Guest reviews
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All Reviews
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Couples
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Families
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Business
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Solo
Overall Rating
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9.2 "Excellent breakfast."10.0 "100% were
happy with the price of the breakfast ." -
9.2 "Excellent value."10.0 "100% were
happy with the price of the breakfast ." -
8.9 "Food is delicious."10.0 "100%
loved the menu selection ." -
8.6 "Great service."8.8 "88% found the
staff to be very friendly ." -
6.7 "Average comfort."5.0 "Only 50% said
rooms were big enough ." -
6.5 "Rooms are ok."6.3 "Only 63% said
rooms were clean enough ." 5.0 "Only 50% saidrooms were big enough ." 6.4 "Only 64% said therooms were modern ." -
5.8 "Average cleanliness."6.3 "Only 63% said
rooms were clean enough ." -
5.3 "Location is acceptable."
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4.6 "Bad amenities."4.4 "56% thought the
building wasn't nice ." 1.4 "For 86%, thelobby entrance was sub-standard ." -
3.4 "Vibe wasn't good."4.4 "56%
criticized the unstylish hotel ." 1.4 "For 86%, thelobby entrance was sub-standard ."
Overall Rating
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9.2 "Excellent value."
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8.7 "Breakfast is good."
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8.3 "Great service."7.9 "79% said the
reception staff was great ." 8.9 "89% found thestaff to be very friendly ." -
6.3 "Rooms are ok."6.0 "Only 60% said
rooms were clean enough ." -
5.5 "Average cleanliness."6.0 "Only 60% said
rooms were clean enough ." -
5.0 "Location is acceptable."
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4.6 "Bad amenities."4.5 "55% thought the
building wasn't nice ." -
3.5 "Vibe wasn't good."
Overall Rating
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9.3 "Excellent breakfast."
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8.8 "Great service."
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6.3 "Average comfort."
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6.0 "Rooms are ok."6.3 "Only 63% said
rooms were clean enough ." -
5.8 "Average cleanliness."6.3 "Only 63% said
rooms were clean enough ." -
5.2 "Location is acceptable."
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4.8 "Bad amenities."4.7 "53% thought the
building wasn't nice ." -
3.1 "Horrible vibe."
Overall Rating
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9.3 "Excellent breakfast."
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9.1 "Excellent value."
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8.7 "Great service."
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6.9 "Average comfort."
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6.7 "Rooms are ok."
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5.5 "Location is acceptable."
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3.9 "Vibe wasn't good."4.7 "53%
criticized the unstylish hotel ."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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6.0review from
Breakfast. My room was bigger than a standard room. It is handicap accessible. They clerk couldn't find my reservation under my name or confirmation number. The previous clerk inputted a phone number under last name. I was there about 20-25 mins waiting to check eck in. He had to call the manager.
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2.0review from
Nothing. My stay was horrible It's a construction zone. There were tools, and nails, carpet, hammers on the flier it was like a obstacle course just to get to the room. Than I asked to move and was yelled at and questioned after telling her my son was autistic. The general manager Susan should not be a manager. She has not handled this situation at all and just said I'm glad u let me know I'll talk to.my staff.
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8.2review from
Comfort of the bed & pillows Lot of homeless
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10.0review from
Kind of a random outside and street that it's on, but the inside hotel room and breakfast area was really nice. Pleasantly surprised and would def stay again
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4.0review from
We always booked with best western but this one need to upgrade the bed mattress. We have back problems because of it
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7.7review from
So clean and nice The area it's in, Milpitas, STINKS. You'll be smelling landfill as soon as you step outside
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6.0review from
Breakfast. My room was bigger than a standard room. It is handicap accessible. They clerk couldn't find my reservation under my name or confirmation number. The previous clerk inputted a phone number under last name. I was there about 20-25 mins waiting to check eck in. He had to call the manager.
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2.0review from
Nothing. My stay was horrible It's a construction zone. There were tools, and nails, carpet, hammers on the flier it was like a obstacle course just to get to the room. Than I asked to move and was yelled at and questioned after telling her my son was autistic. The general manager Susan should not be a manager. She has not handled this situation at all and just said I'm glad u let me know I'll talk to.my staff.
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4.0review from
We always booked with best western but this one need to upgrade the bed mattress. We have back problems because of it
