Guest reviews
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Couples
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Families
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Solo
Overall Rating
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9.4 "Terrific location."10.0 "100%
appreciated the closeness to the beach ." 9.2 "92%liked the proximity to shopping ." 8.9 "89%liked the proximity to sightseeing ." 10.0 "100%enjoyed the restaurants & bars nearby ." -
8.9 "Generally very clean."7.9 "79% said
rooms were clean ." 10.0 "100% thoughtit was clean ." 10.0 "Clean pool , said 100%." -
8.8 "Pool is good."10.0 "
Clean pool , said 100%." -
8.2 "Great service."9.0 "90% found the
staff to be very friendly ." 7.7 "77% thought theservice was very professional ." 10.0 "100% found therestaurant service to be one of the best ." 8.1 "Management was excellent , said 81%." -
7.9 "Tasty food."10.0 "
Yummy desserts , said 100%." -
5.9 "Rooms are ok."6.7 "Only 67% said
rooms were big enough ." -
4.9 "Value below average."2.5 "75% thought it was
overpriced ." -
2.9 "Disappointing internet connection."2.5 "75% thought it was
overpriced ." 4.5 "55% said thewifi quality was bad ."
Overall Rating
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8.1 "Great service."
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7.0 "Good amenities."7.6 "76% thought the
building was wonderful ." -
5.7 "Rooms are ok."
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4.8 "Vibe wasn't good."1.7 "83%
criticized the unstylish hotel ."
Overall Rating
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9.4 "Terrific location."
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8.9 "Pool is good."
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8.9 "Generally very clean."7.9 "79% said
rooms were clean ." -
8.3 "Great service."8.0 "80% thought the
service was very professional ." -
5.8 "Rooms are ok."
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4.4 "Value below average."2.4 "76% thought it was
overpriced ." -
3.0 "Disappointing internet connection."2.4 "76% thought it was
overpriced ."
Recent reviews
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- Negative
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6.5review from
I loved the location of the hotel. Right on the beach and loved that 3 of the el cid hotels are on the same property so many pools to choose from. Right next to señor frogs which has open bar on Wednesday and Friday which is so fun! Very loud. Under construction?? Can hear everything.
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8.5review from
The staff is their biggest asset for sure. Well the loud speaker for the pool activities was a little overboard.
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5.0review from
They are always cleaning! Necessary when you are right on the beach, but still impressive. Constant sweeping. The A/C worked well in my room, but not in my friends' room. Although the beds were hard, they managed to be very comfortable for me. Several English tv channels. It is right on the beach! Nice to be able to just walk right there and also to have the view. NOISY! I had a room overlooking the pool, but also the beach. My room had very little insulation from the noise on the beach (bands) or down below (poolside entertainment) OR next door (through the adjoining door). In fact, every afternoon, my room also smelled like frying food from the pool restaurant. The sounds of the waves in the middle of the night were very strong, too! I also went to perhaps the best quality restaurant there (La Concha) and had a delicious meal, which I then vomited up a few hours later. I was surprised that, as careful as I was about eating only trustworthy places and foods, that cooked fish, vegetables and rice would finally get me. Towel service was spotty. They would come get the dirty towels early in the day and not clean the room until late afternoon, so if you needed a shower mid-day, you might have been without a towel. I rarely was provided with hand towels and washcloths both. They try very hard to get you to buy a timeshare. No desire, with an experience like this.
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6.5review from
I loved the location of the hotel. Right on the beach and loved that 3 of the el cid hotels are on the same property so many pools to choose from. Right next to señor frogs which has open bar on Wednesday and Friday which is so fun! Very loud. Under construction?? Can hear everything.
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5.0review from
They are always cleaning! Necessary when you are right on the beach, but still impressive. Constant sweeping. The A/C worked well in my room, but not in my friends' room. Although the beds were hard, they managed to be very comfortable for me. Several English tv channels. It is right on the beach! Nice to be able to just walk right there and also to have the view. NOISY! I had a room overlooking the pool, but also the beach. My room had very little insulation from the noise on the beach (bands) or down below (poolside entertainment) OR next door (through the adjoining door). In fact, every afternoon, my room also smelled like frying food from the pool restaurant. The sounds of the waves in the middle of the night were very strong, too! I also went to perhaps the best quality restaurant there (La Concha) and had a delicious meal, which I then vomited up a few hours later. I was surprised that, as careful as I was about eating only trustworthy places and foods, that cooked fish, vegetables and rice would finally get me. Towel service was spotty. They would come get the dirty towels early in the day and not clean the room until late afternoon, so if you needed a shower mid-day, you might have been without a towel. I rarely was provided with hand towels and washcloths both. They try very hard to get you to buy a timeshare. No desire, with an experience like this.
