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Asked for non smoking was given a smoking room
Internet availability at reception There could have been more choice of fresh fruit at the breakfast buffet
We liked everything! It was close to Ottawa, but far enough from all the noise of the city. The casino in Gatineau was right around the corner, the complimentary breakfast was delicious, the staff was kind and the room was perfect. A+
Hotel staff was awsome. Very friendly and helpful. Rooms were nice and cosy. Close to the Casino du Lac Leamy and grocery store. my jacuzzi didnt work...:(No mini fridge and the pool was really small...
Line-ups for front desk were very slow moving, the two times I used the front desk staff.
Pleasant, helpful staff. Large jetted tub and fireplace in the HUGE room. The hotel restaurant, Risotto was excellent. Provided us with discount coupons to the restaurant. Very outdated decor. Housekeeping attempted to come in our room despite having the do not disturb sign on the door.
friendly staff, good restaurants, good location, nice rooms, clean nothing
rooms always very clean and the hotel is nice looking the food at the restaurant was horrible , yet expansive, I'm not sure I would go back to the hotel because of that
Restaurant included in Hotel and the Buffet breakfast. Hard to find.
Clean room and bathroom and comfortable bed. If you're a gambler, you're 2 minutes away from the casino. If you're rather spend your time walking downtown Ottawa, it's only a 5 minutes drive from the hotel. I'm not the type to spend my days at the hotel so this place is perfect for me because it's a great place to relax, there are plenty of restaurants nearby if you don't like what is offered at the Risotto and it's easily accessible by car from either Ottawa or Gatineau. It would be so easy to walk from the hotel to the casino if there was a straight path from one to the other but unfortunately, you have to walk around the block and through the Super C parking lot. Otherwise, it's a great place to go !
Close to Casino, excellent food, clean rooms.
Quality rooms and amenities. No.
The view of Parliament and the Ottawa river from the room was gorgeous. There was nothing I didn't like.
River view and excellent room And nice staff
I enjoyed the privacy, direct asses to the room beside us and the quiet environment. No complaints.
The location of the hotel and the kindness of the personal The hotel is very old.
the closeness to winterlude activites and the accesibililty of our car at all times
Location close to City Center and attractions Lack of parking during renovation.
Refurbishment urgently necessary, in particular very small and sub-standard bathrooms without heating (outside -15°C!), staff partly completely incompetent and unfriendly. Price in relation to location and standard to high anyway. All in all, I departed early therefore. Not recommendable especially not under criterions of standard and price. staff, bathroom, furniture, service, location
It was close to visit family in the area therefore it was suitable to our needs. The rooms are mostly suites therefore a nice size and they are trying to be very environmentally conscious. The rooms are not as sound proof as they should be, I wonder if it is because of the size and therefore you can hear talking in the hallway and noise from other rooms.
courteous staff, tiny bathrooms
The staff were friendly and helpfull and the room was very comfortable. The setting is very pleasant.
The staff was very nice and helpful. Beautiful suite. It was a bit too noisy sleeping in the living room.
honestly, absolutly nothing.I think I just made a mistake when i booked there, not what I was looking for at all. Can have better 4 or 4.5 star for cheaper....but for someone who like golfing,I guess it not bad. For the price, a breakfast included wouldn't hurt.
We had a wedding there and the food at the reception was marvelous. The staff were absolutely useless,everyone of them.They had no customer service skills at all and you were treated as though only the amount of money that they could get out of you counted for anything.Door keys would fail and it took upto 2 hours to get it resolved so that you could get in your room.
It had a large exercising room. Much larger than most hotels, which made most of the equipment available to almost anyone who came into the room. Also, friendly front-desk service. Lot of teenagers when we were there. There were loud.
the comfort, the calm, sports, access to the city
Room was spacious and comfy Did not feel welcomed. Was given room key with no explanation of my stay, timings for food or facilities also was the same when I left. Was not ask how may stay was. Felt not valued. Maybe because I spoke English.
Large rooms, immense treed lot, no complaints, directions to move around in and out of Gatineau city are lacking
food was excellent rooms are looking a bit old
close to museum of civilization. indoor pool recently renovated room - tap needed fixing
good hotel staff towel missing in bathroom
the location was fantastic if you wanted to see the city of ottawa no mini fridge in the room, somewhat impractical if you have children
The rooms were very spacious and quiet and very clean. The staff were friendly and very helpful. The beds were super hard and not so comfy.
The staff was helpful and polite. The room was comfortable and the internet connection free. There's a bus station located 100m from the hotel going directly to the city Centre. There's a swimming pool and a sauna. They took into account our request for a quiet room and gave us a room at the executive floor. The breakfast was too expensive for what it was.
Proximity to where I had to go during the day.
Well situated, quiet.
Location was very convenient. I liked the idea that the suite provided materials to serve a family meal. I would have liked a pool, but I knew there was none before I booked.
it was extrumely noizy the room was just on top of the garage door and so the door kept opening and closing.
Excellent value for money! Very pleasant home away from home...
This hotel was exelent for a familyvisit to Ottawa. We stayed here for 2 nights, The suite was very nice, the bed was ok and the sofa was not as good as the bed, but ok for the girls. If you like walking (about half an hour), everything was okay but if not the location is a bit too far from the center of Ottawa. But you can always go by bus
The owners were very welcoming and the breakfast was very good. We would prefer a larger room as it was very cramped, no mirror. We also prefer having an ensuite bathroom as we had to wait 15 minutes to use the common bothroom one night.
Everything was great. Very nice host. Gorgeous breakfast, homemade bread, jelly, fruit salad. Fresh omelette. We enjoyed it!
The hosts do everything in their power to make you feel at home-- it is a home away from home. It is like visiting old friends. The house is extremely clean, even the shared bathroom. Complimentary breakfast is home-made and delicious!! The hosts have a lot of tourist tips, they are very knowleadgeable is helpful. Great location, so quiet and calm, you can hear the birds singing outside. We expected a queen size bed and it turned out o be a double bed. Not a huge difference, but 2 adults cosleep with a toddler, it can be. As any typical house, it is not really sound-proofed, so for light sleepers, it could a problem. Nevertheless, I bet most guests here are very nice calm people, I do not think it is popular with turbulent/noisy travellers (versus a hostel), so not a big issue. While we were there, all 3 rooms were occupied and I was only slightly disturbed (and I am VERY light sleeper).
The stay was great, in a nice environment and the rooms are pretty. The host serves a wonderful breakfast anf has useful advices.
Easy to find, close to city by car, parking facility, good free internet, big comfortable room, very clean and quiet
Easy going staff great location
We enjoyed the continental breakfast for convenience. Local restuarants were good and close I was very dissapointed that I had spent $1000 for 2 rooms and was not eligible to use areoplan even thought there was a sign on the wall indicating that it was available
the rooms were to have 2 double beds, and they did not.
Comfortable beds n/a
I liked the quality of the bed and bedding, as well as the continental breakfast.
It was very close to where we were going.
Clean bed and bathroom. Very helpful attendants. In-house laundry facility (washer and dryer with no additional cost, only washing power is yours) and an iron inside room. Enough space in the refrigerator to keep food items for an extended stay. Nearby shops and banks with ATM within walking distance. There is a grocery-cum-butcher shop at Rue Eddy (3 minutes walk) where one can get even fresh meat. Breakfast is at New Yorkais Restaurant located at the same building, and breakfast coupons are generally included with the hotel price. Generally it exceeded my expectation. Some guys can be loud in the hotel. But it could be only that specific time when I was there.