Guest reviews
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Solo
Overall Rating
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9.3 "Excellent pool."
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9.1 "Terrific location."10.0 "100%
appreciated the closeness to the beach ." -
7.8 "Good service."9.5 "95% found the
staff to be very friendly ." 7.6 "76% said thereception staff was great ." -
7.0 "Nice rooms."6.4 "Only 64% said
rooms were clean enough ." 5.2 "Only 52% said therooms were modern ." 6.5 "Only 65% found thebalcony ok ." -
6.4 "Average comfort."
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4.7 "Breakfast is below average."
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4.1 "Vibe wasn't good."2.1 "
Unfriendly atmosphere , according to 79%." 4.8 "For 52%, thelobby entrance was sub-standard ." -
3.7 "Disappointing food."
Overall Rating
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9.2 "Terrific location."10.0 "100%
appreciated the closeness to the beach ." -
7.9 "Good service."9.5 "95% found the
staff to be very friendly ." -
6.9 "Rooms are ok."6.6 "Only 66% said
rooms were clean enough ." -
6.5 "Average comfort."
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4.4 "Vibe wasn't good."4.9 "For 51%, the
lobby entrance was sub-standard ." 2.0 "Unfriendly atmosphere , according to 80%." -
4.3 "Bad amenities."3.9 "61% thought the
building wasn't nice ." 4.9 "For 51%, thelobby entrance was sub-standard ."
Overall Rating
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7.9 "Good service."
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6.8 "Rooms are ok."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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8.0review from
Loved that it was right on Ocean Drive across from the beach. It was pretty hard to find. The signage was not good. It's behind some restaurants and not much of a lobby. The room was great. The bathroom was nice and clean but had really poor lighting. The floor was hardwood and pretty dirty though. Bring slippers because if you walk on the floor your feet will be black with dirt. Overall it was a quite enjoyable stay and I will stay here again. I hope they sweep/mom the floors next time. :) It was hard to find. The bathroom lighting was bad. The floors were dirty.
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5.4review from
It was right on ocean drive so the location was great Booked a "double room superior" only to get there and be told that none of their rooms had double beds....then why do you have an option called "double room superior"? Had to pay a "resort fee" - this place is NOT a resort. And they were out of beach towels one of the times we wanted to go to the beach. The toilet was not working properly in our room. The maintenance people came up 4 times and told us that "it's working now" only to find out every single time afterwards that it still wasn't working. Then we asked to switch rooms. The front desk guy wasn't easy to deal with, saying that maintenance said the toilet was working fine now. I asked him to come look at the toilet in order to prove that it wasn't working. We go up, throw in clean tissue paper and he flushes the toilet 3 times and the tissue residue was still left over, which he could see and admitted to seeing. However, he then says, "well the toilet is still flushing...". Needless to say how annoyed I was and also how absolutely unsanitary that is not to have a properly flushing/functioning toilet. He begrudgingly gave us another room but that should have happened the instant that the toilet didn't flush properly the first time around.
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9.1review from
The hotel is in an awesome location on Ocean Drive, rooms were very spacious, clean and well equipped. Both reception and housekeeping staff were friendly and helpful. Beautiful Engagement weekend. With the hotel set back from Ocean Drive, it was slightly difficult to find initally as signage wasn't clear. It was frustrating to walk through the kerbside restaurant to get to the entrance as we were harassed to take a table, however we are aware this is not the fault of the hotel.
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7.7review from
The service from the staff was excellent. We booked a tour through the hotel that ended up not showing up. We wasted an hour waiting for them. The hotel upgraded our room free of charge and was very apoligetic. She even booked the same tour with a different company that ended up cheaper too. It was a pleasant stay. There was no hot water for the jacuzzi. So what's the point?
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2.0review from
This must be the worst hotel ever, the staff are unhelpful. We booked a room overlooking the city, we got a noisy room overlooking a extreamly noisy court yard, they came around 17H00 to make the room, would not recomend this hotel to anyone - even for free EVERYTHING
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6.0review from
The hotel staff was very friendly and helpful. Always available. The room had cots that had very stained mattresses--unsightly. The bathroom was a bit run down. The lock to the outside porch was broken and the room could not be fully secured. The elevator (we were in the penthouse) kept us up much of the night.
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2.7review from
you can call it a home not a hotel! is totaly different from the pictures in the webside! should be rancked as 2-3 stars not 4+!
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7.3review from
The kindness of front desk staff is really impresive.especially Nancy and sandy,they gave lots of help during our first time at Miami. Really professional The breakfast area is too small,the rooms isolation is bad since our room is up to the Italian restaurant
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4.0review from
Location is convenient to the beach. There is no where to sit outside. Who would want to be in So. Fla and have no where to sit at night, without having to order drinks somewhere to have a place to sit. When I stayed there before, you could sit outside the hotel lobby. It isnt safe to sit in the park in the evening, so you cannot sit outside unless you order something at a resturant. Also, when we stayed there before, we had a standard room, which was much nicer than the 1 bedroom "suite" we had this time. I believe this room is a stripped down version used for bookings.com and other sites. No drapes, no plants, not much of anything. I saw other rooms of the same type and they had drapes, plants, pictures, etc. There are other, better, hotels in SoBe for the same price
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5.4review from
the location of the hotel is really good It is so noisy that you can't really sleep before 1 am ( climatisation as well as the italian restaurant
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5.6review from
Stands at the beach, has a good restautant, nice live music in the evening time, good choice of drinks in the room mini-bar Frugal breakfasts (included in the room price)
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6.0review from
Very friendly and accomodating staff. We were upgraded to a great room. The breakfast is taken at the hotel lobby. It really isn't the place to do it! Might as well not offer a breakfast or get some agreement with the restaurant in front.
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3.6review from
location no comment
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8.0review from
Loved that it was right on Ocean Drive across from the beach. It was pretty hard to find. The signage was not good. It's behind some restaurants and not much of a lobby. The room was great. The bathroom was nice and clean but had really poor lighting. The floor was hardwood and pretty dirty though. Bring slippers because if you walk on the floor your feet will be black with dirt. Overall it was a quite enjoyable stay and I will stay here again. I hope they sweep/mom the floors next time. :) It was hard to find. The bathroom lighting was bad. The floors were dirty.
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9.1review from
The hotel is in an awesome location on Ocean Drive, rooms were very spacious, clean and well equipped. Both reception and housekeeping staff were friendly and helpful. Beautiful Engagement weekend. With the hotel set back from Ocean Drive, it was slightly difficult to find initally as signage wasn't clear. It was frustrating to walk through the kerbside restaurant to get to the entrance as we were harassed to take a table, however we are aware this is not the fault of the hotel.
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7.7review from
The service from the staff was excellent. We booked a tour through the hotel that ended up not showing up. We wasted an hour waiting for them. The hotel upgraded our room free of charge and was very apoligetic. She even booked the same tour with a different company that ended up cheaper too. It was a pleasant stay. There was no hot water for the jacuzzi. So what's the point?
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7.3review from
The kindness of front desk staff is really impresive.especially Nancy and sandy,they gave lots of help during our first time at Miami. Really professional The breakfast area is too small,the rooms isolation is bad since our room is up to the Italian restaurant
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5.4review from
It was right on ocean drive so the location was great Booked a "double room superior" only to get there and be told that none of their rooms had double beds....then why do you have an option called "double room superior"? Had to pay a "resort fee" - this place is NOT a resort. And they were out of beach towels one of the times we wanted to go to the beach. The toilet was not working properly in our room. The maintenance people came up 4 times and told us that "it's working now" only to find out every single time afterwards that it still wasn't working. Then we asked to switch rooms. The front desk guy wasn't easy to deal with, saying that maintenance said the toilet was working fine now. I asked him to come look at the toilet in order to prove that it wasn't working. We go up, throw in clean tissue paper and he flushes the toilet 3 times and the tissue residue was still left over, which he could see and admitted to seeing. However, he then says, "well the toilet is still flushing...". Needless to say how annoyed I was and also how absolutely unsanitary that is not to have a properly flushing/functioning toilet. He begrudgingly gave us another room but that should have happened the instant that the toilet didn't flush properly the first time around.
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2.0review from
This must be the worst hotel ever, the staff are unhelpful. We booked a room overlooking the city, we got a noisy room overlooking a extreamly noisy court yard, they came around 17H00 to make the room, would not recomend this hotel to anyone - even for free EVERYTHING
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6.0review from
The hotel staff was very friendly and helpful. Always available. The room had cots that had very stained mattresses--unsightly. The bathroom was a bit run down. The lock to the outside porch was broken and the room could not be fully secured. The elevator (we were in the penthouse) kept us up much of the night.
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2.7review from
you can call it a home not a hotel! is totaly different from the pictures in the webside! should be rancked as 2-3 stars not 4+!
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4.0review from
Location is convenient to the beach. There is no where to sit outside. Who would want to be in So. Fla and have no where to sit at night, without having to order drinks somewhere to have a place to sit. When I stayed there before, you could sit outside the hotel lobby. It isnt safe to sit in the park in the evening, so you cannot sit outside unless you order something at a resturant. Also, when we stayed there before, we had a standard room, which was much nicer than the 1 bedroom "suite" we had this time. I believe this room is a stripped down version used for bookings.com and other sites. No drapes, no plants, not much of anything. I saw other rooms of the same type and they had drapes, plants, pictures, etc. There are other, better, hotels in SoBe for the same price
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5.4review from
the location of the hotel is really good It is so noisy that you can't really sleep before 1 am ( climatisation as well as the italian restaurant
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5.6review from
Stands at the beach, has a good restautant, nice live music in the evening time, good choice of drinks in the room mini-bar Frugal breakfasts (included in the room price)
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6.0review from
Very friendly and accomodating staff. We were upgraded to a great room. The breakfast is taken at the hotel lobby. It really isn't the place to do it! Might as well not offer a breakfast or get some agreement with the restaurant in front.
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3.6review from
location no comment
