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The hotel was ok...but The staff was not friendly at all. We were a total of 6 people and on Jan. 1St. (New Year's Day) when we tried to use the facilities for dinner, we were informed that everything was closed and that we needed to go out if we wanted to eat. This was quite a surprise because we were there with children and we were not informed in advanced about this, we could not believe this from a 4 star hotel!...TOO Bad!
the friendliness of the personnel the noise of the traffic around the hotel, rooms overheated , no airco
The hotel was excellent. Very clean, friendly staff, great location. Paying for the hotel car park per day of our stay!!
The staff were very friendly and the room very comfortable. There are great running trails just outside of the hotel. There is no wireless internet anywhere in the hotel. You can only get online if you are wired in your room.
The Franzosenhohl is magic. On a fantastic location, its new owner has spent a considerable fortune renovating it, and the staff is super pleasant. I have stayed there since 1985, and I certainly missed it during the long years of closure due to renovations.
Very Clean, friendly, good english - astonishing literary theme and clever design features. We only stayed for one night.
Quiet, clean, well treated No free internet
Nice and cousy hotel. Not really close to the center, but very comfortable. Staff is polite and available. Prices could be lower, considering the location of the hotel
Quiet, perfect setting Internet was not for free. In the description there would be free access to internet, but that is not true. It is free access to a provider. Ok, I was offered a coupon but that is probably limited in time or money. I simply don't want all these doings. Free internet should be free.
Please write at least 15 words It was very noisy, and as there was no one working reception in the night we had no one to inform. Drunk German football fans in adjacent rooms making noise until after 4am is not my ideal hotel experience!
Friendly staff at reception, rooms are clean. Not a business hotel as could be told from their website. Food was O.K. but not as excellent as found in previous comments on the web-site
I am a former resident of the town Menden and know it well, You can come and go as you please, the room was very basic but clean. Staff are polite. There is no information in the room as regards meal times, local area what is available etc, no coffee/tea facilities and the room is very basic with only a TV. It is a hotel for a overnight stay at best. Breakfast is the same every morning with only the one set menu. Fire orders/hotel plans need to be done in other languages apart from German
location and friendly staff decoration and halls smelling cigarrette
well trained and very helpful staff, comfortable room with sunshine, good internet access. location: a bit far away from the train station
The service which was very good, nice personal attention.
Comfortable room It was mentioned in the guide fitness devices completely absent in the hotel. Very poor parking indication.
Pleasant atmosphere and well kept amentities and rooms The downturn of available breakfast items where only cold options were available - and moving the breakfast down into the bar for 1st morning. I had become acustomed to the breakfast room upstairs with a wide array of selections, both hot and cold and similarly the rolls did not appear to be as fresh as they have always in the past. It is acknowledged that numbers of guests were minimal on this occasion however I as a paying guest still paid the 'normal amount' for breakfast therefore cost cutting was evident which does everything to undermine the spirit of your customers and reducing the Value for Money.
The hepfulness of the staff and its location no
Friendly welcome and ideal location Restricted parking spaces
Very clean and confortable Nothing
Breakfast room is good, and have good opening time. Possibility to pay your stay last evening before leaving, means no queue in the morning I was placed on 4th floor and the elevator only takes you to the 3rd, menas you have to carry your suitcases in a narrow stair between one floor, but the room was nice. As I have a bag with computer to carry every day I hade to carry it from monday to thursday this time.
Very pleasant rooms, restaurant. Staff very friendly and helpful. Lovely village location. Definitely recommend.
A swim and a sauna before going for dinner in an excellent restaurant. Comfortable,spacious and clean room. Helpful staff. Being woken up at 8 o'clock each morning by the church bells!
Very complicated Internet connection. I never succeded! this is the only complaint. There must be an easier way to handle this.
Perfect location when cycling the RuhrtalRadweg. Very clean. Close to town centre.
Nice location - near to small shops.