The Sebel Residences - Melbourne Docklands

The hotel offers a wide range of amenities including an indoor pool, sauna, gym, library, and a beauty salon. Additionally, guests can enjoy the convenience of a grocery delivery service, on-site dining, and breakfast in the room.

The rooms at the hotel are spacious, comfortable, and equipped with modern facilities such as a dishwasher, microwave, and a refrigerator. However, some guests have mentioned issues with the refrigerator and kettle that may need attention.

The high season at the hotel is in April, offering guests a great time to enjoy the convenient location and the stunning views. However, it's important to note that the property may experience higher demand during this period.

While many guests have praised the friendly staff and great service, some have expressed concerns about the customer service, particularly in terms of active listening and communication. The management is aware of these concerns and is working to improve the overall customer experience.

The hotel is conveniently located near popular attractions such as Queen Victoria Market, Collins Street, and the Royal Arcade, providing guests with easy access to explore the vibrant surroundings and enjoy the local offerings.

Several guests highly recommend booking a room with a balcony facing the fountain for spectacular views.

Some guests mentioned that the property consists of multiple buildings, and guests may need to cross the road to access certain facilities such as the pool and gym.

A few guests reported issues with room maintenance, such as non-functioning appliances and worn-out fixtures. It may be beneficial to check the condition of the room before finalizing the booking.

Guests were surprised by the additional cost of parking, so it's advisable to inquire about parking fees in advance to avoid unexpected expenses.

The hotel is pet-friendly, which is appreciated by guests traveling with pets. However, some found the pet cleaning fee to be relatively high, so it's worth considering this aspect when traveling with pets.

Some guests mentioned a lack of certain amenities in the rooms, such as extra towels and kitchen essentials. It may be helpful to confirm the availability of required amenities before arrival.

A few guests noted that the rooms were affected by street and city noise, so light sleepers may want to take this into account and consider requesting a quieter room.

There were mixed reviews about housekeeping services, with some guests expecting regular housekeeping included in their stay. It's advisable to clarify the housekeeping schedule and any associated charges in advance.

The hotel's proximity to attractions like the Free Tram Zone, Docklands Marina, and shopping malls was appreciated by many guests, making it convenient for exploring the area.

While some guests praised the friendly staff, others expressed dissatisfaction with customer service, citing issues with communication and responsiveness. It may be beneficial to set clear expectations regarding service.