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The family who holds the residence is very very warm and welcoming.The apartment was brand new, clean and had a great view on the lake of Como. There is nothing to criticize about this place.
The view and the facilities.
The hotel is close to the lake and in one of the best parts of lake Como. So we could come back to the hotel during the day so that kids can have some rest. They should put some basic stuff in the kitchen like sugar and salt and dishwashing liquid.
the view from the room was amazing the room was good,but there was not an elevator and no facilities enough at the room.the swimming pool was told to be heather and it wasn't,and there were nobody at front desk al the time
Room was very clean and fully equipped, staff was very helpful, great view. While the room was supposed to fit 6, there are 2 double beds and 1 single one, which would make things hard for the 6th guest.
The staff were very friendly, the apartment was spacious and well equipped. The pool was a nice size and the lake view was absolutely beautiful. There were so many rules to adhere to written all over the place, we had to check out by 9am on a Sunday (in the rule book it stated we would be charged 70 Euros per hour for staying later)!!
excellent location and view, comfortable, friendly staff. had to pay extra for linen, gas, would be easier if it would be included in a price.
We were very late but the staff were excellent and very helpful
A beautiful location, quiet and peaceful. Helpful staff and spacious rooms. Off-street parking. It would be good to have basic items like soap, detergent, sugar, etc. available. These are available in most hotels and apartments.
Stunning Views. Very clean apartments. Pool was a bit too chilly for me.
Room was tidy and looked gorgeous. Loved the blacony and the views. We came by bus and it couldn't have been easier to find because it was opposite the bus stop. The staff were excellent, very friendly, welcoming and considerate. It's in a near perfect location and I would love to visit again and would certainly recomend it to anyone! There aren't any bad points except that we didn't stay longer! :-)
Very clean rooms, new furniture. Breakfast ok. Good staff . A little far from the turistic points.There is a bus stop in front of the hotel, but only 01 bus line (each 40-6omin). Not many facilities (restaurants, banks, laundry nearby)
Very friendly and helpfull owner, great little pub attached, the rooms deserve a higher rating, the views from the windows and balcony are stunning.
Although it's not very big, but it offers everything we needed, including air-con, breakfast. Nice hotel!
very clean and brand new. breakfast room is not good. It is look like storage..
Nice hotel right on Lake Como, easy walk to Villa Carlotta and Villa Barbianello. TV needs to be updated and more English speaking channels. no wifi in room.
The lake view is spectacular. The beds were not very good. Creaky and thin mattress.
This hotel is in a beautiful setting, right on Lake Como, with the Ferry adjacent! A wonderful place to relax and breathe!
The staff was excellent and very helpful. The room was clean and very comfortable. Parking was free. Breakfast was good. Excellent location. It should be known that there are additional costs for lake views, this information was not available at the time of the booking. Also that full board was available and what was the cost of this option.
Very helpful and pleasent staff Nice large room with comfortable bed excellent location for ferry. Poor breakfast for a 4* hotel power bath and shower did not work properly Air conditioning did not work properly
It's not as touristy as the other cities on lake como. It was very easy to get around since the ferry is literally right outside the hotel steps. T The wifi was terrible. This seems to be the case for most of Europe, but it as quite frustrating since that was our main means of getting around.
location, lake view small television in the room
The hotel has an excellent location on Lake Lario (Como) with easy access to water taxi services
Easy atmosphere, well run, well staffed and overall very friendly place to go to. None.
The staff are helpful, but not too intrusive. The location is fantastic and it's great to have the pool as I'd certainly never swim in the lake! The rooms are a bit sparsely furnished which makes it feel a bit cold.
This hotel was the best....the staff always going the extra mile to help you...the view is breathtaking...the breakfast was delicious and varied. Best hotel in Italy in our trip.
the view of the lake
free internet access
great place, would highly recommend one of the finest hotels in italy i have benn too. none
Grand style of decorations, yet very comfortable, No
This place is fantastic. The day spa is superb and service tops
The Hotel looks very nice from the outside. Furthermore its situated in Tremmezo which close to a lot of nice place like Belaggio, etc.. The reception staff is very friendly and helpfull. The rooms need a lot off refurbishing, its not looked after for a long time. Also the rooms are very noisy, you can hear everything what happens next and above you. The waiters aren’t what you would expect for a 5 star hotel. Long waiting times for drinks and food. They don’t seem to enjoy serving you or answering question. The food and drinks are extremely pricy. I have stayed in many 5 star hotels but this is definitely overpriced. Also the waiters and many other staff don’t speak english. Not a problem when you stay in a 3 or 4 star hotel. It can be charming in the begging that they don’t speak English but i would prefer they would speak English
Wonderful location, great service, excellent food, elegant hotel
Fantastic old style hotel with great facilites and great staff. Just about the best location on the Lake Como with great views over the lake and Bellagio. Bad Internet service and ridicoulous to pay extra given the EUR 500+ daily room cost
Location, facilities, room I was very unhappy with the service I received at the beach bar
Very nice location and facilities. outlook from restaurants and bars over the lake very impressive. Nothing in particular.
Excellent hotel with an ideal location overlooking the Como lake. The hotel is owned by two twin sisters and their husbands who provide a family like atmosphere and are extremely freindly and helpful. The rooms and facilities are newly furnishend, very clean and comfortable. Highly recommended!!!
Very nice hotel with excellent views over Lake Como. Close to the Lake ferries and centrally located. Pleasant and enthusiastic staff. It's a steep hike up the hill from the Lake. Only microwave meals and snacks in the evening.
views and staff helpfulness
We found the staff to be consistently helpful and pleasant, and the breakfasts were very good indeed. We enjoyed our stay very much.
The staff/owners were amazing and friendly. Extremely clean, beautiful views.
The location, views and staff made our stay very comfortable. We had everything we needed to enjoy Lake Como Tiled floors throughout with no slippers
The hotel staff were welcoming and considerate for us during our honeymoon. The staff were well versed, new many languages and would do whatever it took to keep you happy. The pool was super, and the breakfasts were exceptional. Our bed was a combination of two singles and as a result the sleep at times was uncomfortable. The bed was firmer than I am accustomed to using.
the service of the staff, the cleanliness of the hotel and the views from the hotel. none
What a wonderful hotel, in a beautiful location, the view from our balcony was breathtaking.The staff were helpful, we needed help with transport as we had no car and they helped arrange taxis and gave us directions and information on best places to visit. When we arrived and when we departed they transported us between the hotel and ferry port themselves. The hotel does not have a restaurant, but there is a good snack menu available which kept us fed on several occasions. Drinks and snacks were not over priced as is the case in many hotels. The room (suite for 4) was very comfortable with two rooms and bathroom, safe, minibar, airconditioning, flatscreen tv with sky, and balcony overlooking the pool and panoramic views of lake como. We booked this hotel because we could not get a villa at late notice, i think that eas lucky for us, as this hotel was as good if not better than any villa. Because of the small number of rooms, it never felt busy, and a few evenings we were the only people sitting on the bar balcony overlooking the lake, paradise! Please note, if you do not have a car, this hotel is about two miles up into the hills above Tremezzo. Taxi fare is 15 to 20 euros down to the town or into mennagio.
Great hotel and location as well as staff.
Very cetral for Lake trips Had to rush meal and leave the restaurent at 9.30 pm.on first evening-did not have evening meal in restaurent thereafter.
we booked this hotel but didn't actually stay there, they were over-booked and we got an upgrade to another hotel they own 800m down the road, Grand Hotel Cadenabbia, which was a 4-star hotel, with no extra charge, we enjoyed that. Excellent room, excellent hotel, we got a room with a beautiful terrace and the view was breath-taking!
close to ferry & bus stops, reception staff were helpful dining staff were glum, tired room decor, tiny pool compared to no. of guests, mattress needed replacing, broken sink, cigarette burn on bed cover.
The view of the lake from the balcon The shower (it wasn't mobile, fixed on the wall) The air-condition didn't work.
very good location for different kinds of leisure on Como lake: easy to find, close to villa Carlotta, to ferry boat station. Standart room is normal, breakfast is good lake view rooms have road view as well, and not to easy to have asleep because of road noise. The same with noise isolation in rooms.
Great location - beautiful views of the Lake and right on the main street with lots of great restaurants, shopping and attractions Breakfast - the buffet was large but looked dirtly and not well presented.
Pool and sun terrace, breakfast choice good,near to resturants and ferry,view stunning,good value if on budget,try to get corner room with balcony view as you can get a good draft through the room with window and balcony open Noise from road , no air con,
Good breakfast, location very good Hotel room very small
Convenient location close to lake transportation. Very small pool and poorly equipped (no towels/few lounge chairs), no car parking on site.
the vue the staff: poor reception, poor knowledge of english or french, not friendly. I would'nt recommend this hôtel
Staff excellent, food good, room modern and well appointed. Lakeside rooms Ok. Roadside rooms - same quality but noisy. (like most hotels along the lake)
We have just returned from a fantastic honeymoon where we stayed at La Dersena. From the moment we arrived at the hotel to the moment we left we were made to feel so special. Without hesitation I would recommend staying here. Everything is just perfect. None
The hotel was perfect, small, beautifully located on Lake Como, a superb restaurant lake view restaurant, adjacent parking, very friendly staff, large comfortable rooms with an incredible view of the lake. Only the rainy weather kept our stay from being totally memorable, but even then it was still a special visit.
Whre had a perfect room right on the water. The staff was attentive and the dining room was also great. We want to return.
Everything was perfect!
The staff were amazing- so friendly, so helpful and forthcoming with information on the area. Couldn't ask ask for a better location for a holiday on Lake Como with the room having an uninterrupted view over the lake. The dinners downstairs were amazing. Both nights we ate spectacular meals and could just wander upstairs afterwards.
Good location for Ferry and Buses
Excellent staff offering great service. Wonderful stay by the lakeside with breathtaking views.
A warm welcome.The staff were excellent throughout. Wonderful position. We want to go back.
Everything, the staff, room, breakfast, and the restaurant was first class, we had a meal on our wedding anniversary at the restaurant over looking the lake, it was perfect. we wish we had eaten in the hotel restaurant more than we did as we went to a "touristy" restaurant that was expensive and the food was awful. only the position of our room .....it overlooked the main road to Como, so was a bt noisy. next time we will book a room with a lake view.
friendly, nice location, excellent wine selection pretty noisy in the morning
Good location and excellent views The flooring in the rooms and corridors meant that sound carried into the rooms
The poolside room was lovely (big, great shower). The location on the hill away from the traffic was perfect. The staff had great tips on where to eat and helped us with planning our transport. The breakfast buffet was very basic for the price. Some fruit and eggs would help.
The view and the cleanliness of the room The noise level at this hotel was absolutely unacceptable. From snoring neighbours, people with digestive problems talking very loudly in their sleep to screaming children at all hours of the day and night. Wooden floors and heavy doors and thin walls make it an impossible place for a sound nights sleep. Spoilt the end of our trip in Italy :-( Would not suggest this place to light sleepers.
Family run hotel makes you feel at home. Very Clean, great view of Lake Komo.
Great staff and lovely views over Lake Como. Simply furnished but adequate rooms with comfortable beds The breakfast croissants had jam inside! Not too good, plain would be better
Swimming pool not in use until June - big disappointment.
The location. The pool, friendly staff
Helpful "manager". Local Trattoria. Wooden floors everywhere made it noisy. Could have done with new soap etc. during visit. First night had some noisy guests which when coupled with "echo"/door closures delayed sleep for a while.No previous reviews.
WE stayed out of season in November and the apatment was nice and warm with a well equipped kitchen
Fantastic location, great views of the lake, lovely owner, great facilities and spacious accommodation with covered parking and a small pool, convenient for shops and attractions. A very nice place to stay. Wi-Fi coverage was poor in our appartment but not a problem elsewhere in the Residence.
Good location, great view, beautiful pool and garden around the pool, a good starting point for visiting Lake Como No
Very nice and clean apartment with lovely terrace + swimming pool overlooking the Como Lake. Staff was very friendly an gave us lots of information about attractions and activities in the area. The wireless internet is unfortunately so restricted that it is not possible to use. The staff, however, allowed us to use the wired internet in the office.
The staff and the location
the perfect and spacious apartment, the super bathroom(s), the location close to the center of lake Como, half hour walking distance from Lenno(ferry), the view from the terrace of lake Como. Difficult to find, this will help: Once you leave the main road and drive up the mountain you hit a roundabout. Take the first exit sharp right (=campo sportivo). Turn left at the end of this road. After 200m you will find a tall pink house on your left. The next pale yellow building is Letizia.
Lago di Como , the mountains, narrow roads, a lot of gardens villas, small beautiful vilages/small towns, romantic views everywhere , fresh air, a lot of sport activities possible (cycleing, jogging, etc)
It was very clean and good quality. The views were stunning and the staff were very friendly. The pillows were quite hard
The view over the lake was great.The pool and facilities were very nice. The apartment was very clean and modern. The kitchen did not have a toaster or dishwashing detergent.
this residence hotel is hidden in the countryside over looking at Lake Como. My room has an awesome view. It is very nice, comfortable and quiet. The host was really nice and helpful. A short hike to the Santuario B.V. del Soccorso up the mountain behind the hotel is highly recommend. The food at the cafe behind the Santuario is very good. and the view over the lake is totally worth it.