pleasent, the environement, the view is fantastic, the location is perfect No supermarket near, bad isolation of windows and doors
The location of the hotel with superb natural landscape. Great accomodation for a reasonable price
A good breakfast; good price for a great room. To much light (the black out didn't work) and pillows too big ans too small.
The room was clean and very comfortable with plenty of space. Breakfast was good value with good variety. No tea or coffee facilities in the room sometimes it was difficult to get service in the lounge area, bar area.
The hotel was very comfortable and the staff very friendly with good english. The position of the hotel was also good for motorway access. Nothing.
the pool ,the quiet and the food no
The facilities were excellent, the location was ideal as we were travelling down from Bilbao to the Algarve and it was half way between both places. Food was good and value for money.
Internet service on the room did not work well
Make's all the surrounding hotels seem a whole lot better when compared to this one. Hotel staff was annoying and had the nerve to call my cell phone during the day with stupid questions about my check out date, in a clear sign of mistrust. I did try to complaint but I left the hotel with the feeling that I was totally ignored. Noisy plumbing all night long.
very good place to stay to visit Serra Da Estrella region. Also excellent restaurant.
the spa & indoor pool, the friendly staff, the awful smell of sewage from the bathrooms. The hotel needs to get this fixed urgently as it will put a lot of people off staying there and the hotel itself is lovely.
Great scenery, friendly staff, good food, great value! Nothing
Location. Room services was unavailable on its schedule.
the room was very clean but needs up to date furnishing. It was in an excellent position. the bar was shut and there was no room service. Ordered room with internet but it did not work the whole time we were there.
the hotel was in the centre of the town the parking was excellent
central location, good service, big room and a good restaurant breakfast might be improved but this is a small issue. After all Portugal is famous for dinners and not the breakfast buffets
The price. The location. The free wireless internet access. The water pipes were too noisy. The restaurant food was quite bad. Better to find another restaurant. One TV was not working. The Air conditioning was very old and it didn't work very well. Yet, the room was not cold.
The house is superb and very well maintained. It is old, classic and very charismatic. The rooms as tidy and spacious, and the common areas, top notch. The included breakfast was also excellent.
Beautiful rooms and building. Exclent value for money.
The house and the service make you feel like you are spending some days at a rich relative's house. We will definitely return sometime.
The hotel is absolutely charming. You feel like during the visit at your grand-grandmother place, and she wasn't a poor lady. The house is full of antics and fantasticaly arranged shared rooms - with fire place, snooker, chess tables. Over the bed we had pieces of authentic altar. Marvelous and comfortable.
Service was perfect. Very friendly people making us feel as if we were at home. Thank you all!
The house is spectacular and the owners are extremely nice people, the decoration is very tasteful.
A very warm welcome by the hospitable couple that runs the hotel. Very interested and interesting people. You are treated as a friend rather than as a mere customer.It's a pity our Portuguese is so basic. For the rest : nice, clean rooms and a beautiful location.
After a day riding in the mountains getting lost we arrived late but were greeted with a friendly smiley face. Nothing was open in the town but Joaquim made sure we did not go to bed on an empty stomach! Our suite was beautiful and the building which is a converted mill was stunning. It was the most memorable place during the whole of our hotel.
No English speaking staff. No daily room cleaning. Just a few tv channels.
We loved the views from our 'suite', enjoyed swimming every day from the river beach just across the field, had an excellent breakfast each morning, received very helpful information on what to see and do in the area, were treated as personal friends by the owners, appreciated staying in a historic olive oil and flour mill built of the local schist. Meals locally were good and cheap and the people everywhere so friendly. Quite simply we had a wonderful time! Nothing!