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too far away from airport
Great property. Very comfortable. Staff was amazing. Every person we encountered was very friendly. Food was great. Room was clean and comfortable. I will come back. Planes woke me up at about 5 a.m. We had a late night out, so this wasn't the best.
They had a marketplace with bare essentials and I got a MOTRIN just in time. NO fridge and no microwave in the room. We expected more at the reservation price.
Everythin was good from the cleanliness to the breakfast and customer service... On my second stay too much noise and i mean TOO much noise by the housekeepers
Employees were friendly and helpful--especially the van driver Breakfast was marginal
Very clean room with a comfortable bed. I'm sure that this is out of the norm, but when I checked in one of the staff members was behind the counter flossing his teeth. While I appreciate good hygiene, I'm sure there was a more appropriate place to conduct this activity.
Comfortable bed, decent sized room, great breakfast, clean bathroom. Overall, a very nice place to stay for our weekend away. Dining area was crowded and needed more space. There was nowhere to sit so we had to awkwardly carry our food back up to the room. Also, the walls were really thin, could hear anything going on in the hall and in the room across, we were above the lobby and could hear some of what was going on down there as well.
The facilities were clean. The bed was comfortable but there was no mini fridge which seems to be the norm for hotels now. I would likely stay there again especially when traveling to the mall of america.
Solid hotel, comfy beds, tasty breakfast, great proximity to mall.
Good location. Good service. Lobby and dining area were under construction. Breakfast was mediocre.
Continental breakfast was great. Very clean eating area and a good variety. Beware of the rooms that are advertised with 1 queen bed. They are offered at a discount because they are the rooms by the elevator shaft. It was a VERY small room. Ok for the price if you are just staying for a quick sleep before you fly out but I know we won't stay again for a weekend visit.
The beds were comfortable The people in the room next to us where talking so loud it sounded like they were in our room. It was well after 11:15pm and they were still going strong. We had children with us and a long drive the next day. This was very disappointing for us and for the money we spent on a one night stay made us made. Our kids are still yakking about how loud those people were. They would for sure be kicked out of any campground they went to. If we stay with you again we will be sure to ask for a room with no adjoining door between the two rooms and no one next to us. We don't need perfect silence but sleep would have been good. The next morning they were back at it early.
The front desk staff was always courteous and helpful. The food was healthy and oh! so delicious! The chefs are great! They smile and speak. They are masters. I really hated to leave! I want an extended return trip. I will always stay at that 4 points. However, another guest told me that all 4 points offer the same great service and good time! They are decorated in wonderful neutral colors. Housekeeping was kind too! Location, location, Location! It is close to shops that you really want and need to go too. The television lounge is a novel idea. The corporate gathering places were well lite and comfortable. It felt like home without looking homely! That it was time for me to leave.
This hotel is extremely clean; modern; king room was plush. The restaurant was not up to par w/rest of hotel.
Website said free parking and airport shuttle, but where told upon arrival that the website was misleading and the manager was personally working on changing the wording but did not offer anything to make up for the fact that is why I booked with them and they charge more for parking than the near by airport. Also rooms are very small with little to no room for moving around beds and furniture.
Very comfortable bed and room. Breakfast was excellent and very affordable. Great service by all staff!
The beds were amazing - very clean room No continental breakfast
comfort of bed and cleanliness of entire facility no free continental breakfast
I've stayed at this property before, so I had no problem booking it again when I was going back to the area. The shuttle schedule is not always followed - when the hotel is busy and they have people to pick up from the airport, they will let you wait at the nearby mall until they get around to picking you up. That was not pleasant as the shuttle to the Mall of American runs every couple of hours.
We liked that it's close to the freeway -- easy on, easy off. And we really loved the breakfast in the morning -- so much better than a hotel's standard continental breakfast. Was a beautiful, luxurious little getaway for our little family (2 adults and a little baby).
Everything Issues checking in
Very nice hotel, large rooms, fantastic included breakfast. The only downside was the highway traffic noise, which was inescapable. Request a room that doesn't face the freeway.
Needed to be close to the hospital. Daughter was very ill. Didn't know how long we needed to stay. The staff went out of their way to accommodate our needs. Would recommend this establishment. Comfortable, clean rooms. Laundry available. Food was excellent. Thank you!
Staff was great. Rooms were very nice. Breakfast was great too. Great value.
We like to stay at the Embassy because we like the made to order breakfast and the managers reception. The rooms are large and comfortable. We will return next year! My only complaint is that they give you only one wash cloth.
Once you check in, you may not want to leave until check out. Everything under one roof is provided. We were greeted in a friendly manner. Very nice atmosphere in the lobby and center courtyard. While a free shuttle was advertised, it had been booked by a whole company for 2 hours in the early morning. a little frustrating, but the staff did suggest alternate transportation (Uber) and that did get me to where I needed to go. The opportunity to eat a complimentary light snack and beverage was appreciated after the stressful I94 drive Corky's Pub was good food at a fair price, fast and efficient wait staff. Made to Order breakfast was wonderful from 6-9 am! Wonderful Chef! PARKING $$$ While absolutely no fault of the hotel, the construction mess around the Capitol is very stressful. People drive too fast and a bit rudely. Be prepared and drive attentively. Not enough parking, It is quite expensive to park around this area.$15/day in the hotel lot for registered guests. Arrive early to get a spot.
Central location for the events and activities we attended. Expensive
Everything in the hotel is beautiful and tasteful. Our room was great, bed was comfortable, loved the robes. One of the elevators was out of order, we mostly used the service elevators to get up and down. We were not particularly impressed with the staff. They were adequate, not really cordial. Pokemon players outside at night were creepy.
Great location when attending an event at the Excel Center.
Historic elegance No
Beautifully maintained historic hotel in quiet downtown St Paul. Very clean and quiet rooms Need a regular fridge and expensive snacks.
Convenience to Wilkins auditorium It was not as nice as I expected. The room was average. Bedding average hard bed.
Very friendly staff. Top-notch accommodations. Excellent location in the heart of St. Paul.
I love the fact that you use an actual key to get in your room. I love how classy it is yet simple and humble. The view of downtown St Paul is amazing. you are right outside of the lightrail which is very convenient if ur flying or taking the bus. oh yeah and the man I brought. That was the best part! The free breakfast was free for a reason. soft boiled eggs or boiled. The waffle tasted old. fruit was frozen and not fresh. So as it thawed it wilted.
The old world feel about the place. Attentive staff. Exercise facilities. Reasonable cost.
Charming Hotel! Beautiful, romantic atmosphere. Multiple lounges with plenty of space to hang out. I had a king delux, with 2 beds, and 2 bathrooms! The beds were really comfortable, and the full kitchenette was much appreciated.The gym and pool were top notch (St Paul Athletic club) The free breakfast was great. Location is 4 blocks to Excel center or Science museum. The window blinds were not enough to fully darken the room, I would have appreciated curtins too.
The room - spacious with nice TV, and love the hardwood floors The lobby area - beautiful architecture, comfy chairs The staff - not very helpful, couldn't suggest places to go eat other than "go to Minneapolis - there's nothing good here" Shower - very small Location - granted it was a Thursday, but the hotel felt dead and there was no one at the bar, so staff from the front desk would walk over to the bar to serve people as they came up, and when we finally tried to go out every place nearby was closed or practically empty
Updated room Very clean Free coffee and water Parking not included
We were given an updated room. While generally nice it was a bit cramped with two queen beds. The staff were friendly overall. A bit cramped even though it was a updated room. While the staff was generally friendly, getting someone to answer a phone at the front desk and the Valet was slow and frustrating.
Very clean rooms and beds were comfortable. We had a newly renovated room, it was small but very nice with a lovely view of the river. Good location. Staff was helpful. The cost of the room was more than I'd ever paid. I was also under the impression that the parking fee was included in the price of the room, which was not the case.
I loved the modern look of the hotel. The bedding was of good quality, which is a huge plus for me! We had a beautiful view of the river from our room. The hotel is about a 10 minute walk to Xcel Energy Centre, which was our destination, so I liked the proximity of the hotel to the venue. Overall I was very happy with my one night stay.
This hotel is in the heart of St. Paul. Walking distance to the Excel Energy Center and many dining options. Room was clean. I would stay here again. Temperature control panel in the room did not work. Had to open the window in February to cool down the room.
The restaurant inside the hotel was fairly good and quick. The rooms were cute and cozy. My bf loved the bed mattress. The lobby had a relaxing feel to it with the neutral tones and fireplace. Hotle has been updated with modern taste. The hotel is attatched to the skywalk system which was great. On the way back from the hockey game at the Excel Center, we walked through the skywalk. You never have to go outside in the cold, very clean in there.
Smoky room no free breakfast poor service in restaurant bar
convenience, location, wonderful breakfast buffet. quality faciity
Cookies at check in, comfortable beds and pillows Waking up to a call from the front desk at 8:30 in the morning on a Saturday after being out late. Not many restaurants in the immediate area.
Just fine Just fine
Doubletree was wonderfully comfortable and affordable! They even helped us check in several hours early after our red eye, so we could nap. Thanks for a great trip and a much needed sleep.
Friendliness of staff; comfort of bed!
The front desk staff was great especially a young woman who looks like the movie star from Juno...Ellen? Do not recall her name but she was fantastic and so helpful! No baggage help or bellman. Restaurant was only open limited hours and no room service. I would only recommend this hotel if the price is right and with certain limitations.
There was a problem after booking on KAYAK that the hotel was not notified of our arrival before we got there and we were given a reservation number that did not work. The staff was very competent in asking for what they needed and making multiple calls with getaroom.com (the customer service agent pervaded by the reservation by KAYAK) to ensure our booking on my behalf. Even though it took 20 minutes or more to check in, I never once was pressured to take care of the situation myself and they were concerned about me being double-billed should they just give me a room and take care of it later. They handled the process with perfection in a frustrating situation for a customer. I also loved the comfort of the bed! The TV in the room used settings making the picture too big for the screen, and I couldn't figure out how to fix it, but I did not seek help from the hotel to resolve the issue.
Walls are a little thin. Heard the neighbours radio at 445,called the front desk and they told us they would check it out. An hour later we could still hear it. Called again and the front desk said they would have their shuttle driver check it out. Lost a lot of sleep that night.
Clean, updated, location
There was a minor problem with the air conditioning in our room. They were so fast in getting us a different room. Very polite! I've told everyone I know about the great experience. Not a thing
I liked that there was a hot breakfast and that there was a fridge and microwave in the room. The eggs were disgusting. Hard boiled eggs would be a much easier and better solution. Surprised to see an old school tv in the room!
Very friendly staff. Comfortable beds Free breakfast Location-convenience Room amenities (mini-refridgerator) TV or in-room cable system not working very well
Internet access in room.
The coffee was horrible. Either in room or lounge. Otherwise nice lounge and computer access. We went out for brkfst instead. Please write at least 15 words
The. Shower temp was very variable. Hot to ice cold and back in a few seconds. We didn't get our wake up call. Otherwise we were happy with everything. The breakfast was great. Eggs, potatoes and sausage. Got a free mall of America coupon book.
Free Shuttles, friendly, big rooms.
Minneapolis was a stopover for us, so it was convenient that this hotel was not far from the airport n/a
Great value for the money. Liked the shuttle to Mall of America. no
Staff was great, very friendly and accommodating. Rooms were clean an very comfortable. Quiet location. We will stay there again next year!! Parking was not bad but was not great, had to park on the opposite end of our room. Breakfast was not bad either but not that great. Didn't have many choices for gluten free guests.
The rooms were dirty. It may have been vacuumed but the faucets had large amounts of calcium deposits built up. Carpeting in the room and hallways were not in good shape. The paint on the walls was falling off. Inside the elevators door tracks you could see huge piles of dirt. I was there for two nights and room service did not make my bed or clean up between days. This was very disappointing compared to other Wyndham properties I have stayed at in the past.
Staff was friendly and accommodating. Room was a little dark and the TV didn't work
Price was great, bed was decent. Room was clean, but small which was fine for a place to sleep which is all I needed it for. Breakfast was decent nothing fancy but enough I was content. The shower head was really useless. I work with my hands with oil and the like. I got into the shower and the water really had no power and minimal amount of water came out. Temps were gold but if you can't get wet it dosent do anything good for you
The room was clean, had a flat screen TV, we could control the temperature in the room, and it had a complimentary breakfast. It was located near Sam's Club and was just an exit away from some shopping. You could hear planes flying overhead both day and night, the room size was very small, and there wasn't a place to eat the breakfast downstairs. We had to bring the food up to our room.
I usually don't stay at anything less then 4 stars. I was in Minneapolis on business and the weather was bad so I decided to stay the night instead of driving back to my home state of Iowa. I have rewards at Mariott and Hilton. The Hilton Garden Inn was full. There were not many options. I had never stayed at a Microtel and thought that surely the room would be clean. The lobby was dirty and it didn't end there. The room smelled of dirty feet and the blankets had cigarette holes in the blankets. The mattress was horrible. Would have had better sleep on a air mattress. Do not bother people. Better options in Twin Cities.
The location was perfect for where I needed to be for some personal business. The price I paid was discounted from the regular price. I think it was an okay value for the money I paid. Smaller than expected room size but I guess that's why they call it a microtel. Could hear my neighbors cell phone ringing/buzzing as the night stand it was setting on was attached to the wall. No refrigerator in the room so do not plan on bringing food or beverages back to the room.
i absolutely enjoyed its centralized location to so many attractions we were within 15 miles of the mall the zoo and even within reasonable distance from Mickeys Diner the room smelled like a wet ashtray even being on the first floorand clearly marked no smoking signs thankfully it didnt trigger my daughters asthma
The beds are really comfortable. Front desk clerk very nice. I could not sit in the pool area, the chlorine smell is soooo strong it burns your eyes.
clean, newly remodeled, great breakfast, quiet
Comfortable, clean, nice rooms with desk and closet space, good breakfast, friendly staff. No complaints!
I liked how spacious the room was, the free breakfast, and the parking was close to the entrance I didn't like that the room that I booked (King), wasn't what I received (Double Queen), The room was smoke free, but smelt like smoke as soon as you entered, and the room was so warm and had no way to control the heat other than 2 other temperatures. This was good for a one night stay, for which we used the room to get ready for a concert and sleep
The history and the look of the Hotel. The bed was not comfortable and must have been old. The room and hallways needed attention with some windex and a fresh coat of paint.
Very convenient to daughter's apt. Easy to find room. Wonderful breakfast selections. Nice quiet rooms. This is the 3rd time we have stayed here and will do so again.
The breakfast was good and the lobby had an interesting decor. The hotel pool was dirty. We found clumps of hair on the bottom and deflated ballons floating around. It rained the night we were there and the floor under the windows was wet. Remote from anything else in the area.
The staff allowed us to early register, continental breakfast an extra day and kept our luggage safe for 10 hours after check out. Amazing place. no elevator
Was fine for a one night stay. Construction going on.
No street noise. Very nice breakfast.
The staff was very friendly. Very pleasant environment. The bed was terrible.
The size of the room and the helpful, friendly staff. The breakfast lady was great!
Good location for my needs. Very friendly staff. Clean room. Music in the courtyard area should be reduced or turned off at night.
Interearing, historic building with really cool design. Very unique. Comfortable beds. Free parking. Free breakfast was decent. Had all the amenities I was looking for (pool/hot tub, business center). Decent location, depending on your needs. The main problem, and for me this was a big problem, was security. Our room was located right next to an exterior door in the very back corner of the hotel, which opens up to the back parking lot. We noticed right away that the lock was broke and so anyone could enter without needing a key card. This wouldn't have been a huge problem accept the door to our room did not shut and lock without pulling it tightly closed behind us. We also noticed this right away and made sure it was locked any time we left. The room cleaners, however, did not. After a day out we returned (through the unlocked exterior door) and could see right as we walked in that our hotel room door was noticeably ajar. We went in and made sure that none of our belongings were missing and that no weirdos were hiding in the closet, and very luckily everything was fine. The worst part was that the lady at the front desk, although very nice and smiley, seemed completely oblivious to the situation they put us in. When I told her about the broken lock on the exterior door she seemed shocked, then later went on to tell me that she actually ordered a new lock earlier that day. Call me crazy but one thing I really expect out of a hotel is at least a little bit of security and safety. I can't help but wonder what they would have done if anything had been stolen from our room. At any rate, if you're staying in room 118, make sure that all the staff know they need to take extra care to make sure your door is locked, or at least closed all the way.
The bed was comfortable and the bath/shower was nice. The facility included a pool and gym - Hotel is in flight path of airport - flights start at 4am. - No stores or restaurants within walking distance and coffee shop on-site is expensive. Found out breakfast wasn't included in my package. Even the less expensive hotels offer a continental breakfast. Tip: Be aware that upon arrival at airport, you have to call hotel for shuttle service. There was no indication of this on the reservation.
I booked incorrectly for the park and ride package but the lady at the desk fixed it for me. She didn't have to but she did!! Always clean and quiet and the room service was prompt and soooo tasty! Bathtub was a bit shallow and the stopper leaked a little.
No one to bother you while you are there. No restaurant around area.
Easy to find, conferable and great location. The room was clean on the spot and service was quick. The front desk staff is not the best. It appears that they don't value business from Hotels.com. They also gave me the wrong room and the facility look as needs renovation.
Everyone in the staff that we dealt we were awesome i don't think you could ask for a better hotel staff from the front desk ladies who were all very nice all of them!!! to the shuttle driver and the breakfast staff!! we had just spent 7 nights in the wilderness and it was very nice to see a staff that cared so much for the guests made the transition very easy and we forgot a wallet in the room and came back after already getting to the airport came back and the shuttle driver helped us look for it as well as the two front desk ladies so nice so awesome if I'm ever back in Minneapolis i will be coming back to this hotel theirs not enough words in the world to describe the friendliness of everybody there!!! thank you all so much!!
Wonderful, caring staff. Clean, spacious, modern and comfortable rooms. Excelent shuttle service Good food with good prices.
Everything looked clean. The pull out bed was a little uncomfortable.
Friendly staff Could have been cleaner
Room was clean and we had a mini fridge, microwave, desk, and dividing wall between living area and the bed. Shower had amazing pressure and great quality of water. Not enough parking because tour groups parked in parking lot because they stayed there before and after trip. We were told to park in handicap parking (as were the 4 people ahead of us). Breakfast was very unappetizing as the bananas were very brown, the oatmeal was watery...
The lobby and pool area was nice and beautiful. Staff was very friendly and helpful. The beds were uncomfortable. There was mold in the bathroom and the spider. Super strong smell from pool chemicals. We won't be back.
Loved the location of the pool and the all day coffee and water. The staff was very accommodating and friendly.
Adult swim from 10pm to 11pm Lame breakfast buffet
The staff was excellent - very friendly and helpful. The rooms were clean and the beds and furniture were comfy. Everything seemed very clean - no mystery stains. It was nice that they had a large container of cold water with fresh lemons in the lobby that you could have at any time. The breakfast was fine - the usual hotel fare. They had mopped the entire lobby floor at once, so we couldn't avoid walking on wet areas. One person in our party has to worry about slipping and falling, so it would be better if they mopped half and left half dry for people to use.
Price Needs refurbishing.
Fitness center, pool, and awsome breakfast. They ran out of milk so i couldnt have cereal.
The front desk was very friendly at checkout as well as thru the our stay. The breakfast options were great too. temperature of the hot stub was way too cold however they did fix it by the next day.
Hotel was clean, staff was friendly. Good breakfast, full kitchen in room. Location, 5 minutes to Mall of America, 15 minutes to Xcel Energy Centre. right off 35E, easy to find, free parking Sofa bed was not all that comfortable for sleeping, but I haven't found many that are.
Great hotel and staff. Convenient location. Evening reception is only on Monday, Tuesday and Wednesday. It was listed as Monday, Tuesday, Wednesday and Thursday online.
Location and breakfast variety Small hallway by elevator
This guest did not leave comments about this hotel.
Very welcoming staff! Pet friendly and reasonable rates for my pet. Very clean rooms.
Late breakfast. No restroom in pool area. Only one elevator that was very slow. The hallway design is poor with lots of tight corners that makes it hard to get around with the luggage cart. Hotel badly needs an update.
Clean, nice area, free shuttle, free breakfast. Breakfast selections could have been better. Living room and kitchen area were smaller than I world have pictured. Only bathroom was through the bedroom and we were there with 2 teenagers, very inconvenient at night!!
The character of the hotel and the rooms were very appealing. Very good service and the room was excellent. The only complaint was the bath tub drained slow.
Location The towels are extremely rough and the bed smelled of cigarettes
The hot tub was not hot. It was about the same temp as the pool.
This guest did not leave comments about this hotel.
Our room was very clean and quiet, so quiet that I was surprised at how many people were there. The beds were comfortable. I liked having the breakfast available. We had scrambled eggs bacon, waffles, biscuits and gravy, and other foods that are available on continental breakfasts. For us the location was perfect. It was easy to get to, and we felt safe in this area. We noticed several people walking in the area for exercise. We did not use the pool or hot tub, but did see the area and it was very nice and clean. I give it 4 stars, as it is a little older, but an excellent, reasonably priced choice for us. We will be staying there again.
Kevin, that the front desk, was just fabulous. He can multi-task, is efficient and courteous. He gave me an extra blanket while fielding a phone call and just was a great staff member. The room was dark and worn (rust around the drains, some wear and tear on the walls, etc.). The breakfast could be greatly improved for the likes of me by adding black tea, skim milk and more fruit choices. The neighborhood was not conducive to going out to ear but is fairly close to restaurants farther west.
Everything was great! Kevin was a great person to have at your front counter! I did t like not having a reason to complain! Just kidding! Everything was superb!
At checkin they gave us the wrong room....in our room the TV and the phone didn't work
Nice big room, friendly people. Shower was great' There was an orange film in the sink. Like a powder. The breakfast area was very tight and hard to get around tables and chairs Without spilling things.
close to airport limited space and extras
It was a great stay..
I was always comfortable and it allowed me a great deal of flexibility in using my rental car which I hadn't expected Nothing was a problem at all. If I need a motel in the Twin Cities, I'll try that location first.
The staff was friendly and the shuttle drivers were very good about getting to and from airport in a timely meaning. The hotel was not clean stains on bed and floor found toe nail clipping behind night stand . And bathroom was falling apart stain on ceiling and rotting fauset.
Comfortable, spacious room. Wireless Internet dropped off occasionally.
Staff provided exceptional customer service. Will stay again.
The room was Very nice and Comfortable. The attached bar/restaurant was very nice as well.
we booked a king room and got a double room, not impressed by that got a double room instead of the king we reserved
Proximity to Xcel center. Free shuttle to downtown. Very dated decor throughout hotel and in the room. Bathroom was very small and made me feel like a giant while taking a shower. The entire place seems extreme old, outdated and not well maintained. Pool area was dirty, the showers did not work and there was a lot of dust on top of the faded, threadbare umbrellas at the tables surrounding the pool. I will absolutely try another hotel before staying here again.
Clean Dated Nothing said it was under construction Hotel stated it had a restaurant in the hotel, but that was under construction and closed when we were there.
Front desk and housekeeping staff were friendly. Shuttle service was nice & friendly the first night we used it. We biked & walked the rest of our stay bc it was so close. Room was clean, bed & pillows comfortable. Room size was adequate (bathroom small for two people). A mid-range motel & you pay for location. No continental breakfast or late night eats. We sat down at the restaurant for drinks and the bartender wouldn't serve us table side, only at the bar, so we left. No menu in the rooms for the restaurant. We ordered Pizza Luce instead, which was quite good. Lots of road noise from the interstate, fyi.
The shuttle that was provided to nearby events was very handy. Staff responsible for cleaning room was friendly and did a great job. For the price, a microwave and refrigerator should have been provided.... continental breakfast, also. The in-room temperature controls did not seem to have any effect on the room temperature - it was variable.
I did like the restaurant and the bar at the hotel. Many things