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Very friendly staff, great breakfast, very nice lobby and very well located, not far from the train station and close to the old city.
Good location (close to Old Port, Metro, train station) if you don't have a car and/or come by train. However, if you have a car and/or you don't need/want to stay close to the center of the city you might want to chose another location - if you are there for the beaches, Cassis or La Ciotat would be better locations than Marseilles. Work was getting done in the hotel, possibly to refurbish the rooms - they seriously need that. The noise vas very annoying - started early in the morning so you couldn't sleep late if you wanted to. Also the price was kinda steep for the quality offered, even considering I made the reservation on rather short notice.
very very very very very very very very very very very very very very nice!!!!!
location Not much tourism information available in hotel
Good location. We had lovely views over the Vieux Port Decor a little dated now
The room is quite big, there was a kettle, a lot of TV channels Even though the hotel is close to the city center and vieux port, the streets around look rough especially at night (but nothing happend)
Nice reception. Marble floors & nice decor. Rooms were nowhere near this standard. Unsafe dingy location, the worst was dingy rooms not 3* standard. Advised hotel was fully booked when I requested to change to better room.
Location 3 blocks to Old Town waterfront. Friendly front desk staff. Good breakfast offering. There were notes appologizing that the hotel was under renovation. A property should not let their room carpets reach the level of wear we experienced. Hotel is definately a Taxi trip to and from the train station.
Only location and nothing! Hotel staff is false. Room ia dirty. Fleas is jumping. Curtains in holes. The Internet is very weak. Conditioners don't work in room. The pastel linen changes once a week. A breakfast poor.
Clean, comfortable, nice hotel with good value for money. Even though the location was pretty good the neighberhood was not that nice in the evenings, especially not for woman. Sundays especially everything nearby closed down early, and the only people youl could see in the streets was men.
Great hotel. New , with nice rooms. The hotel itself was good value for your money. Well stocked. Minutes walk from the train station. Short walk to tourist centre and main port. The hotel is located in a very sketchy, run down neighbourhood. Didn't always feel safe as a solo traveller. I wouldn't recommend walking there at night. Breakfast was a bit basic for the price, however it is optional.
Ideal Hotel to discover Marseille
Location, price Tired decor, musty, air con not very efficient
The hotel is clean and comfortable and one could not imagine a better location. Also, we were able to check in at 8 a.m., which came in extremely handy. A little fridge in the room would have been welcome.
Very helpful and welcoming staff. Good location of hotel - right in the old port and beside the metro station.
Great location! Right next to the Harbour, opposite the tourist information, real close to metro and bus stops. Free wifi worked well. Bright and clean, bathroom spotless, showerhats provided. More expensive "superior room" was still ridiculously tiny (just enough space for double bed) and so were bathroom and bathtub. Check-in assistant hadn't read through my booking because asked for payment of breakfast although I booked all inclusive and wanted to give my girlfriend and me (female) a room with twin beds altho I had specifically asked for one big bed. Homophobes. Breakfast lady almost denied access to 4 people who arrived at 10h03 and 10h08 instead of 10 sharp - no sense of service whatsoever! After complaint, I was even told that if the buffet is until 10, you do not arrive at, say, 9h50 but before. I wonder: Why not?? 10 is still early for a holiday breakfast. Buffet was ok but not worth 10euros. Try café "a Cup of Tea"!
Very good location and helpful staff. Terrible coffee served at breakfast.
Very nice hotel in an old building with central location very close to the port and with moderm clean rooms. Affordable price (had a promo of 119 EUR for double with breaskfast). No minibar.
hotel location it needs renovation
Location, fenestration, balconies
Excellant location Very poor decor, carpets etc
The location is outstanding, the staff is extremely kind and friendly, and the room was spotless and comfortable. We showed up right when the weather turned bad, and the front desk attendant offered us umbrellas whenever it was raining out. It is a great hotel for a weekend break, as the facilities are great and you can stay without much fuss. Check in and check out is simple, and there are several parking garages, with a hotel discount, located nearby. The room was smaller than we expected, but comfortable.
The location was great. Easy access to everywhere and the staff were very helpful.
Good hotel. Very clean. Just in the center of Marseille city. Beautiful view of the Vieux Port.
The location, just next to the Vieux Port, is really amazing. The room was extremely small for the price we paid, without any kind of view (does "courtyard view" means facing a wall and no light at all????) and not very comfortable. Moreover, the staff was quite unfriendly.
Location, excellent room, nice bar area
Location. Great room with view overlooking harbour but with really effective soundproofing. Large, firm bed. Nothing.
The concierge was very helpful in helping us find a good 'bouillabaisse' restaurant and making the reservation. Nice and pro
The location was fantastic. Easy to walk around the port and surrounding area. Lot of choice of restaurants nearby Cost of wi-fi access. In 2008 this really should be free in a good hotel.
Desk staff were extremely helpful and friendly. Room was small but very beautiful. Highly recommend this location.
They upgraded us from a city to a harbour view room - really impressive vista and absolutely worthy the extra rate if you are booking. The hotel has retained its original character and we were surprised on the up-side. All was fine
Efficient, friendly staff Quiet room Fabulous food (room service and breakfast) Bar and breakfast room views Everything we needed including WiFi Had to leave
Friendly staff, good buffet breakfast,great view over the old port. Location was great - in the middle of everything,many restaurants & wine bars right outside the front door.convenient starting point for many of the sight-seeing activities. Room a bit small, but comfortable
Excellent location!! very kind and helpfull staff, very clean and confortable room!
The magnificant view of the harbour The breakfast was served in a rather dark room
It was close to the metro. the elevator starts on the 1st floor so it is difficult to retrieve your baggages. The rooms are carpeted and people are allowed to smoke in them, so they have a musky smell. we also had no sunlight in the room although this meant that we had little noise as well.
The WiFi is advertised, but the speeds make it pretty unusable - could barely check email.
Central location overlooking the old harbour. A good standard 2 star. Lack of advice on where to park at time of booking. There were garage parking facilities nearby which had we known, would have made parking easier
Excellent location, good night of sleep because of the quality of the beds. Good shower Nothing
Port view Elevator less
hotel stuff are really nice and helpful. good location its not very confortable, the bed
The hotel is an excellent location on the Old Port right next to a Metro Station. The superior room was spacious and beautifully decorated. The view from the room was magnificent, morning, sunset and evening! The included breakfast offered quite a variety for the traveller. I'd highly recommend this hotel. Some hotel staff were extremely accommodating, especially when we were trying to travel during the strike in France. The night staff person was not very helpful so we did not know our train the next day was cancelled until the morning staff checked for us.
we got a nice big room with port view, the hotel has a great location! no parking in the hotel
The croissonts. Room cleaning was not done on `one day and we had to remind staff late in the afternoon.
The hotel is fantastic.
Yes very good position and comfort
The hotel was very central but quiet. It was very close to transport links, shops and the old port.It was an excellent base for a holiday. Yhere was no A/C in the room.B/fast very expensive.
we had a very nice, larger room. The desk staff spoke excellent english and upgraded our room and gave us some very fine sightseeing tips.
the excellent location and comfortable and relaxed atmosphere
The room was very large and had a lovely balcony that looked over the dock for all the yachts.the bathroom was clean and large and had a nice hot shower. First impression from the street were not encouraging as it looked very dirty and there was a lot of rubbish in the street but it is a lovely hotel once inside.
location, excellent internet access AC was terrible but staff moved us (lost waterview!) to newly rennovated room with great AC
Staff did more for ouer comfort and pleasant time in this hotel. Fantastic location and good price, good breakfest.
The hotel was in an excellent spot and was excellent value for us, just the job for a base to explore the city, buses boats and Metro all within a stones throw. We stayed in a top floor room so any noise didnt bother us either. The staff were very helpful and friendly. The view was terrific The bathroom could do with more extract as it got very steamy
Location and view Small fridge
Location and view
The location of the hotel was very good and the view from our Club superior room was beautiful. The coffee during breakfast was exceptionally good.
Good location Breakfast was a lot of money
Fantastic location, nice views from the rooms with balcony. Nice vintage 50's look
Fantastic view of the old port, very nice staff and free wi-fi (which works great). No room service for diner (but enough restaurants close by), for 180 € per night this should be a service...
Proximity to railway station and main street/old port area The cheaper room I booked was more like a comfortable 2.5* room rather than a 3* room, the price being more applicable to a 3* room, but the location compensated for this. Otherwise the hotel and room met expectations.
discreet and efficient service. Very good breakfast. Very good location. Friendly and helpful staff. Very good value for money.
The tree in front of the window allowed for some privacy. Bathroom was not very clean.
Proximity to train station.
one lady at the lounge was very helpful. The room wasn't like in the pictures. Very dark and there wasn't at all enough warm water in the shower.
Close to the station and city Bedroom was worn, in particular the bed spread that was torn through its sheer longevity, end up sleeping in our sleeping bags for fear of bed bugs etc
Close to the railway station. The furniture is old, and seems to be 20 years old.
Convenient location, excellent breakfast Our room was a bit in need of being decorated
The hotel was clean, functional and did what it said on the tin. Breakfast expensive for what it was. Corridors could do with a face lift but room comfortable and nice size.
Location to railway station Room shabby and in need of upgrade
Extremely clean. Just what we needed. Walking distance to main areas.Staff and location were fabulous. We speak French however it was great they spoke English to us. We had such a great experience we asked them to book the hotel at the airport for us. Too short a stay.
Clean, safe hotel. 24 hour front desk. helpful staff
Good location. This place doesn't even look like a hotel when you walk in the door. The lobby looks like a walk-in closet. The hallways resemble an old apartment building. Once we checked in, we managed to fall asleep on the old, springy mattresses only to wake up to the sound of water dripping inside the walls. As I was searching for the source of the water, I noticed mold was covering the ceiling area directly above the bath. The front desk agreed to look into a new room for us, but we'd have to come back an hour later. We were given a new room and we were excited to finally shower. We soon lost that excitement when we realized there was no hot water and the shower was designed in a manner in which water could not be kept in just the shower area. Thus, the bathroom floor was soaked. We assume this is what causes ceiling mold in the shower area. Luckily, we got to walk our soaking feet out onto the nasty, long carpet right outside the bathroom door. I wonder how many other guests have had their soaking wet feet in this carpet. Gross! This place was horrible. Don't do it.
nice clean modern hotel, breakfast should be included with the rate though
Location of the hotel, good value for money and quite a stylish interior of the room.
room extremely clean, helpful staff when asked about maps and places to visit
Very central and great for the Metro Good food Great service
The bathroom looks upgraded and chic.
The hotel is comfort, clean and the situation is marvellous.
The view although somewhat restricted. Clean. Staff was helpful Booking.com implied that the hotel was very near the Grand Tonic, however after walking about an hour we ended up getting a taxi. So this is not about the hotel, but better direction instructions could have been given. Roller bags don't roll easily on cobblestone streets.
The Grand Tonic Hotel was excellent because of its central location , size and comfort. The Staff were friendly and helpful. We would recommend it and stay there again if visiting Marseilles. Thank you.
We understand the hotel has been partly refurbished. We stayed in a re-furbished room. We were very impressed by the design, style and comfort. It was very tasteful, spacious, clean and stylish. It said 'class act'. Ours was a dark, internal facing room but was excellent. Full compliments to the commissioners/designers: you have done a very good job. Very highly recommended. The inside is very nice. The outside space is pleasant but does not stand out from its surroundings, some of which are a bit tacky (McDs)
near to port no mini bar, too small lift, no safe box
Location dark rooms
Location, reception open 24h, friendly staff poor internet connection, elevator only from the second floor, room could be renewed.
Close to te Vieux port, close was parking place (10EUR per day), after checking out was possibility to let baggage at the reception, great people at the reception -
Sehr sauber. Top Lage. Zimmer relativ klein, aber ausreichend.
Very welcoming and comfortable. Coffee facilities were welcome. It's unusual to have comfortable pillows in a hotel - yous are!
excellent location, just next to the morning fish market, restaurants and shops! very nice and helpfull personnel!
very friendly staff (1 of the receptionist girl can speak Russian), super excellent location, port nearby, cleanliness of bedroom, many channels on TV (even international), very quiet, creative design in the whole hotel.
The attitude of the staff on the last night of our stay. A 24 hour hotel normally has a 24 hour bar but we were refused service on the last evening by the night porter
The friendly people at the desk
It's location was superb and surprisingly quiet. Rooms a bit small and dark, but good bathroom (smelt a bit) and we enjoyed the 3 days we spent there. Good friendly staff. Need to carry bags up to the mezanine level to access the lift (elevator). Bathroom a bit smelly.
Location - it is in the old port near everything. It has kitchen and everything needed (except teapot... why?) It was claimed that it has "port view". Unfortunately "port view" was half-meter-between-two-buildings.
The location of the hotel is fantastic and is literally seconds to the bars/restaurants that line the port. It is also within walking distance of the main shopping area! The standard of cleanliness was high. The windows are thin and the street can be quite noisy.
In fact we did not like much about this hotel and stayed only one night instead of the week we had planned. There was no where to unpack our clothes. The kitchen did not have a coffee maker. The internet in the room did not work.
The personnel was very friendly and helpful. Excellence location by the port. The rooms were very clean. Free wi-fi internet. Breakfast was poor: no cheese, no ham, no fruits. Sometimes during the night, it got noisy from outside (perhaps not good soundproof windows?) . Unfortunately the view on the port is blocked by some other taller buildings in front.
This is a simple hotel with basic facilities, clean and excellent location Very limited breakfast, very very poor sound-proofing and no english television stations.
The staff was very kind and helpful. The location of the hotel is perfect: very close to metro station and train station. There are many cafes and restaurants around this hotel. Wi-fi worked excellent. -
I found it there's not enough space to put it all down.for a start I would suggest to have windows that shut out the negotiations of prositiutes on the street below.....
Easy access from the central train station. Reasonable restaurant in the same building. Simple process at the check-in and check-out. Wireless internet connection. Tissue paper was running out in the room. Easy to hear the sounds/voices from next door.
Quiet; friendly, convenient Hanger for shower head was broken; lift starts only at floor 1; lift somewhat dirty
The staff is really nice.
Excellent loacation. Close to train station and Metro station. Convenient to sightseeing. The lights of toilet are quite dark and there is no lift on the ground floor.
Very close to Saint Charles train station. Breakfast at 6€ quite OK You must be aware that this centrally located hotel is surrounded with hectic traffic most of the time, so the room can be rather noisy, even with windows closed. There is no A/C, but heating, so I would avoid it during summer.
Nothing except good location as nearby Marseille station. Tiny and alowful room, dirty bed sheet. There is not any cooling systems as air condition although it is 30 degree. Old and dangerous elevator, my room was situated at 3rd floor. However, I could not use the lift, because it was smaller than my luggage and when the lift worked, I felt any vabration as the lift was fallen down. It made me frightened.
The location of the hotel right opposite to the metro/bus station was very convinient. The elevator wasn't working when we stayed at the hotel which was somehow annoying especially that we had to carry our bags all the way to the third floor.
Good location - right next to Saint Charles Terminus. Room a good size and shower was hot and pretty good pressure. Was pretty good value given the high demand on the weekend we stayed and because we were sharing the bill. Be very careful about providing your card details as - even though they promise to not charge you before check-in - they put a hold on the funds from my card so I essentially had £53 unavailable to me 2 months before the actual stay. I called and had this taken off and paid in cash up on arrival. Upon returning they have again put two charges onto my card for the room (we already paid for) so I currently have £111 unavailable on my card and they have yet to refund it to me. Check your card!