Pick-up location | Marathon |
---|---|
Car types | Compact, Convertible, Economy, Intermediate SUV, Luxury, Minivan, Pickup truck, Standard SUV |
Rental locations | 3 |
Airport locations | 3 |
Popular agencies | Budget, Avis |
Economy | $58/day |
Compact | $58/day |
Minivan | $91/day |
Luxury | $117/day |
Convertible | $90/day |
Pickup truck | $107/day |
Intermediate SUV | $64/day |
Standard SUV | $66/day |
5.9
Okay
158 reviewsCleanliness
5.9
Comfort
6.2
Pick-up/Drop-off
5.8
Value for money
5.6
3 locations in Marathon
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Reviews
6.0 Good
May 2021
Pros:
People were friendlyCons:
Car wasn't ready for over an hour. Also many other customers were also having to wait as there were not any cars available even though we all had reservations and confirmation numbers.2.0 Mediocre
May 2021
Pros:
Drop off was easy.Cons:
The first car was difficult to get as they had rented all their cars in Key West, so we had to wait several hours. The car they gave us broke down and had to be returned.8.0 Excellent
Apr 2021
Cons:
Pick up was disorganized, they didn’t give me all the paperwork which considerably slowed drop off2.0 Mediocre
Apr 2021
Pros:
Didn’t charge what I was supposed to be charged and never communicated it to me.Cons:
Better communication while booking with accurate pricing. I didn’t receive a receipt or anything and the price was completely different than when I booked it.2.0 Mediocre
Mar 2021
Cons:
I could of had a car. Ruined our trip. Did not know they closed so early.6.0 Good
Jan 2021
Pros:
Easy enough to pick upCons:
The car was filthy and stunk of cigarettes/ I PAID EXTRA FOR SOME KIND OF EXTRA COVID CLEANING THAT DID NOT HAPPENAvis
6.8
Good
47 reviewsCleanliness
6.8
Comfort
7.1
Pick-up/Drop-off
6.5
Value for money
7.1
3 locations in Marathon
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2.0 Mediocre
May 2021
Pros:
The staff member told us "we had no hope of getting a car" and to use another agency, therefore we never got our carCons:
The staff should have issued a refund for the prepaid rental, but would not6.0 Good
Feb 2021
Pros:
Mack was so helpful! He tried to help my reservation when my flights were rerouted and we got in an hour later than expected. He really went above and beyond to try to accommodate the change in plans.Cons:
Closing the office prior to the arrival of the last fight is problematic, there were a number of folks stranded without their rental car. This resulted in additional taxi fees from and returning to the airport to pick up the vehicle during the next days business hours. If business hours could be extended, the arrival in Key West and Avis experience would be more enjoyable.8.0 Excellent
Jan 2021
Pros:
The guy didn’t go i ok we very much, I wasn’t aware that i you you could return the car without a full tank of gas so I was disappointed that we had to stop and get gas after picking up the car. I also would have like them to vacuum out the car before I received it.Cons:
Read all the information you can and ask questions!10.0 Excellent
Aug 2020
Pros:
Staff was very easy which with to work and quick for a small airport.2.0 Mediocre
Jun 2018
Pros:
NothingCons:
They were not open when they were supposed to be and when I was scheduled to pick up my car. I waited an hour and nobody ever arrived to open the store on a Friday morning. We called every Avis customer service line that we could find and nobody could help us. Ultimately I had to go find another car rental place and rent a different car, at obviously a significantly higher rate because it was last minute. Horrible experience that almost ruined my vacation.10.0 Excellent
May 2018
Cons:
Stood in line for an hour and a half to get a car. The only had 2 people working.Dollar
6.1
Good
62 reviewsCleanliness
7.6
Comfort
7.2
Pick-up/Drop-off
5.2
Value for money
6.7
One location in Marathon
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10.0 Excellent
May 2021
Pros:
Very helpful friendly staffCons:
Nothing really v good8.0 Excellent
May 2021
Cons:
Key West airport is crowded and when we arrived the Dollar rental sign was off. There was a small sign to go to Hertz that I didn't see until most of the crowd had moved out. Then, there was only ONE agent working. Clearly, there should have been more agents there. Thankfully, there was no line when there for drop off.6.0 Good
Apr 2021
Pros:
Drop off was very difficult. The staff was ok, but I was not informed on the 3rd party website of all the additional fees at pickup..Cons:
All around could have been better.. every aspect. But was good value10.0 Excellent
Mar 2021
Pros:
Staff was friendly but understaffedCons:
Have more staff at the Key West airport4.0 Okay
Jan 2021
Cons:
Dollar did note have the car I reserved on lot. They instead gave me a compact SUV and charged me for the full price of the premium convertible I reserved. Since it was booked via Kayak I couldn't get a refund and there were no other options available. Overall, I would not book a car from Dollar again not use a third party website like Kayak.2.0 Mediocre
Jan 2021
Pros:
Pick up time was noon. I had to wait until 1:30 to pick up my car.Cons:
There is too much to list.Thrifty
2.0
Mediocre
7 reviewsCleanliness
10.0
Comfort
10.0
Pick-up/Drop-off
2.0
Value for money
2.0
One location in Marathon
2 locations in Marathon
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7.2 Good
Jun 2020
Pros:
I was given an upgraded vehicle at no extra charge. This was because they did not have my reserved vehicle on the lot.Cons:
I think that the lot was far busier than expected and it caused some logistical problems. They only had one gentlemen cleaning all of the cars, so that caused some issues with being able to turn the cars over in a timely manner.2.0 Mediocre
May 2020
Cons:
While it was advertised that the Enterprise location was available for pickup on Sunday from 9 am -1 pm, this was not the case, and I was unable to make my planned trip because of it2.0 Mediocre
May 2019
Pros:
we booked a car 24 hours in advance, got confirmation, and the one hour before pickup got a call saying they had NO vehicles available...we are done with enterprise key largo.Cons:
the representative was absolutely useless in answering questions about our other options and his supervisor never followed up on our issue.8.8 Excellent
Apr 2019
Pros:
Quick and good pick-up and delivery. Very good price.Cons:
Car was low on washer fluid, which became a problem with bugs on windshield. Rear brakes squeaking, needs checking.10.0 Excellent
Mar 2019
Pros:
Friendly helpful staff. Cheapest in the are and liberal pickup / drop off area.10.0 Excellent
Feb 2019
Pros:
Friendly helpful staff. Vehicle was in excellent condition.