Pros: They were very professional in the car was very clean very
Nov 9 2015
Pros: Great Rate, good cars and no hassle
Nov 15 2015
One Way to Jacksonville
Pros: The car was clean, reasonably comfortable and rode well. It got good gas mileage and the total trip cost approximately $20.00 in fuel.
Cons: If the car had cruise control I could not find it and rentals rarely if ever have an owners manual in the car. Cruise control is a definite plus for long distance.
Nov 5 2016
Pros: The A1A drive in a convertible
Cons: The rushed service at pick up. They didn't go over a few details that would of been helpful. The car was filthy. Still not sure if I'm getting charged using the the passive pay pass on the Florida turnpike. Never explained so I turned it on and hoped it worked.
Dec 24 2016
Pros: Definitely rent a car through Kayak/Budget again!
Jan 18 2017
Pros: The customer service with Budget was great. Both of the reps I dealt with in person were kind, helpful and went above and beyond. I had to change my reservation and the rep on the phone made it seem less. I will definitely use Budget again!
Jan 20 2016
Dirty Inside & Out.
Cons: Interior - Not too bad. One ols french fry.
Exterior & windows dirty.
No washer fluid. Stopped and bought a gallon.
Sep 7 2016
Pros: Clean car ready to go
Great gas mileage. Amazing
Cons: Was all good
Jan 6 2017
Power port not working
Cons: Not good when you have a 3 hour ride and are relying on your phone GPS to get you there and find out the power port was not working. Battery died on phone as a result. Budget should make sure their cars are fully functional.
Pros: The pick up in Lauderdale was friendly and prompt.
Cons: Everything stated above and the windshield was filthy.
Mar 23 2016
Pros: All of it
Jun 20 2016
Pros: When we got to the airport to pick up our vehicle there was an issue with the car we chose so we had to switch cars. Stupidly I left my carryon bag in the original car and didn't realize it until we were 30 minutes into the road trip. When we got back to the airport the rep there did everything she could to locate my bag which was full of personal items. She stuck with me until they found it and I was so thankful!!! For this alone I will rent with Dollar again.
Sep 3 2016
Pros: Upgraded my car for free
Cons: Need more desk attendants
Oct 10 2016
Pros: no shuttle
Cons: man at counter more interested in texting, didnt say he was going to charge extra (i was a little early). didnt tell me where to find car - i had to look all over parking lot. useless customer service.
Oct 30 2016
Cons: Nickle and diming-i.e. $13.00 extra daily charge so my wife could also drive the car
Nov 10 2016
Cons: Car was dirty (inside) and smelled of cigarette smoke at pick up, asked to change car but they said just write down what's wrong on the contract. Told them when ordering car that it didn't let me put in a different destination online so when I returned the car to another city they charged me another 100.00 dollars plus other fees. So when I talked to customer service they told I was lucky that was all I was getting charged. Service was rude and didn't want to even listen to me. I will definitely not use dollar rental again.
Nov 14 2016
Easiest car rental ever
Pros: Car was ready on arrival and the clerk was very helpful
Dec 18 2016
Awful! I am awaiting my refund for a no-show agent
Cons: I arrived at the airport to pick up my vehicle and after waiting for 15 min. , there was no agent in sight. I have canceled my reservation and am awaiting my refund. I had to make some quick decisions at the last minute for my reservation. It affected my travel.
Feb 21 2017
No car available
Cons: When I went to go pick up the car, even though I had confirmation they had no car available. I had to go to a different rental company to find a car and paid double the price.
Cons: Dropping off at Miami was difficult. Thrifty signs were not easy to see. The place looked like it was closed. Only one person working and he was very rude.
Nov 22 2016
Cons: When we got to the EYW airport we were told the car size we had reserved was not available and the only option was a different car which was more expensive and we had to pay the difference.
I think if they didn't have the car we had reserved months ago then they needed to eat the difference and not charge me. Had I not had a plane to catch in MIA I would have shopped for a different company.