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Hotel staff were very helpful. Great customer service. Lots of families with kids and staff would seat families together as much as they could at breakfast so the kid noise was contained a bit. They tried but adults need to know that kids are a focus here. The number of people with children made the beautiful spa area and restaurants difficult to relax in as an adult. Also, the breakfast was okay but none of the beautiful fruit that we found available all over Gozo and Malta was available on the buffet. The restaurant food was not very good. We paid 45 Euro's a piece for a seafood buffet on the night of arrival and it was not great. Great food in the small village restaurants surrounding the hotel, however, which is where we ate all of our dinners after our seafood buffet experience.
Staff engage with clients Poor beds, heating off so very cold
Pools, relaxation, quietness Breakfast is slightly disorganized, balconies are not private
Facilities were outstanding and the staff pleasant and efficient. And, on this occasion at least, all at a very reasonable price.
The room was always clean and the staff was very helpful. The view from the balcony was excellent and the pools are marvellous. Even the food was delicious. I would have added only a rug in the bathroom. Everything else was great
It is situated in a very picturesque area and away from the hustle and bustle of everyday life but at the same time close to the city centre. Comfortable room, amazing facilities as well as very helpful staff! Buffet breakfast was delicious!
The hotel facilities and grounds are both roomy and impressive. The rooms are spacious and well appointed, most with nice balconies. The problem is that the hotel is located in beautiful Gozo (think Ocean view), so all guests can see from those balconies are outdoor pools and inland Gozo. Usually five-star hotels have wonderful locations with panoramic views. Such is not the case with this hotel, which faces inland and is very isolated. While the breakfast buffets were wonderful, the hotel's upscale restaurant is both very expensive and quite frankly not worth the money. The wait staff are too attentive, making it difficult to enjoy the food and the people you are with.
Generally it lived up to the Kempinski name. It was a lovely experience, a peaceful setting and staff that took care of whatever you needed. I would go back again and again. The food in the bar restaurant was less than inspiring, and not cheap as it is a Kempinski. I would recommend eating out in San Lawrenz or Gharb instead. The bed was not the most comfortable - too hard and pillows were not luxurious as in other Kempinskis. It would have been nice to have a sauna in addition to the steamroom and indoor pool.
eat drink pool squash gym all was good spa was very good used by my wife we stayed in the old part needs up dated gym also needs new and more etq
Excellent staff...nothing was too much but without being imposing.
Good value for money, friendly staff and the central location breakfast was not replenished when it was finished
I've chosen this hotel because its central location on the island of Gozo. From Rabat (Victoria) it's very easy to reach all other places on the island. This central location is specially recommend for travellers who like to walk a lot. Apart of the ideal location the hotel is very comfortable and I had a pleasant stay there. /
Spacious bedroom & bathroom, functional furnishings & decor, balcony overlooking street. Closest hotel to centre of city Shower a bit antiquated. Noisy when hotel bar closed on Saturday night.
Sunbathing on the roof pool
It is modern and comfortable Its location is in a neighborhood undergoing redevelopment, currently it appears scruffy but it will improve.
easy and pleasant stay :-) good food and good service!!
I liked the room, nice colors, furniture there were some problems with water supply but were resolved within one hour
its location and value for money.
It was very modern and clean It was not in a particularly nice part of town and the street outside was noisy.
The rooms were very comfortable. I have often stayed in four and five star hotels which did not have rooms this clean. The location of the hotel is good being near the center of the Capital city of Gozo (Victoria). The facilities are mildly spartan but reasonable considering this hotel is rated as three star. The area is fairly quiet and the rooms include airconditioning for the summer heat. We stayed for three days and went up to see the Opera being performed in Victoria. The hotel even provided courtesy transport to the theater. Internet is provided free of charge but I could not get this to function in the room (via cable) but WiFi was available in the lobby. The reception and the sound quality on a number of the TV channels was generally poor and could do with improvement.
Your Spa and your walks evrything was great
The location was ideal for some quiet walks by Gozo cliffs, and good for exploration of cart rutts and dolmens . The view of Victoria/Rabat and other towns on Gozo and the view of both Comino, and Malta at sunrise was great. Great place to dine under some trees. Rooms are set village like with some trulli rooms and spread out around the 2 pools. The lampshades were very dusty and had black spots (mold?), I asked that the 5 lampshades be removed, but left a bad impression throughout our stay. There was a storm on our last night and the doors rattled. Furniture in our room and waiting lobby were old, had broken pieces and had faded or stained upholstery, not 5 star hotel quality. Transparent glass door to terrace / pool don't give privacy, curtains there were thick to keep out sun and view as our room didn't have a window.
peace and quiet and good service nothing
The spa It need to be refurbished at least the room we had needed so! Since it is a 5star hotel
Hotel Ta'Cenc was very pleasant,staff were attentive and helpful,without being intrusive.There was tea&coffee making facilities in the room.The breakfast was fab,with a lot of selection.The cliff walk was 10mins away.Transport was provided a few times a day into Victoria&home again.The swimming pool was treat.The hotel is well designed with beautiful plants&small gardens&feels quite private.A real retreat.
SPA facilities. We had excess to both pool, Sauna, etc. Location is a ++. If you want to relax.. it is ideal. Although it is a 5 star hotel. Our room requires refurbishment. Everything was tidy. However, furniture and bathrooms looked old (90s) and at times not fully functional.
The country side ;one can wake up and have a walk right from the hotel room to the adjoining country side.The spa is also unique as the indoor area is continuous with the outside area. From spa to hotel room is partly open air and weather may not always be fine.
it was a relaxing place
The Spa was very nice, indoor pool is interconnected with outdoor heated pool layed out in a natural landscape. Sauna is also very nice with glass windows overlooking small outdoor garden We had no slippers in the room but where provided with when we asked for.
The tranquility and the garden. The humidity in the room. The lack of specified bill when paying.
Xlendi Bay is a great location in Gozo. Hotel San Andrea was clean, nice and easy to reach, the staff was very kind and the price really good. Definetely a good choice.
This hotel has a great location just at the pretty Xlendi Bay. We stayed there during low season and was upgrade to a room with sea view and decide to stay one extra night. The staff is very helpful and friendly. The rooms are well cleaned. Overall a great hotel with a perfect location and good value for money. The hotel also have a good restaurant. The beds and pillows was quit hard. The breakfast can be better, we were served green boiled eggs and dry bread. Maybe it is better during high season?
location and the lunches were good size of the room 306 very small
The view was spectacular. The quitness. and The cleanliness of the hotel.
the staff is very nice and the hotel has a very good restaurant!
It is the right place and atmosphere were you forget your daily routine.
Atmosphere very friendly and polite.
very quiet area and perfect for a relaxing holiday at this time of year. Already recommended
Location and friendliness of staff no
Nice stay in a lovely hotel/place. Enjoyed great dinner at the resturant, which I suggest; there was a special offer for guests (€ 16, starter, fish main course, sweet. The choice was among 3 options). Excellent and smiling staff