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The manager was a gem! We felt like we were friends coming to visit. They even had a special prayer printed out in the room. Breakfast could have been a little better but they didn't HAVE to offer anything for the price of the rooms.
Over the top customer service
Clean and comfortable. Breakfast was lacking in chices.
The bed was very soft and comfortable. The room was very small, but it worked for us.
Staff was very helpful. We were looking for a Chinese restaurant and she helped us by knowing which were open and which were closed and where they were located at. It cost an extra $20 per day just to swim when I wasn't interested in the waterpark. Since I only swim for one hour, I thought that was too costly.
We thought the room was clean and the grandkids had a great time at the water park. We couldn't believe there wasn't an elevator. Being in our 60's and having two of the grandkids, hauling everything up stairs, was a little overwhelming.
Lots of amenities..... Only complaint was bathroom smelled of mildew
Location was decent for festival we were attending in Amana & shuttle was provided. Hotel could use some freshening up, but bed and towel service was acceptable No free breakfast, but 10bucks for family style in their restaurant was only choice. phone didn't work, microwave did not work.
Location Free breakfast
This guest did not leave comments about this hotel.
Hotel did not seem that busy but they were not able to give us joining rooms. Shower knobs very sensitive and turning cold on at all turned water cold. Room was clean but lamp light by bed did not work. Overall 8 out of 10.
The Bed Over price, double charge on card, then a 25 dollar charge on card..
Water park and restaurant. We have now come here two years with Grandson and he loves it. We will be back. Food is good too in hotel restaurant. N/A
The fact that the restaurant was attached. There was no phone in the room to call the front desk and they did not have continental breakfast.
The very first impression was one of cleanliness! It looked clean and had many nice perks, refrigerator, microwave, Decent brand of tea. My husband and I were very pleased with the helpful and friendly staff. Not having any access to a whirlpool without paying for the play area which we were not in the least interested in.
Quiet location but conveniently located off the highway. Staff was very friendly and there was no problem checking in late at night Nothing. Wish I had more time to spend there.
The location Could use some updating the lobby was nice and the rooms were ok but they need to up date the bathrooms with better toilets. I had issues with the door lock but was able to get in with the help of the cleaning lady
Morning clerk was warm and friendly. We arrived late after a football game. Night clerk was rude. Kept cutting off the conversation when I attempted to clarify reservation details. Noted she was rude to other guests as well.
Location The staff was rude, the room was disgusting. There were things broken in the room. The breakfast was not good.
Complimentary Breakfast is great and you can make pancakes by yourself. It's convenient to Tanger Outlet. No additional public space.
Price and location
The staff were great and very helpful. The windows in the rooms went into a hallway, this took getting use to because it always looked sunny outside.
This is where scary movies are made from. First of all hotel did not have record of me staying because the computer system was down. Did not receive the room reserved. Once we got into our room the vanity light did not work, in which the staff (general manager and housekeeper who both looked like they haven't gotten sleep in days) could not get to work after several tries. They then moved us to a room that barely looked like it was cleaned. Family was horrified. Didn't even want to sit down. Bathroom was disgusting. Seriously some issues here. Staff's children were running around and I think live there.
Nothing Too many things to list
Location The price listed outside was more than I paid thru Priceline.
If you are staying for a night, this is the hotel. rooms are old. I had to close door with great difficulty.
Had an available room - no others available in area for all three nights. Hole in the wall above bed, 1/4 of the curtain was off the rod on one end. No microwave, although reservation said microwave. Didn't key the room for all three nights, only one night, so I had to have it re-keyed. In fact, first night's key didn't work
in a quiet area. Great Chinese restaurant in town. not as modern as most, but has character and staff were very nice.
Price Location was bizarre. Room was musty. Fixtures were old. Water pressure was very low.
The entire facility was dated. Everything needed to be cleaned and updated., Could not find vending machines or ice maker. My room was on the second floor, and the floor in my room creaked as I walked over it. TV was on Dish network, and card giving the station locations did not match what was on the TV. Also the second night, there was cloud cover and only three of the twenty channels were available.