Extended Stay America Memphis - Mt Moriah

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Location was good for us Bed was extremely hard this hotel is due for an update

costumer service and cleaning is no good

Close to varies cities, Memphis was our destination...good ole Southern Hospitality

Nothing our first room beds were not made so they put us in another one. in the second room our air didn't work.

Outside looked decent. We asked for a non smoking room and our room had two ash trays and smelled awful. There was mold on the walls and the bathroom door knob was missing. The air conditioner didn't work well. Breakfast was either oatmeal, granola bar or a prepackaged muffin.

Notjing The staff, the room, hallways. Bed had a smoking burn bed had someones hair in it. Hallway stunk with weed. I'd rather get a refunf

Location

Our room had NO trash cans or any of the basic kitchen ware. The breakfast was also a JOKE. good thing we were only staying one night There was mud on the floor and no fixture over the bulb

The heat didn't work he had to wait an hour and a half before they change the room he did we put our heads before they change the room

Price Location and service

Room not cleaned. Called front desk, front desk stated they only clean once a week.

I like that the two young ladies at the front desk was very plight and friendly,when we arrive And when checking out, also very happy we were given things to cook make coffee along with a place to store our food. We didn't like that the carpet was not clean nor was a vent in the bathroom and the chest and night stand was clue not very good,the blank had holes in it from someone smoking.also the chair with the ottmo had so many stains we used the towels to cover.

Nothing at all. The room just my overall stay.

They offered Showtime premium channel. Dirty carpet No ice maker The door of my room had a huge gap in the top, where I could see into the room. You had to bring your own dirty towels down to the front desk before they would give you some clean towels. Someone,s vehicle was broken into.

Great concept but the customer service there is very unprofessional they did not care and at times rude my air conditioning did not work called front desk the lady was very rude came to room to look t it said she would see if another room was available she never call back to respond . Told front desk about a loud ringing noise told that there was nothing she could do about that overall the front desk wa just very rude

Good price for the short time in the area. Staff was great.

Not much else to say...it's a low budget hotel. Relatively comfortable and easy on the wallet...

Two night stay for one room and then a one night say for two rooms. Family reunion. The rooms were OK -- great beds and the night clerk were all this place has going. The place needs a deep cleaning. Do they now what mopped floors are? What a vacuum cleaner is? Or a carpet cleaner is? The bath tub had haIr In the corners. All over the bathroom was yucka.... it was had to get over it. We'll never stay at this place again -- A Motel 6 is better.

Our room wasn't ready when we arrived so we left and came back... when we got back they told us they still needed to shampoo the floor and said it needed to dry for 3.5 more hrs. We took it without the carpet getting cleaned. The light bulb in bathroom blew out (they fixed this), the toilet was wobbly and unstable (nothing was done about this) and there were ANTS in the room! We could only handle that one night. They switched us to 2 other rooms. There were no pots and pans in our room, so we had to get them from the other room to cook. There were very noisy people above us, so I suggest you not stay on the 1st floor if you go. Beds are hard and uncomfortable. The staff was very helpful and tried to fix the problems, but I was disappointed in this hotel.