We were delayed 2 hours leaving STL. I had 20 mins from when we landed in SLC terminal A to make it to SLC terminal B. I had to actually run! thankfully I made my flight but 3/4 legs were delayed to some capacity.
Pros: "The crew’s positive energy and great service were truly amazing. Kudos Delta!"
Pros: "Flight and crew were wonderful. Perfectly smooth landing!"
Cons: "I really wonder about the boarding procedure... isn't "back to front" more efficient? What is this Comfort +, Main Cabin 1, Main Cabin 2, Basic thing? Is that supposed to make you feel better because you paid for a seat selection?!"
Pros: "Food was excellent. I had the pasta. Loved watching movies."
Pros: "Crew was wonderful! Food was good. It was a good experience."
Cons: "This whole paying for comfort seats is annoying. Just make all the seats decent for all travelers."
Pros: "The care and good food was much appreciated. There were plenty of excellent movies to watch to make the time pass in an enjoyable way."
Cons: "Flight was delayed. The airplane was not stocked with the food prior to scheduled departure. It appears as though our plane had landed at 7:30 am and our departure was scheduled for 9:30am. I am struggling to understand why in two hours the plane could not be stocked with food."
Pros: "Yravelling goes well when workers are competent and organized."
Cons: "Boarding front to back seems counterintuitive. People carrying 2 bags appear more hassled bumping through people to get to their seats further. Ack"
Pros: "I’m always pleased with our delta flights to and from Atlanta. Our flight was on time, the comfort plus seats are comfy enough, and the flights are quick and easy."
Cons: "Everything was great on our flight."
Pros: "All the attendants were very nice. The movies were great, but ones I would have liked to watch were not on your list."
Cons: "There was no Christian music on the music section."
Cons: "I would have liked to have a drink of water for free!!"
Pros: "Crew was nice."
Cons: "Not having so many extra charges and having to pay for a carry on"
Pros: "The crew was very nice and professional. Seats were as comfortable as they can be"
Cons: "I really didn't have any problems , very pleased with the airline"
Pros: "On time flight... good stew's, all around pleasant experience."
Cons: "the seats are hard and very narrow."
Pros: "When you land at Concord you are right near the parking lot!!!"
Pros: "Nice pilot and crew."
Cons: "The warning about alcohol was a bit sarcastic, but I guess in today's world people who have acted out are the real culprits..."
Pros: "loading was smooth, departure was a bit early, arrival in Cedar Rapids was about 30 minutes early!!"
Pros: "Smooth timely flight without incident."
Cons: "As retired military we were to have assigned seats since we purchased our tickets but somehow our return tickets separated us by 2 rows & opposite sides of plane. We were supposed to be in an isle seat & a window seat in the same side & row. We do appreciate all Allegiant Air does for the military. Wish all airlines did what they do."
Cons: "Squished and smelly but good value overall and good crew"
Pros: "One hop flight"
Cons: "cramped seating, no wi-fi or on flight entertainment, low class of traveler, noisy older model aircraft,"
Check-in was a nightmare. At least half the self-serve kiosks were out of printer paper so were out of service. It was chaos. No one was directing traffic, so you had to hope you were in the right line. We finally got to a kiosk and checked in, and printed one bag tag for checked baggage. We were in line to drop off the checked bag, and the lady working that station just walked away and didn’t come back. After we waited a bit, another person in line went to ask at the nearby counter if the bag check person was coming back, and she wasn’t, so we had to find a new line and wait all over again. Once we got our bag dropped off and our tickets, the rest was easy. The security line went quickly, and the terminal was clean and nice. Our flight was great and the flight crew was excellent. I think if someone had kept up with the kiosk printers, a lot of the check-in headaches and stress would have been solved.
Boarding was fast and efficient. I was happy that things were on time, as this leg of my journey is frequently delayed because of the weather.
Pros: "The boarding process was very smooth and we took off early and the crew was great and then we also arrived 30 minutes early."
Cons: "Nothing could be changed."
Pros: "Glad we made it back."
Cons: "Flight could have been on time. Attendants in the airline could have communicated much better to give update on delay, but they did not give any information despite several times getting up to ask questions at the main check-in. Many of the passengers were very discouraged. Plane left nearly 2 hours late due to an unclear maintenance issue, paperwork and also no fuel put in the plane until all passengers we on board."
Pros: "Very clean and plane was not crowded!"
Cons: "Food and beverage service, but we completely understand with COVID 19"
Cons: "they keep using a very old 767: no personal entertainment screen, no USB outlet and absolutely freezing temperature. Most of the people put on their heavy coats."
Cons: "I always have preferred American Airlines but they seem to have constant problems with the aircraft these days. This causes delays and missed connections. This in turn causes no breakfast or lunch or dinner opportunities. I travel with snacks in my bag at all times now just in case so I won’t get sick for lack of nourishment or water! This last flight I missed my connection altogether and had to take a shuttle home, then catch a ride back to the airport to pick up my luggage and then get my car to drive home. It was 4 hours past my expected time home."
Cons: "Kept on the tarmac with no information on when we would be leaving. I fell asleep and the flight attendant instead of waking me up rudely moved my chair upright in a startling and rude way. When I asked him to next time tap me on the shoulder or ask me to move he went ahead and began speaking loud."
Pros: "The crew were very friendly and personable. Boarding and seating went smoothly. The flights all departed and landed on time. The cookies were tasty."
Cons: "The seats are pretty small, not much leg or elbow room. The coffee could have tasted better."
Cons: "American changed our seats to back of plane. No explanation."
Pros: "United es la peor aerolínea nos trataron muy mal y nos cobraron exceso de equipaje sin tenerlo y casi perdemos el vuelo por su culpa"
Cons: "Kept getting delayed which I understand wasn’t their fault just frustrating."
Pros: "The premium plus seats are quite nice! Excellent movie selection too."
Pros: "Gusty winds in CID - the crew handled this quite well. Smooth flight."
Cons: "There was no UAL ground crew to greet us when we arrived on time (11PM) in Cedar Rapids. Poor communication."
Pros: "IT WAS UNEVENTFUL WHICH IS WHAT YOU WANT. CREW WAS VERY NICE AND NO CRYING YOUNGSTERS."
Cons: "When boarding we were suddenly told that we're not allowed to take any carry-on and all this without prior notice as far as we knew. They just told us bluntly, our tickets are not eligible for any carry-on which ticked us off and they wouldn't budge."
Pros: "None, Zero..."
Cons: "I did not like how we were treated by the United Airline Crew front desk when we were getting our boarding pass, they immediately say that due to myself having a Philippine Passport and A US Green Card holder they needed to check with Japan Immigration and in the end of waiting they said that we can’t board the plane because of my citizenship status and I needed to get a Japan VISA, I felt discriminated for something I do not know about when I purchased the tickets via online it doesn’t even show if there were any requirements needed in order for me to travel to Japan. My overall Review is a big ZERO and Unsatisfactory of how they treat their customers."
Cons: "Single-handedly some of the most uncomfortable seats I’ve ever sat in. I’m not sure if there’s any cushion but my rear end was killing me after 2 1/2 hours."
Pros: "I made it safely to my destination"
Cons: "I have been flying Lufthansa for over 15 years and the service is steadily declining. It started with issues during online check-in, a delay in Frankfurt which resulted in a very tight connection. I had to leave my bags behind to make it and the ground personell was of zero help. Oh, and premier silver status is good for nothing on Lufthansa. Thanks StarAlliance."
Pros: "Love that they allow military and parents with small children on first."
Cons: "The frontier airlines associates at the check in desk could have let me check in. I was there 45 mins before the flight was supposed to leave at 6:20 because of a flat, otherwise I would have been there much sooner. Then the flight was delayed until 7. I had more then enough time to get to my flight"
Pros: "The airline staff are great about boarding and exiting swiftly, which makes it convenient, especially for any delays."
Cons: "The lack there of options for flights to my destination makes it difficult, especially when the layover then becomes an entire day of just waiting."
Cons: "Price is great and flight earlier than planned. The attendants were friendly and helpful."
Pros: "They kept arguing over my luggage payment that I didn't pay online. Finally their manager verified that it's paid."
Pros: "The two gentleman flight attendants were quite friendly and entertaining. They welcomed every single person with a smile and a greeting. They laughed and joked a bit on the intercom, keeping us entertained while we waited for the flight inspection paperwork to arrive."
Cons: "I do not like that Frontier seems to "nickle and dime" everything. I feel like at least a beverage should be complimentary with my flight, but every single bag, beverage snack comes with a price on Frontier."
Cons: "Gate agent singled me out of the entire plan and REFUSED to let me board until everyone was on Bc I 'had to use a seat belt extension, per her'. I do not own one nor did/do I use one on any of the flights I just took and was buckled 100% of the time. Extremely embarrassing and very aggravating. I fly about 12 times a year and typically never with Frontier, I now remember why."
Pros: "Ticket price"
Cons: "Add on price for everything... carry on by itself $40!! Ridiculous A fee is acceptable, but too high of a fee is ridiculous"
Pros: "price and little wait time, although after cost of carry and flight bagagge it wasnt a good experience."
Cons: "The service was sub par, they charged me 80 for carry on and the plane looked horrid. At least if youre gonna be cheap, be cheap and dont keep charging cause if you do then its criticizing it for the next tier."
Pros: "Second agent on the phone who provided a refund"
Cons: "Cancelled flight with no options for re-booking for 4 days"
Pros: "Connecting flight cancelled They don't fly there again for three days. no arrangements with other airlines. Had to buy a new ticket on another airline Hadn't consider the implication of flying a small independent airline when I bought the cheap ticket."