Recent Reviews
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2.0
Said vehicle available, none were
Pros: Guy called me to say no car available.
Cons: Didn't get a car, spent $160 on cab instead
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8.4
Good car, but much more expensive than it should have been.
Pros: Car had bluetooth, ran fine and had good gas mileage.
Cons: Price was about $100 more than it should have been.
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2.0
No Vehicle Available
Pros: I was treated like garbage. What part did I like?
Cons: The "customer be damned" attitude.
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2.0
No Vehicle & 6 hours on the phone w/you
Pros: Nothing. Never got vehicle. No help from Expedia. Worst rental experience EVER!
Cons: The entire thing.
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5.2
third party insurance scam!!!!!
Pros: Entetprise does not honor Kayak insurance scam. No way to call or email Kayak !!!! Very dissatisfied.
Cons: No way to email or call Kayak to complain. Enterprise does not honor Kayak third party insurance!!! Plus. Enterprise charged additional $200 deposit. im disgusted with Kayak.
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10.0
Pros: The service was excellent. The car was wonderful and met our needs perfectly.
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2.0
Simply didn't have our car for Christmas
Pros: We did not enjoy any part of our experience. We reserved a car for the holidays months in advance. When we went to pick it up they said they didn't have any cars and told us to try another company 3 days before Christmas
Cons: I live in the Florida keys and my family comes each year to visit for the holiday. I made a reservation for a full size car months in advance with enterprise. When we showed up to pick up the car hours before I was to pick up my family on December 22 with our confirmation in hand they simply said we don't have any cars . They told me the truck that brings them to the office broke down . I asked where and when. They of course had no answer because it wasn't true. If it were they should have called as soon as they knew my reservation was in trouble .. multi national transportation company does not get shut down by 1 truck break down . Luckily Avis was able to save the day. Enterprise did nothing for us and just simply said we can't help you despite our reservation.
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2.0
kayak advertises vehicles that aren't available
Cons: Inaccurate information. Enterprise didn't have the vehicle I booked online. The manager was very abrasive and she did not offer an acceptable solution. Ultimately, she told me that Kayak was responsible for misleading information.
review from
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2.0
Said vehicle available, none were
Pros: Guy called me to say no car available.
Cons: Didn't get a car, spent $160 on cab instead
review from
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2.0
No Vehicle Available
Pros: I was treated like garbage. What part did I like?
Cons: The "customer be damned" attitude.
review from
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2.0
No Vehicle & 6 hours on the phone w/you
Pros: Nothing. Never got vehicle. No help from Expedia. Worst rental experience EVER!
Cons: The entire thing.
review from
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5.2
third party insurance scam!!!!!
Pros: Entetprise does not honor Kayak insurance scam. No way to call or email Kayak !!!! Very dissatisfied.
Cons: No way to email or call Kayak to complain. Enterprise does not honor Kayak third party insurance!!! Plus. Enterprise charged additional $200 deposit. im disgusted with Kayak.
review from
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2.0
Simply didn't have our car for Christmas
Pros: We did not enjoy any part of our experience. We reserved a car for the holidays months in advance. When we went to pick it up they said they didn't have any cars and told us to try another company 3 days before Christmas
Cons: I live in the Florida keys and my family comes each year to visit for the holiday. I made a reservation for a full size car months in advance with enterprise. When we showed up to pick up the car hours before I was to pick up my family on December 22 with our confirmation in hand they simply said we don't have any cars . They told me the truck that brings them to the office broke down . I asked where and when. They of course had no answer because it wasn't true. If it were they should have called as soon as they knew my reservation was in trouble .. multi national transportation company does not get shut down by 1 truck break down . Luckily Avis was able to save the day. Enterprise did nothing for us and just simply said we can't help you despite our reservation.
review from
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2.0
kayak advertises vehicles that aren't available
Cons: Inaccurate information. Enterprise didn't have the vehicle I booked online. The manager was very abrasive and she did not offer an acceptable solution. Ultimately, she told me that Kayak was responsible for misleading information.
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