Cons: There was none there at 7:15 am on the drop off
Oct 19 2015
Pros: They were very professional in the car was very clean very
Nov 9 2015
Pros: Great Rate, good cars and no hassle
Nov 15 2015
One Way to Jacksonville
Pros: The car was clean, reasonably comfortable and rode well. It got good gas mileage and the total trip cost approximately $20.00 in fuel.
Cons: If the car had cruise control I could not find it and rentals rarely if ever have an owners manual in the car. Cruise control is a definite plus for long distance.
Nov 5 2016
Pros: The A1A drive in a convertible
Cons: The rushed service at pick up. They didn't go over a few details that would of been helpful. The car was filthy. Still not sure if I'm getting charged using the the passive pay pass on the Florida turnpike. Never explained so I turned it on and hoped it worked.
Dec 24 2016
Pros: Definitely rent a car through Kayak/Budget again!
Jan 18 2017
Pros: The customer service with Budget was great. Both of the reps I dealt with in person were kind, helpful and went above and beyond. I had to change my reservation and the rep on the phone made it seem less. I will definitely use Budget again!
Mar 30 2017
Pros: It was cancelled due to weather
Apr 10 2017
Pros: Rep in Airport, Ping, was very courteous and prompt.
I don't remember the nme of the agent in Cape Coral, (return) but he was outstanding. I rented a Malibu and got 40 MPH.
May 6 2017
Cons: Drop off was confusing. I didn't know where I was supposed to park and there was nobody to direct me
Pros: The pick up in Lauderdale was friendly and prompt.
Cons: Everything stated above and the windshield was filthy.
Mar 23 2016
Pros: All of it
Jun 20 2016
Pros: When we got to the airport to pick up our vehicle there was an issue with the car we chose so we had to switch cars. Stupidly I left my carryon bag in the original car and didn't realize it until we were 30 minutes into the road trip. When we got back to the airport the rep there did everything she could to locate my bag which was full of personal items. She stuck with me until they found it and I was so thankful!!! For this alone I will rent with Dollar again.
Sep 3 2016
Pros: Upgraded my car for free
Cons: Need more desk attendants
Oct 10 2016
Pros: no shuttle
Cons: man at counter more interested in texting, didnt say he was going to charge extra (i was a little early). didnt tell me where to find car - i had to look all over parking lot. useless customer service.
Oct 30 2016
Cons: Nickle and diming-i.e. $13.00 extra daily charge so my wife could also drive the car
Nov 10 2016
Cons: Car was dirty (inside) and smelled of cigarette smoke at pick up, asked to change car but they said just write down what's wrong on the contract. Told them when ordering car that it didn't let me put in a different destination online so when I returned the car to another city they charged me another 100.00 dollars plus other fees. So when I talked to customer service they told I was lucky that was all I was getting charged. Service was rude and didn't want to even listen to me. I will definitely not use dollar rental again.
Nov 14 2016
Easiest car rental ever
Pros: Car was ready on arrival and the clerk was very helpful
Dec 18 2016
Awful! I am awaiting my refund for a no-show agent
Cons: I arrived at the airport to pick up my vehicle and after waiting for 15 min. , there was no agent in sight. I have canceled my reservation and am awaiting my refund. I had to make some quick decisions at the last minute for my reservation. It affected my travel.
Feb 21 2017
No car available
Cons: When I went to go pick up the car, even though I had confirmation they had no car available. I had to go to a different rental company to find a car and paid double the price.
Cons: Wipers made driving in the rain nearly impossible. Had to pull over (in the rain) and fix them. Car pulled right. Pulled over and found all 4 tires underinflated, two with only 26 psi in them.
Jun 12 2016
Great rental - no issues.
Pros: Quick service at the airport, but we flew in at a non-busy time.
Cons: Tgey always try to up sell yiu, but thats just business.
Apr 4 2017
Personnel were pleasant and helpful
Aug 6 2017
Pickup time changed without notice
Pros: Great rental car
Cons: We really liked our rental car. The only problem we had was the pickup time being changed 2 hours later than what we were told. I called in after booking the rental to change our pickup time to 5 am and was told on the phone that the change was made and that the time would work. I decided to confirm the night before and was surprised when the automated system said our pickup time was 7 am. After talking to a representative they informed me that the location didn't open until 7 am so that was the earliest we could pick the car up. Aside from the obvious inconvenience, no one called or emailed me about the change, so if I hadn't confirmed we would have been waiting for two hours before we could pickup the car. Make sure to double check about pickup times.
Aug 8 2017
Flexible drop off
Pros: We rent this car in Key west and have to drop off at the airport. And we saw a avis store near of our hotel. They let us drop off at this station. A perfect service.
We booked the car very cheep by the website kayak.
Cons: You dont have to choose so many insurance.
The insurance from avis is to expensive than from the alliance.
Nov 14 2017
Cons: The car, or any other car, was not available at the time of pickup.
Sep 15 2016
Best Rental car experience
Pros: Wonderful customer service at both the pick up and drop off sites.
Cons: Dropping off at Miami was difficult. Thrifty signs were not easy to see. The place looked like it was closed. Only one person working and he was very rude.
Nov 22 2016
Cons: When we got to the EYW airport we were told the car size we had reserved was not available and the only option was a different car which was more expensive and we had to pay the difference.
I think if they didn't have the car we had reserved months ago then they needed to eat the difference and not charge me. Had I not had a plane to catch in MIA I would have shopped for a different company.
Apr 27 2017
Drop off gone great!
Pros: I ended up contracting with Dollar rental and there drop off option went smooth.
Cons: The first rep I spoke to was wonderful. However, I felt the second representative was rude on the phone when I called to go over details about dropping off vehicle after hours.
Apr 29 2017
Cons: Very unprofessional,rude and disrespectful. Last time using your services.
Aug 18 2017
Quick Way to Key West
Pros: Great return staff. Helpful and efficient
Oct 24 2017
Cons: I rented a convertible mustang or similar car for my 25th anniversary. I even spoke to them on the phone at the airport before unreserved it. When I arrived they did not have a convertible and said they had not had one in months. Had to take a Yukon.